외관

수퍼 8 바이 윈덤 벤턴빌 여행 후기

2.5 out of 5
수퍼 8 바이 윈덤 벤턴빌
2301 SE Walton Blvd, Bentonville, AR

이용 후기

6.8
평점 10 - 훌륭해요. 585개 이용 후기 중 111개" "
평점 8 - 좋아요. 585개 이용 후기 중 181개" "
평점 6 - 괜찮아요. 585개 이용 후기 중 145개" "
평점 4 - 별로예요. 585개 이용 후기 중 71개" "
평점 2 - 너무 별로예요. 585개 이용 후기 중 77개" "

7.0/10

청결 상태

7.6/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

10/10 - 훌륭해요

David

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
Great room for the price!
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 1일
Hello David,We're thrilled to hear you enjoyed your stay with us! Our team works hard to provide exceptional value to all our guests. Your feedback is greatly appreciated and we hope to welcome you back soon for another great experience.

2/10 - 너무 별로예요

Chris

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
No more Super 8’s for me. Terrible experience from the get go, accidentally charged me for someone else’s reservation. Only realized it when they ran my card and said they had me down for 2 rooms for 2 nights. Chair in room was dirty, rusty outlets, looked like mold on lamp shade, blood stains on mattress cover, woke up in middle of night to go to bathroom and a roach scurried across the floor. The positive: Location was great, easy access to highway and felt like a safe location!
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Chris, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 - 너무 별로예요

Jessica 님, Rogers

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had to wait over an hour for them to fix the tv and the floor in the room was dirty with trash and dog food by the bed.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Hello Jessica,We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address these issues with our team to ensure a better experience for our future guests.

6/10 - 괜찮아요

Michael

2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 6일
Hello Michael,We're sorry to hear that your experience was not perfect. Please don't hesitate to reach out to us directly with any feedback you'd like to share so we can address any concerns. We value your input and hope to welcome you back for an improved stay.

8/10 - 좋아요

Shelli

🙂
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 5일
Hello Shelli, We appreciate you taking the time to share your feedback with us. Should you have any further concerns, please do not hesitate to reach out to our management team. Thank you for staying with us, and we hope to welcome you back in the future.

8/10 - 좋아요

Shelli

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
😁
답변 제공: Manager 님, 2024년 4월 4일
Hello Shelli, We appreciate your feedback and regret to learn of your less than satisfactory experience. Your comments have been noted for our continual enhancement. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

Nathan

2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 19일
Hello Nathan,We're sorry to hear your experience didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your input and would appreciate the opportunity to address any issues.

6/10 - 괜찮아요

Beverley

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was not senior friendly. Tub was very high and difficult to get into and didn't have any grab bars. Sink area was small with no place to put make up and other items. It was convenient.to local eateries with easy access from the main hwy.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 13일
Hello Beverley, We appreciate your feedback and are glad you found our hotel's location convenient for accessing local restaurants. We value all guest comments for potential future improvements. Please feel free to reach out to our management team directly to discuss any concerns further.

8/10 - 좋아요

Carrie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a great stay
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Hello Carrie,Thank you for choosing our hotel for your recent stay! We're thrilled to hear that you had a great experience with us. It's always our goal to provide exceptional service and a comfortable stay for our guests. We hope to welcome you back again soon for another wonderful stay.

4/10 - 별로예요

Keith

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 22일
Hello Keith,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We look forward to hosting you again.

2/10 - 너무 별로예요

Ashlee

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Front desk clerk walked into our room at midnight because he was as "checking on the room" Bathroom was also not cleaning.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello Ashlee, Thank you for bringing your concerns to our attention. We apologize for any inconvenience caused during your stay. We take matters like this seriously and will address it with our team. Rest assured, we strive to provide a comfortable and clean environment for all our guests. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

2/10 - 너무 별로예요

Joshua

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wife and I walked into the room and we stood there for a minute or two and walked back out went to a store to chat about the room. The room was dirty there was a curtain missing, the door (said door was sketchy at best) leading to the outside wasn’t locked when we walked in, the floors were filthy. The room itself had a dirty feel to it as if it hadn’t been cleaned properly. We came back from the store we went to I walked to the desk turned the keys in and asked for a cancellation of the room. This is the worst room I’ve ever been given at a hotel.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 19일
Hello Joshua,We apologize for any inconvenience you may have experienced during your stay with us. We strive to provide a clean and comfortable environment for our guests. We appreciate your feedback and will address these issues with our housekeeping and maintenance teams. Your satisfaction is important to us and we hope to have the opportunity to better serve you in the future.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 14일
Dear Guest,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again.

8/10 - 좋아요

David

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 15일
Hello David,Thank you for your feedback on your recent stay. We appreciate your rating and are glad to hear that overall you had a positive experience. Please feel free to reach out to our management team directly for any further concerns or inquiries you may have. We hope to welcome you back in the future for an even better stay.

4/10 - 별로예요

Francesca

2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 27일
Hello Francesca,Thank you for your rating! Is there anything specific you enjoyed about your stay? We would love to hear more about your experience.

8/10 - 좋아요

Linda

2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 14일
Hello Linda,Thank you for sharing your feedback with us. We appreciate your positive rating and are glad to hear that you found our hotel enjoyable. If there is anything else we can assist you with, please feel free to reach out to us.

6/10 - 괜찮아요

Donna

별로예요: 청결 상태, 편의 시설/서비스
Bathroom was not clean- linen worn & shabby- curtains dirty, worn, & shabby
2023년 10월에 5박 숙박함
답변 제공: Manager 님, 2023년 10월 25일
Hello Donna, We apologize for any inconvenience caused by the cleanliness of the bathroom, linen, and curtains. Your feedback is important to us and we will look into improving these areas. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

Elizabeth

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property leaves much to be desired. It was loud and dirty. The front desk staff were always on their cellphones and couldn’t be bothered when I had a question. Their breakfast was cold cereal and coffee basically. I will not be staying at a Super 8 or Wyndham property ever again.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 24일
Hello Elizabeth, We apologize for the inconvenience caused during your stay. We'll address the noise and cleanliness issues with our team. We're sorry you found our breakfast options unsatisfactory. We value your feedback and hope you reconsider staying with us in the future.

8/10 - 좋아요

Edie

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Edie,Thank you for your review! We appreciate your positive feedback and hope to welcome you back soon.

2/10 - 너무 별로예요

Patty

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Super 8 Bentonville, Arkansas
There was no hot water in the shower. The bathroom door has holes in it. Only one electrical outlet worked in the other room I booked for family. That room also had a toilet that didn’t flush correctly.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 16일
Hello Patty ,Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

8/10 - 좋아요

Amy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Property needs updates. The furniture, in particular is worn-out and outdated. Staff were friendly. The room seemed clean. Ive stayed in much nicer rooms for less cost.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 14일
Hi Amy,Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older furniture didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay.

10/10 - 훌륭해요

Wayne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was clean, surprised to get a smoking room, nit surprised there was a cigarette burn on the comforter. Weird lavender paint splatter in the bathroom but it was clean. Little whisker hairs in the faucet knobs but otherwise good.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 7일
Hello Wayne,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

8/10 - 좋아요

Autumn

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 7일
Hello Autumn,Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 - 괜찮아요

Barbara

연인과의 여행
좋아요: 직원 및 서비스
It was in an area where we were able to walk safely. Also restaurants close by. What we did not like there was a bug or two in the bathroom.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 5일
Hello Barbara ,We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 - 훌륭해요

david

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Helpful staff
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 5일
Hi David,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

6/10 - 괜찮아요

Chris

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property location is great. Unfortunately, that's about it. Our bedding was stained and the window curtains had holes. The beds are on some sort of metal frame that is annoyingly loud any time you move. My expectations for the property were pretty low, and they still fell short. I won't be staying there again.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 4일
Hello Chris ,Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

2/10 - 너무 별로예요

Rhonda

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very disappointed and rude management
They charged my Bank card after I paid cash for my rooms. Went to office and told them. Said I only paid one room cash.. charged my card no receipt it got stuck. Said she give it to me on check out... wouldn't give my money back. Cockroaches In room bathtub had hair in it. Wasn't clean at all... very rude management and management on duty was rude... still didn't get money back. Lesson learned no more super8...
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 21일
Hello Rhonda ,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointed
One of the worst Super 8 we ever stayed in. Cont. breakfast, cereal coffee and NO juices. Phone couldn't be fixed by the hotel clerk even. The floor was dirty.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 19일
Hello Guest ,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

6/10 - 괜찮아요

David

가족 여행
I like that it had laminate flooring, There was a strong smell of maybe urine , it was pretty bad. Other than that not to bad.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 17일
Hello David,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 - 너무 별로예요

Holly

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not a safe hotel
My experience was absolutely tragic. First of all, my room had a hole punched through the bathroom door. Second of all, when I left to go park my car, I had three thugs come up and approach my window RIGHT OUTSIDE THE MAIN ENTRANCE DOOR! This hotel was not safe. Also, I asked for a refund because I did not stay the night there and they never reimbursed me.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 16일
Hello Holly,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

4/10 - 별로예요

vishnu

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 16일
Hello vishnu,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 - 훌륭해요

Michael 님, Little Rock

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and comfortable.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 14일
Hello Michael,Thank you for taking the time to share. We appreciate your feedback regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

4/10 - 별로예요

Melissa

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bed was on a metal frame that made noise when you moved. The chair was filthy. The bathroom was dirty and old. There was nothing much for breakfast.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 13일
Hello MelissaThank you for sharing your experience, and I am deeply sorry for the inconveniences that you had about room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.,

8/10 - 좋아요

Shelby

좋아요: 편의 시설/서비스
Great location very close to long walking and biking trails! Great Dennys next door!
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 13일
Hi Shelby,Thank you for sharing how you have enjoyed our friendly hospitality and accommodations. I am thrilled to know we have met your expectations and to know our location worked well for your plans. We are incredibly happy to learn that your stay was so peaceful, and we hope to see you again.

8/10 - 좋아요

Dylan

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 14일
Hello Dylan,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 - 별로예요

Savannah

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hello Savannah, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 - 괜찮아요

William

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Decent location. Rented a suite that had a very old and uncomfortable couch (looked and felt 30 years old), the bed wasnt very comfortable and felt like an older spring mattress, the air conditioner when coming on sounded like it was goong to blow up, the noise resistance in the room was poor (could hear people in other rooms and in the hallways at all hours of the night), the giant spa tub which was a deciding factor was dirty (half empty shampoo bottle laying in the drain, jets looked like they hadnt been cleaned in years...) so we hand cleaned it ourselves to discover once filled up that the jet system didn't even work. Maybe the other rooms are better, but to pay extra for a suite in such poor condition isn't ideal. I thought about making a formal complaint upon check out, but decided it was probably not worth my time. Highly unlikely i would stay here again.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
Hello William, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

2/10 - 너무 별로예요

Wade

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 7일
Hello Wade, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

4/10 - 별로예요

LoRita

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
bed was uncomfortable pillows were not supporting neck. Bathroom jacuzzi tub had mold in jets. Ive been to many Super 8 establishments and this was the worst ever.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 10일
Hello LoRita, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable, clean, and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights into your experience and gives us a chance to improve.

2/10 - 너무 별로예요

Michael

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The window a/c unit was dirt, dirty and stained linen. Towel rack was falling off the wall, stained walls, more chipped paint off the door frame than paint. Purchased room because breakfast was offered, Raisen Bran and Corn Flakes with Spunkmeir muffins is not breakfast ! Will never stay at a Wyndham property anywhere again. Wyndham should just go out of business if that is the best they can do !
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 10일
Hello Michael, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

6/10 - 괜찮아요

Rebecca

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Average for Super 8
Hotel was decent for a Super 8. It was clean, just older. (Would add photos but it won't let me.) Walking distance to several dinning options.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 10일
Hello Rebecca, It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 29일
Dear Guest,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

4/10 - 별로예요

audie

가족 여행
좋아요: 직원 및 서비스
mattress was to hard, pillows were small, needed more pillows, back door to outside was hard to open and close, very little offered for breakfast.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 28일
Hello audie, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable, clean, and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights into your experience and gives us a chance to improve.

8/10 - 좋아요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 27일
Hello Ashley,It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스
Room smelled of mold and urine...towel rack was falling off wall .was a hole in part of plastic in shower..walked up to window to check in and didnt greet me. No smile or anything ..i started the conversation
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 26일
Hello Guest, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 - 훌륭해요

Ronnie

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 27일
Hello Ronnie,Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 - 괜찮아요

Patrick 님, Austin

좋아요: 직원 및 서비스
Pool was closed, bedding and curtains had holes. Hole in bathroom door. Property was so-so overall. Will admitnit was quite and liked the first floor and had direct access to the exterior via back door.
2023년 5월에 4박 숙박함
답변 제공: Manager 님, 2023년 6월 19일
Hello Patrick, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Ehhh
It was dated and overall nothing special. Clean but the old couch and chair were in horrible shape. The hot tub was nice and functional. For the price id expected better. But i wouldn't reduse to stay again if it was necessary.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 9일
Hello Guest, We are sorry to hear about those cleanliness issues, if it was reported to us during your stay, we would make sure to resolve it. We pride ourselves in make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it greatly if these things can be reported to us as we do not want this to happen again. We apologize that our service did not satisfy your expectations.

6/10 - 괜찮아요

Margo

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The maid did the best she could. No problems there. But the baseboards in the bathroom were dirty. There was a hole punched in the bathroom door. Outdated spreads and drapes. Breakfast offered was cereal. I would rate this particular Super 8 a slight step up from a Motel 6. I've stayed in other Super 8s and was always pleased. Not this time.
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 27일
Hello Margo,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

4/10 - 별로예요

howard

별로예요: 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 23일
Hello howard, Hello howard, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.