내부

다이얼 하우스 호텔 여행 후기

3 out of 5
다이얼 하우스 호텔
62 Dukes Ride, Crowthorne, England

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 123개 이용 후기 중 41개" "
평점 8 - 좋아요. 123개 이용 후기 중 37개" "
평점 6 - 괜찮아요. 123개 이용 후기 중 26개" "
평점 4 - 별로예요. 123개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 123개 이용 후기 중 10개" "

7.4/10

청결 상태

8.2/10

직원 및 서비스

6.8/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

2/10 - 너무 별로예요

Biju

출장 여행
Room roofing was leaking and floor is full of water, could not able to sleep, no heating in the room, no hand wash , no drinking water, said to drink from toilet pipe , total horrible situation and please don’t go and do not book Dial house hotel, in Crowthorne , complied to manager, no response
2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Andrew

출장 여행
The host was very helpful and pleasant, room, parking, Location was great, Walls a bit thin and bed not the most comfortable unfortunately
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Aron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Simple, quiet hotel
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Catherine

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Ali

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have stayed here multiple times. Cheapest in area. Good staff.
2023년 11월에 5박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good value
All good. Good value. Recommended
2023년 11월에 5박 숙박함

2/10 - 너무 별로예요

Darren

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함

4/10 - 별로예요

Christopher

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
7 night stay. Bed linen never changed, shower drain blocked for 2 days, towels only changed once and only when asked. Have a bar and restaurant but nobody ever used them. Staff around only occasionally checked out by leaving the room key on a locked office door. 3 times I returned to the room to find the door not closed completely.
2023년 10월에 7박 숙박함

10/10 - 훌륭해요

Ian

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poor
Paid for a double bed got two single beds pushed together very uncomfortably
2023년 10월에 1박 숙박함

4/10 - 별로예요

R

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

8/10 - 좋아요

James

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Welcoming and lovely hotel
Lovely hotel with friendly and accommodating staff. Multiple stays and very welcoming, excellent value for money. Spacious light rooms with extremely comfortable beds. Highly recommend.
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff are friendly and very helpful. The room was lovely, immaculate and very clean. Very comfortable bed. Convenient location with the High Street just up the road.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Kevin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Recommended a good hotel, comfortable and very good value
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Bradley

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

8/10 - 좋아요

jonathan

Old property. Needs a bit of a facelift but very affordable. Very good staff. Will stay there again.
2023년 9월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
I guess you get what or less than you pay for. Dirty carpets. Sheets did not fit bed. Shower was more of a trickle. Direction knob on shower broken. Electric socket not fixed adequately to wall. The whole room is need of a thorough updated
2023년 9월에 1박 숙박함

8/10 - 좋아요

Lukas

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 4박 숙박함

10/10 - 훌륭해요

Sam

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Gregory

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not a bad smaller hotel. Basically clean, and good to use.
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Charlotte

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was not expecting much for the price point but was not expecting a very dirty room which looked like hadn’t been cleaned for months. Electrics looked un safe and for some reason the mirror got burning hot when the bathroom light was left on for some time. Carpet was in a very poor condition and bathroom was covered in dust dirt and pubic hairs. When this was raised with the management nothing was done in the whole 7 days were there and the bathroom stayed unclean as there was a ball of fluff and hairs that was there for the duration of our visit.
2023년 8월에 6박 숙박함

10/10 - 훌륭해요

Richard

2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Babajide

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Graham

2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Piotr

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Bitten
Bed bugs room 8
2023년 7월에 4박 숙박함

6/10 - 괜찮아요

Thomas

출장 여행
좋아요: 직원 및 서비스
Fair price
2023년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함

4/10 - 별로예요

Mr David

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No thanks
TV didn't work, obviously set up by somebody who didn't know how an ariel works. Some dodgy wiring for the kettle, a chocalate block wrapped in tape. Not enough room to swing a cat.
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Sharon

2023년 6월에 2박 숙박함
답변 제공: Syed 님, 2023년 7월 20일
Dear Sharon,Greetings from Dial House Hotel. We hope this message finds you well.First and foremost, we would like to extend our heartfelt appreciation for taking the time to share your feedback with us. Your opinions and insights are essential to us as they help us constantly improve and provide the best possible experience for all our guests.While we are pleased to learn that your overall stay with us was satisfactory, we also acknowledge that there were aspects of your experience that fell short of your expectations, leading to the 6 out of 10 rating. Please allow us to express our sincere apologies for any inconvenience or disappointment you may have encountered during your stay.To better understand the areas where we can enhance our services, we kindly request you to elaborate on the specific aspects that you found lacking or needing improvement. Your detailed feedback will be immensely valuable in guiding our efforts towards making significant improvements.At Dial House Hotel, we strive to create memorable experiences for each guest, and we genuinely regret if we fell short of achieving this goal during your visit. Rest assured, your feedback will be shared with our management and staff, and we will take immediate action to address the issues you have highlighted.As a gesture of our commitment to delivering exceptional service, we would like to extend a special invitation for you to revisit us in the future. Please reach out to us directly, and we will ensure that your next stay is nothing short of exceptional, exceeding your expectations in every way possible.Once again, we sincerely thank you for sharing your thoughts with us. Your feedback plays a crucial role in our continuous improvement process, and we value your patronage.Should you require any further assistance or have additional feedback to share, please do not hesitate to contact us directly. Thank you for being our valued guest, and we hope to welcome you back soon to showcase the improvements we have made.Warm regards,Syed

8/10 - 좋아요

Martin

2023년 6월에 1박 숙박함
답변 제공: Syed 님, 2023년 6월 22일
Dear Mr. Martin,We were delighted to receive your feedback and wanted to personally express our gratitude for the perfect rating you gave us. Your satisfaction is our utmost priority, and we are thrilled to have met and exceeded your expectations.Your positive feedback serves as a tremendous source of motivation for our team. We work tirelessly to deliver exceptional service and products, and it is incredibly rewarding to know that our efforts have made a positive impact on your experience.Your kind words truly encourage us to continue striving for excellence in all aspects of our business. We value your trust and loyalty, and we assure you that we will maintain our commitment to providing top-notch service and quality.If there is anything more we can do to enhance your experience or if you have any further feedback to share, please do not hesitate to reach out. We are always here to listen to your suggestions and ensure that your future interactions with us are equally exceptional.Once again, thank you for your support and for taking the time to provide us with your feedback. We are honored to have you as our valued customer, and we look forward to serving you in the future.Warm regards,Syed

10/10 - 훌륭해요

Daniel

2023년 6월에 1박 숙박함
답변 제공: Syed 님, 2023년 6월 19일
Dear Valued Customer,Thank you so much for your perfect rating and your wonderful feedback! We are absolutely thrilled to hear that you had such a positive experience with our service.Your satisfaction is our top priority, and it is incredibly rewarding to know that we met your expectations. We strive to provide exceptional products and outstanding customer service, and your feedback is a testament to our commitment.Your support and encouragement mean a lot to us, and we are grateful for your trust in our brand. We will continue to work hard to maintain the high standards that have earned us your perfect rating.If there is anything else we can assist you with, please don't hesitate to reach out to our dedicated customer service team. We are always here to help and ensure that your experience remains exceptional.Once again, thank you for your perfect rating and for choosing our company. We look forward to serving you again in the future.Best regards,

8/10 - 좋아요

john

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
room / bathroom could do with a little TLC in places, but clean, good sized room, and convenient to the local high street for cafe/ restaurants etc. Slightly confused by information on line, as there isn't a restaurant, but they fdo offer "breakfast", included on certain tariffs
2023년 6월에 1박 숙박함
답변 제공: Syed 님, 2023년 6월 16일
Dear valued guest,Thank you for choosing to stay with us and for taking the time to provide feedback. We appreciate your comments and are glad to hear that you found your room clean and of a good size. We apologize if certain areas of the room and bathroom could have used some TLC, and we assure you that we are constantly working on upgrading our property to enhance the overall guest experience.Regarding the confusion about our restaurant, we apologize for any inconvenience caused. At present we are only offering breakfast. We understand that this information may not have been clearly communicated, and we apologise for any confusion caused. Please note that we are actively considering the addition of evening meals to our services, and we hope to have them available in the near future. In the meantime, our location conveniently places us near the local high street, offering a variety of cafes and restaurants for your dining needs.Once again, we appreciate your feedback, as it helps us improve our services. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,Syed

10/10 - 훌륭해요

michelle

2023년 6월에 1박 숙박함
답변 제공: Syed 님, 2023년 7월 20일
Dear Michelle,We were delighted to receive your feedback and wanted to personally express our gratitude for the perfect rating you gave us. Your satisfaction is our utmost priority, and we are thrilled to have met and exceeded your expectations.Your positive feedback serves as a tremendous source of motivation for our team. We work tirelessly to deliver exceptional service and products, and it is incredibly rewarding to know that our efforts have made a positive impact on your experience.Your kind words truly encourage us to continue striving for excellence in all aspects of our business. We value your trust and loyalty, and we assure you that we will maintain our commitment to providing top-notch service and quality.If there is anything more we can do to enhance your experience or if you have any further feedback to share, please do not hesitate to reach out. We are always here to listen to your suggestions and ensure that your future interactions with us are equally exceptional.Once again, thank you for your support and for taking the time to provide us with your feedback. We are honored to have you as our valued customer, and we look forward to serving you in the future.Warm regards,

10/10 - 훌륭해요

Scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 3박 숙박함
답변 제공: Syed 님, 2023년 5월 28일
Dear Guest,Thank you so much for your kind words and for choosing to stay with us during your visit. We're thrilled to hear that you enjoyed your short stay and that we were able to meet your expectations.Receiving your 5-star rating means a lot to us. We strive to provide our guests with exceptional service and a memorable experience, and it's incredibly rewarding to know that we succeeded in doing so for you. Your feedback motivates our team to continue delivering outstanding hospitality.We sincerely appreciate your support and recommendation. It was a pleasure to have you as our guest, and we hope to welcome you back in the future for another wonderful stay. If there's anything we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us.Thank you once again for choosing us, and we look forward to hosting you again soon!Warm regards,Syed

8/10 - 좋아요

Peter 님, Calgary

2023년 5월에 1박 숙박함
답변 제공: Syed 님, 2023년 6월 19일
Dear Valued Customer,Thank you so much for your perfect rating and your wonderful feedback! We are absolutely thrilled to hear that you had such a positive experience with our service.Your satisfaction is our top priority, and it is incredibly rewarding to know that we met your expectations. We strive to provide exceptional products and outstanding customer service, and your feedback is a testament to our commitment.Your support and encouragement mean a lot to us, and we are grateful for your trust in our brand. We will continue to work hard to maintain the high standards that have earned us your perfect rating.If there is anything else we can assist you with, please don't hesitate to reach out to our dedicated customer service team. We are always here to help and ensure that your experience remains exceptional.Once again, thank you for your perfect rating and for choosing our company. We look forward to serving you again in the future.Best regards,

8/10 - 좋아요

Steve

2023년 3월에 1박 숙박함
답변 제공: Syed 님, 2023년 3월 24일
Dear guest,Thank you for choosing to stay with Dial House Hotel and delighted to know that you enjoyed your stay with us.We look forward to welcome you again.Kind regards,Syed

8/10 - 좋아요

Kirsty

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly service above and beyond
The staff were very friendly and helpful, even offered to carry my suitcase upstairs and they also stored my case for the day after check out. The hotel itself was nicely presented, though the room was a bit dated in style. It was clean, warm and comfortable. There were tea and coffee facilities and mini showergels. The bed was comfortable. The pipes are loud which woke me up at one point, but otherwise it was in a quiet area.
2023년 3월에 1박 숙박함
답변 제공: Syed 님, 2023년 3월 16일
Dear Kirsty,Thank you so much for your very kind feedback. It was our pleasure to look after you during your short stay.We look forward to welcome you again and hopefully you will see the refurbished room on your next visit.Kind regards,Syed

8/10 - 좋아요

Steve

좋아요: 직원 및 서비스
2023년 3월에 1박 숙박함
답변 제공: Syed 님, 2023년 3월 14일
Dear Guest,Thank you for your kind feedback. We look forward to welcome you again.Regards,Syed

8/10 - 좋아요

Steve

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Polite staff clean convenient
2023년 3월에 1박 숙박함
답변 제공: Syed 님, 2023년 3월 14일
Dear Guest,Thank you for your kind feedback. We look forward to welcome you again.Regards,Syed

10/10 - 훌륭해요

Nicholas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 2박 숙박함
답변 제공: Syed 님, 2023년 3월 14일
Dear Guest,Thank you for your kind feedback. We look forward to welcome you again.Regards,Syed

10/10 - 훌륭해요

Sayyida Maryam

2023년 3월에 1박 숙박함
답변 제공: Syed 님, 2023년 3월 15일
Dear Maryam,Thank for choosing to stay with us and I am pleased to know that you enjoyed your stay with us.We look forward to welcome you again.Kind regards,Syed

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Unclean / Dirty
Dirty rooms, carpet dirty with bits embedded within, bedroom smelled damp, towels smelled of urine, cupboards all broken, kettle was filthy see pics although they did offer to change the kettle i didn't feel it was safe to stay as i explained to the guy on reception its not up to suitable standard and I asked for a refund the same night to go elsewhere but it was declined. I left for another hotel the same night anyway but still want my money back.
2023년 2월에 2박 숙박함
답변 제공: Syed 님, 2023년 3월 14일
Dear Guest,Please accept our apologies for not meeting your expectations. Unfortunatelly we do not agree with your version. I do wish to welcome you again so you can address your concerns.Kind regards,Syed

4/10 - 별로예요

Andy

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not for me thankyou!
Very disappointed to say the least. My room was no.2, which was on the top floor. Arrived at 11.15pm and walked into a fridge as someone had left the window wide open and the radiator had turned off at 11pm. No night time staff, so suffered the cold all night as the duvet was a summer weght and the temp outside was 3c In the morning i went for a shower but when I turned on the water, black bits came out of the shower and there were hairs all over the shower head! I used the sink the give myself a good wash but when I wanted to drain the water to get fresh water, the plug wouldn't pull up. I complained to someone at reception on my out and when I asked for a copy invoice he just gave me a vague look. I definitely wouldn't stay there again!
2023년 2월에 1박 숙박함
답변 제공: Syed 님, 2023년 3월 15일
Dear Guest,I was disappointed to learn of the problems relating to recent stay. I am also very disappointed as why we were unable to fix the problem during your stay with us.Please accept my sincere apologies for the uncharacteristic lapses in our customary standards of hospitality, and I do assure you that your concerns have been noted to take appropriate action to avoid further disappointment for future guest.I do hope your current experience will not will not discourage you from using our hotel in future as we promise to provide you with clean, comfortable, value for money product. I know my apologies are of no consolation to you, as you did not enjoy the stay with us. As a gesture of goodwill and to restore your confidence, we would like to offer you one night complimentary stay, subject to availability. Once again, please accept my sincere apologies for the disappointing experience you had in our hotel and thank you for taking the time and trouble to let us know, I am only sorry it was necessary for you to do so, and I can assure you that all comments are used in a constructive way to make improvements to the standards of service we provide.Kind regards,

6/10 - 괜찮아요

Tania

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was tidy & bed comfy howver on check in tv didn't work as fuse had tripped. This was fixed but then in the night fuse tripped again and took all lights and electricity out in room. No staff around to fix so ended up having to have a cold shower in the dark to make my fommitmente the next morning
답변 제공: Syed 님, 2023년 3월 15일
Dear Guest,Thank you for choosing to stay with Dial House hotel. Please accept my apologies fore the inconvenience you experienced during your short stay.It was very unfortunate that we had some electrical malfunction, which was very unusual. Please note the problem was identified later during the day and fixed accordingly.I wish, you had called us as we do have staff member available 24 hours on phone for such issues.I do look forward to welcome you again and I am positively sure you will enjoy your next visit with us.Kind regards,Syed

8/10 - 좋아요

virginia

2023년 2월에 1박 숙박함
답변 제공: Syed 님, 2023년 2월 22일
Dear Guest,Thank you for your kind feedback. We look forward to welcome you again.Kind regards,

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 2월에 2박 숙박함
답변 제공: Syed 님, 2023년 2월 20일
Dear guest,Thank you for your kind feedback.Kind regards,Syed

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Disappointing
Price was good and room was clean but no pressure in hot water made taking a shower near impossible.
2023년 2월에 1박 숙박함
답변 제공: Syed 님, 2023년 2월 20일
Dear Guest,Thank you for your kind feedback. I am sorry to hear you did not enjoyed your short stay and there was an issue was water pressure.I wish you had brought this to our attention on the day and we would have tried to find a solution to eridcate the issue.I do hope to welcome you again.Kind regards,Syed

8/10 - 좋아요

Tap

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good
2022년 9월에 1박 숙박함
답변 제공: Syed 님, 2022년 10월 4일
Dear Mr. R,Thank you for choosing Dial House Hotel and I am glad you enjoyed your stay with us.We look forwad to welcome again.Kind regards,Syed

4/10 - 별로예요

Alan

출장 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
2022년 9월에 1박 숙박함
답변 제공: Syed 님, 2022년 9월 29일
Dear Mr. Harris,Thank you for your feedback. It would be helpful if you can give us detailed feedback which can enable us to meet your expectations.Kind regards,

10/10 - 훌륭해요

Phill

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dial House for a great stay
Really enjoyed my stay at The Dial House - nice quick check in and happy with room nice clean and bed linen immaculate! Wasn’t in mood for drive out for food so opted for a beer and curry and it was outstanding!! Breakfast was equally as good and although I didn’t indulge there was plenty of yoghurts fruit cereals and lots of drinks to choose from. The traditional breakfast was beautiful and plentiful kept me going all day ! Definitely stay here next time I’m around Wokingham- home from home atmosphere with great staff.
2022년 9월에 1박 숙박함
답변 제공: Syed 님, 2022년 9월 23일
Dear Phil,Let me take the opportunity to thank you choosing to stay in Dial House Hotel and for your very kind feedback.All of us at Dial House are very happy to know you enjoyed your stay with our hospitality.Looking forward to welcome you again.Regards,Syed