루프탑 테라스

로코 포르테 호텔 드 로마 베를린 여행 후기

5 out of 5

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 329개 이용 후기 중 246개" "
평점 8 - 좋아요. 329개 이용 후기 중 57개" "
평점 6 - 괜찮아요. 329개 이용 후기 중 14개" "
평점 4 - 별로예요. 329개 이용 후기 중 7개" "
평점 2 - 너무 별로예요. 329개 이용 후기 중 5개" "

9.8/10

청결 상태

9.4/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치와 외관이 징점
포츠담광장역까지 멀지도 않고 깨끗하고 조용합니다.
2024년 2월에 3박 숙박함
답변 제공: Ulrich Schwer 님, 2024년 2월 23일
Dear Anonymous,Thank you for your recent stay and for rating us here on Expedia.We are pleased to read from your review that you enjoyed your stay with us and emphasised the unique location, as well as the cleanliness.We would be delighted to hopefully welcome you again soon at the Hotel de Rome next to the Bebelplatz.With kind regardsUlrich SchwerGeneral ManagerRocco Forte Hotel de Rome

10/10 - 훌륭해요

Ho Yeul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very luxurious hotel, nice room and amenities, very kind people, good location. I’ve really enjoyed the stay.
2023년 6월에 3박 숙박함
답변 제공: Rocco Forte Hotel de Rome 님, 2023년 7월 29일
Dear Ho Yeul,thank you very much for your recent visit with us.We hope you had a good journey back and we are very thankful that you have taken your time to share your experiences about your stay with us.Thank you as well for your nice comments and for your great rating.We are looking forward to your upcoming reservation.With best regards,Ulrich SchwerGeneral ManagerRocco Forte Hotel de Rome

10/10 - 훌륭해요

Sung Chul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great in location, service, and even food
2017년 8월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 6월에 4박 숙박함

10/10 - 훌륭해요

Enrique

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s the best hotel in Berlin: design, service and location.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Christian

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Schönes Zimmer. Nette Leute.
2024년 5월에 2박 숙박함
답변 제공: Ulrich Schwer 님, 2024년 5월 17일
Sehr geehrter Christian,vielen Dank für Ihre freundliche Bewertung! Wir freuen uns sehr, dass Ihnen unser Zimmer und unser Team gefallen haben. Es war uns eine Freude, Sie bei uns zu haben, und wir hoffen, Sie bald wieder begrüßen zu dürfen.Herzliche Grüße,Ulrich SchwerGeneral Manager, Rocco Forte Hotel de Rome

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very good
2024년 3월에 1박 숙박함
답변 제공: Ulrich Schwer 님, 2024년 5월 17일
Dear Michael,Thank you very much for your review.We are pleased that you had such good impressions of your visit and we look forward to your hopefully soon following visit.Yours sincerely,Urlich SchwerGeneral Manager, Rocco Forte Hotel de Rome

10/10 - 훌륭해요

Arkadiusz 님, Warszawa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr empfehlenswertes Hotel mit durchgehend freundlichem Personal. Ruhig und sauber, zum Wohlfühlen! Bin nur für den Preis von 42€ nicht mit dem Frühstück zufrieden. Es hab nur eine Sorte Scheibenkäse, kein Toastbrot Toaster. Ein hartgekochtes Ei war innen leider komplett flüssig, eine Korrektur wurde natürlich angeboten, habe mich dann aber für Pancakes entschieden.
2024년 4월에 2박 숙박함
답변 제공: Ulrich Schwer/ General Manager 님, 2024년 4월 9일
Vielen Dank für Ihre Bewertung und das ehrliche Feedback. Es freut uns, dass Sie unser Hotel und den Service schätzen. Wir bedauern jedoch, dass das Frühstück nicht Ihren Erwartungen entsprochen hat. Ihre Anmerkungen zum Angebot und zur Qualität nehmen wir sehr ernst. Wir hoffen, Sie geben uns die Gelegenheit, bei einem zukünftigen Aufenthalt zu zeigen, dass wir uns Ihr Feedback zu Herzen genommen haben.Mit den besten Wünschen bis dahin

10/10 - 훌륭해요

Anne 님, Krefeld

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My fourth stay in this beautiful hotel and certainly not my last.
2024년 3월에 5박 숙박함
답변 제공: Rocco Forte Hotel de Rome 님, 2024년 4월 1일
Dear Anne,thank you so much for your recent visit with us in Hotel de Rome.We would like to thank you as well for taking your time to share your experiences with your comments and rating here.It was our great pleasure to host you again and we are very happy that your stay has been to your fully satisfaction.We are looking forward to your next visit with us.Best regards,Ulrich SchwerGeneral ManagerRocco Forte Hotel de Rome

10/10 - 훌륭해요

Holger

2024년 3월에 1박 숙박함
답변 제공: Rocco Forte Hotel de Rome 님, 2024년 4월 1일
Sehr geehrter Holger,vielen herzlichen Dank für Ihren zurückliegenden Aufenthalt bei uns im Hotel de Rome und für Ihre Bewertung hier.Es freut uns sehr, daß Sie mit Ihrem Besuch vollstens zufrieden waren und wir hoffen, daß wir Sie schon bald wieder bei uns begrüßen dürfen.Mit den besten Grüßen vom Bebelplatz in Berlin,Ulrich SchwerGeneral ManagerRocco Forte Hotel de Rome

10/10 - 훌륭해요

Geert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Freundliches Personal, alles Top
2024년 3월에 1박 숙박함
답변 제공: Ulrich Schwer 님, 2024년 3월 7일
Sehr geehrter Geert,vielen Dank für Ihren Aufenthalt im Hotel de Rome und dass Sie sich die Zeit genommen haben, uns hier auf "Expedia" zu bewerten. Es freut uns, dass unser Service zur Ihrer vollsten Zufriedenheit war und werden Ihr Kompliment mit den Kollegen teilen. Wir freuen uns auf Ihren nächsten Besuch im Hotel de Rome.Mit freundlichen GrüßenUlrich SchwerRocco Forte Hotel de Rome

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
First time RF stay and wouldn’t return
Sadly this hotel and experience was nothing short of terrible. After checking in we didn’t get any information about facilities and was just told breakfast was at X time. The room was perfectly suitable - it wasn’t clear at all how to turn the light in the bathroom off so we slept with it on, the mirror was boiling hot so as a result the room was so humid and uncomfortable- we called in the morning to report it and then a knock at the door from a German maintenance man who was on the phone the whole time and no English spoken while I was trying to work not very friendly. I then spoke to the manager who seemed to not care and just offered a card for “next stay” for an upgrade. When checking out we got charged £70 for breakfast which we were told was included and the breakfast was not even worth £10 in my opinion. Coffee sour and food wasn’t quality. We actually checked into the titanic hotel next door. Half the price and double the quality. Such a shame for the most expensive hotel in Berlin.
2024년 2월에 1박 숙박함
답변 제공: Rocco Forte Hotel de Rome 님, 2024년 4월 1일
Dear Anonymous,thank you very much for your recent visit with us in Hotel de Rome and please excuse for the late reply.Unfortunately your stay has not been to your satisfaction at all and we would like to apologize for the mentioned circumstances and please be aware that this is of course not our regular standard.As you have noted our Guest Relations Manager had a conversation with you in our lobby which have been very friendly and attentive from both sides and we are very sorry to hear now that you were not happy with this conversation.It would be our great pleasure to host you again to show you our real good service and it would be nice if you contact me directly that I can be to your assistance for your future stay.With best regards from Berlin,Ulrich SchwerGeneral ManagerRocco Forte Hotel de Rome

10/10 - 훌륭해요

Shaniqua

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay
2024년 2월에 1박 숙박함
답변 제공: Ulrich Schwer 님, 2024년 2월 23일
Dear Shaniqua,Thank you for your recent stay and for taking the time to review us here on Expedia.We are glad to hear that you had a great stay with us at Hotel de Rome.Our greatest endeavour is to provide our guests with impeccable service and a stay that will leave a lasting memory. We are very pleased that we were able to give you this memory.The entire team hopes to welcome you back to our hotel soon.With kind regards Ulrich SchwerGeneral ManagerRocco Forte Hotel de Rome

6/10 - 괜찮아요

Marlene

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nie wieder
Zu laut und jeden Abend Disco in der Bar ! Frühstückpersonal und Concierges waren die besten Angestellten. Pool und Spa sehr gut !
2024년 2월에 2박 숙박함
답변 제공: Ulrich Schwer 님, 2024년 2월 6일
Sehr geehrte Marlene,vielen Dank für Ihren zurückliegenden Aufenthalt im Hotel de Rome und wir danken Ihnen für das Teilen Ihrer Erfahrungen mit uns.Es freut uns zu lesen, dass wir Sie mit der Qualität unseres Hauses durch unsere Mitarbeiter und unsere Angebote überzeugen konnten. Gerne teilen wir Ihre Komplimente mit dem gesamten Team. Wir bedauern, dass diese Erfahrungen durch die Lautstärke einer Veranstaltung in unserer Chiaro Bar überschattet werden und Sie deshalb Ihren Aufenthalt bei uns nicht genossen haben.Unser oberstes Ziel im Hotel de Rome ist es, unseren Gästen einen tadellosen Service und die herzliche Gastfreundschaft zu bieten, die sie verdienen.Wir würden uns freuen, wenn Sie uns erneut die Möglichkeit geben, Ihnen die Erfahrung zu geben, die Sie verdienen.Mit freundlichen GrüßenUlrich SchwerGeneral ManagerRocco Forte Hotel de Rome

10/10 - 훌륭해요

Marin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Exceptional hotel
Centrally located, at walking distance to the museums' island and Brandenburg Gate. Tastefully interior decoration throughout – the large welcoming hall, the restaurant, hallways, and rooms. Our Deluxe Room was large, with a perfect bed, bathroom, and efficient, noiseless air conditioning. Very professional and helpful staff – thanks for the welcome and the credit. We had dinner at their restaurant – we enjoyed the well-prepared food, the wine, the service, and the whole atmosphere. I hope will come back again someday.
2023년 12월에 5박 숙박함
답변 제공: Ulrich Schwer/ General Manager 님, 2024년 2월 2일
Dear Marin, we are glad to read that you enjoyed your stay with us, from the central location to the tasteful decor and the comfort of our Deluxe Rooms. It is wonderful to know our staff made your experience even better and that you had a delightful dining experience at our restaurant. We look forward to welcoming you back again in the future. Thank you for choosing us and for sharing your kind words!

10/10 - 훌륭해요

Janne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Ulrich Schwer/ General Manager 님, 2024년 2월 2일
Many thanks for this superb ranking, Janne! Great to see, you enjoyed your stay with us! Looking forward welcoming you back very soon.

10/10 - 훌륭해요

Paul Rene

2023년 12월에 1박 숙박함
답변 제공: Ulrich Schwer/ General Manager 님, 2024년 1월 8일
Many thanks for this fabulous rating, Paul!Nice to see you liked your stay with us; it would be great, welcoming you back to the Hotel very soon.With best regards

8/10 - 좋아요

Yury

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Die welcoms Kuchen aufs Zimmer waren mindestens eine Woche alt
2023년 11월에 1박 숙박함
답변 제공: Ulrich Schwer/ General Manager 님, 2024년 1월 8일
Lieber Yury,vielen Dank für Ihr feedback zu Ihrem Aufenthalt. Es tut mir leid, zu hören dass Sie mit der Aufmerksamkeit bei Anreise nicht zufrieden waren. Wir stellen sicher dass unsere amenities stets frisch sind; sollte das dieses Mal nicht der Fall gewesen sein, möchte ich mich aufrichtig bei Ihnen entschuldigen.Wir würden uns freuen, Sie noch einmal bei uns zu begrüßen, um Sie von unserer Qualität zu überzeugen.Mit den besten Wünschen

10/10 - 훌륭해요

Peter

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Roderic

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is an excellent property to stay at. Top notch spa with attentive, caring technicians. Room was designed beautifully with great bathtub and nice linens. The front desk service is impeccable and the breakfast was very good. Nice lighting - Our bed was a tad bit firm for our taste, but overall everything was in great condition.
2023년 10월에 2박 숙박함
답변 제공: Ulrich 님, 2023년 10월 23일
Dear Roderic,Thank you for taking the time to share your experience with us. We greatly appreciate your kind words and feedback about your recent stay at our hotel.We are thrilled that you found everything to be in great condition during your stay. Your positive feedback motivates our team to continue providing excellent service and maintaining our property to the highest standards.We look forward to welcoming you back in the future. Thank you for choosing our property for your visit.Warm regards,Ulrich SchwerGeneral Manager

6/10 - 괜찮아요

Petra

출장 여행
좋아요: 객실의 편안함
Schönes Hotel mit kleinen Fehlern
Ein wunderschönes Hotel in perfekter Lage. Das großartige Ambiente kann leider nicht über ein paar Kleinigkeiten im Service hinweg täuschen. Mein Standard Zimmer hatte seine besten Zeiten leider hinter sich, Teppich und Möbel zeigten deutliche Gebrauchsspuren. Vielleicht wären diese nicht so aufgefallen, wenn gründlicher geputzt worden wäre. Kaputte Glühbirnen und eine gluckernde Heizung sollten in einem Hotel wie diesem nicht passieren. Schon gar nicht wenn man Bescheid gibt. Leider waren die Mitarbeiter offensichtlich unterbesetzt, so kam es z.B. zu einer langen Warteschlange beim auschecken. Es war nicht möglich, einen 20 € Schein zu wechseln, so dass ich einzelnen Mitarbeitern ein kleines Trinkgeld hätte geben können. Während meines Aufenthalts hatte ich zweimal ROOM-SERVICE. Einmal Frühstück, ein Kännchen Kaffee, Omelette und Müsli. Auf dem Tablett kamen auch kleine Marmeladen und ein kleines Glas Nutella. Was jedoch fehlte, waren Milch und Zucker für den Kaffee. Außerdem gab es nicht eine einzige Scheibe Brot oder Irgendetwas um Marmelade oder Aufstriche zu benutzen. Als ich angerufen habe, hat man mir erklärt, ich hätte eine Notiz machen sollen, dass ich Milch zum Kaffee wollte. Es gab aber keine Möglichkeit, dies anzukreuzen oder dazu zu schreiben, eine Marmelade und die Nutella waren übrigens schon geöffnet und zur Hälfte leer… Beim zweiten Mal hatte ich einen Salat. Auch dieser kam ohne eine einzige Scheibe Brot, ohne Salz und Pfeffer. SCHADE
2023년 10월에 2박 숙박함
답변 제공: Ulrich 님, 2023년 10월 23일
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback bezüglich Ihres Aufenthalts bei uns zu teilen, liebe Petra. Wir schätzen Ihre ehrlichen Kommentare und bedauern zutiefst, dass Ihre Erfahrung nicht in allen Bereichen unseren üblichen Standards entsprochen hat.Wir freuen uns, dass Sie unsere perfekte Lage und das großartige Ambiente des Hotels zu schätzen wissen. Wir verstehen jedoch Ihre Anmerkungen hinsichtlich der Zimmer und des Service, die Ihre Erfahrung beeinträchtigt haben.Ihr Feedback ist für uns äußerst wertvoll, und es hilft uns, unsere Leistungen kontinuierlich zu verbessern. Wir hoffen, dass Sie uns in der Zukunft eine weitere Gelegenheit geben, Sie von unseren Qualitäten zu überzeugen. Wir würden uns freuen, Sie erneut bei uns begrüßen zu dürfen und sicherzustellen, dass Ihr Aufenthalt ohne jegliche Beanstandungen verläuft.Mit den besten Wünschen,Ulrich SchwerGeneral Manager

10/10 - 훌륭해요

Fredrik

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Another great stay. At Berlins finest
Another superb stay at De Rome. The staff makes you feel welcomed and “at home” from check in to check out. I like that the interior and rooms are kept in the same design as my first stay in 2010. Without being worn down or outdated. The interior feel is timeless luxury. The beds are a little hard for my back as is. But they always provide me with an extra mattress top for my convenience and comfort upon request. Location is unbeatable and property is beautiful. I have only one complaint: they have taken the club sandwich off the room service menu. I assume this is just a glitch and that it will be present for my next stay.
2023년 9월에 4박 숙박함
답변 제공: Ulrich 님, 2023년 10월 23일
Dear Fredrik,Thank you for taking the time to share your feedback on your recent stay at De Rome. We are glad to read that you had another superb experience with us and felt "at home" from the moment you arrived.Your kind words serve as motivation for us to continue delivering exceptional experiences to all our guests.We apologize for the inconvenience caused by the club sandwich not being on the room service menu during your recent stay. We value your feedback, and I can assure you that we are looking into this issue to ensure that it is resolved promptly. Once again, thank you for your continued loyalty and for choosing De Rome. We look forward to hosting you again in the near future and providing you with an even more memorable stay.With warm regards,Ulirch SchwerGeneral Manager

10/10 - 훌륭해요

Priscila

2023년 7월에 2박 숙박함
답변 제공: Rocco Forte Hotel de Rome 님, 2023년 7월 29일
Dear Priscila,we are very thankful that you have chosen Rocco Forte Hotel de Rome for your recent Berlin visit.Hopefully you had a good journey back and thank you as well for your rating and comments here on "Expedia".It is great to see that your stay has been to your fully satisfaction.Hopefully we will see us back in the future.Kind regards,Ulrich SchwerGeneral ManagerRocco Forte Hotel de Rome

4/10 - 별로예요

Jose

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Incredibly unwelcoming
If you aren’t dressed “right” each staff member will ask you where you’re going and how they can help you leave the hotel. Never before have I been asked do many times why I’m at the hotel when I’m just trying to get to my room. I like to wear sandals and shorts since it’s summer. I’ve never felt so unwelcome before…or been apologized to so many times before because staff didn’t recognize I was a guest.
2023년 7월에 2박 숙박함
답변 제공: Rocco Forte Hotel de Rome 님, 2023년 7월 29일
Dear Jose,thank you very much for your recent stay with us and please excuse our late reply.Hopefully you had a good journey back and we feel very sorry that you had an uncomfortable stay with us.Of course our staff should not have asked you so many times about the reason why you are in the hotel as we are welcoming every guest and do not make any differences which clothes our guest are wearing as everybody can wear what they want.If somebody from our staff had a wrong behaviour we would like to apologize.Hopefully we may welcoming you back in the future that we can show you our great service.It would be my big pleasure to assist you in person with your upcoming reservation.With best wishes from Berlin,Ulrich SchwerGeneral ManagerRocco Forte Hotel de Rome

10/10 - 훌륭해요

Nancy

2023년 7월에 3박 숙박함
답변 제공: Rocco Forte Hotel de Rome 님, 2023년 7월 29일
Dear Nancy,thank you very much for your recent visit with us and for your rating here on "Expedia".Hopefully you had a good journey back and we are very glad that your stay has been to your fully satisfaction.Hopefully we may welcoming you back soon with us.Kind regards,Ulrich SchwerGeneral ManagerRocco Forte Hotel de Rome

10/10 - 훌륭해요

Alexandra 님, Southampton

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 6월에 5박 숙박함
답변 제공: Rocco Forte Hotel de Rome 님, 2023년 7월 29일
Sehr geehrte Alexandra,vielen herzlichen Dank für Ihren zurückliegenden Aufenthalt sowie für Ihre tolle Bewertung hier bei "Expedia".Es freut uns sehr, daß wir Sie mit unserem Service überzeugt haben und freuen uns auf Ihren kommenden Besuch bei uns am Bebelplatz.Mit den besten Grüßen,Ulrich SchwerGeneral ManagerRocco Forte Hotel de Rome

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful location, stunning views from the rooftop bar. Pricey but lovely.
2023년 5월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Outstanding!
2023년 5월에 2박 숙박함

8/10 - 좋아요

andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good but a little soulless . Two restaurants , but room service has erratic pricing - 12 euro for black tea is outrageous when a capuccino is only 7 . Should have told us the pool is closed as it was a reason for our choice
2023년 4월에 4박 숙박함

10/10 - 훌륭해요

Bo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 4박 숙박함

10/10 - 훌륭해요

Forrest

2023년 4월에 2박 숙박함

2/10 - 너무 별로예요

Gabrielle

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 4박 숙박함

10/10 - 훌륭해요

persoons

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

8/10 - 좋아요

Alexander

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 12월에 2박 숙박함

6/10 - 괜찮아요

Ole

좋아요: 청결 상태, 직원 및 서비스
For dyrt i forhold til manglende faciliteter
Det er et godt hotel helt bestemt, med gode værelser og restaurant/bar, som ligger rigtig fint. Prisen er meget høj, og det er en skam når både pool og skybar er lukket, for det fremgår ved bestillingen at det står til rådighed og så bliver man skuffet når det ikke er der alligevel. Mit værelse var frygtelig varmt 27gr selvom jeg havde skruet helt ned, så jeg måtte sove for åbent vindue i december
2022년 12월에 2박 숙박함
답변 제공: Rocco Forte Hotel de Rome 님, 2022년 12월 13일
Dear Ole,thank you very much for your recent visit with us in Hotel de Rome and we hope you had a good journey back.Thank you as well that you have shared your experience about your stay here on "expedia" but of course we are very sorry that you had such a warm temperature in your room and that our pool is closed.We hope you accept our sincerest apologies.The rooftop is only open during may and october as this is a seasonal outlet which is not open in winter time.We hope that the issues which have caused to you are not effecting your choice for your next stay in Berlin and we do hope to welcoming you back soon.With best regards from Berlin,Gordon DebusGeneral ManagerRocco Forte Hotel de Rome

10/10 - 훌륭해요

Andrew

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
all good
2022년 12월에 3박 숙박함
답변 제공: Rocco Forte Hotel de Rome 님, 2022년 12월 13일
Dear Andrew,thank you very much for your recent visit and thank you as well for your time to share your experience after your stay with us in Hotel de Rome.It is great to read that your stay had been to your fully satisfaction and thanky ou for your nice words and great rating here on "expedia".We are all very much looking forward to your next stay.With best regards from Berlin,Gordon DebusGeneral ManagerRocco Forte Hotel de Rome

8/10 - 좋아요

Petra

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Werde trotzdem wiederkommen
Ein traumhaft schönes Hotel, zentral gelegen und mit allen Annehmlichkeiten die man sich wünschen kann. Ein paar kleine Abzüge gibt es für mich in Sachen Service, um einen Tisch beim Frühstück zu bekommen wurde ich erst Minuten lang nicht beachtet und später am Tisch weitere 10 Minuten nicht bedient. Der Zimmerservice hatte weder Salz noch Pfeffer dabei und keinen Flaschenöffner… Die Lobby ist nur über eine steile Treppe zu erreichen und es ist nicht immer jemand da der einem mit dem Gepäck hilft. Im Großen und Ganzen ein sehr angenehmer Aufenthalt, aber es ist noch ein bisschen Luft nach oben.
2022년 10월에 3박 숙박함

10/10 - 훌륭해요

Nelson

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Judith

2022년 9월에 4박 숙박함

10/10 - 훌륭해요

Angeles

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy bien !
2022년 8월에 5박 숙박함
답변 제공: Rocco Forte Hotel de Rome 님, 2022년 8월 31일
Dear Angeles,thank you very much for your recent stay with us in Hotel de Rome an we hope you had a good journey back.We would like to thank you as well for your great rating and for your nice words which you have shared here on "expedia".It is our big pleasure that our team could make your stay to a memorable one and we hope to welcoming you back soon with us.All the best and kind regards from Berlin,Gordon DebusGeneral ManagerRocco Forte Hotel de Rome

6/10 - 괜찮아요

Lorenzo

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Lobby y decoración de las habitaciones viejo y feo
2022년 7월에 3박 숙박함
답변 제공: Rocco Forte Hotel de Rome 님, 2022년 8월 31일
Dear Lorenzo,we are very thankful for your recent visit with us in Hotel de Rome and we hope that you had a good journey back home.Please excuse the late reply to your rating and unfortunately we have to read that the lobby and room interieur did not match with your expectations.We are very sorry to read that but hopefully we may welcoming you back soon with us to find a room for your which you will like much better.Best regards from Berlin,Gordon DebusGeneral ManagerRocco Forte Hotel de Rome

4/10 - 별로예요

Armin

좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
Unser Zimmer wurde doppelt belegt. Der Umgang des Hotels mit diesem Fehler war außerordentlich unprofessionell.
2022년 6월에 1박 숙박함

8/10 - 좋아요

Fredrik

2022년 5월에 3박 숙박함

10/10 - 훌륭해요

Lasse

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
Very nice experince
Well! fropm start to finish, we got a feeling that the people working at Rocco Forte really loved their job. The went further than any expectation. Comfort, service, Spa, Food, rooms, everything makes us want to come back.
2022년 4월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Top stay
An incredible stay from beginning to end. Wonderful service. Beautiful room. Great sauna area.
2022년 1월에 1박 숙박함

10/10 - 훌륭해요

Enrique

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I found it puzzling that the main door is closed at night and you need to ring a bell to go in. It felt a bit B&B but otherwise great. We will definitely come back.
2022년 1월에 4박 숙박함
답변 제공: Rocco Forte Hotel de Rome 님, 2022년 1월 7일
Dear Enrique, thank you very much that you have chosen Rocco Forte Hotel de Rome for your recent visit in Berlin. We are also very thankful for your great rating here on "expedia" and that your stay has been to your fully satisfaction. Due to safety reasons our night manager can decide to close the door during the night. The whole team is very much looking forward to your next stay with us. All the best wishes for the new year 2022! Gordon Debus General Manager Rocco Forte Hotel de Rome

8/10 - 좋아요

Adriana

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Localização ótima. Mas o hotel deixa a desejar. Nenhum tratamento especial para um hotel desse nível.
2021년 10월에 1박 숙박함
답변 제공: Rocco Forte Hotel de Rome 님, 2021년 11월 22일
Dear guest, thank you very much for your stay with us in Hotel de Rome. I would also to thank you for your time that you have taken to give us a rating here on "expedia" and we are happy that you enjoyed the location. But we are very sorry that you didn´t feel treated as you should normally do as a guest in a hotel like ours. We hope to welcoming you back soon when your next travel to Berlin is scheduled that we can present you a better service. Best regards from Berlin, Martin Buschmann Guest Relation Manager

8/10 - 좋아요

jean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location.
2021년 9월에 2박 숙박함
답변 제공: Rocco Forte Hotel de Rome 님, 2021년 11월 22일
Dear Jean, thank you very much for your recent visit with us in Hotel de Rome. We are very thankful for your rating and comment here on "ebookers" and we very delighted that you had a good stay with us. Hopefully we can welcoming you back soon. Best regards from Bebelplatz in Berlin, Martin Buschmann Guest Relation Manager