Find hotels in Besso, Lugano

"We stayed for two nights and the experience was shockingly poor. We had the Do Not Disturb sign on the door from the beginning, but hotel personnel entered while we were out, moved our personal belongings and threw away papers I had placed with my medication. Another occurrence while we were sleeping in the afternoon a male staff member entered the room without knocking and walked all the way to the bed, and after realising he said he had the wrong room. This is the staff who’s usually at the entrance and helps with parking, probably he wanted to clear or help with luggage for another room.. Around 20–30 minutes later, another housekeeping staff member entered again, probably for cleaning or who knows why despite the same Do Not Disturb sign!! Unacceptable! The personnel has no sense of being cautious and at leat knock. Instead they all just to barge in! The room also could not be locked from the inside, which made the situation even more uncomfortable. We reported everything to reception immediately, but there was no proper follow-up, no real apology from management and no gesture at checkout. Felt like they didn’t really care. The room was decent, but the staff training, privacy standards and guest safety were completely unacceptable for a hotel in this price range. I would not stay here again and do not recommend."

"Excelente hotel y la vista al lago una belleza! "

"Car parking excellent, the concierge Billy was excellent, enthusiastic and helpful and our room was ready early so great start. It was raining heavily so we popped back to the hotel at 3.30pm to dry off and grab a glass of wine - sorry the bar was shut - so I walked to a supermarket in the rain. Later after eating elsewhere we decided to go back to the hotel for a night cap - the bar was shut - it was 9.15pm. The extra star gained by Billy was more than cancelled by the 'can't do' attitude at reception re the bar. We also had to wait at breakfast. It is well located, comfortable and smart but the strange bar hours would stop me booking again."

"A destination hotel sitting above Varese with gardens overlooking Lake Varese below. We were warmly greeted at reception and having arrived in the evening after a flight and drive, we chose to eat in the restaurant. Good move - the food was very good but surpassed by our waiter's enthusiasm to make crepe suzette at our table, which was excellent and thoroughly entertaining. We stayed in May, so the pool was closed and left before exploring the area but glad we stayed here - charming, historic and whilst there are areas that require a little TLC, it adds to the character. Rooms were comfortable, well equipped and a nice bathroom."

"Great place to stay in Como"

"Amazing experience. One of the best hotels we’ve ever been to Grazie Mille"

"Amazing position on the water in Bellagio. Great airconditioned room with huge waterfront views of lake Como and the scenic alps in the heart of town."

"Very clean room, loved the roof top terrace and restaurant!!"

"Good point; 1. The location was close to the train station (walkable). To be improved. 1. Unpleasant odor of the bath room. 2. Several big dents on the bathroom door."