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소네스타 셀렉트 베텐도르프 여행 후기

3 out of 5
소네스타 셀렉트 베텐도르프
895 Golden Valley Dr, Bettendorf, IA

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1005개 이용 후기 중 444개" "
평점 8 - 좋아요. 1005개 이용 후기 중 294개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 119개" "
평점 4 - 별로예요. 1005개 이용 후기 중 69개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 79개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

8/10 - 좋아요

Not Provided

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
청결
청결함이 좋음

8/10 - 좋아요

Jennifer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean other than the wash clothes. Had lipstick on them. Bed was very comfortable. You can't beat the price and the cleanliness. Needs some major landscaping and mowing.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Monica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice. Clean
2024년 5월에 4박 숙박함

8/10 - 좋아요

Arwen 님, Gurnee

가족 여행
좋아요: 직원 및 서비스
It was okay
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Toshia

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Things were not working through the building - Ice machine out of commission, no pool and some of the outside doors were not locked or worked when using door keys
2024년 5월에 3박 숙박함

2/10 - 너무 별로예요

Ann

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well for one thing it smelled like someone was smoking pot in one of the downstairs rooms and the smell was so strong! Then there was no internet or breakfast which their site claimed they had but upon checkin,were told they had nothing. Then we had to ask for soap and tissues for our room once we finally got in. What a dump!

2/10 - 너무 별로예요

William

아이를 동반한 가족 여행
별로예요: 직원 및 서비스
Upon checking and I asked about breakfast. I was informed that there would be no hot breakfast like advertised. This was one of the reasons we chose to stay here. Avoid the coffee, tastes like water. Shortly after our family put on our swimsuits to go to the pool. All doors are locked to the pool area and there was a huge barricade in front of the hot tub with no water in it. Was told that there was some maintenance work being done and no one could tell us when it would be back up and running. Last disappointment was there was an ant problem in the bathroom. I really wanted to cancel our reservation and go somewhere else/request a different room, but everything was fully booked in the area due to a big sporting event in the area that weekend. I will not be going back to a Sonesta anytime soon. Set your expectations really low if you’re gonna stay here.
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Jeremiah

2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Matthew

별로예요: 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Ann

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I love the cleanliness and the soft comfy bed.
2024년 4월에 3박 숙박함

2/10 - 너무 별로예요

Jen

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
when we went to check in we were told that the amenities that were listed on Expedia at booking were not actually available. No free breakfast, no cable TV, no pool. They did say we could call Expedia for a refund, so we took them up on it. The public restroom had 1 bar soap for all that used it.
2024년 4월에 1박 숙박함

4/10 - 별로예요

Chad

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clearly the management is having difficulties. When you check in they have a sign that says they currently do not have breakfast, or cable TV, or a working pool (none of which we were told in advance); but they're working to resolve the situation ASAP (clearly not). The sign offers that you can cancel your reservation for free if you want (not very convenient when checking in at 10pm). We chose to stay just to keep things simple. The room was ok at best. The shower did not drain well. But since they had very few guests it was quiet at least. I hope management can turn things around. It looks like a nice facility if only they had some money to operate things the way it needs to be.
2024년 4월에 2박 숙박함

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Place was very clean, but they've got some issues with staffing or something. Pool, cable & breakfast temporarily unavailable, none of which was a big deal to us. However, we only got hand towels, no regular towels because all were sent to a laundry service & wouldnt be back to 9am the next day. Mind you, I had booked this like a week in advance; that was certainly not cool. Our room also didn't have a blow dryer (2 women staying), but front desk was able to get us one...that only worked on low. Not huge things, but issues. But our room was extremely clean, which to me, is super important.
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Becky

별로예요: 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

LuAnn

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

8/10 - 좋아요

Herb

좋아요: 청결 상태, 편의 시설/서비스
Was being renovated
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Ann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Michelle

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Sawyer

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

4/10 - 별로예요

Steven

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
There was no free breakfast as advertised. The pool did not work nor did the tvs work

6/10 - 괜찮아요

Stephanie

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon arrival I was immediately told they wouldn't have the continental breakfast, the tvs didn't work, and the pool was closed. They did offer to let me cancel with no fees but after being on the road all day I just wanted a shower. The room I booked a month ago and confirmed the day before was not available which really sucked because it was an ADA room as I'm disabled. Fortuntaely the room I did get had a bar in the shower but still... The room was clean and the bed was comfortable. There was no soap. The "secure" door from the back parking lot to where my room was didn't lock so no key card was required so not exactly secure. And while I've traveled a lot something about this place turned me into a dehydrated mess overnight, both nights. So a travel humidifier would be advisable. If I stayed here again it would simply be because the convenience of the location.
2024년 3월에 2박 숙박함

4/10 - 별로예요

Heather

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I would not recommend this property. At arrival,a sign was at the desk stating that breakfast would not be available because trucks did not arrive. During checkin, the receptionist mentioned the pool was closed for maintenance and the TVs were not working in the rooms. The room was clean, but upon inspection there weren’t any towels in the room. No place to dry hands after using restroom. Hand soap was not available either. I contacted the front desk regarding the towels and they only brought 1 towel. There were two of us in the room. I stopped by the front desk to get another towel. They said they would bring it to the room. The towel was never delivered. It was a shame. The hotel could be really nice, but changes need to be made.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Angie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Tiffany

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As many times as I stayed here I never noticed the extra charges they were putting on my card.
2024년 2월에 2박 숙박함

2/10 - 너무 별로예요

Jose

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
At check in, we were inform there was no breakfast, TVs aren't working and the pool was closed. Room was dirty, toilet not working, no soap, toilet paper or towels. The side door lock is broken, so anyone can come in - not safe. I WANT MY MONEY BACK.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Delores

Bed clean- bath clean. No TV, no pool, no decent breskfast
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Trishia 님, Coralville

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worst hotel experience I’ve ever had at this price point. Got in late with tired children and told: -NO breakfast -NO working pool -NO cable/working TVs THEN, after agreeing to stay without the amenities advertised due to lack of any real option, we found: -VERY broken pull out couch (had to put the mattress on the floor) -NO bedding available for pull out couch -NO comforter for one of the two queen beds -Room two doors down from us with obviously punched in broken door -Police presence, taking statements from several patrons downstairs as we were exiting I honestly don’t know that you can make this stuff up. Wish I could share photos. We asked to please speak with the manager and were told she was “busy”, no time to speak to guests with concerns. Told she would call later in the day; have not heard anything.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Ingrid

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No cable, no breakfast, no pool, no ice, no soap misleading and running bare bones. Poorly managed.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Like new. Would recommend. Easy check in
2024년 3월에 1박 숙박함

4/10 - 별로예요

Kristie

2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Jason

좋아요: 청결 상태, 직원 및 서비스
Clean and comfortable. Bed is decent and pillows are great. At check in i was notified that the pool was out, the cable was out and ice machine was out. Not a big deal to me as i was just there to sleep at a fair price
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Joshua

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Tiffany

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property management is horrible they charged me extra when we arrived and tried telling me that I won’t get the money they took extra I won’t get back! Make sure you check your transactions
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Yvette

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Arrived at the hotel to check in and was informed that the pool was closed, no breakfast would be offered and there was no television service. I was told that I could call Expedia and they would honor the cancellation. Now Expedia and the hotel do not want to honor that cancellation. DO NOT BOOK a reservation here.
2024년 3월에 1박 숙박함

4/10 - 별로예요

Anthony

연인과의 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Started with my no reservation had to wait 20 minutes while they tried to find it then gave me a room with someone already in it after that gave me another room but told me with a different number ended up walking three times from one end of the motel to the reservation desk after that we couldn't turn off the heater it was on and very hot in the room could only open the windows about 3 in and then when we got back the door handle fell off overall I rate this one maybe two stars because it was very very clean that was friendly but they didn't know what they were doing
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

LuAnn

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Jimi

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
1. Didn’t get the king room as requested while booking, hotel was not sold out it’s just there is no staff who works there to make room clean or available. 2. No breakfast (front desk asked me to cancel the booking, after driving 5 hours from another state who would book another hotel?) 3. No hand soap in room 4. TV doesn’t work 5. No manager on duty, asked for manager 3 times (to compensate some refund) but no answer from front desk or they couldn’t locate manager. 6. Hotel checkout receipt says different date. Hope I am not getting charge multiple times.
2024년 2월에 2박 숙박함

8/10 - 좋아요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Donna

2024년 2월에 1박 숙박함

6/10 - 괜찮아요

richard

2024년 2월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
good low priced option. rooms well appointed, clean, comfortable. grounds need some care, e.g., cigarette butler by door in pieces with butts scattered, outside door key-lock non-functioning. Room was nicely quiet in face of good occupancy based on number of cars in lot.
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

richard

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2024년 2월에 2박 숙박함

2/10 - 너무 별로예요

Jacob

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
STAY FAR AWAY!
Main reasons we booked this hotel - Indoor Pool, breakfast Included. And the high star ratings this hotel supposedly has. We’ll STAY AWAY FROM THIS PLACE… It should be a MUCH LOWER STAR RATING. First of all. We were never told the pool room was closed for maintenance - and we got up to go to breakfast and there was none, when I asked at the desk she said “they didnt tell you that when you checked in?” I said. - ‘Do you think I would have gotten up and come down here for breakfast if they had?’ When we got to our room, there were NO towels, Not a single towel… went to the front desk to get towels, we went to the “linen storage” closets and came out with a small stack… the guy gave me one big towel, two hand towels and a floor towel, I said, there are two adults in the room I need another big towel, he said “that is the only towels we have, I have no other towels to give” NO OTHER TOWELS ? And when i got it back to the room… it was all torn up. Our door handle is broken. The coffee pot is DISGUSTING - look how dirty that is! (We didn’t use it of course). This place is a joke. We probably slept on dirty sheets. At least the water gets hot…. Do not book your stay here. Fair warning. If you need to - bring your own towels and breakfast. STAY AWAY!
2024년 2월에 1박 숙박함

4/10 - 별로예요

Ashley

2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Peggy M

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Somewhat disappointed.
First, 3:30, and my room wasn't ready. Gave me another room, had a 4:00 event. Second, the front desk gal was hard to understand, I had her repeat several times. Accent, Very soft voice. She needs to speak UP. Third, She gave me my card... no directions as to where my room was.....I looked at her a couple seconds, finally asked where my room was, SHE POINTED!!!!!😐😑. Fourth, no extra TP, or kleenex, ran out and had to use TP.....sparingly as very little left on roll. Tried calling front desk 3 times starting at 7:30, no answer!!!!!! Room was clean, bed was very comfortable, nice and Quiet. I give housekeeping a 5, front desk 1. I will come back, with my own TP and kleenex😊
2024년 2월에 1박 숙박함

4/10 - 별로예요

tony

가족 여행
Very Poor Brand Image for Sonesta Hotels
There was no service. When I arrived (1) cleaning person for a 3 level Hotel. I had to wait to check in. No swimming pool, breakfast as advertised. They did have coffee but it was cold. Hallways, elevator were dirty and carpet was stained very bad. My tub would not drain. It had hair in the bottom of the tub. Had to ask for toilet paper after 1 day.
2024년 2월에 5박 숙박함

4/10 - 별로예요

John

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Clean
2024년 2월에 1박 숙박함

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

AMBER

가족 여행
For the cost it was worth it!
2024년 2월에 1박 숙박함

8/10 - 좋아요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Going downhill
Have stayed at this location several times. Last year breakfast was great for a Continental breakfast. Typical choices of eggs, sausage in warmers, and a pancake machine that in theory is awesome but wasn't quick and required staff to change batter, they had Greek yogurt, fruit, bagels etc. I appreciated they had lactose free milk as an option. Then last several months they said they frequently would say they are waiting on weekend shipment so it was cereal, bagels, apples kind of deal. This last stay it looks like they may have gotten new owners? Being an early riser I went to see if they had hot coffee an hour before breakfast hours, they had yesterday's, as well as over flowing trash, filthy tables, leftover bagels. The only thing that came out after was coffee, because front desk was kind enough to make it, previous bagels and 8 half defrosted muffins. This stay all trashes were overfilled, check in and man working 3 rd shift weren't friendly, morning lady with coffee was stellar, I recognized her from previous stay. Room was clean, beds were comfortable. Common woman's restroom was trashed, I waited and walked back to my room. For the price, if they fixed previous mentioned problems, would have been a great deal. It looks like they are transitioning management of some sort but unfriendly staff and gross common areas is ridiculous. We will stay here again in the near future and hoping new management takes roles seriously and this doesn't become another super 8
2024년 2월에 1박 숙박함