외관

퀄리티 인 & 스위트 베스탈 빙엄턴 - 대학교 근처 여행 후기

2.5 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1005개 이용 후기 중 372개" "
평점 8 - 좋아요. 1005개 이용 후기 중 371개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 140개" "
평점 4 - 별로예요. 1005개 이용 후기 중 68개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 54개" "

8.2/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

DOKWON

2022년 8월에 2박 숙박함
답변 제공: Maryanne 님, 2022년 8월 22일
Thank you for your online review. We are thrilled you enjoyed your stay with us. Come back and see us again soon.

8/10 - 좋아요

Lourdes

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very Good Service!
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 4일
Dear Guest,Thank you for your kind words! We're delighted to hear that you enjoyed your experience with us and appreciated our service. Providing excellent service is our top priority, and we're thrilled to know that we met your expectations. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Manager

2/10 - 너무 별로예요

sajed

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This place is not a good stay
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 3일
Dear Guest,We're sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we regret any disappointment you experienced during your stay. If there are specific issues you'd like to address, please feel free to reach out to us directly so we can make it right. Thank you for your feedback, and we hope to have the opportunity to improve and exceed your expectations in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Terry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
location was extremely convenient
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 3일
Dear Guest,We're delighted to hear that you found our location extremely convenient! Your satisfaction is our priority, and we're glad that our location met your needs. We hope to welcome you back for another convenient stay in the future.Sincerely,Hotel Manager

6/10 - 괜찮아요

Steven

2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 2일
Dear Steven,Thank you for taking the time to share your feedback. We're sorry to hear that your experience fell short of expectations. If there are any specific areas where we can improve and earn a higher rating from you in the future, please let us know. Your satisfaction is important to us, and we hope to have the opportunity to better serve you on your next visit.Sincerely,Hotel Manager

6/10 - 괜찮아요

Wendell

출장 여행, 가족 여행
좋아요: 숙박 시설 상태 및 시설
The shower drain was clogged in Room 210
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 29일
Dear Guest,We apologize for the inconvenience caused by the clogged shower drain in Room 210. Your comfort is important to us, and we regret any disruption to your stay. We will address this issue immediately to ensure it is resolved for future guests. Thank you for bringing it to our attention, and we hope to have the opportunity to welcome you back for a more pleasant experience.Sincerely,Hotel Manager

4/10 - 별로예요

Andrew

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room had stained curtains, dirty vents and was, overal, not in very good condition.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 29일
Dear Guest,We sincerely apologize for the condition of your room during your stay. Your feedback is important to us, and we take cleanliness and maintenance seriously. Rest assured, we will address the issues you've mentioned promptly to ensure a better experience for our guests in the future. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Manager

4/10 - 별로예요

Jovi Man Sze

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is little crappy, no elevator. Some guests came back hotel late at night and made a big noise for 20 mins. Won’t come back.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 29일
Dear Guest,We apologize for the inconvenience and discomfort you experienced during your stay. It's disappointing to hear that the lack of an elevator and noise disturbance from other guests affected your overall impression of our hotel. We take your feedback seriously and will address these issues to improve the experience for our guests. We understand your decision not to return, but we hope you'll reconsider and give us another chance to provide a more pleasant stay in the future.Sincerely,Hotel Manager

4/10 - 별로예요

carole

가족 여행
별로예요: 편의 시설/서비스
A little run down
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 27일
Dear Carole,Thank you for your feedback. We apologize if you found our property to be a bit run down. We're continuously working on improvements, and your comments help us identify areas where we can enhance the guest experience. We appreciate your input and hope to have the opportunity to welcome you back for a better experience in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Maxine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place. Big room, comfy bed.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 27일
Dear Maxine,Thank you for your positive feedback. We're delighted to hear that you enjoyed your stay with us! Our goal is an excellent experience for every guest, and we are pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager

8/10 - 좋아요

Faiza

단체 여행
좋아요: 편의 시설/서비스
Was supposed to get a room with two double beds and a sofa bed. There was no sofa bed
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 26일
Dear Faiza,We apologize for the inconvenience you experienced regarding the sofa bed in your room. Your comfort and satisfaction are important to us, and we regret any discrepancies between your expectations and the accommodations provided. Please know that your feedback will be shared with our team to ensure accurate room descriptions and to prevent similar issues in the future. We hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

2/10 - 너무 별로예요

??

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked a room for apr 24 2024-apr 25 2024, I can not check-in at 6 am apr 25th 2024.. I just come back to USA from other country by 14h flight. I drove to the Inn from New York City by 4.5 hours. It is almost 6am apr 25th 2024 when I arrive at there. I was told I can not check in because I was too late to check in . They recorded me as “no show”. There was a short lady who is working in the front, she said “ the check-in time is 4pm, not 4am”. I don’t think it is funny, i was so tired. The afternoon (apr 25th 2024) I called them for refund because I don’t even see my room. And then a girl answered me, she said she need to talk to her manager. I waited for her for 4 mins, and then she hang up the phone. So please don’t try to book the Inn. Otherwise you can not check-in your room when you still have 5-6 hours for resting. The worst front desk workers.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 29일
Dear Guest,We apologize for the inconvenience and frustration you experienced during your attempted check-in. Your situation is certainly understandable, and we regret that our staff did not handle it with the level of understanding and assistance you deserved. We take your feedback seriously and will address this matter with our team to ensure better service in the future. Please accept our sincere apologies for the inconvenience caused. If there's anything further we can do to assist you, please don't hesitate to contact us.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Eileen

별로예요: 청결 상태, 숙박 시설 상태 및 시설
After a shower sewage water backed up into our sink. Gross. Room smelled awful. Had to change rooms- stuck adjacent to lobby.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 19일
Dear Guest,We sincerely apologize for the inconvenience and discomfort you experienced during your stay. The issues you encountered with sewage backup and unpleasant odor are unacceptable, and we understand the impact they had on your experience. We have addressed these concerns with our maintenance and housekeeping teams to ensure that such incidents are prevented in the future. Please accept our sincerest apologies, and we hope to have the opportunity to provide you with a much-improved stay in the future.Sincerely,Hotel Manager

6/10 - 괜찮아요

Erin

가족 여행
별로예요: 편의 시설/서비스
Smells unpleasant, no toilet paper in room. Kind of a nursing home smell throughout. Very average.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 19일
Dear Guest,We apologize for the unpleasant odor and the lack of toilet paper in your room. Providing a comfortable and clean environment is our priority, and we regret falling short of your expectations. We'll address these issues promptly with our housekeeping team to ensure a better experience for our guests in the future. Your feedback is valuable, and we appreciate your understanding.Sincerely,Hotel Manager

6/10 - 괜찮아요

John

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I liked the location, very convenient. The staff was very nice. The room was clean. I did not like the weak wifi, we had difficulties opening the door, it was jammed or the door key cards did not work properly. The toilet wasn’t flushing right. The beds were very small, very uncomfortable for 2 people. It’s unfortunate you don’t have queen bed options.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 15일
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you appreciated our convenient location, friendly staff, and clean rooms. However, we apologize for the issues you encountered with the wifi, door, toilet, and bed size. Your comments are important to us, and we will address these areas for improvement. We'll also consider your suggestion for queen bed options. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Brian

2024년 4월에 1박 숙박함

8/10 - 좋아요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Simple and showing signs of its age but clean and comfortable.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 14일
Dear Guest,Thank you for your feedback. We're glad to hear that you found our hotel clean and comfortable. While we understand that our property may show signs of its age, we're committed to maintaining a high standard of cleanliness and comfort for our guests. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back for another comfortable stay in the future.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Gillan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No AC in room not functional! Send us to their other property first room add a stink of smoke and the window was wide open. Provide us with a second room was ok but my wife slip and fell in the shower due the bathtub add no anti-slipping device at the bottom of the tube.
2024년 4월에 1박 숙박함
답변 제공: Staff at Front Desk 님, 2024년 4월 12일
We are so sorry your stay with us did not meet your expectations. We hope you will come again and give us an opportunity to better meet your needs.

10/10 - 훌륭해요

Cara

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Nice lobby. Good rooms. Loved the shower!
2024년 4월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 9일
Dear Cara,Thank you for your stay. We're thrilled to hear that you enjoyed your stay with us! It's wonderful to know that you appreciated our great location, nice lobby, and good rooms. We're especially delighted that you loved the shower - your comfort is important to us, and we're glad we could provide you with a positive experience. We look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Sophia

2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 29일
Dear Sophia,Thank you for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay. Your satisfaction is our priority, and we appreciate you choosing to stay with us. We hope to have the pleasure of welcoming you back for another exceptional stay in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

ANDRE

2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 29일
Dear ANDRE,Thank you for your perfect rating! We're delighted to hear that you had a great experience during your stay. Your satisfaction is our priority, and we appreciate you choosing to stay with us. We hope to have the pleasure of welcoming you back for another exceptional stay in the future.Sincerely,Hotel Manager

4/10 - 별로예요

Lynn

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I would not stay here again. The staff was fine, very nice, but the area was super sketchy and felt unsafe, and the hotel itself is very old and run down. Our curtains were broken in places, found a sharp screw on the carpet, the bathroom was very old and run down, dirty around the base of the toilet. Loud people all night long, including screaming baby, slamming doors. Not a good experience.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear Guest,We're truly sorry to hear about your disappointing experience during your stay. Providing a safe and comfortable environment is our priority, and it's disheartening to learn that we fell short of your expectations. Your feedback regarding the condition of the hotel and the noise disturbances is concerning, and we will address these issues with our team to ensure improvements are made. We appreciate your comments and apologize for any inconvenience caused. Please know that your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Arkadiy

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear Arkadiy,We apologize for the unsatisfactory experience you had during your stay. Your feedback is important to us, and we take it seriously. We regret that we were unable to meet your expectations, and we apologize for any inconvenience or discomfort you may have experienced. We will address your concerns with our team to ensure improvements are made. Thank you for bringing these issues to our attention, and we hope to have the opportunity to make it right for you in the future.Sincerely,Hotel Manager

8/10 - 좋아요

Gerard

좋아요: 청결 상태, 직원 및 서비스
Nice receptionist.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 30일
Dear Guest,Thank you for your kind words about our receptionist. We're delighted to hear that you had a pleasant interaction with our team member. Providing friendly and attentive service is important to us, and we're glad to know that our staff made a positive impression on your stay. We appreciate your feedback and hope to welcome you back for another enjoyable experience in the future.Sincerely,Hotel Manager

8/10 - 좋아요

Bob

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Proximity to college
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 24일
Dear Bob,Thank you for your feedback! We're glad to hear that our hotel's proximity to the college was convenient for you. Your satisfaction is important to us, and we appreciate your honesty in providing feedback. If there's anything specific you think we could improve upon to earn that extra star in your next review, please don't hesitate to let us know. We value your support and hope to have the opportunity to welcome you back again in the future! Sincerely, Hotel Manager

4/10 - 별로예요

Lisa

좋아요: 편의 시설/서비스
별로예요: 청결 상태
The sheets were clean but smelt like a bad detergent. The curtains closed but left a big gap on the top of the side that caused the bright lights from outside to glare in. The sink was cleaned but not wiped down properly afterwards causing me to feel like the cleaning wasn’t thorough and leaving me uncomfortable.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 22일
Dear Marek,We apologize for the inconvenience you experienced regarding the cleanliness and comfort of your room. Your feedback regarding the scent of the detergent, the gap in the curtains, and the cleanliness of the sink will be shared with our housekeeping team to ensure improvements are made. Please know that we take your comments seriously and strive to provide a more enjoyable stay for our guests. Thank you for bringing these issues to our attention, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Guylaine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Le seul reproche concerne le chauffage. On dirait que l’unité de chauffage fonctionne sans contrôle de thermostat. Chambre 156. C’est tout ou rien !
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 22일
Dear Marek,Thank you for bringing the issue with the heating unit in Room 156 to our attention. We apologize for any discomfort this may have caused during your stay. Our maintenance team will investigate the problem promptly to ensure proper functioning and temperature control. Your feedback is invaluable, and we appreciate the opportunity to improve. We hope to welcome you back for a more comfortable experience in the future.Sincerely,Hotel Manager

8/10 - 좋아요

April

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The gym needs updating. The rooms were clean. The walls are pretty thin. Could hear everything in the rooms next to me.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear April,Thank you for your feedback. We're glad to hear that you found the rooms clean. We apologize for any inconvenience caused by the thin walls and noise from neighboring rooms. Your comments regarding the gym will be taken into consideration for future updates. We appreciate your input and hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Charles

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Charles, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 - 훌륭해요

Fahima

가족 여행
좋아요: 숙박 시설 상태 및 시설
i did not like the Pet in the hotel. Kids did not feel comfortable.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 5일
Dear Fahima,Thank you for your rating and feedback. We apologize for any discomfort caused by pets in the hotel. We understand that some guests may have allergies or concerns about animals, and we'll work to ensure that all guests feel comfortable during their stay. Your satisfaction is important to us, and we appreciate your understanding.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Anna 님, Buffalo

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It was so dirty and poorly kept. Wallpaper peeling in our room, weird brown spots bleeding through white paint on the wood, every drain was clogged, the HVAC did NOT work (it was either off or ran the heat constantly even when we set it to a low temperature)and I'm glad we checked the "complimentary coffee" Keurig because there was a thick layer of slime in the water compartment that surely would've gotten us sick of we used it. The breakfast was also limited and gross. The staff were very nice but I would absolutely never stay there again.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 26일
Dear Anna,We're truly sorry for the unsatisfactory conditions you encountered during your stay. Your feedback regarding the cleanliness, maintenance issues, and breakfast quality is deeply concerning and will be addressed immediately with our team. We apologize for the inconvenience caused and appreciate you bringing these matters to our attention. We'll work diligently to ensure a better experience for our guests in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Patti

2024년 2월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 21일
Dear Patti,Thank you so much for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another fantastic stay in the future.Sincerely,Hotel Manager

6/10 - 괜찮아요

Paul

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 20일
Dear Paul,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely, Hotel Manager

10/10 - 훌륭해요

Russ

좋아요: 청결 상태
2024년 2월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 18일
Dear Russ, Thank you for the 5-star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. Sincerely, Hotel Manager

8/10 - 좋아요

Kathryn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good hotel for in town overnight stay. Free breakfast was excellent. Bed was a little springy, I prefer firm. Room was very clean and staff was very friendly and helpful.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 24일
Dear Kathryn,We're glad to hear that you had a very good overnight stay with us and enjoyed the excellent free breakfast. We appreciate your feedback on the bed preference and will keep that in mind. It's great to know that the room was very clean, and the staff was friendly and helpful. Thank you for choosing our hotel, and we look forward to welcoming you back for another positive experience.Sincerely, Hotel Manager

6/10 - 괜찮아요

Jodie

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 24일
Dear Jodie,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Mahtabul

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Waited in the 30 mins then no keys available for another 30 mins. Changed the room 3 times Then they give me a room after 2 hours with out keys Horrible.
2024년 1월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 23일
Dear Guest,We sincerely apologize for the frustrating experience you encountered during your check-in. Your feedback is concerning, and we deeply regret any inconvenience caused. This falls below our service standards, and we are actively investigating the issue to prevent similar occurrences in the future. We appreciate your patience and hope you may consider giving us another opportunity to provide the service you deserve.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Mahtabul

별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 23일
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Luc

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 11일
Dear Luc,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

8/10 - 좋아요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great staff, needs some retraining
The good: The heat in our room wasn’t working, but the staff immediately moved us to a different room which was great. The staff overall was very friendly and helpful. The bad: Our keycard stopped working and the front desk clerk gave us a new one without asking for any identification. This is a safety issue, IMO. Also, the breakfast was not great. The bagels were stale, the muffins were still very cold, almost frozen. But the breakfast area was very clean and pleasant.
2024년 1월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 22일
Dear Guest,Thank you for providing your feedback about your recent stay. We're pleased to hear that our staff promptly addressed the issue with the heat in your room and that you found them friendly and helpful. However, we apologize for the inconvenience with the keycard and the breakfast not meeting your expectations. Your safety concerns and feedback about the breakfast quality are taken seriously, and we will address these issues to improve our services. We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive experience.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Jennifer

2024년 1월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 23일
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 - 좋아요

Jimmy

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 22일
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

8/10 - 좋아요

Robert 님, Harrison

2024년 1월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 18일
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Ok can be better
The staff was nice and accommodating. The rooms were clean but there was a terrible musty /drain smell in the room . Breakfast was also nice
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 15일
Dear Guest,Thank you for your feedback and the rating. We appreciate your positive comments about our staff and cleanliness. We apologize for the musty or draining smell in your room, and we'll address this issue promptly. Your input is valuable, and we're committed to improving. We hope to have another chance to provide you with a better experience.Sincerely, Hotel Manager

10/10 - 훌륭해요

andrew

2024년 1월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 9일
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Danielle

2023년 12월에 1박 숙박함
답변 제공: Hotel manager 님, 2024년 1월 22일
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 - 좋아요

Craig

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 23일
Dear Craig,Thank you for taking your valuable time to leave a rating on your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your feedback. We look forward to seeing you again soon.Sincerely, Hotel Manager

8/10 - 좋아요

Kelsey

2023년 12월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 12월 20일
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

6/10 - 괜찮아요

George

좋아요: 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 19일
Dear George,Thanks for your visit to our hotel, and I'm disappointed to see a 6-star rating. Please tell us more about your stay and if we missed anything in terms of hospitality. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely, Hotel Manager

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The room is poorly maintained, especially bathroom.
2023년 12월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 12월 18일
Dear Guest,We sincerely apologize for the condition of your room, especially the bathroom. This is not reflective of our standards, and we appreciate you bringing it to our attention. Please be assured that we are taking immediate steps to address and rectify the maintenance issues to ensure a more comfortable stay for our guests.If you have any specific concerns or if there's anything else you would like to share, please feel free to reach out to our management team directly. We value your feedback, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager