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웨슬리 호텔 여행 후기

3 out of 5
웨슬리 호텔
80 Westley Road, Acocks Green, Birmingham, England

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 226개 이용 후기 중 85개" "
평점 8 - 좋아요. 226개 이용 후기 중 90개" "
평점 6 - 괜찮아요. 226개 이용 후기 중 34개" "
평점 4 - 별로예요. 226개 이용 후기 중 10개" "
평점 2 - 너무 별로예요. 226개 이용 후기 중 7개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

이용 후기

8/10 - 좋아요

J

2020년 9월에 1박 숙박함

10/10 - 훌륭해요

IAN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 1박 숙박함

10/10 - 훌륭해요

M

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 1박 숙박함

8/10 - 좋아요

Ine

좋아요: 청결 상태, 직원 및 서비스
2020년 3월에 4박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Nice place, nice staff, very noisy
Arrived late evening on Wednesday all good, got back to hotel late on Thursday very noisy... talked to receptionist and advised it was quiz night but should finish soon - what room was I in ...... oh that’s the one above bar I was advised. It did finish but was followed up by loud music.. Friday more loud music and what appeared to be a loud “sing” along. Saturday night functions on also really loud music. At no point From booking to arrival at hotel were we advised about possible noise. On top of this there were the fire safety regulations that were being ignored ( did bring this to duty managers attention) not sure he got the seriousness of it. On the whole staff were friendly
2020년 3월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2020년 2월에 1박 숙박함

8/10 - 좋아요

Shahzad

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함

8/10 - 좋아요

Rosalind

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: SSW 님, 2020년 2월 21일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Simon Wilson Operations Manager Best Western Westley Hotel

8/10 - 좋아요

Phillip

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ideal location for Route 44 music venue
Clean hotel with a large free car park. The hotel was clean and the room comfortable. Some confusion over the food menu which differed to what was on the website and what food was actually available. In the end it was resolved with the day menu being available till 10pm and not 5pm as shown on the menu. Overall a very good hotel and would recommend it. Ideal for Route 44 music venue just a few minutes walk.
2020년 1월에 1박 숙박함
답변 제공: SSW 님, 2020년 2월 21일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Simon Wilson Operations Manager Best Western Westley Hotel

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyable Stay-Helpful Staff
Generally well pleased with my stay. The staff were all attentive & courteous. As there were not many guests staying I got an upgraded room which was great.The breakfast was good. Only downside was that the bar food was Indian which I don't eat. However I was able to get an alternative & also the bar was busy with many diners so i'm in the minority!
2020년 1월에 1박 숙박함
답변 제공: SSW 님, 2020년 2월 21일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Simon Wilson Operations Manager Best Western Westley Hotel

10/10 - 훌륭해요

실제 이용하신 고객

2020년 1월에 1박 숙박함
답변 제공: SSW 님, 2020년 2월 21일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to thank you for your great score . Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Simon Wilson Operations Manager Best Western Westley Hotel

4/10 - 별로예요

Dilip

출장 여행
별로예요: 객실의 편안함
Guest house not a hotel
Room was in a what looks like a guest house in a house next door😩😩 Breakfast was worst I have had at best western hotel group!!!!
2019년 12월에 1박 숙박함
답변 제공: Ssw 님, 2020년 1월 2일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Simon Wilson Operations Manager Best Western Westley Hotel

10/10 - 훌륭해요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Attention to detail .. friendliness .. good value ..
2019년 11월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
A decent stay in the end
Stayed here last year, returned this year. The receptionist Nancy is very friendly and helpful. Parking is sufficient. The room was good but the side lamp had a slight lose connection. Bed is comfortable and quiet room. Went for tea in the bar, unfortunately we waited over an hour for food, no explanation. After asking a second time how much longer the starter would be turns out the order was forgotten, an apology off the staff and finally 25mins later the starter arrived. After speaking to the manager he apologised profusely and explained they were only informed of a kitchen refit the day before. He offered a refund for food and drinks for both nights of our stay and given VIP treatment the following night. The food was very good and the problem was resolved although am still awaiting the refund as it had to be done off the booking. The hotel also have a good rate with a local taxi company. Overall, the stay was good.
2019년 11월에 2박 숙박함
답변 제공: SSw 님, 2020년 1월 2일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Simon Wilson Operations Manager Best Western Westley Hotel

8/10 - 좋아요

Ian

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 11월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst Best Western
Hated this hotel. Entry is thru Smokey pub and felt quite uncomfortable walking family thru a dump of a pub. We booked for 2 adults and 1 child and there was only 1 double bed. No other rooms and despite showing the booking for 3 she argued with us. Reception requested a deposit in case we damaged the room (which was pretty well worn and grubby - so this was an insult and made us wonder about who normally stayed at this location. ) Reception person was rude and called me “darling” which was just unprofessional. Our room was in a separate old building with no lift. Carpark very dark and unlighted.Hotel not well sign posted and apparently entry is in back but not well lighted and carpark so jammed couldn’t get near that entry if we tried.
2019년 10월에 1박 숙박함
답변 제공: SSW 님, 2019년 12월 10일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I would like to find out more information regarding your stay please don't hesitate to contact me directly at 01217064312. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Simon Wilson Operations Manager Best Western Westley Hotel

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 11월에 4박 숙박함
답변 제공: SSW 님, 2020년 1월 2일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Simon Wilson Operations Manager Best Western Westley Hotel

8/10 - 좋아요

Nigel

단체 여행
좋아요: 청결 상태, 직원 및 서비스
2019년 11월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very well run, spotlessly clean, super-friendly mature local staff. Very good breakfast too. My only issue is that they automatically take away towels, soap etc and replace with new every night - which environmentally is a huge waste of energy and contributes to landfill etc. Most chains now offer a 'hang it up to use it again' policy - I hope this place will do that too ASAP. But overall - very impressed.
2019년 11월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is showing signs of age and the breakfast service was a little to be desired.
2019년 10월에 1박 숙박함

8/10 - 좋아요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A night in an hotel
We were surprised to be sleeping in a different building, especially when the weather could have been better. Also my wife is not good with stairs and we ended up being on the top floor 40 steps from the pavement.
2019년 10월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2019년 10월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태
The breakfast was terrible.The person making breakfast did not know how to poach an egg.Cold uncooked .Took ages .Bad experience The bar tables were sticky and the awful music way too loud and inappropriate. Not bar music.The room was clean.The hotel looked tired .
2019년 10월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hotel was easy to find with a large car park. The appearance is pretty good with nothing worrying However, the car park has many signs saying pay parking now, so we did, then at reception we found out is wasn't necessary. The floor in our room 16, had an unbelievably squeaky floor, thankfully no rooms below us.
2019년 10월에 1박 숙박함

10/10 - 훌륭해요

L G

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay.
Friendly staff, both in reception and the hotel bar. Room was spacious, clean and well equipped. Always good to have tea/coffee and biscuits available. The only downside was the location as we were staying prior to a flight from Birmingham. it took 25 mins by taxi at a cost of £16, not bad but it would so helpful if the hotel operated an airport shuttle service, even at a charge. All in all we would stay here again.
2019년 10월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
The hotel building is old. my staying room is near from stairs, so it is noizy. Electric plug location is not good, there is no around the bed. If you can accept histroric building, it is no problem.
2019년 10월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice room .gud sevice.very clean and gud environments.
2019년 9월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

2019년 9월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff were friendly and helpful and gave me directions to chip shop and supermarket.
2019년 9월에 1박 숙박함

10/10 - 훌륭해요

Noel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent value for money!
This hotel is about 6 miles from Birmingham Airport. We only stayed one night as we were travelling north the next day. I can't recommend it enough as it is one of the best value budget hotels I have ever stayed in! Secure car park, friendly staff, very comfortable bed, and one of the tastiest breakfasts I have ever had served to me at the table. It is excellent!....and it has a bar!!!
2019년 9월에 1박 숙박함

10/10 - 훌륭해요

Darren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel and stay.
Lovely place, good food and great staff. Slightly dated decor but that is part of its charm. Would think air con would be a must in a warm summer.
2019년 9월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Room was brilliant, lighting could do be brighter (eyesight problems), also could do with hand rails by the outside steps to help get in/out of the hotel Staff very friendly and hopeful - first time staying there, will definitely go again!!
2019년 9월에 2박 숙박함

10/10 - 훌륭해요

Jonathan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 2박 숙박함

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 8월에 3박 숙박함

8/10 - 좋아요

Kamel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfortable and clean.
Smart clean rooms with clean streamlined rooms which could have been a bit bigger, Beds were small and no lift was available. It rained the whole time and this room was a building opposite but was easy to get to and staff were lovely. Would use again but I would book a bigger room.
2019년 8월에 2박 숙박함

8/10 - 좋아요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 1박 숙박함
답변 제공: Kieran 님, 2019년 8월 11일
Hello Stephen, Thank you for taking the time and leaving us a review. We hope to see you again soon, Kind regards.

8/10 - 좋아요

Andrew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Reasonable hotel that I keep coming back to
I like this hotel. The staff are friendly, especially the lady (Kathy?) in the mornings for breakfast. The hotel is a little dated but meets my expectations. It actually reminds me of vising my grandparents place a kid! Very handy for when i visit clients in the Sparkbrook/Sparkhill area rather than staying in the centre and fighting traffic in the morning. I've probably spent 20 or more nights here in the last 12 months and keep coming back.
2019년 7월에 2박 숙박함
답변 제공: Kieran 님, 2019년 8월 11일
Hello Andrew, Thank you for taking the time and leaving such a fantastic review. We are really pleased you like our hotel and it meets the needs for yourself as our guest. We are overjoyed also to hear that Kathy has made a lasting impression making your stay's so memorable. Customer service is everything to us, and it’s made my day to hear you had such a pleasant stay. We hope to welcome you back again for many more stays. Kind regards

4/10 - 별로예요

실제 이용하신 고객

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Some staff were helpful but sadly some were the exact opposite.
2019년 7월에 1박 숙박함
답변 제공: Kieran 님, 2019년 7월 20일
Thank you very much for taking your time to write a review of your experience with us. I would like to apologize for any inconvenience caused during your stay an would like to find out some further information so we may tackle any issues that arose. If you could please contact our reservations team to discuss it would be greatly appreciated. Hope to hear back, Kind regards.

8/10 - 좋아요

Lauri

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 7월에 1박 숙박함
답변 제공: Kieran 님, 2019년 7월 20일
Thank you for taking your time to leave a review of your experience with us at The Westley Hotel, Hope to see you again soon in the near future. Kind Regards.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Good value for money, handy for Birmingham airport. Very friendly and helpful service.
2019년 6월에 1박 숙박함
답변 제공: Kieran 님, 2019년 7월 20일
Thank you very much for taking your time to write a review of your experience with us. I have shared your feedback with our whole team in the hotel, hope to see you again soon. Many Thanks,

6/10 - 괜찮아요

Stephen 님, London

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 1박 숙박함
답변 제공: Kieran 님, 2019년 7월 20일
Thank you for taking your time to leave a review of your experience with us at The Westley Hotel, Hope to see you again soon in the near future. Kind Regards.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location for overnight stop and city centre event
2019년 6월에 1박 숙박함
답변 제공: GM 님, 2019년 7월 1일
Thank you for your review. We hope to see you soon again, Kind regards

10/10 - 훌륭해요

mrs s a

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My daughter and I stayed at the hotel for the BBC Good Food Show.From the moment we arrived we were given a very warm welcome,all the staff could not do enough for us the room was clean the beds very comfortable.As we checked out we asked to speak to the manager to say how amazing he had been(Liam I think his name was)and ALL the other staff had been.Highly recommended:):)
2019년 6월에 2박 숙박함
답변 제공: GM 님, 2019년 7월 1일
Thank you for your lovely review! We so glad you had a pleasant stay at our hotel. Your feedback is greatly appreciated. We hope to see you again soon, Kind regards.

6/10 - 괜찮아요

Oldman 님, 日本

좋아요: 청결 상태, 직원 및 서비스
宿泊室は2階だったが、エレベーターがなく、重いトランクを運ぶのには、ちょっと苦労をした。部屋は清潔だった。車で行ったが、ホテルの場所がわかりにくかった。（看板が見にくかった。）
2018년 8월에 1박 숙박함

8/10 - 좋아요

Carl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 1박 숙박함
답변 제공: Kieran 님, 2019년 7월 20일
Thank you for taking your time to leave a review of your experience with us at The Westley Hotel, Hope to see you again soon in the near future. Kind Regards.