2/10 - 너무 별로예요
Shellyann
가족 여행
2024년 9월 15일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible place and staff The place need to lock down and repair. Lift not working .we were going upto the 2 floor. My mom had a fall while taking her suitcase up the stairs and hurt her toes and hand. The receptionist came out of the office and had a good laugh and went back into the office. There were also 2 visitors waiting to check-in. They too had a good laugh while my mom sit crying.. we managed to go upstairs . The room was so disgusting . When we came back downstairs and ask to fill in a accident book we were told that they had none. The receptionist went and call the manager . And they reture about 10 minutes later. She were very rude and said they didn't have a accident book to fill in and that it was my mother faults why she fall on the stairs. We had to be telling her that it was against the Law not to have a accident book . No first - Aid was given. She was going to call an Ambulance which was really waist of time . For a toe injuries they wouldn't come.. we didn't stay there anyway. Terrible place to stay.
Shellyann
2024년 9월에 1박 숙박함