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에지베스턴 팰리스 호텔 여행 후기

3 out of 5
에지베스턴 팰리스 호텔
198-200 Hagley Road, Birmingham, England

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 651개 이용 후기 중 103개" "
평점 8 - 좋아요. 651개 이용 후기 중 248개" "
평점 6 - 괜찮아요. 651개 이용 후기 중 171개" "
평점 4 - 별로예요. 651개 이용 후기 중 69개" "
평점 2 - 너무 별로예요. 651개 이용 후기 중 60개" "

7.6/10

청결 상태

7.2/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

이용 후기

8/10 - 좋아요

Jerome

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 11월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great staff
Great hotel and staff
2020년 9월에 1박 숙박함

8/10 - 좋아요

Christian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I always stay here when in Birmingham
I had yet another great stay at The Edgbaston Palace Hotel. I have used this hotel for years when needing a hotel in Birmingham. Good value for the money.
2020년 9월에 2박 숙박함

10/10 - 훌륭해요

Christian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 9월에 1박 숙박함

8/10 - 좋아요

Monz 님, London

단체 여행
좋아요: 직원 및 서비스
Only there from 5pm & left next morning 11am. Did not get to see amenities at all. The triple room was ok for what we paid. Staff were very helpful, grounds neat, room was cosy. Buses into town centre close.
2020년 8월에 1박 숙박함

8/10 - 좋아요

Hannah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel, clean and comfortable.
The check in process was smooth, the girl on reception was helpful and professional. We had booked two rooms and they had kept us together in adjacent rooms which was great. Only disappointing factor was you weren’t allowed any food or drinks in the room which wasn’t purchased from the hotel. Makes things tricky with two children and trying to keep costs down. Especially in recent times when it’s hard to find a restaurant to dine out at.
2020년 8월에 1박 숙박함

10/10 - 훌륭해요

Rucksana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was beautiful mashallah
2020년 8월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Came to get back in the room around 10 and no one to been seen hate to set the fire alarms off on the hotel to access the hotel and get to our room Rang the place countless times and rung the bell. Setting off fire alarms was last and only option
2020년 7월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
Edgbaston palace hotel stay
The bed wasn't very comfortable and the shower was a mere trickle
2020년 3월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

2020년 3월에 2박 숙박함

8/10 - 좋아요

gary

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
the hotel served its purpose for 1 night, looks a bit tired but then this is probably reflected in the price. Good breakfast, parking was the key factor in choosing the hotel and proximity to city centre and other amenities
2020년 2월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2020년 3월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2020년 3월에 1박 숙박함

8/10 - 좋아요

Sean

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 4박 숙박함

2/10 - 너무 별로예요

david

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awful
Dont stay here.rude staff rock hard beds and a broken shower .
2020년 2월에 1박 숙박함

6/10 - 괜찮아요

Naren

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함

6/10 - 괜찮아요

Sanjay

출장 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Do not expect a night cap
Bar closed at 10.15 pm, tv was switched off to hint for us to leave. Not very customer centric. Room was overall clean, tidy and warm
2020년 2월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
The property is not bad the staff need training how to communicate with their guests
2020년 2월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2020년 2월에 1박 숙박함

10/10 - 훌륭해요

Adrian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
This hotel was unfortunately a lot more run down than I was expecting. I did however appreciate the free tea, coffee and biscuits provided in the room.
2020년 2월에 1박 숙박함

10/10 - 훌륭해요

Alan 님, Christchurch

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy to find. Ample parking available. My room was a bit of a querky place to find.
2020년 2월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
On arrival the receptionist was a little moody and not at all welcoming of the guests. I had to ask twice if breakfast was included but she was more interested in laying down all the rules of which there are many. Including them stuck to the walls over the property and in our room...check out 20 mins late is £20...nice attitude! After lovely evening out n B'ham we cam back. Our room as in a seperate part of the building to the main hotel and we had to ress a buzzer to gain entrance. There was a man on the telecom who I couldn'tunderstand whos tone was quite angry. He had a bit of an attitude. Ojk so the room...well although it was basic and old fashioned looking it had tea facilities and a shower, towels etc. But on closer nspection the carpet was badly stained and there was some horrible stains in the shower which put me and my partner off using it. Then there was the fusty smell...it was bad! The bed itself was really uncomfortable and the street noise from outside was really bad. The hall light was constantly on and lit our room up. There was also people coming and going all night and being very load. Breakfast in the morning was pretty basic. There was cereal and juice and tea coffee which was fine. I rdered scrambled eggs on brown toast. The toast was cheap thin stuff and the eggs looked like they were cooked n the microwave..
2020년 2월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2020년 1월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Lovely shower and drinks, hairdryer, cupboard space all good
2020년 1월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 1월에 1박 숙박함

10/10 - 훌륭해요

Frank

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Little Palace
The room and service was very good, the lovely lady at reception was a joy and helpful throughout our stay, the bar manager also covered maintenance in the evening and again was a pleasure and really helpful throughout. The staff are the real asset of this little gem of a hotel, would definitely stay there again, the food was lovely and glad we dined in hotel and not eaten out.
2020년 1월에 1박 숙박함

6/10 - 괜찮아요

Mr 님, LUTON

가족 여행
별로예요: 숙박 시설 상태 및 시설
Only stayed for the night and the twin room that I was given was like someones front living room on the ground floor overlooking the main road. Curtains didnt close fully and no bath tub. Asked to be moved to another roon away from the main road and was allocated a room away from the main building in the newer build section. Pleasant enough cosy room but the beds were hard. The highlight of the stay was the cooked to order full english breakfast.
2019년 12월에 1박 숙박함

2/10 - 너무 별로예요

IZZATULLAH

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
More than a bit disappointed
I was very disappointed by choosing this hotel. Baby was not going to sleep as the room was cold, and there was light coming through the window the whole night, because the curtains are very small. Mattress wasn’t comfortable at all. I was once again shocked when I got in the shower, the shower was boiling hot and the cold water bit wasn’t working, so I had to take a shower with boiling hot seater.
2019년 12월에 1박 숙박함

2/10 - 너무 별로예요

Rameez

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Palace my arse
One of the worst hotels I’ve ever stayed in. The girl with the hijab on reception had no customer service skills whatsoever and was rude and unhelpful. After returning to the hotel in the evening I discovered the rear gates for the car park were locked, so had my car have been in there I would not have been able to get out and this was never mentioned to me during check in. Stay away from this place, outdated and terrible.
2019년 12월에 1박 숙박함

2/10 - 너무 별로예요

S

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay for a bet
This is not a hotel , more a half way house refuge type place. Receptionist reads a long list of things you cannot do while being imprisoned. The cell was bearable and very small. So glad i got parole the next morning and was released. Would make a great xmas reality show on how not to do hotels
2019년 12월에 1박 숙박함

6/10 - 괜찮아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함

8/10 - 좋아요

Farzana

좋아요: 객실의 편안함
2019년 12월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Check in was hard work, had lto take full fee twice ine for authorisation. Had to have photo ID. The room was very cold. The radiator was on Max and could feel it was warm. I was sitting in my coat and scarf. They sent someone and he said that it was on max. Reception said rhey would change my room but they would all be the same so i declined and asked for a second quilt which they provided
2019년 12월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 직원 및 서비스
Rooms are really small! Doesn’t look like pictures
2019년 12월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I do not expect to be spoken to rudely by people working at the Hotel. I am a guest who is bringing income to a Hotel and deserve to be treated with respect. I will not use this Hotel again, there are plenty of other Hotels in the area.
2019년 12월에 2박 숙박함

2/10 - 너무 별로예요

julie

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don't do it
This was my 3rd sat here this year and my last. From the surly attitude of the receptionist, too noone helping us take cases up 2 flights of stairs , down another of steps and through 3heavy fire doors. Keys didn't work and we were talked to like children when going to get them sorted. The rooms had no chairs windows painted shut. We were also right above function room that had an incredibly loud fluctuating volumn DJ until nearly 12pm ... So loud my bed, door and TV were vibrating.
2019년 11월에 2박 숙박함

10/10 - 훌륭해요

Lisa H.

좋아요: 청결 상태
Short stay
Great stay, good location & great food, evening meal was above what we expected and breakfast was great also.
2019년 11월에 1박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 1박 숙박함

2/10 - 너무 별로예요

Debjani

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible AVOID!
We were not allowed to stay at the hotel as our daughter who accompanied us was 6 years old and they did not have a spare bed for us. We stated that we could accommodate in the existing room but they refused to let us check in. We had to pay for another hotel room. Very rude staff with no recourse to make a complaint.
2019년 11월에 1박 숙박함
답변 제공: Vyara 님, 2019년 11월 25일
Good afternoon, When you booked the room your reservation didn`t say anything about a child the age of 6. We can accommodate 2 adutls and a child age of 3 and under in a twin room ( which is what you had booked ). Our twin rooms or double rooms are not big enough to fit another bed. That night the hotel was almost fully booked, we simply didn`t have anything larger to offer or we would have just move you to a triple room and you could have paid the difference. We would be breaking many laws if we were to let you stay all there in a twin room with only 2 single beds. Once you reserved the room you received a conformation email. In that email you could have seen that it says only 2 adults and no mention of a child. Also you have agreed to all the terms and conditions online. You have also chosen to book Non-refundable rate which means you cannot be refunded. Our staff is always polite and always tries to help our guests in any way they can, so they offered all the options they could. If there was a mention about the child or you contacted the hotel prior to arrival we could have done someting for you. Kind Regards, Reservations

4/10 - 별로예요

Matthew

2019년 11월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Found staff excellent barman was friendly and very helpful even though he was very busy put a good shift in to keep everyone happy 😃
2019년 11월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
I cannot fault the staff they were helpful and polite and the room towels and bedding were clean .The room was freezing when I walked in but a guy from the bar came up within minuets of me ringing reception and the problem was sorted. The room did have quite a strong smell of smoke which was off putting and on a busy road. The food was reasonable i have had better but i have also had much worse. The place generally looked a bit tired and in need of a refurb maybe but I think other rooms were better?
2019년 11월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient for a get together with work colleagues. The room was adequate and the bathroom was well equipped
2019년 11월에 1박 숙박함

2/10 - 너무 별로예요

rickey 님, 福岡

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
受付の女性も対応が悪かった。チェックイン時に内容の紙を印刷して、サインをするように言われた。エクスペディアで朝食付きで申し込みしたのに、チェックイン時に朝食は付いてないと言われた。申し込み後の確認にも朝食込みになっている。エクスペディアに確認したらやはり付いていると言われたので、ホテルに連絡するように言った。エクスペディア担当はホテルに連絡をしてくれたが、ホテル側は朝食は付いていないの一点張りだと返答してきた。その後、担当は仕方がないのでホテルで朝食を取ってその領収証をエクスペディアに送ってくれたら、後でその分を返金しますと言う事だった。もう朝食を取る気分になりませんでした。 このホテルの対応は最悪でした。
2019년 10월에 1박 숙박함

6/10 - 괜찮아요

Howard

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Double check what room you are actually paying for
Very disappointed to find having booked a standard room was told that in fact it was for a small room. The room and bed was small will certainly be checking in future as to what I am actually purchasing
2019년 11월에 1박 숙박함

4/10 - 별로예요

Lynda

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 1박 숙박함

2/10 - 너무 별로예요

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출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
try to avoid if possible
Only stay there when most of the hotels were full in Birmingham. very expensive for what it is. They have many 'rules' in this Hotel, watch out!
2019년 10월에 1박 숙박함

6/10 - 괜찮아요

ian

2019년 10월에 1박 숙박함