Thankyou

Hi RahulPlease forgive me if there was any confusion. Unfortunately we dont offer air-conditioning in our rooms. This is something that we are looking into but do have to go through planning due to the Grade 2 listingThank you againWarmest regards

Thank you

Thank you Abbie

Thank you for such a lovely review. I will ensure that your comments are shared with everyone within the team

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Thank you

Thank you for taking the time to leave a review, all be it in such a manner. I am sorry to read of your disappointment & do only wished you had contacted me directly to discuss your concerns. As a family run business & a team, we take great pride in being able to act accordingly when or should an issue such as this arise. With this said, thankfully this isn't very often as you can see from many of our fantastic reviews, however we do appreciate that guests expectations do vary & as such all we ask is for the opportunity to put it right at the time. With this said, it seem from your review, that there is underlying issues or alternative motive to your review & as such please feel free to reach out to meThank you again

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Hi AmitThank you for your review. I am sorry you felt that this visit didnt live up to expectations but do hope you afford us the opportunity to look after you again soon.Warmest regardsNeil

Hi LesleyThank you for your email & for taking the time to discuss your concerns with me. It was a pleasure to help resolve the issues & i look forward to seeing you again soonWarmest regardsNeil

Hi PamelaThank you for your review. It was lovely to look after you & we hope to see you again soonWarmest regardsNeil

Hi Paul apologies you found the roads difficult but we hope to see you again soon

Thanks for your review we appreciate your business and feedback

Thanks for your review we appreciate your business and feedback

Thanks for your review we appreciate your business and feedback

Thanks for your review we appreciate your business and feedback

Thanks for your review we appreciate your business and feedback

HI DavidThank you for your review & please accept my apologies for any shortcomings in our service. I can see that a message was sent to yourself via expedia on 24th to advise that we wouldn't be able to offer a check-in earlier than 16.30pm due to an event taking place.Thank you again & i do hope you afford us the opportunity of looking after you again in the futureWarmest regardsNeil

Hi RonaldThankyou for your review & im sorry you felt we fell short of expectations on this visit. Should you afford us the opportunity of looking after you again in the future, please don't hesitate to let us know & we will ensure a room is allocated to your likingthank you again & i hope to see you soonWarmest regardsNeil

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Hi MorvenPlease do reach out to me with further information regarding your stayWarmest regardsNeil

Thank you so much for such a lovely review. It was lovely to welcome yourself & your daughter to the hotel & we look forward to welcoming you both back again soonWarmest regardsNeil

Thank you

HI Ms SThank you for your review. Unfortunately, we do only have a number of rooms within the Grade 2 listed property & had we know that this is where you had wished to stay, we could of certainly look at allocating one of them for you. With regards to the food, then again i can only apologies if you felt it was limited. Given the 30 dishes on offer on the lounge menu & the additional dishes on the a la Carte menu, i am sure as to what more we could offer, however would appreciate your recommendations on this.Thank you again & i look forward to hearing from youWarmest regardsNeil

Thank you

HI JeffreyThank you for your review. I am sorry you felt "misinformed" however this wasnt the case. Upon arrival we take a "pre-auth" of 50 which opens up the credit facilities for you. Sadly due to theft & for security of our customers this is something we had to introduce some years ago & something that many larger corporate hotels operate. As this isn't a charge the funds remain in your account until a "completion" or "cancelation" takes place upon check out. These funds are then used against any charges you may have. With regards to noise, then i will certainly look into this. Given the location of your room, this would mean the noise came from our conference suite, however this wasnt in operation during your stay & operates n a time clock when in operation. Please do accept my apologies if this caused any disturbance. Thank you again & i do hope to see you soonWarmest regardsNeil

Hi GeorgeThank you for your comments. We will certainly look at this moving forward

Thank you