이그제큐티브 스위트 | 책상, 방음 설비, 다리미/다리미판, 무료 WiFi

더 마운트 컨트리 매너 호텔 & 골프 여행 후기

4 out of 5
더 마운트 컨트리 매너 호텔 & 골프
Mount Road, Tettenhall Wood, Wolverhampton, England

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 693개 이용 후기 중 338개" "
평점 8 - 좋아요. 693개 이용 후기 중 236개" "
평점 6 - 괜찮아요. 693개 이용 후기 중 79개" "
평점 4 - 별로예요. 693개 이용 후기 중 31개" "
평점 2 - 너무 별로예요. 693개 이용 후기 중 9개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Adele

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely accommodation. Very clean and well looked after
2024년 4월에 1박 숙박함
답변 제공: Neil 님, 2024년 5월 2일
Thank you

10/10 - 훌륭해요

Abbie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Neil 님, 2024년 4월 17일
Thank you Abbie

10/10 - 훌륭해요

Roy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Star was especially great! Place is very nice and clean!
2024년 4월에 1박 숙박함
답변 제공: neil 님, 2024년 4월 6일
Thank you for such a lovely review. I will ensure that your comments are shared with everyone within the team

10/10 - 훌륭해요

piotr

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and quiet and very clean, pleasant staff.
2024년 3월에 1박 숙박함
답변 제공: Neil 님, 2024년 4월 6일
Thank you

10/10 - 훌륭해요

Dionne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great location and staff always make us feel welcome and go the extra mile.
2024년 3월에 2박 숙박함
답변 제공: Neil 님, 2024년 4월 6일
Thank you

2/10 - 너무 별로예요

Ruth and James

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Avoid! This is not in anyway worth the money they charge. Reception area was nice but room corridors make it feel like a nursing home not a hotel. Room tiny, mould in bathroom, thread born bed runner, wonky radiator which didn't work. Rooms really noisy. Deafening noise when other guests run their taps/flush their toilet. Food, edible but pretty poor, you'd be better going to a local take away. The reception experience I had at check in was mind boggling and when I checked out I wasn't asked how my stay was so didn't get to communicate any of this to the hotel. You'd be better in a Travel Lodge!
답변 제공: Neil 님, 2024년 4월 6일
Thank you for taking the time to leave a review, all be it in such a manner. I am sorry to read of your disappointment & do only wished you had contacted me directly to discuss your concerns. As a family run business & a team, we take great pride in being able to act accordingly when or should an issue such as this arise. With this said, thankfully this isn't very often as you can see from many of our fantastic reviews, however we do appreciate that guests expectations do vary & as such all we ask is for the opportunity to put it right at the time. With this said, it seem from your review, that there is underlying issues or alternative motive to your review & as such please feel free to reach out to meThank you again

10/10 - 훌륭해요

Amanda

2024년 3월에 2박 숙박함
답변 제공: Neil 님, 2024년 4월 26일
Thank you

10/10 - 훌륭해요

Jane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely hotel and staff very friendly and helpful
2024년 3월에 1박 숙박함
답변 제공: Neil 님, 2024년 4월 6일
Thank you

10/10 - 훌륭해요

Dave

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Best hotel in Wolverhampton
2024년 2월에 1박 숙박함
답변 제공: Neil 님, 2024년 4월 6일
Thank you

10/10 - 훌륭해요

lesley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
lovely property staff super friendly and helpful
2024년 3월에 2박 숙박함
답변 제공: Neil 님, 2024년 4월 6일
Thank you

10/10 - 훌륭해요

stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff absolutely brilliant everything about the place superb coild not rate place high enough
2024년 2월에 1박 숙박함
답변 제공: Neil 님, 2024년 4월 6일
Thank you

4/10 - 별로예요

Lesley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
VERY SMALL ROOM for DELUXE and costing twice as much for half the size of Premier Inn £165 is ridiculous for a box
2024년 2월에 1박 숙박함
답변 제공: neil 님, 2024년 2월 22일
Hi LesleyThank you for your email & for taking the time to discuss your concerns with me. It was a pleasure to help resolve the issues & i look forward to seeing you again soonWarmest regardsNeil

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super
Super place to stop .the food was amazing and the staff excellent. Definitely recommend and stay again .
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Pamela Linda

2024년 2월에 1박 숙박함
답변 제공: neil 님, 2024년 2월 22일
Hi PamelaThank you for your review. It was lovely to look after you & we hope to see you again soonWarmest regardsNeil

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice overnight stay
Nice hotel, very comfortable bed and renovated bathroom. not much in the surrounding area to see. Bar/dining area is busy with hotel guests with lively atmosphere.
2024년 1월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good thanks
Nice stay again. Each time we go, usually once a year, there has been further upgrading.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Miss

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great little hotel tucked away a very nice hotel staff were amazing friendly and very helpful.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Katherine

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

lesley

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

simon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
See above
Good bedroom on this visit. Warm and cosy despite very cold weather Huge breakfast! Reasonable price Will come again Thanks
2023년 11월에 1박 숙박함

8/10 - 좋아요

Caroline

2023년 11월에 1박 숙박함

8/10 - 좋아요

Paul

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful character property in great grounds, with plenty of parking, narrow roads, with challenging speed bumps, to actually get to the property.
2023년 11월에 1박 숙박함
답변 제공: reception 님, 2023년 11월 29일
Hi Paul apologies you found the roads difficult but we hope to see you again soon

6/10 - 괜찮아요

Natalie

2023년 11월에 1박 숙박함
답변 제공: reception 님, 2023년 11월 29일
Thanks for your review we appreciate your business and feedback

10/10 - 훌륭해요

Hylton

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 29일
Thanks for your review we appreciate your business and feedback

8/10 - 좋아요

Resitha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Reception 님, 2023년 11월 29일
Thanks for your review we appreciate your business and feedback

10/10 - 훌륭해요

Patricia

2023년 11월에 2박 숙박함
답변 제공: Lucy 님, 2023년 11월 29일
Thanks for your review we appreciate your business and feedback

10/10 - 훌륭해요

Craig

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly helpful staff as always, always look forward to staying with the Mount.
2023년 10월에 1박 숙박함
답변 제공: Reception 님, 2023년 11월 29일
Thanks for your review we appreciate your business and feedback

4/10 - 별로예요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean, staff were courteous. The Hotel was conveniently situated for my stay. I didn't like the email I received on the morning of my trip advising that I couldn,t check in before 4.30pm or that I wouldn't be allowed to use any hotel facilities before 4.30pm. I arrived at 2.30pm intending to park my car at the hotel and check in later but the car park was roped off. My room (89) was cold.
2023년 10월에 1박 숙박함
답변 제공: neil 님, 2023년 10월 31일
HI DavidThank you for your review & please accept my apologies for any shortcomings in our service. I can see that a message was sent to yourself via expedia on 24th to advise that we wouldn't be able to offer a check-in earlier than 16.30pm due to an event taking place.Thank you again & i do hope you afford us the opportunity of looking after you again in the futureWarmest regardsNeil

6/10 - 괜찮아요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice, Clean and good staff but expensive.
Not worth the money. We were put in the 70s annex. Would of preferred the old original building. And we did not get our VIP discount for the drinks purchased at the bar.
2023년 10월에 1박 숙박함
답변 제공: neil 님, 2023년 10월 31일
Hi RonaldThankyou for your review & im sorry you felt we fell short of expectations on this visit. Should you afford us the opportunity of looking after you again in the future, please don't hesitate to let us know & we will ensure a room is allocated to your likingthank you again & i hope to see you soonWarmest regardsNeil

10/10 - 훌륭해요

Janet

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful gardens. Lovely room. Good food and a tasty breakfast
2023년 10월에 1박 숙박함
답변 제공: neil 님, 2023년 10월 31일
thank you

10/10 - 훌륭해요

Jenny

2023년 10월에 1박 숙박함
답변 제공: neil 님, 2023년 10월 31일
Thank you

8/10 - 좋아요

simon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: neil 님, 2023년 10월 15일
Thank you

10/10 - 훌륭해요

Jeremy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff great especially grace Room good but very noisy as wedding underneath at night til 1am
2023년 9월에 1박 숙박함
답변 제공: neil 님, 2023년 10월 15일
Thank you

4/10 - 별로예요

Morven

2023년 9월에 1박 숙박함
답변 제공: neil 님, 2023년 10월 15일
Hi MorvenPlease do reach out to me with further information regarding your stayWarmest regardsNeil

10/10 - 훌륭해요

Stephen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wow! Best staff in the country
I have to say that I wasn’t sure what to expect but I think my daughter and I actually found the most helpful, polite and attentive staff in any hotel we have stayed in. Such a wonderful team. A big thank you to Neil and the team in reception and Damian and the bar team for keeping us entertaining late in the evening. The rooms was also amazing. Gutted we only had one night. This time……
2023년 9월에 1박 숙박함
답변 제공: neil 님, 2023년 10월 15일
Thank you so much for such a lovely review. It was lovely to welcome yourself & your daughter to the hotel & we look forward to welcoming you both back again soonWarmest regardsNeil

10/10 - 훌륭해요

Bernard

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The food was excellent. We arrived on our first night after an eventful day. Damian, the bar manager, could not have been better. In fact all if the staff were excellent.
2023년 9월에 3박 숙박함
답변 제공: neil 님, 2023년 10월 15일
Thank you

6/10 - 괜찮아요

Ms S

좋아요: 청결 상태
Over-priced - did not live up to expectation
Overpriced accommodation - think you’re going to be in the main house and then get stuck in a 70s extension at the back. Rooms are dated and menu is limited. Waiter, Jennife was excellent and very attentive but the food seemed to take a while to arrive. No air con in main dining area on a very hot day. Beautiful gardens and decent parking but experience certainly did not live up to the cost.
2023년 9월에 1박 숙박함
답변 제공: neil 님, 2023년 10월 15일
HI Ms SThank you for your review. Unfortunately, we do only have a number of rooms within the Grade 2 listed property & had we know that this is where you had wished to stay, we could of certainly look at allocating one of them for you. With regards to the food, then again i can only apologies if you felt it was limited. Given the 30 dishes on offer on the lounge menu & the additional dishes on the a la Carte menu, i am sure as to what more we could offer, however would appreciate your recommendations on this.Thank you again & i look forward to hearing from youWarmest regardsNeil

8/10 - 좋아요

Sandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly, helpful staff. Quick check in. Clean and beautifully decorated. Room well furnished but bit on small side. Good bathroom and toiletries
2023년 9월에 1박 숙박함
답변 제공: neil 님, 2023년 10월 15일
Thank you

4/10 - 별로예요

Jeffrey

별로예요: 객실의 편안함
Did not like the fact we had to leave a £50 deposit when checking in, was led to believe this was to held against any room charges but when checking out was told the amount would not be offset and would be refunded within 30 days by the bank. We had room 37, the lower sash window glass had been obscured so to see out at ground level you had to open the window. However, when the window was open you had the noise of what I believe was an air conditioning fan cycling on and off.
2023년 8월에 1박 숙박함
답변 제공: neil 님, 2023년 10월 15일
HI JeffreyThank you for your review. I am sorry you felt "misinformed" however this wasnt the case. Upon arrival we take a "pre-auth" of 50 which opens up the credit facilities for you. Sadly due to theft & for security of our customers this is something we had to introduce some years ago & something that many larger corporate hotels operate. As this isn't a charge the funds remain in your account until a "completion" or "cancelation" takes place upon check out. These funds are then used against any charges you may have. With regards to noise, then i will certainly look into this. Given the location of your room, this would mean the noise came from our conference suite, however this wasnt in operation during your stay & operates n a time clock when in operation. Please do accept my apologies if this caused any disturbance. Thank you again & i do hope to see you soonWarmest regardsNeil

8/10 - 좋아요

George

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very clean, lovely setting. Breakfast let it down
Very clean hotel, lovely setting, extremely helpful and polite staff. The only thing that let is down was the vegan breakfast offering, which was huge disappointment, particularly for the price. Which is a shame as the other breakfasts looked delicious.
2023년 9월에 1박 숙박함
답변 제공: Neil 님, 2023년 10월 15일
Hi GeorgeThank you for your comments. We will certainly look at this moving forward

10/10 - 훌륭해요

Kristina

2023년 8월에 1박 숙박함
답변 제공: neil 님, 2023년 10월 15일
Thank you

10/10 - 훌륭해요

Chris

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely staff, good food, my wife's guide dog made very welcome.
2023년 8월에 1박 숙박함

8/10 - 좋아요

Nirmala

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hair on towel and pillow. 😩
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Peter

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent stay, rooms perfect, staff very friendly at reception, breakfast was superb great to see omelettes on the menu, my wife have haven't had them for years and they were cooked perfectly
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Charlotte

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Absolutely lovely building. Really interesting architecture and located in a pretty area. Overall a positive experience and highly recommended. The one note I would make is that the bedroom doors could do with slow, closing brackets to stop the heavy doors slamming. The thuds late at night and early in the morning make quite a bang! Otherwise, a really quiet and peaceful hotel.
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Sarah

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I didn’t enjoy our stay this property. I paid £195 for a family room in the annex which was dated and small (with a very small bathroom) for three people. It was certainly not worth this. I asked at reception and was shown another family room as an option exactly the same as the one we were in. My Expedia booking included a free breakfast but this wasn’t on the booking. The receptionist said she would speak to the duty manager about this but when I asked later on she said she hadn’t been able to get hold of them. I asked about this again upon check out but there was no record of me having asked, I chose not to pay extra for it. Whilst central parts of the hotel are nice the annex is not of a 4 star standard and not worth the amount guests are paying to stay there . Disappointing as this was meant to be a treat for myself and children whilst attending a friend’s birthday.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Stuart 님, Gravesend

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No benefits offered
2023년 6월에 1박 숙박함

8/10 - 좋아요

Ian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
a good old country house lovely staff
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Amy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함