So frustrating that I can’t talk to a manager. Are window air conditioner quit working around midnight. We were on the 4th floor. Room was so hot we could not sleep. Complained the next morning and given the option a room with a rollaway bed. Definitely not. Gave us 2 rooms. I go to my new room, not cleaned. Another trip down from the 4th floor. Got another room. The girl at the front desk said I we would be compensated for our first night. Well, morning of check out, we sat for 1/2 hour waiting to talk to someone that would be there at 8am. Didn’t happen. We left at 8:30. Next day. You know all those phone numbers that they have at their check-in to call??? First number, rang, rang,rang then nothing. Second number, VM is full. Third number, a person answered but hung up on me when I was asking for a manager. 4th number, rang, rang,rang. Nothing. Finally, googled more numbers. After the 3rd person I got, was very friendly and he actually worked there. Told me the manager would not be there until Tuesday. Took my number and said that manager would call me. Never heard from anyone. It’s not about money, it’s the principle of running an historic establishment.
