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페어필드 인 & 스위트 비스마르크 사우스 여행 후기

2.5 out of 5
페어필드 인 & 스위트 비스마르크 사우스
135 Ivy Avenue, Bismarck, ND

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 403개 이용 후기 중 156개" "
평점 8 - 좋아요. 403개 이용 후기 중 146개" "
평점 6 - 괜찮아요. 403개 이용 후기 중 55개" "
평점 4 - 별로예요. 403개 이용 후기 중 31개" "
평점 2 - 너무 별로예요. 403개 이용 후기 중 15개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

Moonhwan 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
비즈마크 출장 여행
항상 이곳 출장을 오면 묵는 호텔이어서 편안한 마음으로 쉴 수 있어 좋고 바로 옆에 Mall 이 위치에 있어 쇼핑하기도 좋고 최적의 장소라고 생각됩니다.

4/10 - 별로예요

Michelle

2024년 1월에 1박 숙박함
답변 제공: Charnell Perez 님, 2024년 3월 27일
Thank you for choosing to stay with us, and thank you for your feedback. as it helps us better serve

6/10 - 괜찮아요

Karol 님, Tolna

출장 여행, 가족 여행
좋아요: 청결 상태
Rooms could be updated.
2024년 2월에 1박 숙박함
답변 제공: Charnell Perez 님, 2024년 3월 19일
We hope your stay was enjoyable! We appreciate your feedback and apologize for any inconveniences!

4/10 - 별로예요

Adam

2024년 2월에 1박 숙박함
답변 제공: Charnell Perez 님, 2024년 3월 27일
Thank you for staying with us!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
별로예요: 객실의 편안함
The staff member at check in barely spoke to us. She did not smile and was not welcoming. The room was ok but the heater was unplugged when we arrived and it was -25 degrees outside. When we got the heater working it was LOUD and made noise all night. The sink in the bathroom didn't drain well. At least the water was warm for showers. This room needed some attention. We had to leave very early in the morning and it was nice that there was coffee and some breakfast foods out already.
2024년 1월에 1박 숙박함
답변 제공: Charnell Perez 님, 2024년 3월 19일
Thank you for your feedback, on behalf of Fairfield Inn and Suites South Bismarck, we would like to apologize for the inconvenience caused to you. Your review helps us work on becoming better as a team and hotel. We hope you enjoy the rest of your day!

4/10 - 별로예요

Brittany

가족 여행
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Charnell Perez 님, 2024년 3월 19일
Thank you for your feedback

10/10 - 훌륭해요

Engermann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente
답변 제공: Charnell Perez 님, 2024년 3월 19일
Thank You for staying with Bismarck Fairfield Inn and Suites South! We are glad you enjoyed your stay and hope you chose to stay with us again!

10/10 - 훌륭해요

Yuniesky

2023년 11월에 1박 숙박함
답변 제공: Danielle Koppinger 님, 2023년 11월 20일
We are so happy to hear you enjoyed your stay, and we thank you for your feedback! It's reviews like yours that help our staff keep going the extra mile to make sure everyone has a great experience at our property! Safe travels to you, and we hope you will come see us again soon.Danielle KoppingerGeneral Manager

10/10 - 훌륭해요

Regina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The receptionist was very professional and nice, the bed was comfortable, the room and a small coffee pot ,microwave and small refrigerator in it. I couldn't say anything about breakfast due too having to leave early to catch a flight out. But i would stay again if im in town. Thank you
2023년 11월에 1박 숙박함
답변 제공: Danielle Koppinger 님, 2023년 11월 7일
We are so happy to hear you enjoyed your stay, and we thank you for your feedback! It's reviews like yours that help our staff keep going the extra mile to make sure everyone has a great experience at our property! Safe travels to you, and we hope you will come see us again soon.Danielle KoppingerGeneral Manager

6/10 - 괜찮아요

Dean

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 5일
thankyou for your response it means a lot to us.

10/10 - 훌륭해요

Amy M

2023년 8월에 1박 숙박함
답변 제공: Danielle Koppinger 님, 2023년 10월 20일
We are so happy to hear you enjoyed your stay, and we thank you for your feedback! It's reviews like yours that help our staff keep going the extra mile to make sure everyone has a great experience at our property! Safe travels to you, and we hope you will come see us again soon.Danielle KoppingerGeneral Manager

8/10 - 좋아요

Andrew

2023년 10월에 1박 숙박함
답변 제공: Danielle Koppinger 님, 2023년 10월 16일
Thank you for taking the time to complete our survey - We love hearing from our guests. I am thrilled you enjoyed your recent stay with us! We pride ourselves on providing excellent quality and service to each and every guest. If there is anything we can do to make your next stay even better, we would love to know! Please feel free to contact me at 701-223-9293. We look forward to seeing you next time your travels bring you to Bismarck.Danielle KoppingerGeneral Manager

8/10 - 좋아요

Bruce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Danielle Koppinger 님, 2023년 10월 12일
We are so happy to hear you enjoyed your stay, and we thank you for your feedback! It's reviews like yours that help our staff keep going the extra mile to make sure everyone has a great experience at our property! Safe travels to you, and we hope you will come see us again soon.Danielle KoppingerGeneral Manager

10/10 - 훌륭해요

LIEZEL

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were friendly and amazing. They made us feel welcome and at home. Well managed!
2023년 9월에 2박 숙박함
답변 제공: Danielle Koppinger 님, 2023년 10월 12일
We are so happy to hear you enjoyed your stay, and we thank you for your feedback! It's reviews like yours that help our staff keep going the extra mile to make sure everyone has a great experience at our property! Safe travels to you, and we hope you will come see us again soon.Danielle KoppingerGeneral Manager

8/10 - 좋아요

Laura

2023년 9월에 1박 숙박함
답변 제공: Tori Cline Assistant General Manager 님, 2023년 10월 23일
We are so grateful that you took the time to give us a review and we thank you for staying with us.

2/10 - 너무 별로예요

Yvette

별로예요: 청결 상태, 숙박 시설 상태 및 시설
NOT Pleasant
When we checked in they put us in a room that was already occupied. Then they gave us a different room. The bathroom stunk like they used an old washcloth to clean it. The TV was too small, it was hard to see due to my limited vision. AND the next morning while I was getting dressed there was a big bug crawling by the nightstand between the beds. I killed it and put it on a napkin for the housekeeper to see. I will NEVER stay at this hotel again
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 24일
we apologize for the experience you had with us. We take your response very seriously have spoken to and retrained our staff on this matter preventing any other issues like this in the future. We are under new management and plan to work very hard on making our guest feel comfortable during their stay and in a clean environment.

6/10 - 괜찮아요

STVE

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Overpriced for the conditions of the property
2023년 8월에 1박 숙박함
답변 제공: Front desk 님, 2023년 8월 30일
We apologize for this being your experience we are working hard to improve as we have new hires in training to please our guests.

6/10 - 괜찮아요

Yun

가족 여행
outdated facility, below average breakfast
2023년 8월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 8월 30일
We apologize for the experience you had with us during your stay. We are making changes to improve each guests stay.

6/10 - 괜찮아요

Doug

출장 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 8월에 1박 숙박함
답변 제공: Front desk 님, 2023년 8월 30일
Thank you we truly appreciate your rating.

8/10 - 좋아요

Luis

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly stuff
2023년 8월에 1박 숙박함
답변 제공: Front desk agent 님, 2023년 8월 30일
Thankyou for your review we appreciate you taking the time to give us a review. have a great day.

6/10 - 괜찮아요

Wendy

가족 여행
별로예요: 직원 및 서비스
Used to be better.
My credit card was charged to park in the lot. Only $3.00 but have never had to pay for parking before. The breakfast was terrible. The eggs and sausage were rubbery, and there were little gluten free options aside from this. The room appeared clean, but smelled like animal urine when the air conditioning kicked on. The beds were comfortable.
2023년 8월에 1박 숙박함
답변 제공: management 님, 2023년 8월 6일
I apologize for your room smelling of pet urine when you turned on the air conditioning. We will be working to assure this does not happen again in the future by having the room cleaned by a professional. Thank you for letting us know of this issue so that we can assure that this doesnt happen again.

10/10 - 훌륭해요

Melanie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Arrived late and my room was ready. Check in was super fast and the front desk staff was very friendly. Nice big comfortable rooms!
2023년 7월에 1박 숙박함
답변 제공: Charnell 님, 2023년 8월 5일
Thank you for the feedback! We appreciate you choosing and staying with Fairfield Inn and Suites South Bismarck. We look forward to having you again. Have a great rest of your day!

10/10 - 훌륭해요

Edward

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All good!
2023년 7월에 1박 숙박함
답변 제공: Charnell 님, 2023년 8월 5일
Thank you for staying with Fairfield Inn and Suites South Bismarck! Having a good rest of your day!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
A little disappointed ☹️
When we arrived and received our keys, they didn't work. I could also hear voices in the assigned room. Oops! New room please! Coffee was lukewarm, breakfast was the same most days. Cleaning service forgot to clean our room even after we asked for it to be done.
2023년 7월에 3박 숙박함
답변 제공: Charnell 님, 2023년 8월 5일
We as a team apologize for this inconvenience. Your feedback helps us to do better as a hotel and team, and we thank you for that. Thank you for also choosing to stay with Fairfield Inn and Suites South Bismarck. Have a good rest of your day.

8/10 - 좋아요

Lawrence

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The breakfast needs more variety. Eggs and bacon everyday?
2023년 7월에 3박 숙박함
답변 제공: Tori Front Desk Agent 님, 2023년 7월 19일
We do apologize for our lack of variety during your stay as we do have other options. We will bring this to the attention of our staff and apricate your feedback as it lets us know how we can improve our guest's experience.

10/10 - 훌륭해요

Brenda

2023년 7월에 1박 숙박함
답변 제공: Charnell 님, 2023년 8월 5일
Thank you for choosing to stay at Fairfield Inn and Suites South Bismarck, we appreciated having you!

10/10 - 훌륭해요

Donna

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place to stay.
2023년 7월에 1박 숙박함
답변 제공: Tori Front Desk Agent 님, 2023년 7월 19일
Thankyou for your feedback it means a lot to our team and encourages us to continue to provide a good experience to our guests.

8/10 - 좋아요

Casey

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was clean and staff helpful. The Suite we had was only one room, but it was spacious enough.
답변 제공: Tori Front Desk Agent 님, 2023년 7월 12일
Thank you for your feedback, we are also very happy you enjoyed your stay.

8/10 - 좋아요

John

2023년 6월에 1박 숙박함
답변 제공: Tori 님, 2023년 7월 12일
Thankyou for staying with and your feedback it really means a lot to our team.

10/10 - 훌륭해요

Kathryn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fast easy check I. At 12:30 am. Typical hotel breakfast.
2023년 6월에 1박 숙박함
답변 제공: Tori 님, 2023년 7월 12일
Feedback like this, really gives our team the confidence, to go above and beyond for our guests. we appreciate each and every one. Thank you so much.

8/10 - 좋아요

Noel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: Tori Front Desk Agent 님, 2023년 7월 12일
we appreciate your feedback and happy you enjoyed your stay with us.

8/10 - 좋아요

Susan

2023년 6월에 1박 숙박함
답변 제공: Tori 님, 2023년 6월 13일
Thank you for staying with us we are very happy to see you enjoyed your stay and hope you have a wonderful day.

6/10 - 괜찮아요

amanda

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Rooms were dated and small, we were not given enough towels etc., the beds were small and had metal pieces sticking out from under them that cut our ankles, expected more for what we paid, staff was friendly and helpful
2023년 5월에 2박 숙박함
답변 제공: Tori 님, 2023년 6월 13일
We are truly sorry for this happening to you. Since your review and bring this to our attention we have inspected and corrected all beds to ensure this doesn't happen again to anyone else Thank you for letting us know and we hope you're having a great day .

6/10 - 괜찮아요

Peggy

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Definitely a dated hotel. Breakfast was subpar. They were short on staff. Their washer was broke so had to take towels etc to a laundromat. When we arrived after 7:00 pm they said they would have to bring us towels later, which they did.
2023년 5월에 2박 숙박함
답변 제공: Tori 님, 2023년 6월 13일
We do apologize for the inconvenience during your stay, we are however, happy to announce that our washer is working now. We understand this affected your stay with us, our goal is always to make our guests have what they need and be as comfortable as you are at home. Thankyou for your review it truly helps and means a lot to us.

4/10 - 별로예요

Courtney

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Got to my room and discovered the phone was missing, the bathmats, and even the do not disturb sign were missing. Had to go down to the desk because no one answered the main line, room had tears in the ceiling and bathroom wall was peeling. I kept finding hairs. Left between 9 and 12 the next day and my room was not cleaned despite the housekeeper being on the floor when I left. Breakfast was eggs, biscuits, a waffle maker, and oatmeal/cereal. I didn't have high expectations for the area but I've stayed in cheaper hotels that were cleaner.
2023년 4월에 2박 숙박함
답변 제공: Tori 님, 2023년 6월 13일
We apologize deeply that this is what your experience was at our hotel, this must of been a nightmare for you. We can assure you we have addressed these issues and have done some retraining to prevent this from happening again, we thank you for the feedback this is a great way for to know what to train and work on with our employees. we hope you have a great day and better experience next time.

8/10 - 좋아요

Paul

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pretty descent
2023년 3월에 1박 숙박함
답변 제공: Tori Cline Assistant General Manager 님, 2023년 10월 23일
It really means a lot to us when our guests are able to take the time and give us a review or rating. Our staff gets much encouragement this way to do our best for our guest thank you so much for staying with us.

8/10 - 좋아요

Bryant

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Robert

2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Peggy 님, Dickinson

2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Jeff

2023년 2월에 1박 숙박함

2/10 - 너무 별로예요

Jessica

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bathroom was disgusting. Hair on the floor, soiled bath towels and the shower curtain was filthy. Just yuck. Dirty bed coverings. Breaking was good. We enjoyed the fresh fruit.
답변 제공: General Manager 님, 2023년 2월 13일
I am sorry that this happened to you during your recent stay with us. The level of cleanliness that you received is below our standards. I will be discussing this issue with the housekeeping manager to ensure that this sort of issue is stopped immediately. I hope that you will return in the future to see that this is not how we typically operate.

4/10 - 별로예요

Mark

별로예요: 청결 상태
2023년 2월에 1박 숙박함
답변 제공: General Manager 님, 2023년 2월 13일
I am sorry that we delivered a less than satisfactory stay for you during your recent stay. We are working to ensure that our guests do not have any issues in the future.

2/10 - 너무 별로예요

Aurora

2023년 2월에 1박 숙박함
답변 제공: General Manager 님, 2023년 2월 13일
I wanted to personally apologize for your experience at our hotel. I would like to ensure that you know we have addressed your concerns and can provide better service in the future

4/10 - 별로예요

Baoyi

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Not clean, got insects bites.

8/10 - 좋아요

VALENTIN

10/10 - 훌륭해요

Laura

2022년 11월에 1박 숙박함

8/10 - 좋아요

REBECCA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When checking in, the front desk attendee stated breakfast hours for next morning and said it was better than Chick-fil-A.......... next morning..... barely any fruit, eggs, yogurt. No milk for the cereal and there was lots of mold in the cheese bin. Ive never ate at Chick-fil-A......but if thats better, i may never.
2022년 10월에 1박 숙박함
답변 제공: Mandy 님, 2022년 10월 8일
On behalf of myself and my team we want to apologize to you for the experience that you had at our property recently. We promise to strive to pay more attention to these matters in the future and hope that you will return.Thank you for staying at the Fairfield Inn & Suites Bismarck South.

10/10 - 훌륭해요

Kenton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Mandy 님, 2022년 10월 8일
Thanks for the great review!

8/10 - 좋아요

Charity

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Mandy 님, 2022년 10월 8일
Thank you for the review!

10/10 - 훌륭해요

Marti

2022년 9월에 3박 숙박함
답변 제공: Mandy 님, 2022년 10월 8일
Thank you for the great review!