"Staff were great and the hotel was spotless, the room was perfect for the 4 of us. The only disappointment was the cost of breakfast, found it to be really expensive and not a great deal of choice for 18€ PP"
"Hotel mit viel Inovation!
Sehr freundliches und arbeitsliebendes Personal!
Gutes Restaurant mit unendlichen Öffnungszeiten.
Frühstück das keine Wünsche offen lässt.
Ideal gelegen nahe der Dreiländerbrücke!"
"We recently stayed here for 3 nights. Overall, the hotel itself is nice and comfortable, but the housekeeping service was a major disappointment.
Upon check-in, we explicitly requested daily room cleaning and fresh towels for our entire stay. However, during 2 out of the 3 nights, our room was completely ignored—no clean towels and no service at all.
When we raised the issue after the first day, the front desk claimed it wasn't noted in their system. To their credit, they apologized and compensated us with 4 complimentary drink vouchers, which we appreciated.
Unfortunately, the exact same thing happened after the second day. Once again, our room wasn't cleaned, and when we spoke to the staff, they used the exact same excuse—that it wasn't recorded in the system. This time, however, no compensation or real solution was offered.
It’s a shame because the hotel has great potential, but basic communication and housekeeping consistency definitely need improvement."
Maison Messmer - ein Mitglied der Hommage Luxury Hotels Collection
8/10 Good
"Overall we had a great stay and staff are very attentive and helpful. Breakfast is fantastic but it’s 39 euro pp which is steep (although perhaps given the properly it’s expected). Spa is fantastic and absolutely gorgeous. We had no issues with AC given we were there in the summer. Parking is 30 euro overnight and is located downstairs - it’s independent of the hotel so they have no control over how many spaces are available etc. for example when we arrived at 8pm after a long travel day the machine to get into the garage was broken and we had to wait around 45 minutes till someone came around to fix it. Hotel had no solutions and just shrugged their shoulders. The rooms are nice but outdated - no central light switch, bathrooms are showing a lot of wear and tear, no UBS outlets. My main issue was with housekeeping - who despite having a do not disturb light AND sign on the door barged in EVERY morning. They wouldn’t even wait for us to come to the door, they would just come in. Doesn’t matter what we’re doing, doesn’t matter if we’re dressed - they felt they had full freedom to just walk in. That is ridiculous!!!!! Please train them better - that’s unacceptable. Overall you know you’re paying for location and history, but a few small nuances detracted from this feeling like a “5 star property”"
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