야외 수영장, 수영장 파라솔, 일광욕 의자

엠버시 스위트 보카 레이턴 여행 후기

3.5 out of 5
엠버시 스위트 보카 레이턴
661 Nw 53rd St, Boca Raton, FL

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 455개" "
평점 8 - 좋아요. 1003개 이용 후기 중 220개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 124개" "
평점 4 - 별로예요. 1003개 이용 후기 중 112개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 92개" "

7.8/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Michelle 님, Miami gardens

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service
2024년 5월에 1박 숙박함
답변 제공: Devin Wallace / Assistant General Manager 님, 2024년 5월 26일
Thank you so much for feedback and wholeheartedly appreciate it. We hope to see you again in the near future.

10/10 - 훌륭해요

NORMA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed
2024년 5월에 1박 숙박함
답변 제공: Ryan 님, 2024년 5월 19일
Thank you so much for such a delightful feedback! We are happy to hear you enjoyed your time with us! We hope to see you soon staying with us!

10/10 - 훌륭해요

Stephen Lake

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were very comfortable. The service was top-notch. I can’t wait to stay there again.
2024년 5월에 2박 숙박함
답변 제공: Ryan 님, 2024년 5월 14일
Thank you so much for such a delightful feedback! We are happy to hear you enjoyed your time with us! We hope to see you soon staying with us!

6/10 - 괜찮아요

Liliya

좋아요: 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: Ryan 님, 2024년 5월 14일
Thank you so much for such a delightful feedback! We hope to see you soon staying with us!

10/10 - 훌륭해요

Michael

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Devin Wallace / Assistant General Manager 님, 2024년 5월 12일
Thank you so much for staying with us! We appreciate your feedback and look forward to seeing you again here at our beautiful property.

6/10 - 괜찮아요

Shannon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Dog were allowed in eating area. Dogs pee on carpet floor. I love animals and have dogs but I don’t like sleeping in bed with dogs. This nice hotel should have designated rooms for people who travel with dogs. Not everyone trains their dogs. Nothing g worse than seeing animal feces on a floor
2024년 4월에 2박 숙박함
답변 제공: Devin Wallace / Assistant General Manager 님, 2024년 5월 8일
Good morning, we certainly do have designated spots for our pets along with restrictions when it comes these matters. Service animals are the only ones allowed in such areas and we do our best to keep all areas situated with pets under control. We apologize if this wasn't done and with your feedback, we will do our best to ensure we cover more basis than we've done before.

2/10 - 너무 별로예요

Justin

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Devin Wallace / Assistant General Manager 님, 2024년 5월 7일
We apologize for the inconveniences that may have affect ed your stay. We are always open to hearing your concerns as we want our guest to have a great memorable experience. We hope to see you again soon in a better light.

8/10 - 좋아요

Erica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Devin Wallace / Assistant General Manager 님, 2024년 5월 7일
Thank you for feedback and we here at the Embassy Suites Boca appreciate it. Alot of good things more to come in the future. We hope to see you very soon.

8/10 - 좋아요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Ryan 님, 2024년 5월 5일
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

10/10 - 훌륭해요

Dieunex

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Every thing.
2024년 4월에 3박 숙박함
답변 제공: Devin Wallace / Assistant General Manager 님, 2024년 5월 1일
Thank you so much for staying with us! We appreciate your feedback and hope to see you soon.

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay with a family. Close to beaches & restaurants.
2024년 3월에 2박 숙박함
답변 제공: Ryan 님, 2024년 4월 28일
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

8/10 - 좋아요

Jonathan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Breakfast was good
2024년 4월에 1박 숙박함
답변 제공: Devin Wallace / Assistant General Manager 님, 2024년 4월 22일
Thank you so much for staying with us. We hope to see you again soon with our amazing breakfast.

10/10 - 훌륭해요

matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Dining option only available for breakfast and dinner, if staying on the property during lunch, you would need to order delivery.
2024년 4월에 3박 숙박함
답변 제공: Devin Wallace / Assistant General Manager 님, 2024년 4월 22일
Thank you for staying with us Matthew, we are looking forward to seeing you again. Our lunch will be open very soon in the near future after our full renovation.

10/10 - 훌륭해요

Fritz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just make sure youre check on you're car thought the night because my truck got broken in too in the steal the front grill and the back truck door
2024년 4월에 1박 숙박함
답변 제공: Ryan 님, 2024년 4월 20일
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

10/10 - 훌륭해요

Alex

2024년 4월에 1박 숙박함
답변 제공: Devin Wallace / Assistant General Manager 님, 2024년 5월 8일
Thank you so much for your amazing feedback! We are delighted to hear that you enjoyed your stay, Alex! We hope to see you again soon

6/10 - 괜찮아요

Steven

가족 여행
별로예요: 숙박 시설 상태 및 시설
Mold around the shower Pitted metal around every light fixture Carpet pulls everywhere
2024년 4월에 4박 숙박함
답변 제공: Ryan 님, 2024년 4월 17일
Thank you for taking the time to share your review. It truly disappoints us to hear your stay did not go as smoothly as we had intended. We only want the best for our valued guests and members, and clearly, we missed the mark this time. We've shared the key points you highlighted with our team to use as training tools and step up our service delivery. We will continue to focus our efforts, and we hope the next time you are in the area you will allow us a second chance to deliver the stay you deserve

10/10 - 훌륭해요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice area for walking. Easy access to the freeway.
2024년 2월에 2박 숙박함
답변 제공: Ryan 님, 2024년 4월 16일
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

10/10 - 훌륭해요

ASHIA

2024년 4월에 1박 숙박함
답변 제공: Ryan 님, 2024년 5월 5일
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

4/10 - 별로예요

Kent

단체 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was very good. The room had a handicap bathroom that got water everywhere. I asked for a blanket from the front desk that never came.
2024년 4월에 1박 숙박함
답변 제공: Ryan 님, 2024년 4월 15일
Thank you for taking the time to share your review. It truly disappoints us to hear your stay did not go as smoothly as we had intended. We only want the best for our valued guests and members, and clearly, we missed the mark this time. We've shared the key points you highlighted with our team to use as training tools and step up our service delivery. We will continue to focus our efforts, and we hope the next time you are in the area you will allow us a second chance to deliver the stay you deserve

10/10 - 훌륭해요

Arnaldo

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean , great food and staff
2024년 4월에 6박 숙박함
답변 제공: Louis 님, 2024년 4월 14일
Hello ArnoldoThank you for your feedback, it is much appreciated. I will share with the team.

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay!
2024년 4월에 1박 숙박함
답변 제공: Devin Wallace / Assistant General Manager 님, 2024년 4월 13일
Thank you so much Thomas for your amazing feedback :) We hope to see you again very soon here at Embassy Suites Boca!

6/10 - 괜찮아요

Shouguang

연인과의 여행
Spacious room, clean, but lack a smell of freshness (moldy moist smell). We liked early evening snacks and free drinks.
2024년 4월에 2박 숙박함
답변 제공: Ryan 님, 2024년 4월 13일
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

10/10 - 훌륭해요

Timothy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were close to the park trails!!
2024년 4월에 5박 숙박함
답변 제공: Ryan 님, 2024년 4월 11일
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

10/10 - 훌륭해요

Yasmin

2024년 4월에 1박 숙박함
답변 제공: Devin Wallace / Assistant General Manager 님, 2024년 4월 29일
Thank you for staying with us and providing the feedback to express to our team.

8/10 - 좋아요

Deondra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was nice and clean as always
2024년 4월에 1박 숙박함
답변 제공: Ryan 님, 2024년 4월 10일
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

10/10 - 훌륭해요

Chantaye

2024년 4월에 1박 숙박함
답변 제공: Devin Wallace / Assistant General Manager 님, 2024년 4월 29일
Thank you so much for staying with us and we appreciate your feedback as we want to ensure our guest have the best experience.

10/10 - 훌륭해요

Amy

2024년 4월에 1박 숙박함
답변 제공: Ryan 님, 2024년 4월 28일
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

8/10 - 좋아요

Claire

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The check in process was great, except when I made the reservations, the wegbsite said there was a shuttle from the train station to the Hotel. When I called from the train station, they said the shuttle was not running. Then one employee said you were possibly within walking distance! We took a Lyft and it definitely was not within walking distance. Other than that, the say was good. We enjoyed your Happy Hour event (the bartender Eva was wonderful and very competent) and your breakfast was outstanding. The beds were also very comfortable. I would recommend the Hotel to others.
2024년 3월에 1박 숙박함
답변 제공: Devin Wallace / Assistant General Manager 님, 2024년 4월 3일
Thank you so much Claire for the feedback as we appreciate anything to ensure our guest have a great experience at our hotel. I will look into the matters regarding the shuttle and inform the team, but I am super glad you've enjoyed your time here. We hope to see you again

10/10 - 훌륭해요

belquis

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Need some update
2024년 3월에 2박 숙박함
답변 제공: Ryan 님, 2024년 4월 1일
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

8/10 - 좋아요

Paula

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The jacuzzi very dirty
2024년 3월에 1박 숙박함
답변 제공: Ryan 님, 2024년 4월 1일
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

10/10 - 훌륭해요

jorge

연인과의 여행
좋아요: 편의 시설/서비스
Very goid
2024년 3월에 1박 숙박함
답변 제공: Ryan 님, 2024년 4월 1일
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

10/10 - 훌륭해요

Josephine

가족 여행
The place is lovely nice and polite employees ,delicious breakfast and the amount was reasonable
2024년 3월에 2박 숙박함
답변 제공: Louis 님, 2024년 4월 1일
Hello JosephineThank you for taking the time to provide your feedback. We work very hard to ensure you feel comfortable, we are happy to hear we succeeded.

8/10 - 좋아요

Nikhil 님, Hackettstown

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good value in the area.
2024년 3월에 4박 숙박함
답변 제공: Ryan 님, 2024년 3월 31일
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

8/10 - 좋아요

JAIME H

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
Property needs maintenance aid remodeling
2024년 3월에 1박 숙박함
답변 제공: Devin Wallace / Assistant General Manager 님, 2024년 3월 31일
Thank you for staying with us and we appreciate your feedback. We are beginning our renovation this summer and we are excited to see the changes to come. Hope to see you again in the near future

10/10 - 훌륭해요

fitzroy 님, douglasville

좋아요: 청결 상태, 직원 및 서비스
Need to remove the wet smell from the rooms!
2024년 3월에 1박 숙박함
답변 제공: Devin Wallace / Assistant General Manager 님, 2024년 3월 31일
Thank you for staying with us and we appreciate your feedback. We are beginning our renovation this summer and we are excited to see the changes to come. Hope to see you again in the near future

4/10 - 별로예요

K

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This property is old. The room had a really strong musty smell like mold, and mildew. I switched to another room and had the same issue. Needs to be updated. Carpet was dirty. Faucet in the bathroom was loose. I won’t be staying here again.
2024년 3월에 2박 숙박함
답변 제공: Devin Wallace / Assistant General Manager 님, 2024년 3월 28일
We appreciate your feedback as we utilize all we can to ensure we improve our guest experience. We apologize for any inconvenience this may have caused you during your stay. We will follow up on the matter

4/10 - 별로예요

vince gensch and

가족 여행
별로예요: 숙박 시설 상태 및 시설
Run down
2024년 3월에 7박 숙박함
답변 제공: Devin Wallace / Assistant General Manager 님, 2024년 3월 28일
Thank you for your feedback. We appreciate your feedback wholeheartedly. We are currently due to be fully renovated this summer and we are excited for the changes to come. It is our hope that you can experience this with us in the near future.

6/10 - 괜찮아요

Alex

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
No
2024년 3월에 3박 숙박함
답변 제공: Devin Wallace / Assistant General Manager 님, 2024년 3월 27일
It is our hope to have heard your feedback. The guest experience is super important to us and we hope that we are able to provide such service to you in the near future.

10/10 - 훌륭해요

Dina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Luis at the front desk was amazing. Kind, patient and just an overall consummate professional. I really appreciate when a hotel has nice people at the front desk. Please give him a raise because he literally made my day!
2024년 3월에 1박 숙박함
답변 제공: Devin Wallace / Assistant General Manager 님, 2024년 3월 26일
Thank you so much for the amazing feedback We loved the comments made about Luis, we will do our best to ensure we relay this good information to him. We hope to see you again very soon

10/10 - 훌륭해요

Floribel

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast is excellent.
2024년 3월에 2박 숙박함
답변 제공: Devin Wallace / Assistant General Manager 님, 2024년 3월 26일
Thank you for staying with us. We appreciate your feedback, and we definitely would love you host your next stay.

10/10 - 훌륭해요

Kathy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The front staff were terrific! Professional & very personable!
2024년 3월에 1박 숙박함
답변 제공: Devin Wallace / Assistant General Manager 님, 2024년 3월 26일
Thank you for staying with us. We appreciate your feedback, and we definitely would love you host your next stay.

6/10 - 괜찮아요

Khrynstene

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have always stayed at the Embassy Suites since a little girl. My stay was ok. Room was a bit warm, a/c was not working good. Slight mold in the shower/tub area. Glass has lipstick stains, possibly from previous stay. Overall, it was ok. Staff was amazing. Love the see through elevator.
2024년 3월에 2박 숙박함
답변 제공: Ryan 님, 2024년 3월 25일
I do apologize for the issues with the cleanliness in the room I will be sure to pass on this information to the housekeeping manager and hope you will give us another chance in the future to make your experience more memorable

10/10 - 훌륭해요

Tekyah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I wish I was able to get the young ladies name at the front desk, she was awesome! Very welcoming and inviting! Room was clean and stocked with towels and toiletries. Complementary drinks ⭐️⭐️⭐️, Breakfast ⭐️⭐️⭐️ though my stay was short, It was worth it!
2024년 3월에 1박 숙박함
답변 제공: Holly Kreisman 님, 2024년 3월 19일
Thank you for this excellent review. On behalf of our Staff, we look forward to having you back as our guest. Holly Kreisman –General Manager

4/10 - 별로예요

Sundy

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My family and I stayed at the embassy for 4 days and it was an unpleasant experience. We checked in at night and when we woke up we realize there were some red spots on the carpet, and also the sheets. The toilet and shower were very dirty. It is obvious that the housekeeping team didn't do a good job getting the room ready. The first morning, we left and came back at night expecting the housekeeping team to clean the room that didn't happen. Right away, we inform the front desk and someone came just to bring us clean towels 25 minutes later. Out of the four days we were there, housekeeping came only once without our request. I will definitely take my business elsewhere. I am sure there are cleaner hotels near by.
2024년 3월에 3박 숙박함
답변 제공: Holly Kreisman 님, 2024년 3월 19일
Thank you for taking the time to write this review and please accept my sincere apologies we were not able to provide you with a rewarding stay.It is comments like yours that will help us improve our guest experience and I want you to know I have shared this review with our staff members. Again, my sincere apologies and we hope give us the opportunity to be your host your family on your next return to the Boca Area so that we can show you this is not how we are. Holly Kreisman –General Manager

10/10 - 훌륭해요

Sohee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Holly Kreisman 님, 2024년 3월 19일
Thank you for this excellent review. On behalf of our Staff, we look forward to having you back as our guest. Holly Kreisman –General Manager

4/10 - 별로예요

Matt

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Breakfast and manager’s reception were great, but the room had very strong odor of antiseptic or cleaning product and faint odor of urine. Also had to ask multiple times for bedding for pullout couch and didn’t receive until late evening. Staff was otherwise very good.
2024년 3월에 1박 숙박함
답변 제공: Devin Wallace / Assistant General Manager 님, 2024년 3월 18일
Thank you so much for your feedback and wholeheartedly appreciate it. We will work hard to ensure we follow up on all your mentioned concerns and move forward to improve the guest experience. Thank you so much for staying with us.

10/10 - 훌륭해요

Angel

2024년 3월에 2박 숙박함
답변 제공: Devin Wallace / Assistant General Manager 님, 2024년 4월 7일
Thank you, Angel, for the amazing review. We are excited to see that you enjoyed your stay, and we hope to see you again soon in the near future.

10/10 - 훌륭해요

Mavis 님, Amarillo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice comfortable stay. Enjoyed the pool and jacuzzi.
2024년 3월에 1박 숙박함
답변 제공: Ryan 님, 2024년 3월 22일
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

6/10 - 괜찮아요

William H

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 8박 숙박함
답변 제공: Ryan 님, 2024년 3월 17일
Thank you for your feedback! It's very satisfying to know that you enjoyed our property.

4/10 - 별로예요

Jessica

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room I booked on Expedia showing a separate area for dining, was not the room I was given. Instead it had a tiny table 2 person table squished in the corner of the living room leaving no walking room with the sofa bed out. I checked in with 6 guests but my room only had two bath towels & no blankets for the sofa bed. Upon request it took almost 2 hours to have them brought to my room at 11pm after mutiple trips to the front desk. If you plan on doing laundry bring a lot of quarters. It is $2 per wash & the dryer took $4 to get my clothes dry. Front desk did not inform me when asking the location of the laundry room. I transported all my laundry to the 3rd floor to discover I needed to return to the front desk for change. They were not able to give me change at the time & once I was able to the total of 4 washers ( 2 located the 3rd and 2 on the 5th floor) for the huge facility was in use by an entire college baseball team cleaning uniforms. I once again wasted a trip to both floors lugging my laundry. I didnt find any of the staff exceptionally friendly or helpful, even when they accidentally delivered our linen to the wrong room. The restaurant was pricey for the quality of food. Our balcony had cleary not been cleaned anytime recently. It had debri, spider webs, ashes, spots from spills, and clothing strown on the roof from previous guests. The pool looked better in photos, but we did enjoy swimming and soaking in the hot tub.
2024년 3월에 1박 숙박함
답변 제공: Devin Wallace / Assistant General Manager 님, 2024년 3월 15일
Thank you, Jessica, for your feedback as we wholeheartedly appreciate it when hearing what our guest are experiencing. I would like to apologize for the inconveniences made during your stay as they were not intentional. We are currently making changes to start our full renovation. We definitely dropped the ball on some aspects and will begin working on these matters mentioned. We hope to see you again in the near future.