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소네스타 셀렉트 보카 레이턴 타운 센터 여행 후기

3 out of 5
소네스타 셀렉트 보카 레이턴 타운 센터
2000 NW Executive Center Circle, Boca Raton, FL

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 467개" "
평점 8 - 좋아요. 1002개 이용 후기 중 242개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 143개" "
평점 4 - 별로예요. 1002개 이용 후기 중 71개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 79개" "

8.4/10

청결 상태

8.2/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

kim 님, jacksonville

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love staying at this hotel when it's for pleasure and business
2024년 5월에 2박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 5월 21일
Thank you for staying with us

10/10 - 훌륭해요

Marilag 님, Paramus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 5월 20일
Thank you for staying with

10/10 - 훌륭해요

Tomasz

좋아요: 청결 상태
2024년 5월에 1박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 5월 16일
Thank you for staying with us

10/10 - 훌륭해요

Joscheb

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome stay for me and my wife. It was really nice and comfortable. A few cosmetic things that were a little off but it wasn’t anything that would make a person not enjoy where they are. Would definitely recommend.
2024년 5월에 1박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 5월 16일
thank you for staying with us.

4/10 - 별로예요

Bernerham

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
El AC ESTABA MAL Y EL AGUA DEL AIRE ESTABA EN LA ALFOMBRA
2024년 5월에 2박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 5월 14일
Sorry for issues

8/10 - 좋아요

Lee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 5월 14일
Sorry for issues

6/10 - 괜찮아요

Jeffrey D

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
No hot water for two days. Ugh
2024년 4월에 3박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 5월 13일
Sorry of the issues while you were here

10/10 - 훌륭해요

Alessandra

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Restaurant next.door was.amazing and affordable hotel well.very clean
2024년 4월에 1박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 5월 12일
Thank you for staying with us.

6/10 - 괜찮아요

Manpreet Singh

좋아요: 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 5월 12일
Thank you for staying with us

2/10 - 너무 별로예요

Javier

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
La señorita de recepción (de tez blanca y de lentes) del turno nocturno de ayer martes 7 de Mayo del 2024 aproximadamente a las 9 pm, ante mi reclamo de como no se había hecho un refresh de mi habitación la 335, procedió a decirme que yo no tenia la razón de solicitarlo pese a que mi pedido estaba registrado en la bitácora del hotel ese dia, ante esa situación decidí alejarme de la recepción, no sin antes dejar sentado de palabra mi reclamo, en ese instante la señorita procedió a gritarme desde la recepción y luego corrió hacia el pasillo donde yo estaba caminando hacia el ascensor para dirigirme a mi habitación y me grito que debo LARGARME EN ESE INSTANTE DE SU HOTEL y QUE IBA A LLAMAR A LA POLICÍA PARA QUE ME SAQUEN LA CALLE, como si yo fuera un delincuente, luego de eso ni mi esposa ni yo pudimos dormir ya que no sabíamos en que instante llegaria la policía a sacarnos de nuestra habitación. La verdad es que un momento muy TERRIBLE y por eso no recomiendo se hospeden en este hotel a menos que corrijan esos errores y para eso deberían empezar despidiendo a la recepcionista que me faltó al respeto, me agredió verbalmente y me amenazó. Cabe indicar que soy un socio PLATINUM de EXPEDIA y jamás antes había tenido una experiencia tan FEA.
2024년 5월에 1박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 5월 9일
First and foremost I would like to take this opportunity to sincerely apologize for the issues you encountered! It's our priority to exceed each guest's expectations with overall quality and service and we are very sorry that we fell short on your most recent stay. I personally would like to take this opportunity to apologize for your experience we are taking this opportunity to review your comments and look into additional service opportunities to better serve our guests. I can ensure you I will use it as the necessary re-training opportunity for my team to ensure they are used to improve our guest's experience.Again, I am very sorry again for any inconvenience this has caused you with your recent stay and hope you will give us another opportunity in the future. Once again thank you for your feedback, as it is guests such as yourself that help us improve each day. And it saddens me to hear we missed the mark with your visit. I will be sure to share your experience with our entire team so we may make the necessary adjustments to improve our service standards. Again thank you for you writing this review and sharing your experience with our hotel and we hope that you allow us another opportunity in the future to show you what hospitality we are capable of.

6/10 - 괜찮아요

Arianna

별로예요: 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 5월 9일
Thank you for staying with us

10/10 - 훌륭해요

Juliet 님, Kissimmee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like that it is close several restaurants and the highway.
2024년 4월에 2박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 5월 9일
Thank you for staying with us

6/10 - 괜찮아요

Rita

연인과의 여행, 반려동물 동반 여행
The location is great in terms of shopping and dining. It's right in the heart of Boca Raton. We're from the area and stayed because of construction in our home. However, it's close to the highway, the train AND the executive airport--so it's NOISY. Be prepared. Unfortunately, the only good thing about this hotel for us was that it's pet friendly. Other than that, it was disappointing. Little or no hot water, tiny fridge, annoying room keys/readers that had to constantly be remade, HARD bed, pool not working--the list goes on. I would not recommend this hotel if you're staying in the BR area.
2024년 4월에 8박 숙박함
답변 제공: Molly 님, 2024년 5월 7일
Good Afternoon, thank you so much for your feedback

10/10 - 훌륭해요

Tze yu

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to a event center I attended
2024년 4월에 2박 숙박함

8/10 - 좋아요

Avivit

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good value for the price and good location
2024년 5월에 1박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 5월 5일
Good Morning,We are so excited to see that you had such a wonderful stay with us recently. We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review. We hope and look forward to seeing you again very soon when you are in the Boca Raton area!

10/10 - 훌륭해요

Anirban

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stay was good. Lobby was filled with rose smell.
2024년 5월에 1박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 5월 5일
Good Morning, We are so excited to see that you had such a wonderful stay with us recently. We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review. We hope and look forward to seeing you again very soon when you are in the Boca Raton area!

10/10 - 훌륭해요

ANDERSON

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There is something always going on like his time one of the elevators was not working
2024년 5월에 2박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 5월 5일
Good Morning, We see that you had less than an enjoyable stay with us recently. We are extremely grateful and appreciate you taking a moment out of your busy day to leave this review. As its guests like yourself that allow us the opportunity to learn of service improvements that we may not be aware of. We are sorry to hear that the ekevators were not function correctly I will be sure to share these concerns with our engineering department so we may rectify the issue. Again thank you for you writing this review and sharing your experience with our hotel and we hope that you allow us another opportunity in the future to show you what hospitality we are capable of.

10/10 - 훌륭해요

Joshua

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything about this place make me want to come back and visit .. thank u for everything.. 🙏😊💖
2024년 4월에 3박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 5월 5일
Good Morning,We are so excited to see that you had such a wonderful stay with us recently. We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review. We hope and look forward to seeing you again very soon when you are in the Boca Raton area!

6/10 - 괜찮아요

HollyJane

2024년 4월에 3박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 5월 5일
Thank you for staying with us.

8/10 - 좋아요

Helen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed here multiple times and will stay again. Arrival night water was not hot but had hot water next morning.
2024년 4월에 1박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 5월 5일
Good Morning,We see that you had less than an enjoyable stay with us recently. We are extremely grateful and appreciate you taking a moment out of your busy day to leave this review. As its guests like yourself that allow us the opportunity to learn of service improvements that we may not be aware of. We are sorry to hear that the water was not hot in the morning. I will be sure to share these concerns with our engineering department so we may rectify the issue. Again thank you for you writing this review and sharing your experience with our hotel and we hope that you allow us another opportunity in the future to show you what hospitality we are capable of.

10/10 - 훌륭해요

Melissa

2024년 4월에 2박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 5월 21일
Thank you for staying with us

10/10 - 훌륭해요

Wilberto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Molly 님, 2024년 5월 2일
Thanks for your feedback

10/10 - 훌륭해요

edwin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Algo antigua, pero cumplió con lo requerido
2024년 2월에 4박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 5월 1일
thank you

10/10 - 훌륭해요

Michael 님, Delray Beach

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So convenient and comfortable
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Wilfredo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 5월 1일
Thank you

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean rooms, safe location
2024년 4월에 1박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 4월 29일
Thank you

8/10 - 좋아요

jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 4월 29일
thank you

4/10 - 별로예요

Rosanna

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
First day we arrived room was clean. The second and third day room was not cleaned nor was the bed made. There was a problem with the hot water with was brought up to the front desk and they informed us by the end of the day it would be fixed. It wasn't and staff were not worried if you took a warm shower. Im a little disappointed and don't think I could go back.
2024년 4월에 3박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 4월 28일
First and foremost I would like to take this opportunity to sincerely apologize for the issues you encountered! It's our priority to exceed each guest's expectations with overall quality and service and we are very sorry that we fell short on your most recent stay. I personally would like to take this opportunity to apologize for your experience we are taking this opportunity to review your comments and look into additional service opportunities to better serve our guests. I can ensure you I will use it as the necessary re-training opportunity for my team to ensure they are used to improve our guest's experience.Again, I am very sorry again for any inconvenience this has caused you with your recent stay and hope you will give us another opportunity in the future. Once again thank you for your feedback, as it is guests such as yourself that help us improve each day. And it saddens me to hear we missed the mark with your visit. I will be sure to share your experience with our entire team so we may make the necessary adjustments to improve our service standards. Again thank you for you writing this review and sharing your experience with our hotel and we hope that you allow us another opportunity in the future to show you what hospitality we are capable of.

8/10 - 좋아요

Marjorie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Unfortunately, the pool was closed for repairs as was the deck area. It would have been nice to still have access to the lounge chairs for sun bathing.
2024년 4월에 2박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 4월 28일
Sorry for the issues you encounter.

10/10 - 훌륭해요

Marielisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente
2024년 4월에 2박 숙박함
답변 제공: Molly 님, 2024년 5월 2일
Thanks for your feedback

10/10 - 훌륭해요

Chanda

2024년 4월에 1박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 5월 17일
Thank you for staying with us

10/10 - 훌륭해요

Godfrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 4월 28일
Thank you

8/10 - 좋아요

Renald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and smell good.
2024년 4월에 1박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 4월 26일
Thank you

4/10 - 별로예요

Ronallie

별로예요: 청결 상태, 숙박 시설 상태 및 시설
This property used to be a courtyard Marriot and I loved it there so I stayed there twice . On both occasions l had problems with the room. This time the toilet overflowed, the refrigerator didn’t work and despite changing it out 3 times it still didn’t work and so all my items had to be thrown out. I was very disappointed with the casual response from the one of the front desk manager Robert . He seemed to have grown fed up with my complaints but they were real issues! The owners should consider upgrading this property . Am still waiting on my final invoice since I check out out on Sunday.
2024년 4월에 3박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 5월 1일
Credit was issues after check out. Response to guest wasn't casual just wanted to resolve issues as quickly as possible.

10/10 - 훌륭해요

Ezai

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
i love it
2024년 4월에 1박 숙박함
답변 제공: Hector Martinez - Hotel Manager 님, 2024년 4월 25일
Thank you for your feedback.

10/10 - 훌륭해요

Jaray

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very quiet and nice. The staff were very friendly and respectful. I would definitely recommend and enjoyed the stay.
2024년 4월에 2박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 4월 23일
Thank you

2/10 - 너무 별로예요

Nadia

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
?
2024년 4월에 1박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 4월 23일
Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer a smooth and comfortable stay for our guests and it seems we fell short

4/10 - 별로예요

Anthony

별로예요: 숙박 시설 상태 및 시설
The pool was closed and the main elevator didn't work
2024년 4월에 1박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 4월 23일
We are sorry for the issues.

10/10 - 훌륭해요

Billy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff, helped me with an early check-in
2024년 4월에 1박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 4월 23일
Thank you

8/10 - 좋아요

Ian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Over all great property to stay at
2024년 4월에 1박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 4월 23일
thank you

10/10 - 훌륭해요

JANE

출장 여행
Nice spot good restaurants near by .. good pool nice staff Is being updated which is positive
2024년 2월에 3박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 4월 21일
Thank you

10/10 - 훌륭해요

Mark 님, Ham Lake

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property
2024년 4월에 1박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 4월 21일
Thank you

10/10 - 훌륭해요

Stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Only one elevator was working. We had to walk with our bags all the way down the first floor corridor to get to the working elevator. Then walk all the way back down the second floor corridor to get to our room. Of course, exercize is good for you, lol.
2024년 4월에 1박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 4월 21일
thank you for staying we us

10/10 - 훌륭해요

ivan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff, took care fo my needs.
2024년 4월에 1박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 4월 20일
thank you

10/10 - 훌륭해요

Cristiane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is the second time I have stayed here. I’ll definitely come here the next time I need a place to stay while in this area. Great place, very clean snd quiet.
2024년 4월에 1박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 4월 20일
Thank you

6/10 - 괜찮아요

Anne

단체 여행
좋아요: 숙박 시설 상태 및 시설
The internet was giving them problems so we had to wait 20 minutes to check in and they expected it to continue shutting down the rest of the evening. The pool was drained.
2024년 4월에 1박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 4월 18일
we are sorry for your experience.

6/10 - 괜찮아요

Daniel

좋아요: 직원 및 서비스
Elevator was not working. My shower did not drain. Air conditioning unit smelled not sanitary.
2024년 3월에 1박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 4월 17일
First and foremost I would like to take this opportunity to sincerely apologize for the issues you encountered! It's our priority to exceed each guest's expectations with overall quality and service and we are very sorry that we fell short on your most recent stay. I personally would like to take this opportunity to apologize for your experience we are taking this opportunity to review your comments and look into additional service opportunities to better serve our guests. I can ensure you I will use it as the necessary re-training opportunity for my team to ensure they are used to improve our guest's experience.Again, I am very sorry again for any inconvenience this has caused you with your recent stay and hope you will give us another opportunity in the future. Once again thank you for your feedback, as it is guests such as yourself that help us improve each day. And it saddens me to hear we missed the mark with your visit. I will be sure to share your experience with our entire team so we may make the necessary adjustments to improve our service standards. Again thank you for you writing this review and sharing your experience with our hotel and we hope that you allow us another opportunity in the future to show you what hospitality we are capable of.

8/10 - 좋아요

Nadia

2024년 4월에 1박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 5월 7일
Thank you for stay with us.

8/10 - 좋아요

Michelle

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 5박 숙박함
답변 제공: Roberto Hernandez Operations Manager 님, 2024년 4월 17일
Thank you