I requested an airport transfer service from the hotel & they notified me that the driver would contact me via WhatsApp. I arrived at the airport in Bogota but nobody had contacted me, so I sent a WA message to the hotel & they said they would get in touch with the driver. I waited for over 30 minutes & was frustrated because nobody showed up so I ended up taking a ride share service. Finally I got a message from the hotel driver but I was already on the way to the hotel. My advice is to just use a ride share service (it´s cheaper, too, about half the cost of the price quoted by the hotel)
The hotel itself is pretty clean & the hotel staff were all very nice. There are no elevators. The mattress was too hard for me. Bring your own soap & shampoo because what they provide is not good at all.
I stayed in room 15 & there was a gas- like odor coming from the room. The hotel staff reassured us that it wasn´t a gas leak.
Breakfast is basic but fairly good.
The hotel is in the area of La Candelaria, it´s walkable to the historical district.