테라스/파티오
예약 가능 여부 확인

더 매너 엘스트리 여행 후기

4.5 out of 5
더 매너 엘스트리
Barnet Lane, Borehamwood, England

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 658개 이용 후기 중 311개" "
평점 8 - 좋아요. 658개 이용 후기 중 203개" "
평점 6 - 괜찮아요. 658개 이용 후기 중 83개" "
평점 4 - 별로예요. 658개 이용 후기 중 41개" "
평점 2 - 너무 별로예요. 658개 이용 후기 중 20개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

4/10 - 별로예요

JI UNG

좋아요: 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
조용은 한데 시설이 ㅜ
전화기 리모컨 다리미 비데기 고장관리안됨
2019년 3월에 2박 숙박함
답변 제공: JO 님, 2019년 4월 6일
Good Morning Mr Ung Thank you for your review, we appreciate the feedback and have addressed the issues with the amenities in the room. We do hope that you will visit again soon so we can show the improvements that have taken place. Warm Regards Joanna Reception Supervisor

10/10 - 훌륭해요

Mrs Kerry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This lovely old manor has so many original features. The decoration is a little tired but does not detract from the lovely hotel. The beds were very comfortable. The staff were all fantastic. The breakfast, though very tasty, was luke warm.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Azad

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The manager Jason was very rude, terrible customer service. Rang the day before checking in to ensure what I read online was correct. Don't google checking in time, it says 2pm but check in is 3pm. Was promised a room with a balcony, which I didn't get. The first thing I noticed when going into the room was a dirty throw blanket with stains on it at the foot of the bed. As you could imagine this instantly gave me dirty feeling in the room. The telephone to call reception didn't even work so I had to use my own Mobile phone to call them. I understand it's a "vintage" style hotel, but it definitely needs renovating. It has the smallest TV in the room so far away from the bed that it was pointless having it. Also the remote barely worked. Needless to say, I did not stay the night. Upon checking out one of the staff members was actually quite nice and didn't charge for the bottle of water I ordered to the room. (Never been to a hotel that charged for still water except for this place) Would I return? NO! I would have had better service and cleanliness in a B&B or even a travelodge!
2024년 4월에 1박 숙박함
답변 제공: Jo 님, 2024년 4월 22일
Thank you for taking the time to review your stay.We are sorry that your experience was not a success.JOanna

8/10 - 좋아요

Nigel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good parking free.
2024년 4월에 2박 숙박함
답변 제공: Jo 님, 2024년 4월 13일
Thank you for taking the time to review your stay

10/10 - 훌륭해요

Ivor

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Situated in beautiful grounds and the property in good condition. Sadly the stairs were very steep for old people like us but we understand that no lift could be installed, but we were forewarned about this and the hotel were very cooperative.
2024년 3월에 2박 숙박함
답변 제공: Jo 님, 2024년 3월 14일
Thank you for taking the time to leave our review.

10/10 - 훌륭해요

Edward

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were very good made check in and out so stress free, I would book again
2024년 2월에 6박 숙박함
답변 제공: Jo 님, 2024년 3월 12일
Thank you for your recent stay at the Manor Elstree

8/10 - 좋아요

Martins Osarodion

Helpful front desk manager
2024년 2월에 2박 숙박함
답변 제공: Jo 님, 2024년 3월 1일
Thank you for your recent visit to the Manor

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great hotel …very economical…gorgeous room
2024년 2월에 1박 숙박함
답변 제공: Jo 님, 2024년 3월 1일
Thank you for your fabulous review, we are pleased you enjoyed your stay.

6/10 - 괜찮아요

David 님, New York

2024년 2월에 6박 숙박함
답변 제공: Jo 님, 2024년 3월 24일
Thank you for your recent stay

6/10 - 괜찮아요

Jane

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Jo 님, 2024년 1월 29일
Thank you for your recent visit to the Manor

8/10 - 좋아요

Freddie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Jo 님, 2024년 1월 22일
Thank you for your recent stay, Freddie!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Jo 님, 2024년 1월 18일
Thank you

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Ok but can be better
I book a quick stay. Never cost much and I have stayed at this hotel before. But this time in was in a room with a name. It was very old fashion a small Phillips Tv that you had to lie at an angle to watch and did have all the Channels. Me and my partner are not big but this bed was a very small double I probably would have been better off in my own bed very uncomfortable bed wasn’t the best experience at all.
2024년 1월에 1박 숙박함
답변 제공: Jo 님, 2024년 1월 9일
Thank you for your feedback

6/10 - 괜찮아요

alan

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
old tired and needs refresh
tired and badly in need of a refresh. Carpet is dirty and bare , curtains torn furniture is sad. Major issue is no elevator , hotel is not handicapped friendly
2023년 12월에 4박 숙박함
답변 제공: Jo 님, 2024년 1월 9일
Thank you for your recent stay. We are refurbishing all the rooms and hope to welcome you back again.

10/10 - 훌륭해요

Justine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful and historical manor, on a very nice and green property. The area is quiet and slightly outside the city chaos! The breakfast and the Christmas decorations were truly a highlight for us. Jo, at the reception, made sure everything was perfect. Parking was super convenient, but driving in London can be challenging so we took the public transport, which was a 5-min cab ride (6£) 20-min train OR a 10-min walk 5-min bus 20-min train. Highly recommend!
2023년 12월에 2박 숙박함
답변 제공: Jo 님, 2024년 1월 1일
Thank you for your lovely review. We are delighted that you enjoyed your stay with us.

6/10 - 괜찮아요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
I had high hopes for the hotel when we arrived - the impressive manor and charming, cosy communal areas are very atmospheric. Unfortunately the rooms let it down - they are in an annex separate from the manor itself and are small, tired and over-priced. That said the bed was comfortable and the staff nice. Set expectations accordingly.
2023년 12월에 2박 숙박함
답변 제공: Jo 님, 2024년 1월 1일
Thank you for your feedback

2/10 - 너무 별로예요

Marian

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Poorly maintained rooms. In desperate need for renovation. Unhelpful staff when we complained about the faulty heating on the first night. Torn curtains, dirty chairs and leak in the ceiling. Less than one star property.
2023년 12월에 2박 숙박함
답변 제공: Jo 님, 2023년 12월 28일
Thank you for taking the time to leave your feedback

10/10 - 훌륭해요

Dawn

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
Had our work christmas party there. food was excellent and the entertainment was great. Bar Staff were very accommodating too
2023년 12월에 1박 숙박함
답변 제공: Jo 님, 2023년 12월 28일
Thank you for your great review. We are delighted that you enjoyed your evening!

10/10 - 훌륭해요

Lynn

2023년 12월에 1박 숙박함
답변 제공: Jo 님, 2023년 12월 28일
Thank you Lynn! Hope to seeing you again soon

6/10 - 괜찮아요

Ian

2023년 12월에 3박 숙박함
답변 제공: Jo 님, 2023년 12월 16일
Thank you for staying at the Manor

2/10 - 너무 별로예요

Chris

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Worst Customer Service experience ever
Worst Customer Service we've experienced, will never visit again.
2023년 12월에 1박 숙박함
답변 제공: Jo 님, 2023년 12월 16일
Good morning Mr Haythorne,We pride ourselves on the friendly approachable staff so it is upsetting to hear that you felt the customer service you received was not good.If you would like to discuss this please do email the hotel directly.Joanna

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Jo 님, 2023년 12월 16일
Brilliant. Thank you for your 5 star review

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Jo 님, 2023년 12월 16일
We appreciate the 5 star review. Thank you

10/10 - 훌륭해요

Elaine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I thought everything was excellent, could not fault a thing
2023년 12월에 1박 숙박함
답변 제공: Jo 님, 2023년 12월 5일
Thank you. We are so happy that your stay was a success and we hope to see you again soon.

10/10 - 훌륭해요

Jenni

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Had a lovely night. Such a beautiful hotel! And the receptionist Jo was amazing and very helpful.
2023년 12월에 1박 숙박함
답변 제공: Jo 님, 2023년 12월 5일
Thanks Jenni, Glad you had a great time!

6/10 - 괜찮아요

Lance

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Hotel is dated and requires an uplift. Carpets damaged, cracks and mold in bathroom. Also the hotel has a carehome vibe
2023년 11월에 3박 숙박함
답변 제공: Jo 님, 2023년 11월 28일
Thank you for taking the time to leave your feedback.

6/10 - 괜찮아요

Ian

출장 여행
Just putting service charges on a drink is out of order.
2023년 11월에 2박 숙박함
답변 제공: Jo 님, 2023년 11월 27일
Thank you for taking the time to review your stay

10/10 - 훌륭해요

James

2023년 11월에 1박 숙박함
답변 제공: Jo 님, 2023년 11월 24일
Thank you for the fantastic 10/10 . Hope to see you again soon

8/10 - 좋아요

steve

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Jo 님, 2023년 11월 7일
Thank you for your recent visit

10/10 - 훌륭해요

Lauren

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Like stepping into a sixteenth century estate! Stay in the main house!
2023년 10월에 4박 숙박함
답변 제공: Jo 님, 2023년 11월 7일
Thank you for your recent visit

10/10 - 훌륭해요

Chinyelu

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Joanna's exceptional service went above and beyond to ensure that every single one of my concerns was promptly addressed. Not only did she address my issues with remarkable efficiency, but she also went the extra mile by sending me a complimentary gift, elevating my entire experience to a level of excellence. Encountering such dedicated and attentive staff is a true testament to the commitment to customer satisfaction. Furthermore, the manager's personal involvement in rectifying any issues further solidified the outstanding commitment to service excellence at this establishment.
답변 제공: Jo 님, 2023년 10월 30일
Thank you for your lovely review.

4/10 - 별로예요

Donna

단체 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Wouldn’t stay here again
Beds were so saggy in the middle and so soft had to sleep on the duvet. Got very limited sleep! No bins in the bathroom and very slippery in the bathroom even with the bath mat in it. Spoke to the receptionist on check out and they offered us a bacon and egg sandwich to go and when opened the egg sandwich had a hair within it!! Wouldn’t stay here again!
2023년 10월에 1박 숙박함
답변 제공: Jo 님, 2023년 10월 28일
Thank you for taking the time to review your stay.We are truly sorry that your stay was not satisfactory and would love the opportunity to make things right. Please do contact the reception manager who would love to talk to you.

6/10 - 괜찮아요

John

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Jo 님, 2023년 10월 25일
Thank you for visiting the Manor

10/10 - 훌륭해요

Berenice

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful stay
Wonderful stay at the Manor Elstree. The receptionist was absolutely fantastic upon arrival. We were running late and had a small amount of time to get ready for our event. She took care of our taxi, ordered us room service and because of her extra efforts and professionalism, we arrived well in time for our event stress free. All the staff during breakfast were friendly and professional; we really enjoyed our stay and would definitely recommend the hotel.
2023년 10월에 1박 숙박함
답변 제공: Jo 님, 2023년 10월 17일
Thank you for your lovely review. It was our pleasure!JO

10/10 - 훌륭해요

Andrzej

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Jo 님, 2023년 10월 8일
Thank you!

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay for a break for visiting London, easy to get to Stanmore Tube station (8 mins). Lovely place to stay, lovely room and great food. Would recommend to everyone
2023년 9월에 2박 숙박함
답변 제공: Jo 님, 2023년 10월 5일
Thank you for taking the time to leave some feedback. We are delighted that you enjoyed your stay

6/10 - 괜찮아요

Nickesha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautifully designed room and dinning area and very clean but room was cold at night and radiator didn't work and breakfast in the morning was not satisfactory with small portions and over cooked bacon of full English wasn't really good felt it was very over priced for what it was.
2023년 9월에 1박 숙박함
답변 제공: Jo 님, 2023년 10월 5일
Thank you for your recent stay

8/10 - 좋아요

Sam

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
Ok hotels, a bit dated but very comfy beds
2023년 9월에 1박 숙박함
답변 제공: Jo 님, 2023년 9월 25일
Thank you for your recent visit to the Manor

6/10 - 괜찮아요

ross

연인과의 여행, 가족 여행
Griunds
2023년 9월에 2박 숙박함
답변 제공: Jo 님, 2023년 9월 19일
Thank you for your visit

4/10 - 별로예요

Karis

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was quite dirty and in need of repair. The paint was peeled, furniture broken and the toilet was a weird spray electric bidet that didn't work. We were in 3 rooms and two had been seemingly upgraded but mine hadn't unfortunately.
답변 제공: Jo 님, 2023년 9월 15일
Hi karis,Thank you for your feedback, We are working through the bedrooms and refurbishing. We are truly sorry that you felt the room was not as nice as the others

6/10 - 괜찮아요

Sophia

2023년 9월에 2박 숙박함
답변 제공: Jo 님, 2023년 10월 5일
Thank you for visiting the Manor Elstree

10/10 - 훌륭해요

Larry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beyond Expectations - Wedding Night
I can’t thank the staff & hotel enough. They made so much effort for us on our wedding night. The room was so beautifully made up in tasteful hearts confetti ,balloons and other decorations. Not to forget delicious strawberries in dipped chocolate. This was all such a wonderful surprise. The staff couldn’t do enough for us while we were there too. The room was so beautiful and super comfortable.
2023년 9월에 1박 숙박함
답변 제공: jo 님, 2023년 9월 13일
Thank you for your lovely review.We do hope we added to the magic of your day !

10/10 - 훌륭해요

Leslie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely friendly staff , beautiful hotel could do with a bit of tlc very comfy bed would definitely stay again
2023년 9월에 1박 숙박함
답변 제공: jo 님, 2023년 9월 13일
Thank you for taking the time to review your stay

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely bit of an oasis close to Elstree
First time staying and an excellent choice
2023년 9월에 1박 숙박함
답변 제공: Jo 님, 2023년 9월 8일
Thank you!You will always be welcome...

6/10 - 괜찮아요

Murali

출장 여행
별로예요: 청결 상태
Property is an old manor. No lifts. Was given a room. Upon checkin, the fuses in room were not working. Called reception to report and they got it rectified in 15 minutes. Toilet was dirty. Someone has taken a dump and piss and not flushed properly. Room curtains were torn. Was there for a brief overnight stay but was not pleasant.
답변 제공: jo 님, 2023년 9월 6일
Thank you for taking the time to leave your feed back.It is alarming that you found the bathroom in that condition. We will be investigating the staff responsible to the room being checked in in that condition

8/10 - 좋아요

Farrukh

연인과의 여행
좋아요: 청결 상태
Lovely view.
2023년 8월에 1박 숙박함
답변 제공: jo 님, 2023년 9월 6일
Thank you for your recent visit to the Manor

10/10 - 훌륭해요

Joanna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely old Georgian property. Needs a little tlc to keep it's charm but it didn't lack clean comfortable rooms and a lovely breakfast. Would stay again.
2023년 6월에 1박 숙박함
답변 제공: jo 님, 2023년 9월 6일
Thank you for your lovely review

4/10 - 별로예요

Robert

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not great value for money
The fan was broken in the bathroom, there was black spot mould on the ceiling & on the back of the door. Our Mattress was awful, well over due for replacement. The carpet in the room was marked and looked like it needed a deep clean. Despite this the staff were polite & friendly & the Breakfast top draw.
2023년 8월에 1박 숙박함
답변 제공: jo 님, 2023년 9월 6일
So sorry that the room was a little tired. We are already refurbishing the bedrooms and this one has been completely redecorated now

6/10 - 괜찮아요

Simon

2023년 8월에 1박 숙박함
답변 제공: Jo 님, 2023년 8월 29일
Thank you for your recent visit