The property was VERY difficult to find, and we had difficulty accessing our parking area. I still have no idea where we actually stayed, maybe Portside or Northeast Suites?, but where we stayed had an address of 50 Lewis Street, for which the entrance is actually located on Marshall Street. You can see how it was confusing.
After I spoke with customer service to get the correct address, I was never able to reach a person by phone again. The concierge was helpful once we found our location and helped with our parking issue (the key fob did not open the garage door).
We had towels for 3 people, although we had a booking for 4 people. The amenities (pool, game room) listed for the property are split between multiple buildings, and there is no way to know how to find or access them without asking for help.
Other than lack of information, which was very frustrating, the room itself was clean and comfortable. It was nice to have a kitchen and dining area, and I was glad they provided some basic housekeeping things like dish soap and paper towels, but overlooked hand soap.
On the plus side, there is a fabulous market next door on the ground floor, and the T stop is less than 2 minutes walk away. The location on the East Boston waterfront has a spectacular view of the city both day and night.