표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 546개 이용 후기 중 275개" "
10 - 훌륭해요
275
평점 8 - 좋아요. 546개 이용 후기 중 157개" "
8 - 좋아요
157
평점 6 - 괜찮아요. 546개 이용 후기 중 65개" "
6 - 괜찮아요
65
평점 4 - 별로예요. 546개 이용 후기 중 26개" "
4 - 별로예요
26
평점 2 - 너무 별로예요. 546개 이용 후기 중 23개" "
2 - 너무 별로예요
23
8.8/10
청결 상태
8.8/10
직원 및 서비스
7.8/10
편의 시설/서비스
8.6/10
숙박 시설 상태 및 시설
8.4/10
친환경
이용 후기
6/10 - 괜찮아요
Lynne
가족 여행
2024년 4월 7일
좋아요: 청결 상태, 편의 시설/서비스
Booked reservation online. Chose hotel based on pool and hot tub. Also, continental breakfast. Checked in and found out hot tub did not work! Also, pull out sofa bed had no bedding on it. Had to request bedding from front desk. Had to pick up extra bath towels as there were only two in the room.
Lynne
2024년 4월에 2박 숙박함
10/10 - 훌륭해요
Aqash
2024년 3월 24일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice
Aqash
2024년 3월에 1박 숙박함
10/10 - 훌륭해요
Andy
출장 여행
2024년 3월 24일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel. Convenient to everything.
Andy
2024년 3월에 1박 숙박함
10/10 - 훌륭해요
Joshua
출장 여행, 반려동물 동반 여행, 가족 여행
2024년 3월 14일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay!
Joshua
2024년 3월에 2박 숙박함
6/10 - 괜찮아요
Josh
출장 여행
2024년 3월 2일
Average all around
Josh
2024년 3월에 1박 숙박함
10/10 - 훌륭해요
Christopher
가족 여행
2024년 2월 12일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very nice
Christopher
2024년 2월에 1박 숙박함
2/10 - 너무 별로예요
Ravindrasingh 님, MCDONALD
가족 여행
2024년 1월 4일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a booking and money already paid. we reached in the evening for room checking and they said no rooms are available. No sorry nothing we had two kids with us and find another accommodation in the night.
Ravindrasingh
2024년 1월에 1박 숙박함
10/10 - 훌륭해요
Julio
가족 여행
2024년 1월 1일
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Julio
2023년 12월에 1박 숙박함
10/10 - 훌륭해요
Erika
아이를 동반한 가족 여행
2023년 12월 27일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed sitting outside next to the fire.
Erika
2023년 12월에 1박 숙박함
4/10 - 별로예요
Gregory 님, West Wyoming
2023년 12월 18일
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Gregory
2023년 12월에 1박 숙박함
8/10 - 좋아요
Timothy
연인과의 여행
2023년 12월 3일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property close to the highway. Several guests were talking and yelling loudly in the lobby when I arrived and hotel staff should ask them to turn the volume down.
Timothy
2023년 12월에 1박 숙박함
10/10 - 훌륭해요
James
연인과의 여행
2023년 11월 23일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great value
James
2023년 11월에 1박 숙박함
6/10 - 괜찮아요
John
연인과의 여행
2023년 11월 19일
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
A sign in the bathroom read “stop by the front desk to ask for a towel refresh” we did, at 10am, and they said they needed 24 hour notice. The hot tub was barely room temperature.
John
2023년 11월에 2박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 11월 20일
Dear John:Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.
10/10 - 훌륭해요
Lori
2023년 11월 19일
Lori
2023년 11월에 1박 숙박함
6/10 - 괜찮아요
Damiano
2023년 11월 17일
좋아요: 직원 및 서비스
Damiano
2023년 11월에 1박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 11월 19일
Dear Damiano:Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
8/10 - 좋아요
'Missy
출장 여행, 가족 여행
2023년 11월 14일
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Booked on Expedia breakfast was to be included got down to breakfast and found out it was $16/person. We were out of the room most of the time and no one came in to clean/get garbage/or put on new towels during our stay we had to go to the front desk and ask for towels. Our television in the room did not work said weak signal. Let the male know when we were at checkout Sunday morning 11/12 shortly after 8 AM. He was rude and said these were not his problems. Other than that room was nice and so was the other staff.
'Missy
2023년 11월에 2박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 11월 19일
Dear Jeanne:Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we regret that the breakfast was not included in your rate with Expedia. In that case there is a breakfast charge of 15 per person.
6/10 - 괜찮아요
Kristie
연인과의 여행
2023년 11월 12일
좋아요: 청결 상태
The room was very nice. The hot tub was not hot which was disappointing since it was a reason we picked this hotel.
Kristie
2023년 11월에 1박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 11월 13일
Dear Kristie:Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
8/10 - 좋아요
Janene
반려동물 동반 여행
2023년 11월 12일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
This was an excellent experience for me however the folks in my group had somewhat different experiences. Two different people from two different rooms had experiences tripping on the outdoor sidewalk. I know at least one person reported it to management. Otherwise the rooms were very nice. I was disappointed that you had to pay for the 2 bottled waters that were left in the room unless you were a rewards member. I was there for a funeral and it just left a bad taste in my mouth, no pun intended.
Janene
2023년 11월에 2박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 11월 12일
Dear Janene:Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
8/10 - 좋아요
charita
2023년 10월 30일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
charita
2023년 10월에 3박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 11월 1일
Dear Charita:Thank you for taking a moment to share your experience. I am happy to hear that you enjoyed your stay with us.We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
8/10 - 좋아요
SUSAN
2023년 10월 30일
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
SUSAN
2023년 10월에 1박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 10월 31일
Dear Susan:Thank you for taking a moment to share your experience. I am happy to hear that you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 - 훌륭해요
RICKY
2023년 10월 29일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay, staff are very friendly, rooms are comfortable and clean, they have a gym & pool with a hot tub for any down time you may have, and its close to plenty of places to eat.
RICKY
2023년 10월에 1박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 10월 31일
Dear Ricky:Thank you for taking a moment to share your experience. I am happy to hear that you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
6/10 - 괜찮아요
Robert
2023년 10월 2일
좋아요: 청결 상태, 직원 및 서비스
You are charged for parking. You are charged for breakfast. Other costs for "extras".
Robert
2023년 9월에 1박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 10월 28일
Dear Robert:Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays, please know that you can inquire about our Bed and Breakfast package. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
8/10 - 좋아요
JOANN
가족 여행
2023년 10월 1일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very polite staff but our room received no fresh towls or beds made during our 2 night stay.
JOANN
2023년 9월에 2박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 10월 2일
Dear Joann:Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.
10/10 - 훌륭해요
실제 이용하신 고객
2023년 10월 1일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
실제 이용하신 고객
2023년 9월에 1박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 10월 2일
Thank you for taking a moment to share your experience. I am happy to hear that you enjoyed your stay with us.We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 - 훌륭해요
실제 이용하신 고객
2023년 10월 1일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room we had was excellent, and we will ask for it the next time we are passing through that area. Thank you.
실제 이용하신 고객
2023년 9월에 1박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 10월 2일
Thank you for taking a moment to share your experience. I am happy to hear that you enjoyed your stay with us.We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
8/10 - 좋아요
실제 이용하신 고객
가족 여행
2023년 9월 17일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dim room
Everything about this stay was fine except that was very little light in our room. It needs more lamps and the ones in the room need brighter bulbs.
실제 이용하신 고객
2023년 9월에 1박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 9월 18일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 - 훌륭해요
Kathryn
가족 여행
2023년 9월 16일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service
Kathryn
2023년 9월에 1박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 9월 17일
Dear Kathryn:Thank you for taking a moment to share your experience. I am happy to hear that you enjoyed your stay with us.We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
2/10 - 너무 별로예요
david
출장 여행
2023년 9월 8일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bed in room had where someone got sick and housekeeping just covered it up
david
2023년 9월에 1박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 9월 11일
Dear David:Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
8/10 - 좋아요
Darlene
2023년 9월 6일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Darlene
2023년 9월에 1박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 9월 11일
Dear Darlene:Thank you for taking a moment to share your experience. I am happy to hear that you enjoyed your stay with us.We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 - 훌륭해요
Katherine
2023년 9월 3일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Katherine
2023년 9월에 1박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 9월 11일
Dear Katherine:Thank you for taking a moment to share your experience. I am happy to hear that you enjoyed your stay with us.We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 - 훌륭해요
Kimberly 님, Kingston
연인과의 여행
2023년 9월 3일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is very pretty. Loved the room, pool and hot tub!
Kimberly
2023년 9월에 1박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 9월 11일
Dear Kimberly:Thank you for taking a moment to share your experience. I am happy to hear that you enjoyed your stay with us.We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 - 훌륭해요
Eduardo
2023년 9월 2일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Eduardo
2023년 9월에 1박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 9월 11일
Dear Eduardo:Thank you for taking a moment to share your experience. I am happy to hear that you enjoyed your stay with us.We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
8/10 - 좋아요
Marisa
가족 여행
2023년 8월 28일
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Our stay was a small family getaway . We loved the room the pool was okay but needed to be cleaned. The only sad disappointing thing is the front desk guy was not friendly and when we asked for towels he gave us 3. He acted as if we were asking for free things. Four of us stayed fri and sat night. All together we got 6 towels. He should not be a front desk person with no people skills.
Marisa
2023년 8월에 2박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 9월 11일
Dear Marisa:Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. We hope you will consider staying with us again in the future.
6/10 - 괜찮아요
Gazi
가족 여행
2023년 8월 24일
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Overall ok
Gazi
2023년 8월에 2박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 8월 24일
Dear Gazi:Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.
2/10 - 너무 별로예요
Albert
출장 여행
2023년 8월 23일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very dirty
Albert
2023년 8월에 1박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 8월 24일
Dear Albert:I am sorry you found your room unacceptable. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team. Our goal is to make your stay better and brighter.
2/10 - 너무 별로예요
Sara 님, McGraw
가족 여행
2023년 7월 23일
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Listening to a dog barking for over 30 minutes inside a room across the hall..and barking again at 630am ... room phone's not even functional.... Never recommending this place to anyone
Sara
2023년 7월에 1박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 7월 31일
Dear Sara:Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,
2/10 - 너무 별로예요
Luis
2023년 7월 23일
Luis
2023년 7월에 1박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 8월 24일
Dear Luis:Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.
10/10 - 훌륭해요
veronica
2023년 7월 10일
좋아요: 청결 상태
It was a nice quiet stay. We enjoyed the pool area. The breakfast is very costly.
veronica
2023년 7월에 1박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 7월 11일
Dear Veronica:Thank you for taking a moment to share your experience. I am happy to hear that you enjoyed your stay with us.We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 - 훌륭해요
Karl
2023년 7월 9일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great service from asst manager Miro Boda. Nice clean place, good location.
Karl
2023년 7월에 5박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 7월 9일
Dear Karl:Thank you for taking a moment to share your experience. I am happy to hear that you enjoyed your stay with us, and it was my pleasure to assist you. Hope you got home (to Denver) safely!We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Stay safe please!
10/10 - 훌륭해요
Rhoda
가족 여행
2023년 7월 7일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very professional
Rhoda
2023년 7월에 1박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 7월 9일
Dear Rhoda:Thank you for taking a moment to share your experience. I am happy to hear that you enjoyed your stay with us.We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
6/10 - 괜찮아요
Allan
2023년 7월 6일
좋아요: 청결 상태
No do not disturb sign.1/2 roll tp.No pens.
Allan
2023년 7월에 2박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 7월 8일
Dear Allan:Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
2/10 - 너무 별로예요
Michael
가족 여행
2023년 7월 2일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel does not even deserve one star!
Worst experience ever, upon arrival their payment process caused an error on their end and they attempted to double charge me. I had to spend over an hour with my wife and 3 yr old in the lobby. I had to fix their issue and spend time calling my bank to return the charge they took on the first attempt so they could manually run my card again even though the transaction went through on my banks end. Finally after an hour and fifteen mins they let my wife and child into the room and their computer was able to take payment properly. At this point I was very frustrated and they offered free breakfast but I already had that through my booking so they offered us some free snacks. Then in the morning I woke up for breakfast to no electricity in the whole hotel. Power was out for 3 hours. Went to get breakfast at 8:30am and they were cleaning it up quickly so I did not even get a good breakfast. The customer service is horrible and I would not recommend this hotel to anyone since they all lack in making the customer experience a positive experience. Also, upon entering room and checking it the bathtub/shower was dirty and had hair so I had to have them send someone to clean it. They left half a role a toilet paper and no extra toilet paper. Cloths from the last customer was in the drawers. Staff appear under trained and lazy.
Michael
2023년 6월에 2박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 7월 8일
Dear Michael:Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
6/10 - 괜찮아요
Reginald
2023년 6월 28일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Hot Room
The hotel was good, but the actual room was very hot. We adjusted the temperature but it never got cooler than 71 degrees.
Reginald
2023년 6월에 1박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 7월 8일
Dear Reginald:Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 - 훌륭해요
Vivek
2023년 6월 21일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice property
Vivek
2023년 6월에 1박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 7월 8일
Dear Vivek:Thank you for taking a moment to share your experience. I am happy to hear that you enjoyed your stay with us.We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 - 훌륭해요
Margarita
2023년 6월 11일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Margarita
2023년 6월에 1박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 6월 14일
Dear Margarita:Thank you for taking a moment to share your experience. I am happy to hear that you had a very pleasant time at our hotel. We apologize about a crack in sidewalk.We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
6/10 - 괜찮아요
William
2023년 6월 6일
William
2023년 5월에 3박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 7월 8일
Dear William:Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
8/10 - 좋아요
Leonard
2023년 6월 3일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Leonard
2023년 5월에 2박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 6월 14일
Dear Leonard:Thank you for taking a moment to share your experience. I am happy to hear that you enjoyed your stay at our hotel. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 - 훌륭해요
Heather
2023년 5월 16일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Heather
2023년 5월에 1박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 6월 14일
Dear Heather:Thank you for taking a moment to share your experience. I am happy to hear that you enjoyed your stay at our hotel. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 - 훌륭해요
Marly
2023년 5월 5일
Marly
2023년 5월에 3박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 6월 14일
Dear Marly:Thank you for taking a moment to share your experience. I am happy to hear that you enjoyed your stay at our hotel. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 - 훌륭해요
Rony
가족 여행
2023년 4월 28일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good accommodations
Good access and accommodations. Staff was very welcoming.
Rony
2023년 4월에 1박 숙박함
답변 제공: Miro Body, Assistant General Manager 님, 2023년 5월 12일
Dear Rony:Thank you for taking a moment to share your experience. I am happy to hear that you enjoyed your stay with us.We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.