We arrived at The Hotel after Travelling for 12 hours and was very tired. We had a prepaid reservation and had mentioned in The reservation that we were suppose to arrive around 20.30 in The evening. When we came to check in, The Hotel was fully booked. The receptionist was a bit stressed and had difficulties with explaining for us in english. We were told to sit down and wait and have a drink in The bar. We did not Get any updates of what was going on, but when we asked them after a while waiting what is happening, they had fixed us a room at another Hotel nearby. Luckily this was a very nice Hotel, but it was no good experience with ACHAT.