외관

Red Roof Inn Fairmont 여행 후기

2 out of 5
Red Roof Inn Fairmont
42 Spencer Drive, Whitehall, Fairmont, WV

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 650개 이용 후기 중 223개" "
평점 8 - 좋아요. 650개 이용 후기 중 231개" "
평점 6 - 괜찮아요. 650개 이용 후기 중 107개" "
평점 4 - 별로예요. 650개 이용 후기 중 57개" "
평점 2 - 너무 별로예요. 650개 이용 후기 중 32개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Carla

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
At the top of a steep hill. Older property overlooking highway. Seems safe enough. Shower and bed are nice.
2024년 4월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 4월 19일
Hello Carla, I appreciate your kind review at our hotel Red Roof Inn Fairmont. That you had an amazing time during your stay with us makes us very happy, prompting your 5/5 score. Our main goal is to make sure you have a hassle-free and comfortable stay, so we are excited to hear that we lived up to your expectations. Our Red Roof team value your good comments and look forward to having you visit us again soon for another fantastic stay!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Sherry

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Rooms smelled. Door handles didn’t work. Pop was sprayed on bathroom door.
2024년 4월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 4월 18일
Hello Sherry, Thank you for taking the time to tell us about your experience at the Red Roof Inn Fairmont. We are sorry you had a less than satisfactory experience due to the concerns you highlighted regarding the odor of the room, the handle not working and the bathroom door. Please accept our sincerest apologies. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our team to ensure improvements are made.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Ryan

2024년 4월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 4월 29일
Hello Ryan, The staff at the Red Roof Inn Fairmont and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Jim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to main hwy
2024년 3월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 3월 28일
Dear Jim,Thank you for taking the time to tell us about your experience at the Red Roof Inn Fairmont. I am glad to read that you were pleased with our location as it is close to the main highway, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It seems to be ran as professionally as much they can get it,which is pretty good, on the other side, the cable package needs upgraded,nice people.
2024년 3월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2024년 3월 27일
Dear Ronald, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Fairmont. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with how professional our staff was. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Red Roof hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Ronald

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are very professional
2024년 3월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 3월 24일
Dear Ronald, Everyone here at the Red Roof Inn Fairmont was proud to see your 5/5 score. Your kind words regarding our professional staff are much appreciated. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5-star experience. With thanks, Gabrielle Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Ronald

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
A very courtesy staff,very satisfying.
2024년 3월에 1박 숙박함
답변 제공: Samantha RediResponse Specialist 님, 2024년 3월 16일
Dear Ronald,Thank you for taking the time to write a review of your stay at the RED ROOF INN FAIRMONT. I am happy you were pleased with our very courteous staff and was very satisfied with your stay, prompting your 5/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Recordo, Rediresponse Specialist 님, 2024년 3월 14일
Hello Ronald, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn Fairmont and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 - 훌륭해요

Deborah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
i believe the hotel needs update in rooms. tv has limited menu and heat was just ok. we could hear the noise outside of room. rates were great.
2024년 3월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 3월 12일
Thank you for taking a moment to leave a review, Deborah. The staff and I at the RED ROOF INN FAIRMONT appreciate your 5/5 score. However, you indicated that the upkeep of the rooms, the limited amount of Tv menu, and the noise disturbance dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not achieved with you. Nonetheless, I am happy to hear that you found our rates to be great.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very professional
2024년 3월에 2박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 3월 12일
Thank you for taking the time to write about experience at the RED ROOF INN FAIRMONT. Ronald, I am glad to read that you had a great encounter with us and we truly appreciate your kind remarks about our very professional staff. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Ronald, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Ronald

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice area, mall in walkable distance
2024년 3월에 1박 숙박함
답변 제공: Red Roof Management 님, 2024년 3월 8일
Thanks for sharing your feedback with us, Ronald. The staff at our Red Roof Inn Fairmont was elated to see that we earned your 5/5 score. You mentioned some highlights, namely our nice area and our close proximity to the mall, which were pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Daphne

2024년 2월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 3월 21일
Hello Daphne, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fairmont and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Steven

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
One of the beds was in very poor shape.
2024년 2월에 2박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 2월 24일
Dear Steven,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FAIRMONT. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the one of the beds which you stated was in very poor shape. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Ngar

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Decent price and clean room. Thanks
2024년 1월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 2월 6일
Dear Ngar, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Fairmont. I am glad to see that the value to price ratio met your expectations and that you were pleased with the cleanliness of the room, prompting your 10/10 score. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Dwayne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was really quiet..no one bothered myself and my gf..letting us enjoy every moment between the two of us…catching up on lost time and enjoying each other’s company without interruption..thank you
2024년 1월에 2박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 1월 29일
Hello Dwayne, Thank you for taking your time to share your honest feedback here at the Red Roof Inn Fairmont. Our goal is to provide a clean, quiet and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Ashley

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 1월 22일
Hello Ashley, The staff at the Red Roof Inn Fairmont and I appreciate your 1/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 - 좋아요

Diane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
We had a great check in . The girl at the desk was friendly and happy. Nice when you check in. The room is great for the price . Nothing to brag about but for a one night stsy for traveling we will be back.. The no pet charge is great assome just go nuts.
2024년 1월에 1박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 1월 10일
Dear Diane,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FAIRMONT. We value you as our guest and welcome your 8/10 score. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the great check-in you had, friendly front desk staff and all the positives highlighted. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Tiffany

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2024년 1월 10일
Hello Tiffany, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FAIRMONT and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 - 훌륭해요

Jan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent condition for the age and front desk staff followed up to check we were comfortable, appreciated that.
2024년 1월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 1월 10일
Dear Jan,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Fairmont. I am glad to read that you were pleased with excellent condition of our hotel and how the front desk staff followed up to check if you were comfortable. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Jeffrey

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 1월 10일
Hello Jeffrey, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fairmont and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Adina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy access from I-79. Quiet. Some outdoor cats that they leave food outside for.
답변 제공: Sharma RediResponse Specialist 님, 2024년 2월 17일
Thank you for taking a moment to leave a review, Adina. The staff and I at the RED ROOF INN FAIRMONT appreciate your 4/5 score. I am happy to hear you found our hotel to be quiet and easily accessible to I-79. However, you indicated that there are some outdoor cats at our location. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your feedback. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely, Red Roof Management

10/10 - 훌륭해요

Bettina

2023년 12월에 3박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2023년 12월 10일
Dear Bettina, The staff at the Red Roof Inn Fairmont and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Ashley

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Thanks for making me feel so welcome!
I stayed at the Red Roof Inn for a total of three months while I was working on contract. I got to know the front desk very well, each shift they were very polite and helpful. I stayed on the second floor to feel safer as a woman. There was fresh coffee every morning, and the rooms were ALWAYS spic and span. The heat worked, the air worked, the water was always hot. But the best thing about the hotel was the PRICE, which was unbeatable for a worker trying to save money. I really appreciate having stayed here, thank you so much for your service!
2023년 11월에 9박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2023년 12월 7일
Dear Ashley, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Fairmont. We are delighted to read that you were pleased with with our staff at the front desk as they were very polite and helpful, the fresh coffee every morning, that the water is always hot and the value to price ratio. At Red Roof, our main goal is to provide all our guests with a great experience that portrays the comfort of home and we re proud to have achieved that with your visit. We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely, Carla Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 11월 23일
Hello Valued Guest,Thanks for sharing this perfect rating, of your stay at the Red Roof Inn Fairmont. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope we have the opportunity to see you again in the future.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

John 님, Hopewell

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I liked that for my money I was able to sleep in a bed and take a shower
2023년 11월에 4박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2023년 11월 20일
Dear John,Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn Fairmont. I'm thrilled to read that you were pleased with the value to price ratio and the comfort of your room. We always enjoy hearing about the positive experiences our guests have at our hotels.Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Thomas

2023년 11월에 1박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 11월 19일
Hello Thomas, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fairmont and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 - 좋아요

Diane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2023년 11월 9일
Dear Diane, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fairmont and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Tremayne

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The staff is very friendly, the room could have been cleaner. I definitely didn't hate it there It was just ok.
2023년 11월에 3박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2023년 11월 9일
Dear Tremayne, We appreciate your comments regarding your recent stay at the Red Roof Inn Fairmont. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very friendly, prompting your 5/5 score. However, I am disappointed that your overall experience did not meet your expectations. You indicated you were unsatisfied with the cleanliness of the room. I will definitely share your comments with our Red Roof cleaning team. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, It would be our pleasure for you to repeat your experience with us in the future. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Jacques

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great area, super clean, and quiet!!
2023년 10월에 1박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 11월 6일
Dear Jacques,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Fairmont. I am thrilled to read that you were pleased with our hotel, the cleanliness and that it is quiet, prompting your 5/5 score. At Red Roof, a positive experience and our guest comfort is what we aim for and we're proud to have achieved that with your visit. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Jocelyne

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
I know this property is old but for the price it was well worth the stay. Bed was very comfortable. Also, the shower spray was strong. They needed a table in the bathroom so you have a place to put your toiletries
2023년 11월에 1박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 11월 6일
Dear Jocelyne,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Fairmont. I am glad to read that you were pleased with the comfort of the bed and that the value to price ratio met your expectations. However, you mentioned that a table is needed in the bathroom that you can place your toiletries. We will take your comments into consideration to make changes to improve our customer experience. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Josie

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 11월 7일
Hello Josie, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fairmont and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Veronica 님, Centreville

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty, room carpets and bed smelled like pee. Bugs and hairs in the bathroom. Absolutely horrible. NOT recommended, even if it's the last hotel available. I rather sleep in the car!
2023년 10월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2023년 12월 5일
Dear Veronica,We are sorry to hear your recent experience at the Red Roof Inn Fairmont did not meet your expectations. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding odor of room carpets also bed, lack of cleanliness and the insect you reported. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.It would be our pleasure to have you stay with Red Roof again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediResponse Specialist

10/10 - 훌륭해요

Leah

2023년 10월에 2박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 11월 5일
Hello Leah, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fairmont and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Leah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean, good service and friendly
2023년 11월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 11월 3일
Hello Leah,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN FAIRMONT. It's great to hear that you were pleased with how clean and friendly our property is. We always enjoy hearing about the positive experiences our guests have at our Red Roof properties.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 - 훌륭해요

Bettina

2023년 10월에 1박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 10월 29일
Hello Bettina, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fairmont and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 - 좋아요

blair

좋아요: 직원 및 서비스
Not a bad stay- good location
spun tires getting up the drive entrance once i found it. needs better signage as to where to turn for the hotel. Needs better pillows!! Please do not put a charge on my card for a safe until after I use it- not before! Like the Bob Evans across the street. All in all good location and like that its only 2 floors. Say what you want about no smoking- as soon as I put on the heat/ac fan it wreaked of smoke but then went away after a while.
2023년 10월에 2박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 10월 26일
Dear Blair,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Fairmont. I am glad to read that you were pleased with our location and that there is a Bob Evans across the street. However, you mentioned that being charged a safe fee was not to your liking and it would make sense to charge the fee after you use the safe not before, the pillows were not ideal as well as the other concerns you listed. We value your feedback at Red Roof as we strive to continuously improve the quality of our hotel to meet the needs of our guests. Thank your for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Yana

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스
The room was very dirty
2023년 10월에 2박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2023년 10월 24일
Dear Yana,Thank you for taking the time to tell us about your experience at the RED ROOF INN FAIRMONT. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as the room being unclean.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

4/10 - 별로예요

Shannon

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dirty, flys, heater was bad, maintenance man didnt try to really help
2023년 10월에 1박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 10월 23일
Dear Shannon, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Fairmont. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal due to the insects you reported, the lack of cleanliness and the other concerns you listed. We value your business and would like to assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Maarit

2023년 10월에 1박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 11월 12일
Hello Maarit, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fairmont and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

JOHN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 10월 19일
Hello John, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fairmont and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disgusting situation
Place was dingy dirty no amenities at all. No breakfast and coffee was not drinkable. Overcharged for my stay. $95! for a less than 1 star facility.
2023년 10월에 1박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 10월 19일
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Fairmont. I was disheartened to read that your stay fell short of your expectation due to the situation you described regarding the lack of cleanliness, the coffee was not to your liking and the other concerns you listed. Breakfast is not an offered amenity at our location. However, there are restaurants that are in close proximity of our property that you can enjoy. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. We value your business and would like to assure you that this is not reflective of our usual standards. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Patricia

가족 여행
좋아요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 10월 18일
Hello Patricia, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fairmont and I thank you for your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Sharon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
#1
Great place to stay, everyone was friendly and accommodating.
2023년 10월에 3박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 10월 11일
Dear Sharon,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Fairmont. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the friendliness of our staff and the accommodation, prompting your 10/10 score. At Red Roof, our main goal is to provided all our guests with a positive experience that portrays the comfort of home and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Tammy

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Linton Red Roof Management RediResponse Specialist 님, 2023년 9월 24일
Hello Tammy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FAIRMONT and I were delighted to see your perfect score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

4/10 - 별로예요

Jeremy

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 9월 18일
Hi Jeremy,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating, following your stay at the Red Roof Inn Fairmont. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

2/10 - 너무 별로예요

timothy

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good price, horrible condition, did not even stay, dirty and stained bed sheets, just plain worn out.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Cassie

2023년 9월에 1박 숙박함
답변 제공: Kamaria Red Roof Management RediResponse Specialis 님, 2023년 10월 7일
Hello Cassie,Thank you for taking a moment to complete our survey. The staff at the RED RED ROOF INN FAIRMONT and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,KamariaRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Andrew

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
NA
2023년 6월에 1박 숙박함
답변 제공: Nishaye RedRoof Management RediResponse Specialist 님, 2023년 9월 16일
Dear Andrew, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn Fairmont. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. I sincerely apologize that your stay didn't meet your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 8월 31일
Hello Lisa, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fairmont and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Tammy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I always stay at the Red roof, great place to stay 🙂
2023년 8월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 8월 27일
Dear Tammy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FAIRMONT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score following your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria RediResponse Specialist