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더 웨스틴 브리즈번 여행 후기

5 out of 5
더 웨스틴 브리즈번
111 Mary Street, Brisbane, QLD

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 439개 이용 후기 중 294개" "
평점 8 - 좋아요. 439개 이용 후기 중 99개" "
평점 6 - 괜찮아요. 439개 이용 후기 중 28개" "
평점 4 - 별로예요. 439개 이용 후기 중 10개" "
평점 2 - 너무 별로예요. 439개 이용 후기 중 8개" "

9.6/10

청결 상태

9.2/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

KYOUNGSUK

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Jeongho

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

HYUNAM

2023년 2월에 1박 숙박함

10/10 - 훌륭해요

jaehwan

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 7박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Staff at the reception are nice and friendly. Room is
2020년 1월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 1박 숙박함

10/10 - 훌륭해요

Adam James

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
Modern and stylish. Nice big bathroom. Well layed out and very comfortable rooms. Great bar downstairs and a very convenient location in the heart of Brisbane.
2024년 5월에 2박 숙박함

8/10 - 좋아요

Gurinder Paul Singh 님, Toowoomba

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Haylee Katrina Belle

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is very clean and fresh. Male staff member at front counter was unfriendly and not helpful. Room was not ready in a timely manner and they could not advise when it may be available, we were turned away 3 times being told to ‘try again later’. One of the reasons we booked the Westin was for its swim up bar however this was closed even though it was advertised as being open all year round.
2024년 5월에 2박 숙박함
답변 제공: Guest relations team, Westin Brisbane 님, 2024년 5월 20일
Dear Haylee Katrina Belle,Thanks for your feedback although disappointed to note that we failed to meet your expectations. That's not what you would expect from a hotel of our calibre and your comments have been addressed with the team to ensure improvements follow.I understand that this has left a negative impression however, we do hope that you will reconsider and stay with us again to give us the opportunity to prove that we are capable of much better.Kind regards

10/10 - 훌륭해요

Donna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Aris

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A very nice stay at Westin, staff offered an upgrade upon arrival. The Settimo restaurant on site is outstanding. Comfortable bed and very clean room. Happy to stay again
2024년 4월에 4박 숙박함

8/10 - 좋아요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel, road works were a bit noisy early in the morning, no pool bar
2024년 4월에 2박 숙박함

8/10 - 좋아요

Michelle

2024년 4월에 1박 숙박함

8/10 - 좋아요

Kerri

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Rebecca

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent stay in great location.
2024년 3월에 1박 숙박함
답변 제공: Guest relations team, Westin Brisbane 님, 2024년 3월 11일
Dear Rebecca,Thanks for your feedback and pleased you had an enjoyable stay with us and look forward to welcoming you back again when you are next in Brisbane.Kind regards

10/10 - 훌륭해요

Sarah 님, Singapore

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very well designed rooms with nice simple decor. Seems brand new. Staff very friendly and helpful.
2024년 2월에 1박 숙박함
답변 제공: Guest Relations team, Westin Brisbane 님, 2024년 2월 28일
Dear Sarah,Thanks for your feedback and pleased you had an enjoyable stay and found the service and facilities met your expectations. We hope to welcome you back when your travels next bring you to Brisbane.Kind regards

10/10 - 훌륭해요

john

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great location and amenities
2024년 2월에 2박 숙박함
답변 제공: Guest relations team, The Westin Brisbane 님, 2024년 2월 19일
Dear John,Thanks for your feedback and pleased you had an enjoyable stay with us and look forward to welcoming you back in the near future.Kind regards

8/10 - 좋아요

Linda

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place to stay however not 5 stars and maybe not worth the price. It would have been nice if they had replaced the tea bags and maybe supplied a free snack as in biscuits. Also free bottle of water were not replaced (I stayed 3 nights) Television was painful to work and no program.
2024년 2월에 3박 숙박함
답변 제공: Guest relations team, Westin Brisbane. 님, 2024년 2월 4일
Dear Linda,Thanks for choosing to stay at The Westin Brisbane although disappointed that we failed to meet your expectations. Please accept our sincere apologies for this lack in service standards and please be rest assured that your feedback is certainly taken on board.We hope to have the opportunity to welcome you back on another occasion to prove that we are capable of much better.Kind regards

10/10 - 훌륭해요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Luxury, Modern Accomodation
Great modern luxury accommodation. Fantastic customer service. Excellent location and facilities.
2024년 1월에 2박 숙박함
답변 제공: Guest Relations Team, The Westin Brisbane 님, 2024년 1월 28일
Dear Nicole,Thanks for choosing to stay at The Westin Brisbane and delighted you enjoyed your stay with us and your found our team, along with the service and facilities exceeded your expectations. We look forward to welcoming you back when you are next in Brisbane.Kind regards

10/10 - 훌륭해요

John 님, Portland

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location, clean, good restaurant, easy distance to downtown and Southbank.
2023년 12월에 2박 숙박함
답변 제공: Guest relations team, Westin Brisbane 님, 2024년 1월 28일
Dear John,Thanks for your feedback and pleased that you enjoyed your stay and found the service and facilities to your liking. We look forward to seeing you again.Kind regards

10/10 - 훌륭해요

Robert 님, Glazebury

2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Donna

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Jonathan

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Damon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Elizabeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
The hotel staff was excellent!
My family stayed at The Westin in club room (2 double beds) for 3 nights from 12/28 to 12/31. The hotel was conveniently located in the heart of Brisbane for sightseeing and shopping. First, the good points. Our flight was delayed, and we had to check in at 3am. However, the front desk staff was very sincere and concerned about my family. The room was new and same as booked. Towels and sheets were clean every day. The staff in the club room and the front desk was always friendly and helpful. When we had a little concern in the club room about coffee, boiled water or food, they approached us and immediately and kindly responded. When I needed something in our room, they brought them very quickly. Next, I will describe the bad points. There was a sand-like substance on the floor, which was not cleaned until the end of the stay. The electricity was suddenly cut off once a night, but it was restored immediately. When we took a shower, we found a small amount of backflow from the drain, which was a little troubling. The hotel staff was excellent, very sincere and helpful. The facilities and cleaning were generally satisfactory.
2023년 12월에 3박 숙박함
답변 제공: Guest relations team, Westin Brisbane 님, 2024년 2월 4일
Dear Guest,Thanks for your feedback and pleased you had an enjoyable stay and found our team very friendly and helpful. We note that we did fall short on some occasions and your feedback has been addressed with the relevant management team to ensure improvements follow.We hope we have the opportunity to welcome you back when your travels next bring you to Brisbane.Kind regards

10/10 - 훌륭해요

Josephine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would stay here again. Walking distance to shops and restaurants.
2023년 12월에 3박 숙박함
답변 제공: Guest relations team, Westin Brisbane 님, 2024년 1월 5일
Dear Josephine,Thanks for your feedback and pleased you enjoyed your stay and found our central location great for exploring the shops and restaurants. We hope to see you again soon.Kind regards,

10/10 - 훌륭해요

Andrew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A true 5 star hotel experience.
2023년 12월에 1박 숙박함
답변 제공: Guest relations team, Westin Brisbane 님, 2024년 1월 10일
Dear Andrew,Thanks for your feedback and delighted you had an enjoyable stay and the hotel exceeded your expectations. We look forward to hosting you again soon.Kind regards,

10/10 - 훌륭해요

Jo

2023년 12월에 1박 숙박함

8/10 - 좋아요

Suzanne Michelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to CBD shopping , room always clean, friendly staff happy to assist with all requests. Draw back was pool access too many unsupervised children jumping & screaming in the pool whilst trying to relax. Badly behaved children made this part of the experience less than desirable. Washing machines noisey in early hours when we were trying to sleep
2023년 12월에 7박 숙박함
답변 제공: Guest relations team, Westin Brisbane 님, 2024년 1월 5일
Dear Suzanne,Thanks for your feedback following your recent stay at The Westin Brisbane. I note your pool experience was impacted by the number of guests and unsupervised children and these comments are certainly taken on board.We hope to welcome you back again soon.Kind regards,

10/10 - 훌륭해요

Tristen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Darryn

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Allirra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful
My partner and I stayed in an executive room for the night and really enjoyed our stay. The room was lovely, the bed was huge and bedding was so comfortable. The swim up pool bar was nice (could do with some more seating for busy periods though). We enjoyed the club lounge as an extra perk of our stay. It was perfect for drinks, dinner and breakfast. Not sure what more you could ask for really! Thanks a bunch.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Kenji

2023년 12월에 2박 숙박함

8/10 - 좋아요

Tod

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Quality but misses the mark
The concierge staff, front desk and Room Sercive staff were excellent. Our room was very modern with quality appointments and clean. Breakfast in the Club Room was a god send as the main restaurant was noisy and jam full. The swimming pool and swim up bar on a Saturday felt like a Bali club. Over run with noisy kids, every lounge, seat and possible space occupied. It felt way over capacity and the poor staff looked exhausted. We left them to it and exiting the hotel for the afternoon. Sadly, the hotel does not serve cocktails at 9pm because they were expecting to get busy - even though there were 3 behind the bar of which, 1 barman was polishing glasses and the other was cleaning the coffee machine. For a quality hotel chain, this was unexpected and very disappointing. For this reason, I would pick another hotel next time.
2023년 12월에 1박 숙박함
답변 제공: Guest relations team, Westin Brisbane 님, 2023년 12월 20일
Dear Tod,Thanks for your choosing to stay at The Westin Brisbane although disappointed that we failed to meet your expectations. Your raise some valid points and constructive feedback which is certainly taken on board. We do hope that you will stay with us again when you are next visiting Brisbane.Kind regards

10/10 - 훌륭해요

Ana

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Pina

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Maryanne

2023년 12월에 1박 숙박함

4/10 - 별로예요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool was basically unusable. First day told unavailable from 4pm. Second day large group of revelers basically made the pool unusable. Dirty plates and drink glasses everywhere. Roudy and dangerous behavior. Pool rules ignored and no policing.
2023년 12월에 2박 숙박함
답변 제공: Guest relations team, Westin Brisbane 님, 2023년 12월 13일
Dear Michael,Thanks for your feedback although disappointed that we failed to meet your expectations. We do apologise for the inconvenience in relation to the pool closure for a private function and can understand your frustration. Your comments are certainly taken on board.We again apologise and hope we have the opportunity to welcome you back on another occasion.Kind regards

6/10 - 괜찮아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

8/10 - 좋아요

Dylan 님, Varsity Lakes

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

8/10 - 좋아요

Yurui

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall all good. But checkout is not smooth and breakfast is not as good as 5 stars. The hotel defaults to charge credit card fees via online booking hotel.com . But I said my card is not a credit card so I don’t wanna pay for $16 fees. The staff told me I have to pay again for two night $1000 plus use another card ( saving or cash) then they can release the online booking payment with no fees. Which means I got $1000 plus on hold cannot be released until a few days later. I told her I also need to do other things so I don’t wanna be held for $1000 plus. She ask me which bank I am with. She doesn’t know Australian one of the big four banks name which surprises me. Then she talk to a supervisor who even more ridiculously said she doesn’t control the bank. The supervisor/ manager told the staff she can manually adjust the system and change to No credit card fee charge. And told me that I don’t understand their hotel system. Sounds like customer is stupid and my fault and I don’t understand how online booking works. I told her I stay in many 5 star hotels , and many online booking never charge credit card fees as my card is not credited card even the system default shows is credit. So she know how to manually adjust their system. If the hotel cannot train the staff especially the supervisor or manager how to talk to customer, then they should not work at the front desk and assume customer is stupid and they cannot control the bank. I never ask if she can control the bank.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Chantal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had the best stay and the staff were fantastic.
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Kirk

단체 여행
좋아요: 편의 시설/서비스
All the above great stuff!
2023년 11월에 1박 숙박함
답변 제공: Guest relations team, Westin Brisbane 님, 2023년 12월 4일
Dear Kirk,Thanks for your feedback and pleased you enjoyed your stay and we look forward to welcoming you back on another occasion.Kind regards,

2/10 - 너무 별로예요

Robert

2023년 11월에 1박 숙박함

8/10 - 좋아요

BO

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
位置不错，步行10分钟到核心市区，酒店比较安静，早餐比较拥挤。餐厅不错
2023년 11월에 5박 숙박함

8/10 - 좋아요

Roberto 님, Brisbane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall good
2023년 11월에 1박 숙박함
답변 제공: Guest relations team, Westin Brisbane 님, 2023년 12월 4일
Dear Roberto,Thanks for your feedback and pleased you had an enjoyable stay and we look forward to welcoming you back on another occasion.Kind regards,

8/10 - 좋아요

Anthony

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Tara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would love to see a hot tub in the pool area.
2023년 11월에 1박 숙박함
답변 제공: Guest Relations Team, Westin Brisbane 님, 2023년 11월 15일
Dear Tara,Thanks for choosing to stay with us at the Westin Brisbane and glad you enjoyed your stay. Your feedback is much appreciated and certainly taken on board.We look forward to welcoming you back when you are next in Brisbane.Kind regards