로비

익스텐디드 스테이 아메리카 스위트 - 브리스톨 여행 후기

2.5 out of 5

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 256개" "
평점 8 - 좋아요. 1003개 이용 후기 중 282개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 207개" "
평점 4 - 별로예요. 1003개 이용 후기 중 130개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 128개" "

7.2/10

청결 상태

7.8/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

TAM 님, ashburn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

4/10 - 별로예요

Rick

별로예요: 청결 상태
Just not clean. The floor of my room was dirty. Did not feel safe.
2024년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 5월 6일
Dear Rick, Thank you for your feedback. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we apologize for any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. Additionally, the comfort and safety of our guests remain our foremost priorities, and we deeply regret any inconvenience you may have encountered. Please be assured that we maintain round-the-clock security on our premises to ensure the safety of all our guests. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management

2/10 - 너무 별로예요

Matthew

2024년 4월에 3박 숙박함

4/10 - 별로예요

Justin

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Anytime you have to clean someone else’s seminal fluid that crusted to the toilet in order to sit on the toilet, you know things are top notch. Expected more from an ESA. The cost made it functional. But still… clean the toilets.
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 16일
Dear Justin, Thank you for being our guest. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. Please accept our apologies for the inconvenience. We take cleanliness very seriously, and we will ensure that our team pays more attention to this aspect to provide a more pleasant experience in the future.Sincerely,Hotel Management

10/10 - 훌륭해요

Tammy Sue

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed my stay.
2024년 4월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 16일
Dear Tammy, We are thrilled that you loved so much about staying with us, and we will certainly share your compliments with our entire team! It was a true pleasure having you as our guest here at Extended Stay America, and we hope you will choose to stay with us again the next time you are in the area.Sincerely,Hotel Management

10/10 - 훌륭해요

Samantha

2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Candy 님, Bristol

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The entire staff was attentive.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Brandon 님, Kershaw

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My room was very clean and the bed was comfy. I liked that I was within walking distance to shopping and dining. Front desk staff were very friendly and accommodating. Easy check in and very affordable. Kudos!
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 13일
Dear Brandon, Thank you for providing us with your feedback regarding your stay at Extended Stay America. We appreciate your kind words, especially regarding the exceptional hospitality our team members offer during your stay. We are happy to learn that our central location served you well and that you felt comfortable with us. We look forward to your next visit and will work hard to ensure your experience with us is even more enjoyable.Sincerely,Hotel Management

10/10 - 훌륭해요

Linda

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Right off interstate, plenty of restaurants and shopping in the area
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Candy 님, Bristol

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The entire staff was attentive and patient. My housekeeper was amazing! Her name is Sandra. Thank you for one of the best stays I've had.
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 12일
Dear Candy, Thank you for staying at Extended Stay America. We were ecstatic to learn that you were delighted with the exceptional service provided by our staff and that they went above and beyond to exceed your expectations. We appreciate your kind words about Sandra and will pass on your compliments to her and the entire team. It was our pleasure to have you as our guest, and we look forward to welcoming you back soon.Sincerely,Hotel Management

6/10 - 괜찮아요

Amanda

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Tammy Sue

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really enjoyed my stay.
2024년 3월에 7박 숙박함

10/10 - 훌륭해요

Francis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great for the money!
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 6일
Dear Francis, We appreciate your feedback regarding your recent stay at Extended Stay America. We are pleased to learn that you found our establishment to be of excellent value. We understand that there are numerous options available to you when visiting the area, and we were honored to have the opportunity to host your stay. Thank you for sharing your feedback, and we look forward to welcoming you back shortly.Sincerely,Hotel Management

10/10 - 훌륭해요

terry

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Kendall

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room was incredibly dirty. I am not sure who is leaving reviews that believe that this is an acceptable place to stay.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 25일
Dear Kendall, Thank you for taking the time to share your review. We sincerely apologize for the cleanliness issues you experienced during your visit. Our priority is providing a clean and comfortable environment, and we regret failing to meet your expectations. Your feedback is invaluable, and we will address this issue promptly with our housekeeping team to ensure improvements are made. We appreciate your honesty and hope to have the opportunity to regain your trust with a more satisfactory experience in the future.Sincerely,Hotel Management

4/10 - 별로예요

bonnie

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

4/10 - 별로예요

Marie

단체 여행, 반려동물 동반 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
There literally was a guy with swords ninja style outside the room. Also sevral cars with broken windows. Room was clean but in poor shape. For a 240 dollar room, id expect much better
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 20일
Dear Marie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

10/10 - 훌륭해요

Tammy Sue

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is very nice and clean. It was great amminties. I enjoy staying here.
2024년 3월에 7박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 12일
Dear Tammy, Thank you for your positive review of Extended Stay America! We're thrilled you found our property very nice and clean and enjoyed our amenities. It's lovely to know that you had a great stay with us, and we look forward to welcoming you back again soon.Sincerely,Hotel Management

4/10 - 별로예요

Nicole

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There are a bunch of loud disrespectful nasty people staying there now. They yell and mess with other guests. There is never any parking unless u move to get a spot real fast during the day. All u smell inside and out is weed bc people don't realize the vents recirculate. It's terrible now
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 11일
Dear Nicole, Thank you for being our guest. We are very sorry for any stress caused to you here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Our front desk team is always there to help you. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the rates of the rooms, and that some are efficiency's. But wat i didnt like is the check-in check rules.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Johan

2024년 2월에 1박 숙박함

6/10 - 괜찮아요

DANIEL

2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Nicole

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Once again another crappy night. I knew i should have left. But did not. I got woke up to the bathroom ceiling pouring water at 4am. Finally got moved to another room around 5am only got a 10$ discount for tonight for that even tho when i got moved to the new room the 2nd bed was filthy and the girl working the desk as a fill in Miranda was adamant to put me in one of her rooms 2 floors up and assured me it was really clean. However it was NOT. The 2nd bed was completely dirty all pillowcases on both beds had makeup boogers and whatever else on them and towels and washcloths were nasty and just thrown on the shelf. The room has a bad odor. After this i will not be back bc I'm tired of having to clean a room and change out everything and can't even get a free night or discount. Only a sorry. I have been staying here for weeks at a time for about a year now and not once got a free night or decent discount for all this aggravating. So again, i will not be back ever again. Not too mention all the trashy loud people smoking weed inside and out and it comes thru the vents and gives me migraines. I'm tired of it. It saddens me very much bc i used to love it here when it was peaceful and clean. But not anymore.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 24일
Dear Nicole, We are sincerely sorry for the multiple issues you faced during your recent stay. Your experience is unacceptable and falls short of our standards. We appreciate you bringing these matters to our attention, and we will be addressing them to prevent similar occurrences in the future. Your loyalty is valued, and we deeply regret the inconvenience you've endured. Please allow us the opportunity to make things right. We appreciate your feedback and hope to regain your trust in the future.Sincerely,Hotel Management

8/10 - 좋아요

Nicole

별로예요: 편의 시설/서비스
I used to love staying here bc it was quiet and clean. Now the rooms smell horrible and my spray won't even fix that. It's very noisy as they rent to alot of trashy drug heads you always smell weed inside and out the floors are filthy along with the towels. And I'm pretty positive someone came in my room 2x while i was gone bc things were different when i returned. I don't feel safe here or feel beds are sanitary. My last stay the other bed was nasty with stains matching from comforter to bottom sheet and horrible smelling in the entire room. It's changed very quickly and housekeeping half do their jobs if that and are not friendly nor is the day staff other than the new lady Sandra with the gray hair. The other Sandra with dark hair is only nice if another employee is listening. One day they have coffee all day and night next day it stops at 9am. There's never any cookware or dishes which defeats having A stovetop. Never any appliances available. It's horrible now. I won't be staying here ever again and it saddens me bc I've stayed here over a year now. But it's now completely different. Nothing feels secure and heat doesn't work right half the doors gave big cracks where the seal is my last room was leaking water from the loud weed smokers above me. It's just terrible now
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 22일
Dear Nicole, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. While we realize that no explanation of these issues can change your recent experience, please rest assured that we will take the necessary steps to prevent such problems from occurring in the future. We apologize once again for any inconvenience caused, and we are determined to improve our services and facilities to provide a better experience for all our guests.Sincerely,Hotel Management

10/10 - 훌륭해요

Carolyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Judith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Michael

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect for our needs. Stayed one night.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Brandi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Becky at front desk is an angel very polite and made stay all worth while
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 4일
Dear Brandi, All of us at Extended Stay America are thrilled to know you loved your time with us and enjoyed your room! Thank you for sharing your generous compliments for Becky. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

10/10 - 훌륭해요

Brandi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Scott

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay and wil be back
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Carolyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Carolyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함

8/10 - 좋아요

Danielle 님, Bluff City

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Priced well, clean, and friendly front desk help. They also did not charge a deposit for being local when I paid with a card.
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 24일
Dear Danielle, Thank you for staying at Extended Stay America and sharing your wonderful experience. We're delighted you found our pricing reasonable, appreciated the cleanliness, and received friendly service from our front desk team. We strive to provide a comfortable and accommodating stay for all our guests. We enjoyed having you as our guest, and we hope to see you again on your next visit. Sincerely,Hotel Management

10/10 - 훌륭해요

Brandi

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

8/10 - 좋아요

James

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

8/10 - 좋아요

Charles

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Accomodations were excellent. I couldn't get the TV to work, but I didn't need it.
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 19일
Dear Charles, Thank you for your wonderful review! We're delighted you found our accommodations excellent. We appreciate your understanding regarding the TV, and we're here to assist with any future needs. Your comfort is our priority at Extended Stay America, and we hope to welcome you back soon.Sincerely,Hotel Management

2/10 - 너무 별로예요

Cameron

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worse possible cooperate hotel stay in my 40yrs Disgusting environment. Understaffed. Unclean. I checked in at 11pm I had to change rooms 3 times for cleanliness reason or inoperable amenities. Finally one hour after third move in and out I took a room with a non operating appliance because I did not needed it and I was just so tired. Floor filthy, dirty towels to point on yellow and still wet , not dry . I slept full on top bedding , fully clothed with in mind to just get a little rest and run for my life. There were people in the stairwell there I thought I was in new Jack city. Place needs security. More staff. Better everything. The front desk attendant was nice and apologetic . But I’ve never seen a company run cooperative so bad.
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 14일
Dear Cameron, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

10/10 - 훌륭해요

Tammy Sue

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함

10/10 - 훌륭해요

Michael

2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Tammy Sue

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함

6/10 - 괜찮아요

Maria Criselda

2023년 12월에 1박 숙박함

8/10 - 좋아요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The view
2023년 12월에 1박 숙박함

8/10 - 좋아요

Christina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Glenda

2023년 12월에 3박 숙박함

2/10 - 너무 별로예요

brittany

2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Chad

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Jason

2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Alexander

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함