2 개의 바/라운지

더 브리스톨 호텔 여행 후기

4 out of 5
더 브리스톨 호텔
Prince Street, Bristol, England

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 632개" "
평점 8 - 좋아요. 1002개 이용 후기 중 259개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 66개" "
평점 4 - 별로예요. 1002개 이용 후기 중 29개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 16개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

Young uk

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 1박 숙박함

10/10 - 훌륭해요

JUDITH 님, CHESTERFIELD

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent Hotel very well situated on the Harbour & also only a short walk away from bars, restaurants & Cabot Circus shopping. Walkable to other attractions i.e. Clifton Suspension Bridge. Good size room provides Iron & Board, Safe, Nespresso Coffee Maker & also kettle with tea/coffee making equipment. Temple Spa Toiletries. Slippers/Dressing Gown. We celebrated our Wedding Anniversary here & were touched to find a bottle of Prosecco, Chocolates & a card in our room. We had a lovely stay here.
2024년 4월에 3박 숙박함
답변 제공: Roman Prosi 님, 2024년 4월 22일
Dear JUDITH,Thank you so much for taking the time to leave such a wonderful review. We truly value your feedback and are thrilled to hear about your positive experience with our hotel.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations during your stay. Knowing that we provided the level of quality and service our customers deserve is incredibly rewarding for us.Your review serves as a great reminder that our continuous efforts to improve our offerings are paying off, and we will keep striving to enhance our guests' experience even further.Once again, thank you for your kind words and for choosing The Bristol for your stay. We look forward to welcoming you back in the near future for another memorable experience.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Roman Prosi 님, 2024년 4월 19일
Dear David,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us.While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 - 훌륭해요

Melvin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable, well appointed hotel in great location
2024년 4월에 2박 숙박함
답변 제공: Cari Yunis 님, 2024년 4월 13일
Dear Melvin,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us. While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time.. Kindest regards, Cari Yunis, Business Excellence Manager

10/10 - 훌륭해요

Trina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely modern and central. Caring friendly staff.
2024년 4월에 3박 숙박함
답변 제공: Charlie P 님, 2024년 4월 12일
Dear Trina,Thank you for such a lovely account of your stay with us.It's fantastic to know that we have been able to provide a visit in line with the high expectations we have for ourselves. We understand the hard work that goes into delivering the type of guest experience that we aim for, so your high score will never be taken for granted.We hope to welcome you back soon, and provide a stay that may exceed expectations.Kind regards,Charlie PridmoreGuest Relations ExecutiveThe Bristol

8/10 - 좋아요

Sarah

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
Lovely hotel clean and good location on docks . Comfortable bed and nice toiletries . Wine expensive at bar though
2024년 4월에 1박 숙박함
답변 제공: Roman Prosi 님, 2024년 4월 7일
Dear Sarah,Thank you for sharing your feedback.We are pleased to hear that you enjoyed our lovely hotel. It's great to know that you found the bed comfortable and liked our toiletries.We appreciate your feedback about the bar prices and will take this into consideration for future improvements.We hope to welcome you back for another enjoyable stay!With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Roman Prosi 님, 2024년 4월 7일
Dear Michael,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us.While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

6/10 - 괜찮아요

Worawit

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Roman Prosi 님, 2024년 4월 4일
Dear Worawit,Thank you for taking the time to leave a review of your recent stay with us. We appreciate your feedback and are glad to hear about your experience.We hope to welcome you back again in the future.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

6/10 - 괜찮아요

Nicque

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Once your inside the hotel its has quite a nice feel, the entrance is very impressive but sadly thats were it ends. We did not sleep at all as our room faced onto the river and it was SO noisy from the club across the river. Breakfast too was very average and the parking was very expensive. Overalll, not a great experice.
2024년 3월에 1박 숙박함
답변 제공: Roman Prosi 님, 2024년 3월 31일
Dear Nicque,Thank you for taking the time to share your review, and we appreciate your feedback.We sincerely apologize for the noise issues you experienced during your stay. We understand how disruptive this can be and regret that it impacted your overall experience with us.Regarding the parking, we would like to clarify that parking is not managed by the hotel, and the prices are regulated by APEX parking. However, we are pleased to confirm that you received complimentary parking on this occasion.Despite the challenges you faced, we hope that you were able to enjoy some aspects of your stay. Your comments have been noted, and we will use them to improve our services for future guests.If you decide to give us another opportunity in the future, please don't hesitate to reach out to us directly. We would love the chance to provide you with a much better experience.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

8/10 - 좋아요

Leza

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location on the river front, very comfortable bed with very high quality bedding, and nicely decorated. We had 2 rooms one of which was very spacious - 226 - and one which was very small - 225. The small one - had a fab view over the waterfront but was very noisy so would suggest if you are a light sleeper avoid any front facing rooms on the lower floors.
2024년 3월에 1박 숙박함
답변 제공: Cari Yunis 님, 2024년 3월 30일
Dear Leza,Thank you for sharing your experience at the hotel! It's great to hear that you enjoyed the location on the riverfront and found the beds to be comfortable with high-quality bedding. It's also helpful to know that one of your rooms was very spacious while the other was smaller but had a fabulous view over the waterfront. Your advice regarding noise for light sleepers considering front-facing rooms on lower floors is valuable for future guests. If there's anything else you'd like to share or if you have any questions, feel free to let us know!Best regards,Cari Yunis

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Roman Prosi 님, 2024년 3월 27일
Dear James,Thank you for taking the time to leave us a review. We appreciate your feedback, and we're glad to see that you had an overall positive experience during your stay with us.If there are any specific areas where you feel we can improve or if you have any additional comments you'd like to share, please don't hesitate to reach out to us.We hope to have the opportunity to welcome you back for an even better experience in the future.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 - 훌륭해요

Sarah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff. Spacious rooms. Central location.
2024년 3월에 2박 숙박함
답변 제공: Roman Prosi 님, 2024년 3월 27일
Dear Sarah,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and that our friendly staff, spacious rooms, and central location met your expectations.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 - 훌륭해요

Luke

2024년 3월에 1박 숙박함
답변 제공: Charlie P 님, 2024년 4월 14일
Dear Luke,Thank you for such a fantastic score.It's wonderful to see you enjoyed your visit in our hotel, as we always strive to provide the highest level of service.We hope to welcome you back soon and provide a stay that will exceed expectations.Kind regards,Charlie PridmoreGuest Relations ExecutiveThe Bristol

2/10 - 너무 별로예요

David

별로예요: 직원 및 서비스
This is the smallest hotel room I’ve ever got for $300.00 ((CAD) a night. So much outside noise in the room that I thought the windows were open. They were not. Bathtub drain is rusty. If this was £60 per night I’d have no complaints, but at $300, not worth it.
2024년 3월에 1박 숙박함
답변 제공: Roman Prosi 님, 2024년 3월 24일
Dear David,Thank you for taking the time to share your feedback about your recent stay with us. We truly appreciate your review.I'm sorry to hear that your experience did not meet your expectations, especially regarding the size of the room and the noise disturbances. We understand the importance of a comfortable and peaceful stay for our guests.I would like to recommend checking the dimensions of the room before booking, as we provide detailed information online to ensure our guests have accurate expectations.Upon reviewing your reservation, I noticed that both rooms you booked were complimentary upgraded by one category. However, I apologize if the room size still did not meet your needs.We sincerely apologize for any inconvenience you experienced during your stay. Your feedback is essential to us, and we will use it to improve our services and facilities.Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 - 훌륭해요

Kelly

2024년 3월에 1박 숙박함
답변 제공: Cari Yunis 님, 2024년 4월 10일
Dear Kelly,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us. While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time.. Kindest regards, Cari Yunis, Business Excellence Manager

8/10 - 좋아요

Victoria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely, elegant hotel . Staff are very friendly and helpful. Rooms are beautiful. I had a lovely view of the water and frontier. The atmosphere was very nice .
2024년 3월에 1박 숙박함
답변 제공: Roman Prosi 님, 2024년 3월 27일
Dear Victoria,Thank you for your lovely review! We're delighted to hear that you enjoyed your stay at our elegant hotel and that our friendly and helpful staff, beautiful rooms, and lovely view contributed to a pleasant experience.Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

8/10 - 좋아요

Anthony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What makes us return to The Bristol is the quality of the staff. At Reception I have to single out Sabrina and Nacho for their helpful and friendly approach. In the Cocktail Bar, Lorcan and Valeria were professional and friendly. The only slight disappointment was in our room, where the bathroom lacked a heated towel rail. We will certainly be coming back, probably incorporating a visit to the theatre or a concert as we did on this occasion.
2024년 3월에 1박 숙박함
답변 제공: Roman Prosi 님, 2024년 3월 19일
Dear Anthony,Thank you for sharing your feedback on your recent stay at The Bristol. We are thrilled to hear that you had an enjoyable experience, particularly highlighting the quality of our staff.We are delighted to hear that Sabrina, Nacho, Lorcan, and Valeria made a positive impression on you with their helpful and professional service. They truly embody the level of hospitality we strive to provide to all our guests.We appreciate your constructive feedback regarding the bathroom amenities in your room. Rest assured, we will take note of your suggestion regarding the heated towel rail and see if there are opportunities for improvement in this area.It's wonderful to hear that you are considering returning to The Bristol and possibly incorporating a visit to the theatre or a concert. We would be delighted to welcome you back and ensure another memorable stay for you.Thank you once again for choosing to stay with us, and we look forward to the pleasure of welcoming you back in the future.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Roman Prosi 님, 2024년 3월 19일
Dear Karen,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us.While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 - 훌륭해요

Jasber

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property and staff are amazing I would highly and gladly recommend this hotel to everyone. Only issue is getting in and out of parking next door.
2024년 3월에 1박 숙박함
답변 제공: Roman Prosi 님, 2024년 3월 11일
Dear Jasber,Thank you very much for taking the time to share your recent experience at The Bristol on Expedia.We are delighted to see that you had a memorable stay with us, and you rated us with 5 stars.We hope to see you in the near future and provide you with an even better experience. With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 - 훌륭해요

Matthew

2024년 3월에 1박 숙박함
답변 제공: Roman Prosi 님, 2024년 3월 31일
Dear Matthew,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us.While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 - 훌륭해요

Nigel

2024년 3월에 1박 숙박함
답변 제공: Cari Yunis 님, 2024년 3월 30일
Dear Nigel,Thank you so much for taking the time to leave such a wonderful score. We truly value your feedback and are thrilled to hear about your positive experience at The Bristol.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations during your stay. Your review serves as a great reminder that our continuous efforts to improve our offerings are paying off, and we will keep striving to enhance our guests' experience even further. Once again, thank you for your kind words and for choosing The Bristol for your stay. We look forward to welcoming you back in the near future for another memorable experience. With kindest regards, Cari Yunis

8/10 - 좋아요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good hotel overall, accommodating and polite staff. Feels very "hotel", nothing special about the rooms, though the rooms are still fairly nice. Laundry service is a nice plus, particularly for traveling. Easy in and out for popping around Bristol, England. One downside is that the rooms have poor sound insulation, both from exterior noise at the street level and interior noise from other rooms; not terrible but still more than noticeable enough if you're trying to get a good night's sleep.
2023년 12월에 2박 숙박함
답변 제공: Charlie P 님, 2024년 3월 7일
Dear Matthew,Thank you for reviewing your recent stay with us.It's lovely to read you had such a lovely stay. In particular that you found our staff to be so accommodating and could make use of the laundry service.As for the room insulation, we are in the process of finding a tenable solution to this aspect of some rooms. Despite this, we are sorry it was an aspect of your stay with us. I hope we can welcome you back soon, so that we may showcase the improvements made.Kind regards,Charlie PridmoreGuest Relations Executive

8/10 - 좋아요

Amanda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in was exceptional and FOH staff were all amazing and very friendly Room was great and comfortable view not so much would have been nice to over look the river but it was ok . Recommend putting do not disturb on door otherwise maids knock about 8am in the morning. Would highly recommend this hotel it is great and perfect location for the sights and night time drinks . Will return
2024년 3월에 1박 숙박함
답변 제공: Roman Prosi 님, 2024년 3월 9일
Dear Amanda,Thank you so much for taking the time to leave such a wonderful review. We truly value your feedback and are thrilled to hear about your positive experience with our hotel.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations during your stay. Knowing that we provided the level of quality and service our customers deserve is incredibly rewarding for us.Your review serves as a great reminder that our continuous efforts to improve our offerings are paying off, and we will keep striving to enhance our guests' experience even further.Once again, thank you for your kind words and for choosing The Bristol for your stay. We look forward to welcoming you back in the near future for another memorable experience.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great central Bristol hotel for a night out.
2024년 2월에 1박 숙박함
답변 제공: Cari Yunis 님, 2024년 3월 2일
Dear Matthew,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us. While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time. With kindest regards, Cari Yunis

8/10 - 좋아요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Noisy and expensive
답변 제공: Roman Prosi 님, 2024년 2월 28일
Dear Richard, Thank you very much for taking the time to share with us your feedback regarding your stay at The Bristol. I appreciate these things take time; the comments you made are very much valued and useful. It is incredibly important to listen to our guests to truly understand how the delivery of our service and product meets our guest's expectations. Regarding your comments about the noise from outside please let me start by apologising unreservedly. Being a city centre hotel it is unfortunate that we are subject to extra noise from bars on the harbour side, however, this should have been portrayed to you on check-in. Ultimately, the comfort of our guests is always of the utmost importance, so I am truly sorry to hear you had a restless night as a result. I very much hope you will believe me when I say that we wish to do so much better than this; we are already looking into improving these issues following your concerns regarding noise. Once again, I wish to assure you that we will absolutely learn from your experience; thank you once more for your feedback. We look forward to welcoming you back to The Bristol in the near future. With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 - 훌륭해요

Dan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Charlie P 님, 2024년 2월 16일
Dear Dan,Thank you for taking the time to review your recent stay with us.It's fantastic to see you had such an enjoyable stay with us, we truly enjoy being able to delight guests with stays like yours, so we appreciate the kind words and promise to continue the hard work we do.We hope to welcome you back in the near future, and provide another excellent stay.Kind regards,Charlie PridmoreGuest Relations Executive

10/10 - 훌륭해요

Gemma

좋아요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Roman Prosi 님, 2024년 2월 11일
Dear Gemma,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your high score and are pleased to hear that you enjoyed your stay with us.While we would have loved to hear more about your experience, we understand that not everyone may have the time or inclination to leave detailed comments. We hope to have the pleasure of welcoming you back to our hotel in the near future, and would be grateful for any additional feedback or comments you may have at that time.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

8/10 - 좋아요

Kelly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was upgraded for us upon arrival. Our room was clean and tidy, very comfortable beds! My only problem, so to speak, was the bathroom ceiling looking a little dirty- probably needs a fresh coat of paint, but there was someone's hair on it. Staff were friendly and helpful in all areas, including the bar staff. The property is well presented, very bright, fresh and modern with lots of comfortable seating.
2024년 2월에 1박 숙박함
답변 제공: Roman Prosi 님, 2024년 2월 3일
Dear Kelly,Thank you for sharing your valuable feedback following your recent stay with us. We appreciate your positive comments about the room upgrade and comfortable beds. We have forwarded your comments about the bathroom ceiling to our Housekeeping Manager for their attention. Your input is important, and we will address this matter promptly. We are glad you enjoyed the overall presentation of our property, finding it bright, fresh, and modern with comfortable seating.We look forward to welcoming you back and ensuring an even more delightful stay in the future.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and comfortable and relaxed
Clean comfortable and spacious
2024년 1월에 1박 숙박함
답변 제공: Roman Prosi 님, 2024년 1월 21일
Dear Richard,Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that your stay with us lived up to your expectations, and we appreciate your perfect rating of 10 out of 10. Our team works hard to provide a relaxing and enjoyable experience for our guests, and we are delighted that we could make your stay memorable.We look forward to welcoming you back in the future. If you have any specific suggestions or if there's anything else we can do to enhance your next visit, please don't hesitate to let us know.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 - 훌륭해요

Lotte Brath

2024년 1월에 1박 숙박함
답변 제공: Cari Yunis 님, 2024년 1월 27일
Dear Lotte,Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that your stay with us lived up to your expectations, and we appreciate your perfect rating of 10 out of 10. Our team works hard to provide a relaxing and enjoyable experience for our guests, and we are delighted that we could make your stay memorable. We look forward to welcoming you back in the future. If you have any specific suggestions or if there's anything else we can do to enhance your next visit, please don't hesitate to let us know.With kindest regards, Cari Yunis

10/10 - 훌륭해요

Simon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Roman Prosi 님, 2024년 1월 21일
Dear Simon,Thank you so much for taking time to leave such a wonderful review.We are thrilled to hear that you had such a positive experience with our hotel and that we were able to meet your expectations.Your feedback means a lot to us, and it is incredibly rewarding to know that we are providing a level of quality and service that our customers deserve.We are constantly striving to improve our offering and you review is a great reminder that our efforts are paying off.Once again, thank you for your kind words and for choosing The Bristol.We look forward to seeing you again in the near future.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 - 훌륭해요

diane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Over night theater break
It was our first time staying at the bristol hotel we thought the location was great and suitable for our trip to the hippodrome. On arrival the staff were friendly and very helpful our room was a good size lovely king size bed with comfortable chairs which i like in an hotel room it was nice and clean We went down to the bar for a drink the gentleman serving was polite and informed us the would come and take our order i thought that was a nice touch. We included breakfast in our stay and im glad we did it didn't disappointed there was a wonderful selection to choose from i would definitely recommend this hotel and will be returning.
Our view out of our hotel window
Nice and comfortable
Nice king size bed
2024년 1월에 1박 숙박함
답변 제공: Roman Prosi 님, 2024년 1월 21일
Dear Diane,Thank you for taking the time to share your experience at the Bristol Hotel following your overnight theater break. We're thrilled to hear that you found the location suitable for your trip to the Hippodrome and that the staff made a positive impression on you with their friendliness and helpfulness.We're especially pleased that you enjoyed the breakfast selection, and your recommendation means a lot to us.We look forward to welcoming you back to the Bristol Hotel on your future visits. If there's anything specific you think we could improve upon to make your next stay even better, please feel free to let us know.Thank you for choosing the Bristol Hotel, and we can't wait to host you again.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

4/10 - 별로예요

Steve

2024년 1월에 1박 숙박함
답변 제공: Roman Prosi 님, 2024년 1월 18일
Dear Steve,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your rating and would love to hear more about your experience to better understand how we can improve.If you have any specific comments or concerns you'd like to share, please feel free to reach out to our Guest Relations team directly. Your insights are invaluable to us, and we are committed to addressing any issues to enhance the overall guest experience.We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 - 훌륭해요

Arlene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Night away
Excellent stay Staff so helpful No complaints I must compliment the staff at hotels.com I made an error on date and they sorted it with ease and professional service thank you
2024년 1월에 1박 숙박함
답변 제공: Roman Prosi 님, 2024년 1월 14일
Dear Arlene,Thank you so much for taking the time to share your experience with us on Hotels.com! We're thrilled to hear that you had an excellent stay and that our staff was able to assist you seamlessly. It's always our goal to provide exceptional service, and we're delighted to know that our team's professionalism and helpfulness stood out to you.We appreciate your kind words and are grateful for your recognition. If your travels bring you back to our area, we would be honored to host you again. Safe travels, and thank you for choosing us!With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 - 훌륭해요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Roman Prosi 님, 2024년 1월 14일
Dear Paul,Thank you so much for taking the time to leave us a fantastic 10-star review! We are delighted to hear that you enjoyed your recent stay with us. It's always our goal to provide a memorable experience for our guests, and we're thrilled to know that we met your expectations. If there's anything specific you loved about your stay or any feedback you'd like to share, we would love to hear it. We truly appreciate your support, and we look forward to welcoming you back on your next visit. With kindest regards, Roman Prosi Guest Relations Executive The Bristol

10/10 - 훌륭해요

Cheryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Charlie P 님, 2024년 1월 13일
Dear Cheryl,I am delighted that you had a most enjoyable stay with us and indeed my sincerest thanks for you taking the time to review your visit.Feedback such as yours is a great boost to everyone as we make ever greater strides to look after our guests. Memorable luxury experiences are what the team continue to strive for and I am thrilled that in this instance they looked after you the way they did.Again, my thanks for your feedback and I look forward to seeing you back with us in the near future.With kindest regards,Charlie PridmoreGuest Relations Executive

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 6박 숙박함
답변 제공: Charlie P 님, 2024년 1월 13일
Dear John,I am delighted that you had a most enjoyable stay with us and indeed my sincerest thanks for you taking the time to review your visit.Feedback such as yours is a great boost to everyone as we make ever greater strides to look after our guests. Memorable luxury experiences are what the team continue to strive for and I am thrilled that in this instance they looked after you the way they did.Again, my thanks for your feedback and I look forward to seeing you back with us in the near future.With kindest regards,Charlie PridmoreGuest Relations Executive

10/10 - 훌륭해요

michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Charlie P 님, 2024년 1월 13일
Dear Michael,I am delighted that you had a most enjoyable stay with us and indeed my sincerest thanks for you taking the time to review your visit.Feedback such as yours is a great boost to everyone as we make ever greater strides to look after our guests. Memorable luxury experiences are what the team continue to strive for and I am thrilled that in this instance they looked after you the way they did.Again, my thanks for your fantastic score and I look forward to seeing you back with us in the near future.With kindest regards,Charlie PridmoreGuest Relations Executive

10/10 - 훌륭해요

Mikolaj

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel for a weekend or short stay in Bristol. Located right on the quay within short walk to the main attractions. Parking adjacent to the hotel. Really helpful reception staff. Very tasty full english breakfast buffet. Room on a smaller side but comfortable. It would have been nice to have a mini-bar but room service was outstanding (food was delightful). Room showing signs of time with some wallpaper peeling off. Fantastic cocktail bar downstairs.
2023년 12월에 1박 숙박함
답변 제공: Roman Prosi 님, 2024년 1월 9일
Dear Mikolaj,Thank you so much for taking the time to share your wonderful experience at our hotel on Expedia. We appreciate your kind words about our reception staff and are delighted that you found them helpful. It's fantastic to know that you enjoyed our tasty full English breakfast buffet and we are also pleased that you found our room service outstanding, with delightful food.Your feedback regarding the room is valuable to us, and we will certainly address it to ensure a better experience for future guests. We apologize for any inconvenience this may have caused.Thank you again for choosing to stay with us, and we appreciate your perfect 5 out of 5 rating!With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

8/10 - 좋아요

anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Charlie P 님, 2024년 1월 8일
Dear Anthony,I am delighted that you had a most enjoyable stay with us and indeed my sincerest thanks for you taking the time to complete our survey. Feedback such as yours is a great boost to everyone as we make ever greater strides to look after our guests. Memorable luxury experiences are what the team continue to strive for and I am thrilled that in this instance they looked after you the way they did.We look forward to welcoming you back.Kind regards,Charlie PridmoreGuest Relations Executive

6/10 - 괜찮아요

clara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is the second time I’ve stayed here, first time was lovely, this time wasn’t so great. My sat nav couldn’t find the right road to go down, it was all bus lanes. So parking cost me £25 in another car park. The person on reception wasn’t that helpful with directions. The rooms are lovely, but this time I heard everything either side of our room. From the early hours. It was very warm in our room too, even though the heating wasn’t on. I would stay here again but hopefully I’ll have a better experience.
2023년 12월에 1박 숙박함
답변 제공: Charlie P 님, 2024년 1월 8일
Dear Clara,Firstly, thank you for taking the time to write about your experience.It's vital for us to have honest feedback from guests in the pursuit of improvement that we desire.I see while many aspects of the stay were positive, there were areas that need improvement to tie the whole visit together.One of which being the heating in the room, rest assured I have made the manager aware of this note.The other being noise, we have also passed this note on and will be looking further into solutions soon.On behalf of everyone at The Bristol I would like to thank you for staying with us, and we hope to welcome you back in the near future for an even better stay than the previous.Kind regards,Charlie PridmoreGuest Relations Executive

10/10 - 훌륭해요

Tara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really lovely hotel.. Comfortable and very well decorated Dining room and bar were superb The staff couldn't do enough Highly recommended
2023년 12월에 1박 숙박함
답변 제공: Cari Yunis 님, 2024년 1월 31일
Dear Tara,Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a lovely experience at our hotel. It's fantastic to know that you found the accommodations comfortable and well-decorated, and that you enjoyed the superb dining room and bar.Our staff takes great pride in providing excellent service, and we're delighted that they made your stay even more enjoyable. Your recommendation means the world to us, and we can't wait to welcome you back for another memorable stay in the future!

8/10 - 좋아요

Katarzyna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Charlie P 님, 2024년 1월 7일
Dear Katarzyna,Thank you for such a positive score, it's lovely to receive feedback like this as it motivates us to continue improving our hotel experience for many others to enjoy.Any further points of feedback you would like to give, please contact us again and we will be happy to take notice and act upon it.We hope to welcome you back soon.Kind regards,Charlie PridmoreGuest Relations Executive

10/10 - 훌륭해요

Michelle

2023년 12월에 1박 숙박함
답변 제공: Charlie P 님, 2024년 1월 7일
Dear Michelle,Thank you for such a positive score, it's lovely to receive feedback like this as it motivates us to continue improving our hotel experience for many others to enjoy.We hope to welcome you back soon.Kind regards,Charlie PridmoreGuest Relations Executive

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Charlie P 님, 2024년 1월 7일
Dear Anonymous,Thank you for such a positive score, it's lovely to receive feedback like this as it motivates us to continue improving our hotel experience for many others to enjoy.We hope to welcome you back soon.Kind regards,Charlie PridmoreGuest Relations Executive

10/10 - 훌륭해요

olwyn

2023년 12월에 1박 숙박함
답변 제공: Charlie P 님, 2024년 1월 7일
Dear Olwyn,Thank you for such a positive score, it's lovely to receive feedback like this as it motivates us to continue improving our hotel experience for many others to enjoy.Anything we can do to help in the future, please do get in contact and we will be happy to assist you.We hope to welcome you back soon.Kind regards,Charlie PridmoreGuest Relations Executive

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Post Xmas rest and relaxation!
Stayed for a two night post Christmas recharge….worked a treat. Staff friendly and efficient, room very comfortable, 12pm check out avoids any of that last morning rush! Good location.
2023년 12월에 2박 숙박함
답변 제공: Charlie P 님, 2024년 1월 1일
Dear Andrew,I am delighted that you had an enjoyable stay with us and indeed my sincerest thanks for you taking the time to share your experience. Feedback such as yours is a great boost to everyone as we make ever greater strides to look after our guests.Memorable luxury experiences are what the team continue to strive for, and I am thrilled that in this instance they looked after you the way they did.We hope to welcome you back in the near future.Kind regards,Charlie PridmoreGuest Relations Executive

8/10 - 좋아요

Stephen

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Roman Prosi 님, 2023년 12월 30일
Dear Stephen,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to see that you rated your experience an 8 out of 10. Your satisfaction is important to us, and we hope you had a comfortable and enjoyable stay.If there are specific aspects of your visit that stood out or areas where we can improve, we'd love to hear more about them. Your insights are valuable as we continuously strive to enhance our guests' experiences.We appreciate your support, and we hope to have the pleasure of welcoming you back for another great stay in the future.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 - 훌륭해요

Oxana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very quite and cosy. Git a free of charge upgrade.Cool!
2023년 12월에 1박 숙박함
답변 제공: Roman Prosi 님, 2023년 12월 29일
Dear Oxana,Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you found our hotel quiet and cozy – creating a peaceful atmosphere is always a top priority for us.We're thrilled that you enjoyed the complimentary upgrade! It's our way of adding a little extra comfort and joy to your stay. We appreciate your kind words and the perfect 10 out of 10 rating.We hope to welcome you back for another wonderful stay in the future.With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol

10/10 - 훌륭해요

Leah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Roman Prosi 님, 2023년 12월 21일
Dear Leah,Thank you so much for taking the time to rate your recent stay at our hotel on Hotels.com! We truly appreciate your perfect score of 10 out of 10. We're thrilled to hear that you had a wonderful experience with us. If you have any specific feedback or comments you'd like to share, we'd love to hear more about what made your stay exceptional.We look forward to welcoming you back in the future!With kindest regards,Roman ProsiGuest Relations ExecutiveThe Bristol