로비

호텔 르 플라자 브뤼셀 여행 후기

4.5 out of 5
호텔 르 플라자 브뤼셀
Bd Adolphe Max Laan 118 126, Brussels

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 522개" "
평점 8 - 좋아요. 1001개 이용 후기 중 356개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 84개" "
평점 4 - 별로예요. 1001개 이용 후기 중 26개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 13개" "

9.2/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

JUNHEE

2024년 2월에 2박 숙박함
답변 제공: Eva - Communication Officer 님, 2024년 2월 23일
Dear Guest,Thank you very much for taking the time to rate your stay.We are delighted to see that you enjoyed your time here.Hoping to have the pleasure to welcome you again,Best regards,Eva

10/10 - 훌륭해요

HEON HO

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 6박 숙박함
답변 제공: Eva - Communication officer 님, 2023년 12월 11일
Dear Guest,Thank you for your feedback.We are happy to see that you enjoyed your time at Le Plaza Brussels.Best regards,Eva

10/10 - 훌륭해요

Jaeil

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 1박 숙박함
답변 제공: Eva - Communication Officer 님, 2020년 3월 5일
Dear Guest, Thank you very much for your very positive evaluation of your stay at Hotel Le Plaza. Hoping to welcome you soon again, Best regards, Eva Communication Officer

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
호텔은 아름다웠으나 예약시 확인했던 사항이 다르고 요청사함은 무용지물이라 몹시 실망했다. 첫번째, 엑스피디아에는 클래식룸에 에어컨이 있다고 표기되어 있으나 체크한 방에는 선풍기만 있었다. 선풍기! 두번째, 예약시 요청사항으로 더블룸을 체크했으나 트윈룸을 받았고 객실상황에 따라 달라질수 있다고는 하나 체크인시 요청한 방이 가능하지 않다는 언급조차 없는 것은 4성급 호텔 서비스로 보여지지는 않았다. 세번째, 더블베드로 요청을 다시 확인 했을때 초기예약이 트윈으로 되어있다는 어처구니 없는 대답을 받았고 이부분에서 이 호텔을 믿을수 있는지 의심이갔다. 다음날 아침 더블베드 룸이 가능한지 확인 하겠다고 했지만 그 다음날 체크아웃 까지 피드백이 전혀 없었다. 4성급 호텔이라고는 믿기어렵고 더 작은 호텔도 이 호텔보다는 더 좋은 응대를 보여준다. 다시는 선택하지 않을 호텔.
2019년 8월에 2박 숙박함

10/10 - 훌륭해요

Jean 님, Seoul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋은 위치, 좋은 분위기
방이 크지는 않지만, 고전적인 느낌을 주는 로비와 넓은 조식 공간, 브뤼셀의 중심가에 걸어서 10분거리에 위치하는 등 호텔이 갖추어야할 여러가지 요소들을 고루 갖추고 있습니다. 대부분의 장소에 걸어서 이동할 수 있고, 아주 가까운 곳에 지하철 역도 있으니 지하철을 이용하는 것도 좋습니다. 그런데 생각해보니 호텔 남자 직원이 조금 불친절 합니다. deposite을 아직도 돌려주지 않아서 뭔가 꺼림직하네요.
2017년 12월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가격대비 나쁘지 않은 선택
체크인 시 추가요금 지불하고 룸 2개 모두 프레스티지로 업그레이드를 했는데 룸 한개의 침대가 클래식 룸과 같은 작은 더블베드였습니다. 프론트에 룸 변경 요청하였고 프레스티지 룸이 없어서 킹 사이즈 베드가 있는 딜럭스 룸에 머물렀습니다. 솔직히 프레스티지나 딜럭스나 크게 차이가 없어 보입니다. 직원들 응대는 친절한 편이었으나 객실 내부는 리모델링이 필요해보였습니다. 주요 관광지는 대부분 도보로 이동이 가능합니다.

8/10 - 좋아요

Andrew

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 2박 숙박함
답변 제공: Eva - Communication Officer 님, 2024년 5월 28일
Dear Guest,Thank you very much for taking the time to share your feedback with us.It is a pleasure to read that you enjoyed your stay with us.We hope to see you again in the future.Best regards,Eva

10/10 - 훌륭해요

Jared

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel and really good value for what you get. Rooms were a good size and had lots of amenities. So that was the good. Now for areas of improvement. Instant coffee is fine for lesser hotels, but not for this caliber of hotel. It’s a given that drinks at a hotel bar are more expensive, but they were still pricey even by nice hotel standards. Obviously not a lot of serious concerns and the issues we did have had easy workarounds. Definitely would recommend staying here!
2024년 5월에 4박 숙박함
답변 제공: Eva - Communication Officer 님, 2024년 5월 21일
Dear Guest,Thank you so much for your detailed feedback! We're thrilled to hear that you found our hotel excellent and a great value. It's wonderful to know you appreciated the room size and amenities.We appreciate your constructive comments as well. We're always looking to improve, and your suggestion about upgrading our coffee options is noted and will be taken into consideration. Regarding the bar prices, we'll review our pricing to ensure it aligns with the expectations of our valued guests.Thank you once again for your recommendation, and we hope to welcome you back soon for an even better experience!Best regards,Eva

10/10 - 훌륭해요

Christopher

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Very nice hotel, excellent room, excellent service, good food. Reason for 3 star review of facilities was only 1 lift in operation and, even with the operational lift, there were some problems.
2024년 3월에 1박 숙박함
답변 제공: Eva - Communication Officer 님, 2024년 3월 27일
Dear Guest,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your stay overall and found our hotel, room, service, and food to your satisfaction.We apologize for any inconvenience caused by the lift situation during your visit. We understand the importance of efficient facilities for our guests' comfort and convenience. We want to assure you that upon being notified, a technician was immediately called to address the issues with the lift.Your comments are valuable to us as they help us improve, and we hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,Eva

8/10 - 좋아요

Gemma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A good base for a weekend in Brussels. Traditionally styled hotel with large rooms, comfortable beds, friendly staff and a convenient location.
2024년 3월에 2박 숙박함
답변 제공: Giulia 님, 2024년 3월 19일
Dear Guest,We thank you for your feedback and we are happy to hear that you have enjoyed your room and the location of our hotel.We hope to welcome you back at Le Plaza again in the future.Best Regards,

10/10 - 훌륭해요

Elisabeta

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Simply put: The best hotel in Brussels in my opinion or one of the best in my modest opinion. Great location: walkable/dining options/5 min from the train station. Very centrally located and very safe. Customer service: TOP NOTCH!! The room was great with all the luxury amenities. Total worth the price.VIP treatment in this hotel. Breakfast is really good too/The bar was awesome as well. Great choice for fun/vacation or business. Thank you Le Plazza Hotel, I’ll be back.Loved Brussels too. A great vibe!!
2024년 3월에 1박 숙박함
답변 제공: Eva - Communication Officer 님, 2024년 3월 12일
Dear Guest,Thank you so much for your glowing review! We're thrilled to hear that you had such a fantastic experience during your stay at Le Plaza Brussels. It's wonderful to know that you found our location convenient. We take pride in providing top-notch customer service and ensuring that our guests feel well taken care of, so it's gratifying to hear that you felt VIP treatment during your stay. We're delighted that you enjoyed the luxury amenities in your room, as well as the breakfast and the ambiance of our bar. Whether for business or pleasure, we're glad to have exceeded your expectations, and we look forward to welcoming you back on your next visit to Brussels. Thank you for choosing Le Plaza,Best regards,Eva

10/10 - 훌륭해요

MO

2024년 2월에 2박 숙박함
답변 제공: Eva - Communication Officer 님, 2024년 3월 26일
Dear Guest,Thank you so much for these wonderful marks.We hope to have the pleasure to welcome you again,Best regards,Eva

10/10 - 훌륭해요

Tomas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Eva - Communication Officer 님, 2024년 3월 1일
Dear Guest,Thank you very much for your kind feedback and for giving us a perfect 10/10 rating! We're delighted to hear that you had such a wonderful experience with us. Your satisfaction is our utmost priority, and we truly appreciate your support. We look forward to welcoming you again,Best regards,Eva

10/10 - 훌륭해요

Trevor

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Will come back! A wonderful stay. Thank you!
2024년 2월에 2박 숙박함
답변 제공: Eva - Communication Officer 님, 2024년 2월 27일
Dear Guest,Thank you so much for your wonderful feedback.We are looking forward already to welcoming you again soon!Best regards,Eva

10/10 - 훌륭해요

Karima

좋아요: 청결 상태, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Eva - Communication Officer 님, 2024년 2월 16일
Dear Guest,Thank you for your message.We are delighted to see that you enjoyed your stay with us and we hope to have the pleasure to welcome you again.Best regards,Eva

6/10 - 괜찮아요

Andrea

2024년 2월에 1박 숙박함
답변 제공: Eva - Communication Officer 님, 2024년 2월 7일
Dear Guest,Thank you for taking the time to share your feedback with us.Best regards,Eva

8/10 - 좋아요

A. Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel, most of the staff is very friendly..
2024년 1월에 7박 숙박함
답변 제공: Eva - Communication Officer 님, 2024년 1월 26일
Dear Guest,Thank you so much for taking the time to share your kind words about our hotel! We are delighted to hear that you found our establishment beautiful and that our staff contributed to a positive experience.Once again, thank you for choosing Le Plaza Brussels. We look forward to serving you again in the future.Best regards,Eva

8/10 - 좋아요

Tommi

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful old hotel with great location!
I spent two nights in this hotel after a business conferense in January 2024. Hotel is a beatuful older luxury hotel with plenty of charm and spacious rooms. The lobby bar is beautiful, but unfortunately only opened at 5pm on Friday and Saturday, which I found a little bit weird in a hotel this size. Would have also wished that the complementery waters would have been replenished while cleaning the room, I did not have any water left on sunday morning (I though they would have brought new ones like they normally do in this types of hotels). Location was great for shopping and within a confortable walking distance from the old town. Breakfast was very good.
2024년 1월에 2박 숙박함
답변 제공: Eva - Communication Officer 님, 2024년 1월 26일
Dear Guest,Thank you for your valuable feedback. We're pleased you enjoyed your stay and appreciate your comments.We apologize for the limited lobby bar hours on Friday and Saturday. We'll review this to enhance convenience. Please know that it is always possible to order drinks in the lobby.We're glad you found our location convenient and enjoyed the breakfast. We look forward to welcoming you back for an even better experience.Best regards,Eva

8/10 - 좋아요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Eva - Communication Officer 님, 2024년 1월 23일
Dear Guest,Thank you very much for sharing your evaluation.We are happy to see that you enjoyed your stay with us.Best regards,Eva

8/10 - 좋아요

Susanne

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Zeer net hotel. Alles in het centrum goed op loop afstand. Auto kan je veilig parkeren in hun eigen garage ( wel reserveren ). Alleen jammer dat ons bij inchecken werd verteld dat we ontbijt erbij hadden en voor het ontbijt werd ons verteld van oh toch niet. Verder is het een goed hotel
2024년 1월에 1박 숙박함
답변 제공: Eva - Communication Officer 님, 2024년 1월 22일
Beste Gast,Hartelijk dank voor uw feedback.Het doet ons veel plezier te lezen dat u genoten heeft van uw tijd bij ons.Onze excuses voor het misverstand met het ontbijt. Dit zou niet mogen gebeuren.We hopen u in de toekomst opnieuw te mogen verwelkomen.Met vriendelijke groeten,Eva

8/10 - 좋아요

Mikaela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bra läge!
Bra läge och standard på hotellet. Lite gameldags inredning men inget som stör. Ganska tråkig frukost för priset man betalar. Skönt med nära avstånd till tunnelbanan
2024년 1월에 2박 숙박함
답변 제공: Eva - Communication Officer 님, 2024년 1월 19일
Dear Guest,Thank you for taking the time to share your feedback.We are happy to read that you liked our hotel and its location.We hope to have the pleasure to welcome you again at Le Plaza Brussels.Best regards,Eva

10/10 - 훌륭해요

Brennen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Eva - Communication Officer 님, 2024년 2월 7일
Dear Guest,Thank you very much for sharing your feedback with us.We are delighted to receive these top notes and hope to have the pleasure to welcome you again in the future.Best regards,Eva

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Eva - Communication Officer 님, 2024년 1월 19일
Dear Guest,Thank you for your positive feedback.We are happy that you enjoyed your stay with us.Best regards,Eva

8/10 - 좋아요

Reginald

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel and location, no coffee for guest :(
Great hotel and location. Its a shame that it doesn't have even coffee for its guest during the middle of the day. They have a great bar that guest should have access during normal 10-24.
2024년 1월에 2박 숙박함
답변 제공: Eva - Communication Officer 님, 2024년 1월 19일
Dear Guest,Thank you very much for your feedback.We are happy to read that you enjoyed the hotel and its location.Please note that our bar is indeed only open from the late afternoon, but that it is possible to have drinks in our bar during the day.Hoping to have the pleasure to welcome you again,Best regards,Eva

10/10 - 훌륭해요

Doran

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Schönes Hotel mit "Grand-Charme"
Schöne Hotel der Grand Art Ära, Zentral gelegen, gutes Frühstück und saubere Zimmer.
2023년 12월에 4박 숙박함
답변 제공: Eva - Communication Officer 님, 2024년 1월 19일
Sehr geehrte(r) Gast(e),Vielen Dank für Ihr Feedback.Wir freuen uns zu lesen, dass Sie Ihren Aufenthalt bei uns genossen haben und hoffen, Sie wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Eva

10/10 - 훌륭해요

GRECIA 님, LANCASTER

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Eva - Communication Officer 님, 2024년 1월 19일
Dear Guest,Thank you for sharing your feedback.We are delighted to see that you enjoyed your stay with us.Best regards,Eva

10/10 - 훌륭해요

Johan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Eva - Communication Officer 님, 2024년 1월 19일
Dear Guest,Thank you very much for these wonderful notes.We hope to have the pleasure to welcome you again.Best regards,Eva

8/10 - 좋아요

Kim Jillian

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Worse receptionists.
Got at 10am at the airport, at 3pm I saw people getting their room keys and they receptionist did not bother to let us know after waiting so many hours. When I tried checking in 10am, the guy at reception laughed at me saying “no check out is at 12pm” very rude and not welcoming. Housekeepers are very good and rooms are very clean but old and need renovation. Location is great and near basically everything.
2023년 12월에 3박 숙박함
답변 제공: Eva - Communication Officer 님, 2024년 1월 5일
Dear Guest,Thank you for taking the time to share your feedback with us.We are sorry to read that you didn't feel welcome. This certainly isn't the way we want are guests to feel. We will make sure to transmit your comment to our front office, to make sure this never happens again. Early check in is possible upon availability and sometimes this differs according to the room category that you booked.Thank you for your positive words about our colleagues from housekeeping and our location.We do hope to have the chance to welcome you again in the future.Best regards,Eva

10/10 - 훌륭해요

Johan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Eva - Communication Officer 님, 2024년 1월 19일
Dear Guest,Thank you very much for these wonderful notes.We hope to have the pleasure to welcome you again,Best regards,Eva

10/10 - 훌륭해요

Esther

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was grest
2023년 12월에 3박 숙박함
답변 제공: Eva - Communication Officer 님, 2024년 1월 5일
Dear Guest,We are delighted to see that you enjoyed your stay with us.Thank you for sharing your feedback with us.Hoping to have the chance to welcome you again,Best regards,Eva

6/10 - 괜찮아요

Marwan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The bathtub had a stain that could not be removed after asking 2 times, other than that, the hotel is nice and very close to everything you need
2023년 12월에 3박 숙박함
답변 제공: Eva - Communication Officer 님, 2024년 1월 19일
Dear Guest,Thank you for taking the time to share your feedback.We apologize for not being able to remove the stain. Thank you for letting us know, our technician is on the case. Please note that the bathtub is a little bit damaged in that spot and that it isn't dirty. We are happy to see that you did enjoy your stay with us and that you appreciated our location.Hoping to have the chance to welcome you again,Best regards,Eva

8/10 - 좋아요

Robin

좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: Eva - Communication Officer 님, 2024년 1월 22일
Dear Guest,Thank you very much for your feedback.It is a pleasure to see that you enjoyed your stay with us.Best regards,Eva

10/10 - 훌륭해요

Aoi

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Eva - Communication Officer 님, 2024년 1월 2일
Dear guest,Thank you very much for these positive marks.We are delighted to see that you enjoyed your stay with us and hope to have the pleasure to welcome you again.Best regards,Eva

4/10 - 별로예요

Ariadna Milagros

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Staff not helpful at all . Room was not ready when we arrived . Location was far from center
2023년 12월에 3박 숙박함
답변 제공: Eva - Communication Officer 님, 2024년 1월 2일
Dear Guest,Thank you very much for your feedback.We are sorry to see that your stay with us didn't meet your expectations.Best regards,Eva

2/10 - 너무 별로예요

guillaume

Très decu
L'hotel m'a facturé 225 euros parce que la fenêtre de la chambre etait abimee sans apporter aucune preuve outre 150 euros potr avoir fumé alors qu'en arrivant la premiere nuit, cela sente deja. Je trouve cela inadmissible. En outre, pour une suite junior, il n'y a meme pas de climatisation excepté un ventilateur !! Cet hotel ne reflete pas ce qu'il pretend. La sonorisation entre les chambres est a revoir puisque l'on entend les télévisions marcher Je ne recommande pas pourtant j'etais un fidele client. Je deplore la maniere avec laquelle la réception m'a mis devant lf dait accompli
2023년 12월에 3박 숙박함
답변 제공: Eva - Communciation Officer 님, 2023년 12월 29일
Cher Client,Merci beaucoup d'avoir pris le temps de partager votre commentaire.Nous sommes désolés de lire que votre dernier séjour n'a pas répondu à vos attentes.En ce qui concerne les charges pour avoir fumé: l'interdiction de fumer est clairement affichée dans les chambres.Malheureusement nous avions également remarqué que la fenêtre avait été endommagée pendant votre séjour. Les charges supplémentaires servaient à réparer ce dégâts.Nous vous remercions d'avance pour votre compréhension.Bien à vous,Eva

10/10 - 훌륭해요

Zahra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Eva - Communication Officer 님, 2023년 12월 28일
Dear Guest,Thank you so much taking the time to share your feedback.We are delighted to see these wonderful notes.We hope to see you again at Le Plaza Brussels.Best regards,Eva

10/10 - 훌륭해요

Wan-Thai

2023년 12월에 4박 숙박함
답변 제공: Eva - Communication Officer 님, 2024년 1월 19일
Dear Guest,What a pleasure to see that you enjoyed your stay with us.We hope to have the chance to welcome you again,Best regards,Eva

10/10 - 훌륭해요

Cansu

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
%100 Quality
We had a wonderful weekend with my family in Brussels. Anyone who says anything bad about the hotel has absolutely no taste. Yes some place are under constructions but not disturbed so much. I don't know if it's Christmas time, but the moment you walk in the door what an wonderful atmosphere and it feels very good. Spending time in a hotel lobby may seem boring for people, but I cannot say the same for this hotel. Because it's a lobby where you'll really want to spend time. The rooms are clean, the staff is friendly and warm, I am sure that if I come here again, I will not choose any other hotel than this one. Thank you to all the staff. It was a super experience.
2023년 12월에 3박 숙박함
답변 제공: Eva - Communication Officer 님, 2023년 12월 27일
Dear Guest,It is a real pleasure to read your kind words about your Plaza experience.Thank you very much for taking the time to share your feedback. We have shared it with all our colleagues.Hoping to have the chance to welcome you again at Le Plaza Brussels.Best regards,Eva

10/10 - 훌륭해요

Maximilien

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Eva - Communication Officer 님, 2023년 12월 27일
Dear Guest,Thank you very much for these wonderful notes.We are delighted to see that you had an enjoyable stay in our hotel.Hoping to have the chance to see you again,Best regards,Eva

8/10 - 좋아요

Hector

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel is very good, well maintained and very good location even thou at night lot of homless people sleeping in front of the hotel. Due to this the hotel closes the door at night and your have to ring a bell , when you check in for the first time after 10 PM , they should advise you this, otherwise you will find a totally locked in hotel with all front doors closed and you do not know where to enter, I spent 20 minutes walking around trying to find a door to get in, When I made this comment this to the front desk staff, their response was not vey friendly and professional - except this unwelcoming response, everything else was good !
2023년 12월에 2박 숙박함
답변 제공: Eva - Communication Officer 님, 2023년 12월 27일
Dear Guest,Thank you very much for your feedback.We are happy to read that you enjoyed your stay with us.We are sorry that you didn't feel welcome upon your arrival. This certainly isn't the way we want our guests to feel.Your constructive comment has been transmitted to our reservations department, who will make sure to inform future guests.We hope to have the chance to welcome you again in the future,Best regards,Eva

8/10 - 좋아요

Ulkar

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: Eva - Communication Officer 님, 2023년 12월 22일
Dear Guest,Thank you very much for sharing your feedback with us.We are happy to see that you enjoyed your stay with us.We hope to have the pleasure to welcome you again,Best regards,Eva

10/10 - 훌륭해요

Monica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El hotel muy bonito y limpio. Esta muy céntrico. A cualquier punto que quieras visitar, esta muy cerca (tren, centro, tiendas, restaurantes).
2023년 12월에 2박 숙박함
답변 제공: Eva - Communication officer 님, 2023년 12월 18일
Estimada Huésped,Muchas gracias por sus comentarios positivos.Estamos encantados de leer que disfrutó de su estancia con nosotros y esperamos volver a verle en el futuro.Saludos cordiales,Eva

10/10 - 훌륭해요

Bohumir

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Super
2023년 12월에 1박 숙박함
답변 제공: Eva - Communication officer 님, 2023년 12월 15일
Dear Guest,We are delighted to see that you enjoyed your Plaza experience.Thank you for sharing your feedback with us.Best regards,Eva

8/10 - 좋아요

Christelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Séjour Bruxelles
Séjour agréable… l’hôtel est très calme, la literie parfaite. En chambre suite junior pour mes 50 ans! Petit bémol au Check in , la réceptionniste nous as demandé de régler la facture alors que nous l’avons déjà fait sur internet. Petit soucis rapidement rectifié. L’hôtel est très bien situé à 3 minutes de la station de métro Rogier. Petit déjeuner buffet très bons.
2023년 12월에 1박 숙박함
답변 제공: Eva - Communication officer 님, 2023년 12월 11일
Chère Cliente,Merci beaucoup d'avoir pris le temps de partager votre feedback avec nous.Nous sommes ravis de lire que vous avez passé un agréable séjour parmi nous à l'occasion de votre anniversaire.Toutes nos excuses pour l'erreur au check in.Nous espérons avoir le plaisir de vous accueillir à nouveau dans le futur.Bien à vous,Eva

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is on another level, really gorgeous, very well located right near Brussel-Noord station and bus and subway station are down the street. Shopping is just a block away and the Grand-Place is a walkable distance. Our room was far from the elevator but it compensated by being very quiet, the amenities were by Floris and were a true highlight as was our room which was spacious and airy. The staff were also great and helpful.
2023년 12월에 2박 숙박함
답변 제공: Eva - Communication officer 님, 2023년 12월 11일
Dear Guest,We are delighted to read these positive comments about your experience at Le Plaza Brussels.Thank you very much for taking the time to share them with us.We really hope to have the pleasure to welcome you again.Best regards,Eva

10/10 - 훌륭해요

TARO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Eva - Communication officer 님, 2023년 12월 8일
Dear Guest,Thank you for taking the time to share your notes with us.We are happy to see that you enjoyed your time with us and hope to see you again.Best regards,Eva

10/10 - 훌륭해요

Gita 님, Tustin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel comfortable big room. Staff processed checkin checkout smoothly but i felt they need to smile more. Breakfast was wonderful. Beds were very comfortable. Large bathroom, wish they supplied robe and slippers. Lot of construction around the hotel and surrounding areas. I think it is a major part of Brussels. Overall I give this hotel 9 out of 10
2023년 12월에 3박 숙박함
답변 제공: Eva - Communication Officer 님, 2023년 12월 7일
Dear Gita,Thank you very much for your feedback.It is a real pleasure to read that you enjoyed your stay with us.We hope to have the chance to welcome you again in the future.Best regards,Eva

8/10 - 좋아요

Scott

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
overall very good but room was cold
2023년 11월에 2박 숙박함
답변 제공: Eva - Communication Officer 님, 2023년 12월 6일
Dear Guest,Thank you very much for your feedback.We are happy to read that your overall experience was positive.We will transmit your comment to our management.We hope to have the chance to welcome you again,Best regards,Eva

10/10 - 훌륭해요

Peter

2023년 12월에 1박 숙박함
답변 제공: Eva - Communication Officer 님, 2023년 12월 5일
Dear Guets,Thank you for giving us these top marks.We are happy that you enjoyed your stay with us.Hoping to have the pleasure to welcome you again,Best regards,Eva