Hotel Metropole

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Reviews

8.0 out of 10
Very good
Located close to Rue Neuve and Library of the National Bank of Belgium, Hotel Metropole provides a terrace, dry cleaning/laundry services, and car rentals on site. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a gym.

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available
  • Parking available

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Junior Suite

Room

Junior Suite

  • 40 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Room

Superior Twin Room

  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Room

Superior Double Room

  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege Room

Room

Privilege Room

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Located in Lower Town, a neighborhood in Brussels, Hotel Metropole is near a metro station. St. Catherine's Square and Jeanneke Pis are notable landmarks, and travelers looking to shop may want to visit Rue Neuve and Brussels Christmas Market. Library of the National Bank of Belgium and Tour & Taxis are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing. Visit our Brussels travel guide
Map
31 Place de Brouckere, Brussels, 1000

What's nearby

  • A busy outdoor market area with people walking and sitting at tables.
    Rue Neuve
    1 min walk - 0.1 km
  • A historic cathedral with a large rose window and a bell tower.
    St. Catherine's Square
    3 min walk - 0.3 km
  • A grand, illuminated building with intricate architecture and a large, blue-lit Christmas tree in the center.
    Brussels Christmas Market
    6 min walk - 0.5 km
  • A grand, ornate building with intricate architectural details and a large open square in front.
    La Grand Place
    7 min walk - 0.7 km
  • A bronze statue of a child on a pedestal, set against a weathered stone wall with intricate carvings.
    Manneken Pis Statue
    10 min walk - 0.9 km

Getting around

  • De Brouckere Station
    2 min walk
  • Brussels Central Station
    11 min walk
  • Brussels Airport (BRU)
    35 min drive

Restaurants

  • Burger King
    2 min walk
  • Black & White
    2 min walk
  • Continental - Creative market, hub & café
    2 min walk
  • YOUWOK.
    2 min walk
  • Adagio
    3 min walk

About this property

Hotel Metropole

  • Historic hotel near St. Catherine's Square
  • Located close to Rue Neuve and Library of the National Bank of Belgium, Hotel Metropole provides a terrace, dry cleaning/laundry services, and car rentals on site. In addition to a bar and a gym, guests can connect to free in-room WiFi.
  • You'll also find perks like:
    • Buffet breakfast (surcharge), valet parking (surcharge), and airport pick-up service (surcharge)
    • Express check-in, concierge services, and luggage storage
    • Smoke-free premises, free newspapers, and a porter/bellhop
  • Room features
  • All 251 rooms boast comforts such as 24-hour room service and laptop-friendly workspaces, as well as perks like free WiFi and air conditioning.
  • Other conveniences in all rooms include:
    • Free toiletries and hair dryers
    • Heating, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Valet parking on site (EUR 27 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 28 for adults and EUR 14 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1895
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • TV

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 3:00 PM - midnight
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Christmas Day and New Year's Day:
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of EUR 50 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 30 per night

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 50.00 per night
  • A tax is imposed by the city: EUR 5.60 per room, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 28 for adults and EUR 14 for children
  • Airport shuttle fee: EUR 75 per room
  • Valet parking fee: EUR 27 per day
  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

How much is parking?

Valet parking is available for EUR 27 per day.

What time is check-in at Hotel Metropole?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Metropole?

Check-out is at noon.

Does Hotel Metropole provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of EUR 75 per room applies.

Where is Hotel Metropole located?

Located in Lower Town, this historic hotel is within a 5-minute walk of Rue Neuve and St. Catherine's Square. Library of the National Bank of Belgium and Brussels Christmas Market are also within 10 minutes. De Brouckere Station is only a 2-minute walk and Bourse-Beurs Station is 6 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Metropole Reviews

8.0

Very Good

8.2

Cleanliness

8.2

Location

8.4

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 373 out of 1000 reviews
Rating 8 - Good. 365 out of 1000 reviews
Rating 6 - Okay. 163 out of 1000 reviews
Rating 4 - Poor. 54 out of 1000 reviews
Rating 2 - Terrible. 45 out of 1000 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we stayed here in 2017, it was in a great location, plus we got two free beer with the room. The restaurant in the hotel was also great!
Stayed 3 nights in Apr 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Received an excellent level of service from Andrea on the front office reception desk in resolving the issues with our booking which expedia had failed to address
Stayed 3 nights in Jan 2020
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service

Definitely not a 5star hotel

I booked the privilege room online, but when I arrived, the room offered to me is quite different with the pictures showed in the website. I doubt they gave me a basic room instead but when I asked them in the reception, no one sloved my question. One guy only ask me whether I need to call the manager, but when I said yes, no one contact me then
Stayed 2 nights in Mar 2020
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
Beautiful hotel in great Need of renovation & customer Service. Public Rooms lovely; well preserved making a lovely experience downstairs. Room I was given,and those of many of my fellow conference attendees at conference there, did not look like Picture here. Mine had not been renovated for decades. Radiators did not work. I had no hot water to shower with or in my sink. Made the staff Aware of this that first night when tried to shower. Told Concierge& reception staff next morning. No offer of room Exchange..said they would tell maintenance. Coming back very late that second night of stay from conference and stepped into shower - still no hot water. Then left a note on door for maintenance staff on the Hotel sheet put on the doorknob. Called Concierge & Reception staff also.No help. Said they would pass on to maintenance.Then next busy conference day, try take a shower at 2330, still no hot water in the bathroom sink or shower. Called Concierge. Said would send Manager up. that took until 015ish. after midnight. Manager/ another staff. I knew to run water to see if hot water comes. Tried 3 nights myself. Insisted on not believing me as Cold water poured out of both faucets.then, offered me a new room. I just needed to Sleep. At checkout next morning next day informed Concierge, receptionist, and asked to talk to Manager. He was came out. Asked for my Money back for stay & Manager said would take care of, taking email & phone no.. Never contacted me and do not follow up:
Stayed 3 nights in Oct 2019
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort

Bel hôtel

Bel hôtel historique au centre de Bruxelles hall d’entrée superbes bon petit déjeuner beaucoup d’attente pour check in et intrusion dé mendiants dans l’hôtel et difficile de le signaler par téléphone à la réception car pas de réponses, chambre grande et spacieuse
Stayed 3 nights in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buon hotel!

Ottima esperienza. Hotel comodo e ottimo rapporto qualità prezzo
Stayed 4 nights in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ottimo!

Mi sono recata a Bruxelles per lavoro. Ottimo rapporto qualità prezzo e location molto comoda e centrale
Stayed 4 nights in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classically stylish and affordable, in a great location.
Stayed 3 nights in Feb 2020
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Room comfort

The hotel of 2 half’s

A hotel of 2 half’s. Initially we were put in the left side of the hotel in a large room which was very dated and needed redecorating. The noise above kept us awake all night, very loud voices and banging, the room was also extremely hot. We asked to move and the reception staff put us in the right side of the hotel. A different world, lovely decoration, quality room with working heat controls. Hospitable staff but you would have to be careful which side of the hotel you were put on.
Stayed 2 nights in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff - lovely hotel highly recommended
Stayed 2 nights in Feb 2020
Verified review

6/10 Okay

Terrible breakfast

Overall the hotel is ok. The location of the hotel is excellent, entrance to metro is right in front of the hotel. Also very close to city centre. The reception and entrance hall are grand and beautiful, that’s where the superlative end. The room is in desperate need for update, the walls and carpets feel dirty. For 5* hotel the room lacks tea / coffee making facilities and other amenities expected. The staff is nice and polite enough, but nothing extra and the worst of it is probably food. The room service quality is underwhelming, while the breakfast is just a rip off. Fake eggs, fake fruit juices and terrible coffee, no fresh vegetables and lack of fruit beside apples and tinned fruit salad. Not worth paying extra, not worth 5* hotel. So overall the value for money is not there.
Stayed 3 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

記念になる宿泊

家族で宿泊しました。ヨーロッパ周遊の中で最高のホテルでした。宮殿のようだと家族で大喜び、グランプラスにも近く、雰囲気も最高でした。お世話になりありがとうございました。
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Amenities
A classic looking building and atmosphere give you a sense of an old-world feel. I ordered a large room on the 6th floor and had a balcony.
Stayed 3 nights in Jan 2020
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
This hotel is very beautiful and my room was large, clean and quiet. But I paid extra for the breakfast which was a huge disappointment. Powdered eggs, low quality food, and when I said this to the reception when check in out I received a very cold (somewhat rude) response. I would highly recommend not having the breakfast at the hotel, and instead eat at The Avocado Show or Peck 47 (very close to the hotel and delicious breakfasts).
Stayed 2 nights in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with the most fabulous Art Nouveau elevator. The rooms are updated with very nice bathroom fixtures.
Stayed 2 nights in Jan 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This is not a 5-stars hotel!

It spent an hour to check in because they gave a wrong room key, lucky, the room is untidy and peoples are still occupied, and the type of the room is not the one that I was booked. There is no tea/coffee maker in room, it is not the same standard of 5-stars hotel. When I was check out, I paid the city tax by cash (EURO$22), I did not have the change and a receipt, and told them please don't charge to my credit. After a week, I found Euro$21.2 is charged to my Credit card. I wrote an email and message via facebook yesterday, but there is no respond! Is it a 5 stars hotel service? I have noticed that "for any urgent matter, please contact: fo@metropolehotel.be"", but, there is still no reply! For the person in charge of this hotel, if they receive my comment, please leave a name, tittle, and email to handle my complaints.
Stayed 5 nights in Dec 2019
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
De kamers zijn oud, niet goed onderhouden en totaal niet wat je verwacht van een 5-sterren hotel. De foto's zijn waarschijnlijk genomen in 1930 want alles is oud. Laat je niet misleiden door de foto's van de kamers. Bij navraag leerden wij dat er maar enkele kamers zo uitzien. Er lag geen stof op de kamer en het bed was schoon. Daar was ook alles mee gezegd. Er zat overal schimmel in de badkamer, en kwam een verschrikkelijke putlucht uit de wasbak. Door de kamer heen lagen losse elektriciteitskabels. Op het balkon hing een halve schotel boven de deuropening. Het personeel was vriendelijk maar vertelde ons weinig te kunnen doen aan de staat van de kamer. Zo was het nu eenmaal.
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1番安い部屋でしたが、部屋の中もクラシックで可愛くて良かったです。 タオル、ヘアドライヤー、ボディソープ、シャンプーはあります。 スリッパ、歯ブラシ、バスローブはありません。 チェックアウト後に荷物を預かって貰った際、パリで購入したバターは冷蔵庫に入れて預かってくれました。 とてもクラシックな装飾が豪華な分、古さはありますが清潔です。 アクセスは観光には問題なく徒歩で移動できますがブリュッセル南駅からは地下鉄で4駅、中央駅からは徒歩12.3分です。
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ブリュッセルではこのホテルをぜひすすめたい！歴史があり、サービスも十分良い
Stayed 1 night in Dec 2019
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

BIEN SITUE

Endroit agréable pour visiter Bruxelles à pied La chambre qui apparaît en photo sur le site de réservation ne correspond pas à celle qui vous est attribuée ! Côté décevant ! Mais c'est récurrent sur les différents sites de réservation !!!!
Stayed 4 nights in Dec 2019
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No es un hotel 5 estrellas jamas !!! Lobby arquitectónicamente lindo pero con luz pobre !!nada q ver el hotel con las fotos !!! un timo total todo descuidado mi habitación alfombra sucia y olor desagradable los lavamanos completamente tapados tenías q ocuparlos con un hilo de agua y el plomero jamás llegó para solucionarlo no era para nada lo q esperaba y menos después de ver las fotos así q para nada fiarse q de las fotos a la realidad y las 5 estrellas es otra cosa en la realidad decepción total
Stayed 3 nights in Dec 2019
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nun zum dritten Mal die Bewertung: Empfang okay, Äußerlichkeiten im Hotel z.b. Foyer, gastraum gut bis sehr gut. Das Zimmer ein Horror! im Badezimmer hat die Steckdose nicht funktioniert, keine Rasur, keine Frisur. Die Heizung im wohnraum war kaputt. Dafür wurde generöse Weise ein kleiner Heizkörper dahingestellt. Die Tür vom Badezimmer war nicht zu schließen. Leider Gottes auch nicht die Tür zum kleinen Balkon. Erfolgt bei 0 Grad in der Nacht wir haben uns den.... Abgefroren! diese Tür war absolut nicht zu schließen! Des weiteren waren viele Sachen angeschlagen die holzverkleidung und so weiter, die wollen aber angeschlagen. Der teppichboden hatte bessere Jahrzehnte gesehen. Kurz gefasst der reiseprospekt Aspekt bezüglich Jugendstil wird erfüllt. Die Zimmer sind hier doch unter aller Kanone. Schade ums Geld! nicht empfehlenswert. Aber gehen Sie gerne mal hin um einen Kaffee zu trinken ein belgisches Bier zu trinken oder etwas zu essen, das mag besser sein! Ich war jetzt schon zweimal da und bin zweimal reingefallen! Uns langt es! Und ich hoffe dass zumindest diese Rezension ankommt
Stayed 2 nights in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
広い部屋で満足しました。 歴史がある建物の為、綺麗ではありませんでしたが雰囲気があり良かったです。 チェックインの時にハウスキーピングが終わっておらず待たされたのは残念でした。 スタッフの方は親切で大変良かったです
Stayed 1 night in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brussels Christmas Market

Really enjoyed our stay comfortable rooms well equipped bathroom clean tidy Hotel staff friendly and helpful
Stayed 2 nights in Dec 2019
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

Very average

Rooms were not great and not as good as it looks in the photos. Rooms are very basic and like a 3 star hotel. Bed was not comfortable. There were stain on the carpet. Our room wasn't cleaned until i had asked reception at 6pm. Overall i would say it was a 3 star experience.
Stayed 2 nights in Dec 2019