Great score! 10/10! Someone must be the best ;-) Dorien Broothaerts Guest Experience Manager

Lovely review. Thanks a lot! Dorien Broothaerts Guest Experience Manager

Thank you for your score, Bahaa! We'll do our best to get a better one during your next visit. Have a wonderful afternoon!

Bonjour Cédric, Nous vous remercions pour votre récent séjour parmi nous et pour votre avis agréable ! Vendredi dernier, nous avons en effet organisé une fête d'été pour le personnel dans notre jardin afin de remercier notre équipe pour son travail et son dévouement. Nous avons fait de notre mieux pour rester sage et de finir tôt pour ne pas déranger nos clients. Nous nous excusons si cela vous a dérangé, mais nous sommes heureux de lire que vous avez eu une bonne expérience dans l'ensemble !

Hi Bahaa,Our best wishes for the new year! Thank you so much for the perfect score! Happy to see we've left such a good impression on you. Hope to see you here again in the near future,Van der Valk Brussels Airport Team

Deat Barlinek, We give you our best wishes for the new year! Hope you enjoyed your recent trip to Brussels. Always happy to welcome you here during your next stay. Please take care! Kind regards,Van der Valk Brussels Airport Team

Wow, another perfect score! Thank you so much, Juan! We hope you had a good time in Brussels during the end of the year, and we wish you the best for 2024! Kindest regards,Van der Valk Brussels Airport Team

Merci beaucoup Ghyz! Nous espérons vous revoir ici bientôt, L'équipe Van der Valk Brussels Airport

Thank you for the nice score, Georges! We already look forward to welcoming you here again and wish you a wonderful day. Kind regards,Van der Valk Brussels Airport Team

Hello Tayfur, Thank you for your recent stay with us and for taking the time to leave feedback about your stay! Regarding the windows not fully opening, this is a safety measure taken in Belgium for high-floored hotel buildings.Your remark about the airconditioning has been forwarded to our technical supervisor for further inspection, we apologize for the inconvenience caused. Hope to see you here again soon for a better experience! Feel free to contact our reception directly for any specific wishes. Kindest regards, Van der Valk Brussels Airport Team

Hi Mark, What a lovely review! Thank you so much for sharing this with our Expedia community. We're glad you enjoyed your stay here and already look forward to welcoming you again. Have an amazing day and take care,Van der Valk Brussels Airport Team

Hello Anne-Sofie, Thank you for rating your experience at our hotel. Next time, feel free to share additional feedback so that we can take note of it in your profile and keep on improving! Have a wonderful afternoon,Van der Valk Brussels Airport Team

Dear Barbara, Thank you for taking the time to rate us! We're sorry to see we haven't been able to obtain a higher score. Feel free to share your feedback with us next time as it helps us to understand which areas still need improvement! Wish you a wonderful afternoon and hope to see you here again for a better experience, Van der Valk Brussels Airport Team

Dear Kristian, Thank you for your honest feedback. We want to keep on improving for our valued guests, so we appreciate your comments. Happy to read our breakfast blew you away! We get compliments on it often so we're glad to see you had the same experience. Hope to welcome you here again in the near future! Kindest regards, Van der Valk Brussels Airport Team

Thank you for the 8/10, Gery! Hope you had a safe trip and looking forward to welcoming you here again! Warm regards, Van der Valk Brussels Airport Team

Hi V., Thank you so much for your nice review! We're glad you enjoyed your stay here. Regarding the windows, as a safety measure in high-floored hotel buildings, windows cannot be opened fully. We're sorry if this inconvenienced you. Hope to see you here again soon! Kind regards, Team Van der Valk Brussels Airport

Dear Lodewijk,Thank you for choosing us and your honest feedback, we truly appreciate it as it helps us to keep growing. We understand your comments about the infrastructure, and are happy to share that we have major renovations planned in the next year. Your comments about the room have also been shared with management. Your remark about the bar staff would've been more helpful if you gave us more context, but alas we have shared it with our restaurant manager for follow up, thank you. We genuinely apologize for the inconveniences you faced during your stay here, and would love to have the opportunity of welcoming you here again in the near future to offer you a more adequate service!Kindest regards, Van der Valk Brussels Airport Team

Thank you for the perfect score, Tamas! Hope to see you again soon,Van der Valk Brussels Airport Team

Dear Bruno, We truly appreciate your 10/10 review and compliments about our helpful team and delicious food. We are aware of the current implications with our wifi network, due to some maintenance rounds in the hotel. Our apologies for the inconvenience. Your comments on the parking system is also shared with our facility team, thank you! We're delighted that you're looking forward to staying with us again, and we can't wait to welcome you back!Kindest regards,Van der Valk Brussels Airport Team

jHey Francisco,Happy to see you were so satisfied with our hotel that you gave us a 10/10! Thank you! Have a wonderful day ahead, Van der Valk Brussels Airport Team

Wow, another 10/10 Thank you so much, Irene! Have a safe trip and hope to welcome you here again another time. All the best, Van der Valk Brussels Airport Team

Hey Wolfgang, Thank you for your recent stay with us and the helpful feedback. Our gym gets cleaned daily, but good point to add a sanitizer there. We're on it! Hope to see you here again soon, Van der Valk Brussels Airport Team

Hi Kevin, Thanks for the nice score and honest feedback! As a hotel that gives importance to sustainable travel, our airco systems indeed have preset levels, you can tweak about 2 degrees above or below the standard level in order to save energy. We will take into consideration your comments about our extensive breakfast buffet, for future improvements in our selection. Hope to see you here again soon! Van der Valk Brussels Airport Team

Hi Girolamo,Thank you for your kind words! We're happy you found our location close to the airport convenient. Hope you had a good trip and that we'll be your choice again for your next one! Kind regards,Van der Valk Brussels Airport Team

Hey Jesse,Thanks for your recent stay and your score. Feel free to share more details about your feedback so we can now which points we could improve for our guests! Hope to see you here again for a better experience,Van der Valk Brussels Airport Team

Thank you for the 8/10, Mark! We'll do our best to turn that into a 10/10 during your next visit! Warm regards,Van der Valk Brussels Airport Team

Hello Walter,We're beyond happy to read you had a good stay here and would choose us again next time. We hope to see you again and wish you a wonderful day! Kind regards, Van der Valk Brussels Airport Team

Hello Mika, Thank you for the positive score, we're really glad to have made a good impression on you during your stay here.Have a safe trip and hope to see you here again soon! Kindest regards,Van der Valk Brussels Airport Team

Dear Alexandra,Thank you for your honest feedback. We're truly sorry that your stay wasn't entirely satisfactory here, even though we switched your room upon request. We take pride, as the Van der Valk brand, in offering all our guests the most comfortable stay possible, and are sorry our service fell short this time. We have sent your room number(s) to our housekeeping manager for further inspection, as we take your comment very seriously. Hopefully you'll give us another chance in the future to make things right. Take care,Van der Valk Brussels Airport Team

Hi Claire, Thank you for the 8/10 score, it makes us happy that our hardworking team's efforts have been reflected during your visit!We look forward to welcoming you again here for an even better experience, and hopefully turn that 8 to a 10/10. All the best, Van der Valk Brussels Airport Team