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햄프턴 인 버팔로-에어포트 / 갤러리아 몰 여행 후기

2.5 out of 5
햄프턴 인 버팔로-에어포트 / 갤러리아 몰
1745 Walden Ave, Buffalo, NY

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 562개" "
평점 8 - 좋아요. 1000개 이용 후기 중 278개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 78개" "
평점 4 - 별로예요. 1000개 이용 후기 중 42개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 40개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was great- great location, indoor pool, breakfast included. Staff was also wonderful.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Camille

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well done to the staff for the fun treats and the goodie bags for the hotel guest in celebration of the Solar Eclipse! Fun decorations in the lobby also!
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Judith

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the staff were very professional. We enjoyed the breakfast, well presented.
2024년 4월에 1박 숙박함

4/10 - 별로예요

Tara

Beds were comfortable and the breakfast was ok. We stayed on the first floor and our 2nd night was horrible. No one slept. From 2am until 5am there were people talking loudly and laughing near the front desk. We called the front desk a couple of times to have the noise level addressed and it was met with “we don’t hear anyone, we checked.” So I’m almost certain it was the front desk agent hanging out with friends during their shift. I have worked for Hilton hotels before and this level of customer care was terrible.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Lisa 님, Forked River

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Nabil

아이를 동반한 가족 여행
Staff told me that hotel booked through Expedia , I can’t collect loyalty points , that is weird , ultimately money going to Hilton honors
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Louise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The atmosphere and the customer service representative was very helpful and us feel important at all times
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Cierra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
staff were very friendly and helpful, rooms were extremely spacious and clean. my only complaints were regarding noise: the guests across the room from us had younger children and at times, late at night you could hear the children yelling and parents talking to the children. my other complaint was the hot tub was closed during the duration of our stay and the main reason we booked was for the hot tub so that was disappointing. other than those two complaints the hotel was amazing and we will for sure return in the future.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Alana

좋아요: 편의 시설/서비스
This property is perfect for a few days stay. Extensive complimentary breakfast, free coffee tea and fresh lemon water all day. Close to absolutely everything, modern and clean! We went to the hockey game and it was less than 15 min away.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Kamran

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

8/10 - 좋아요

Tearra

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Traci

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was good. My only complaint was it was noisy. I didn’t appreciate someone banging and fixing a room door beside me at 7:00 am. Other than that good location for shopping & food.
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

David

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Hotel pool was out of service, website only specified hot tub was out of service. Would have been nice to get notification prior to check in as this was one of the reasons for staying here. They offered usage of pool as sister property that was a few minute drive, not ideal. Room was clean, some items didn’t work like plug in on night stand and thermostat was intermittent. Breakfast was typical basic continental options. Staff was friendly and accommodating. Will look at other hotels for next stay.

10/10 - 훌륭해요

Rhonda

2024년 3월에 2박 숙박함

8/10 - 좋아요

mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy access to everything that we needed. Hottub was out of service. Bed frame was sticking out from under the mattress and could be hazardous.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Claudia

가족 여행
Nice resort but hot tub not working.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Saeed

좋아요: 편의 시설/서비스
Very nice and very well done for the first time in thanks
2024년 3월에 2박 숙박함

8/10 - 좋아요

Greta

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Checkout at noon was helpful
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Lori-Ann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Absolutely loved our stay, we will definitely be returning again. Everything is close by and the continental breakfast was delicious everyday.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

S M Ali Hassaan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing!
2024년 2월에 1박 숙박함

8/10 - 좋아요

Muriel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Très bien
2024년 3월에 2박 숙박함

8/10 - 좋아요

Sorawit

It was my first hotel to booked it very good nice room nice people but it a lot of traffic around but it was amazing
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Mile

Disruptive pets. Kept us up all night. Hotel staff didn't do anything.
2024년 2월에 1박 숙박함

8/10 - 좋아요

Eldon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved it
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Nickoletta

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall great stay! Close to everything, staff was great, rooms were perfect and clean.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

allison

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hot wasn’t working but other then all the kids and noise at 3 am it was nice
2024년 2월에 1박 숙박함

8/10 - 좋아요

meshanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The worker at the front desk Jarvis, She was exceptional & amazing. She attended to all my needs immediately during my stay while my allergies flared up. I'll definitely be back just because of here hospitality.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Osbert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall a good experience.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Mike

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall good place Breakfast was great
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Chris

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I wish I took the lady's name at the front desk... she was fantastic... she seemed like the only person working there, we checked in after dinner, she was there at Breakfast, serving doing everything, honestly it was insane. Only knock for me is other guests and how they act - in the pool parents let their kids do anything and it's brutal and painful - we ended up leaving the pool because i didnt want my kids around that type of thing. But Hotel is great and we've booked here few times before and will continue to stay
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

EDIMARA APARECIDA

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The breakfast is suppose to closed at 10am. We arrive at 9:30 and no more meal. I am disappointed because we Payed to get this. We needed get breakfast in another place and pay one more time for this. if they knew how many people they had hosted, they should have prepared themselves better for that.
2024년 2월에 1박 숙박함

4/10 - 별로예요

Anthony

연인과의 여행
별로예요: 직원 및 서비스
First the hot tub was outta svc wich was the hole reason I picked this hotel but I got over then the tv barley worked woudl cut in and out then for breakfast the drink machine was out and a store bought orange juice was in a store bought dispensary machine for like a house party said to the staff mbr it was empty she told me I have to go to the store to buy more when some one comes in like totally uncalled for and the fact I had to pay full price
2024년 2월에 1박 숙박함

8/10 - 좋아요

j

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The stuff was helpful
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Autumn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very comfortable clean room with friendly staff.
2024년 2월에 1박 숙박함

4/10 - 별로예요

Dominic

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Really underwhelming for the price. Nicer hotels next door. Could hear every single door close on our floor, rattled our door Everytime, voices carried. Not a relaxing sleep at all. Staff was nice.
2024년 2월에 1박 숙박함

8/10 - 좋아요

Sabrina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Close to shopping areas. Not as quiet as I hoped, as there seemed to be a hockey tournament going on, so lots of loud banging from doors. Overall, nice area and decent. Found the shampoo and gel attached to shower wall was dirty, although the room looked clean
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Angel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The shuttle driver that took us back to the airport, she was very kind!
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Andre

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms was always clean, staff were always helpful
2024년 2월에 5박 숙박함

10/10 - 훌륭해요

Terry

연인과의 여행
Excellent customer service and plenty of resources around the hotel for food and retail
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Sean

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a nice hotel, breakfast was really good and they have coffee in the lobby 24/7 which I liked. Hot tub in pool area was down but the pool was nice
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Kristina

2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Caitlin

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Your average airport hotel. Convenient location close to shopping and things you’d need.
2024년 1월에 1박 숙박함

4/10 - 별로예요

Christina

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The hot tub was out of service and the pool was cold.
2023년 12월에 2박 숙박함
답변 제공: Hampton Inn Team 님, 2024년 1월 2일
Thank you for choosing to stay at the Hampton Inn - Buffalo Airport/Galleria and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent facility closures from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Cheektowaga.

10/10 - 훌륭해요

Sara

2023년 12월에 2박 숙박함
답변 제공: Hampton Inn Team 님, 2024년 1월 24일
Thank you for choosing the Hampton Inn - Buffalo Airport/Galleria for your recent travels to Cheektowaga. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “making you happy, makes us happy.”Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!

8/10 - 좋아요

Kenyata

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I answered it was quiet
2023년 12월에 1박 숙박함
답변 제공: Hampton Inn Team 님, 2024년 1월 2일
Thank you for choosing to stay at the Hampton Inn - Buffalo Airport/Galleria and providing your honest feedback on the Guest Satisfaction Survey.

10/10 - 훌륭해요

leonard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Hampton Inn Team 님, 2024년 1월 2일
Thank you for choosing to stay at the Hampton Inn - Buffalo Airport/Galleria and providing your honest feedback on the Guest Satisfaction Survey.

10/10 - 훌륭해요

Kevin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Hot tub out of order
2023년 12월에 2박 숙박함
답변 제공: Hampton Inn Team 님, 2024년 1월 2일
Thank you for choosing to stay at the Hampton Inn - Buffalo Airport/Galleria and providing your honest feedback on the Guest Satisfaction Survey.

10/10 - 훌륭해요

Carly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hampton Inn Team 님, 2024년 1월 2일
Thank you for choosing to stay at the Hampton Inn - Buffalo Airport/Galleria and providing your honest feedback on the Guest Satisfaction Survey.

4/10 - 별로예요

LISA

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No working Hot Tub and a freezing Indoor Pool killed my weekend plans of relaxation, but we made the most of it. At least the Buffalo Bills won over the weekend! Spending $600 on a 2-night stay for a reputable franchise hotel for their amenities, severly disappoints when they can't deliver them. But it does happen - I truly get it. The Front Desk staff was professional and polite with their apologie. It's not their fault. Compensation should have been offered by upper management, however. The staff had said the hot tub had not worked in a week, I was well within right to cancel and rebook elsewhere had I known. A call or email would have been the right thing to do and I would have returned because of that top notch customer service, but it wasn't offered to me. There is no vent fan in the bathroom. We crammed into a 2-bed stay with zero bathroom privacy. That was a first for us and we travel often. Bed and pillows were just okay, but I loved the heavy blanket. Indoor Pool temperature was freezing. I felt they could have afforded to increase the temp since their hot tub was broken. The breakfast was awesome! An exceptional spread was offered each morning from omelets, eggs and oatmeal to yogurt, muffins and a waffle bar. It was delicious and totally free. . verall, if yo
2023년 12월에 2박 숙박함
답변 제공: Hampton Inn Team 님, 2024년 1월 2일
Thank you for choosing to stay at the Hampton Inn - Buffalo Airport/Galleria and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Cheektowaga.

6/10 - 괜찮아요

Kevin

2023년 12월에 2박 숙박함
답변 제공: Hampton Inn Team 님, 2024년 1월 2일
Thank you for choosing to stay at the Hampton Inn - Buffalo Airport/Galleria and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Cheektowaga.