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Beach Palace Family Resort & Spa - All-Inclusive

4.0 star property
A tropical beachfront escape where families play volleyball on white sand, travelers indulge in five restaurants, and everyone finds time to relax

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Beach Palace Resort All Inclusive offers upscale amenities and genuine hospitality. Enjoy morning yoga, spa massages, and international dishes at five restaurants. The white sand beach features sun loungers and volleyball courts, perfect for family vacations.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • All inclusive
  • Parking included

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About this property

Beach Palace Family Resort & Spa - All-Inclusive

  • Upscale family-friendly property near La Isla Shopping Mall
  • You can look forward to a free breakfast buffet, 2 poolside bars, and a rooftop terrace at Beach Palace Family Resort & Spa - All-Inclusive. With a beachfront location, sun loungers, and beach volleyball, this property is the perfect place to soak up some sun. Treat yourself to a body scrub, a massage, or a facial at O Spa, the onsite spa. Be sure to enjoy Italian cuisine at one of the 6 on-site restaurants. Yoga classes and fitness classes are offered at the health club; Beach Palace Family Resort & Spa - All-Inclusive also has shopping on site, a coffee shop/cafe, and a playground. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and an arcade/game room.
  • Additional perks include:
    • 3 outdoor pools and a children's pool, along with a waterslide, sun loungers, and pool umbrellas
    • Free self parking and valet parking
    • A roundtrip airport shuttle (surcharge), babysitting (surcharge), and a front-desk safe
    • Concierge services, a gift shop, and a 24-hour front desk
    • Guest reviews say great things about the family-friendly amenities, dining options, and beach locale
  • Room features
  • All 287 rooms boast comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-compatible safes and air conditioning. Guest reviews speak positively of the clean rooms at the property.
  • More amenities include:
    • Hypo-allergenic bedding and down comforters
    • Jetted tubs, free toiletries, and hair dryers
    • Smart TVs with premium channels
    • Balconies or patios, coffee/tea makers, and daily housekeeping

All inclusive details

  • All-inclusive room rates at Beach Palace Family Resort & Spa - All-Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All buffet and à la carte meals, snacks, and beverages included
    • 24-hour room service
    • In-room minibar (all beverages included)
    • Meals and beverages at companion properties

Activities and facilities/equipment

  • All non-motorized water sports are included.

Land activities

  • Fitness facilities

Lessons/classes/games

  • Dancing

Entertainment

    • Onsite entertainment and activities
    • Onsite live performances
    • Theme parties

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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Renovations and closures

This property is closed from August 15 2025 to June 30 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)
  • Laundry fee: USD 315 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires a passport at check-in for travelers who are not citizens of Mexico.
Property Registration Number 005-007-000902/2025

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Beach Palace Family Resort & Spa - All-Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Beach Palace Family Resort & Spa - All-Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Beach Palace Family Resort & Spa - All-Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Beach Palace Family Resort & Spa - All-Inclusive?

Check-out is at noon.

Does Beach Palace Family Resort & Spa - All-Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 26 per person applies.

Are there all-inclusive benefits at Beach Palace Family Resort & Spa - All-Inclusive?

Some rate plans available at this property are all-inclusive.

Where is Beach Palace Family Resort & Spa - All-Inclusive located?

Nestled on the beach, this Zona Hotelera property is within a 10-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and La Isla Shopping Mall. Nichupté Lagoon and El Sol de Cancun are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

8.6

Cleanliness

8.4

Amenities

9.0

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 580 out of 1028 reviews
Rating 8 - Good. 234 out of 1028 reviews
Rating 6 - Okay. 111 out of 1028 reviews
Rating 4 - Poor. 60 out of 1028 reviews
Rating 2 - Terrible. 43 out of 1028 reviews

Reviews

Verified

10/10 Excellent

Miriam

Liked: Cleanliness
Great Service, Food was great, beach is beautiful !
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

Bin

Liked: Cleanliness, amenities, property conditions & facilities
Our recent visit was met by wonderful hospitality, great food and services.
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service Great food
Stayed 6 nights in Jul 2025
Verified

10/10 Excellent

Luis

Very nice place the people that work there are really nice.
Stayed 6 nights in Jul 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Prachi

Liked: Cleanliness, amenities
Great hospitality, food customization for vegetarian people, nice location.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Michael Choe

Liked: Cleanliness, amenities, property conditions & facilities
Great food and attentive service
Awesome desserts
Tasty fancy drinks
Stayed 5 nights in Jun 2025
Verified

8/10 Good

Angie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful, the food and staff was great! We enjoyed our stay
Stayed 7 nights in Jan 2025
Verified

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, friendly staff, excellent food!
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Steven Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and food was top notch!!
Stayed 7 nights in Apr 2025
Verified

10/10 Excellent

HuiYan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and safe place
Stayed 4 nights in Apr 2025
Verified

8/10 Good

Nayely

Liked: Cleanliness, staff & service, amenities
The servers are really nice and friendly food is the best
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Teodor

Liked: Cleanliness, amenities
Great friendly service Very good food The place itself needs renovation
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, amenities
Very family friendly, their app is easy to use and kiddos loved the room service.
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Grace

Liked: Cleanliness, amenities, property conditions & facilities
everyone was very nice. My family and I had a blast.
Stayed 7 nights in Jul 2025
Verified

10/10 Excellent

Andre

Liked: Amenities, property conditions & facilities
Perfect small resort with 5 stars restaurants , walkable to shopping mall and best beach... Can't complain nothing....Momo restaurant is a blessing
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff, service, and food! The drinks were amazing!!! Highly recommend!
Stayed 7 nights in Apr 2025
Verified

10/10 Excellent

Rigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

Irene

Liked: Cleanliness, amenities, property conditions & facilities
It’s a nice hotel. Food and customer service is great! Recommend it 100%.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Phani Raj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good experience, but it would be good if there are more options for vegetarian food.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 4 nights in Feb 2025
Verified

8/10 Good

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
overall is good bud the building needs a lot of renovation. the service and the staff was amazing.
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

Yang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing stay at Beach Palace. Friendly staff and delicious food were highlights. Well staffed beach with high variety and quality drinks and food. Excellent location but building itself was somewhat dated.
Verified

10/10 Excellent

Candie

Liked: Cleanliness, staff & service, room comfort
Amazing stay. This is coming from someone well traveled. Food is good
Stayed 4 nights in Apr 2025