객실에서 보이는 전망
예약 가능 여부 확인

더 하이어 트랩 호텔 여행 후기

4 out of 5
더 하이어 트랩 호텔
Simonstone, Trapp Lane, Burnley, England

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 240개 이용 후기 중 103개" "
평점 8 - 좋아요. 240개 이용 후기 중 77개" "
평점 6 - 괜찮아요. 240개 이용 후기 중 39개" "
평점 4 - 별로예요. 240개 이용 후기 중 15개" "
평점 2 - 너무 별로예요. 240개 이용 후기 중 6개" "

8.2/10

청결 상태

9.0/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

Harm-Jan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very welcoming staff. Good location in the countryside with walks on the doorstep and good food and drinks
2024년 3월에 1박 숙박함
답변 제공: Millie 님, 2024년 3월 14일
Dear Harm-Jan, Thank you for taking the time to review your stay at Higher Trapp. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely Millie

8/10 - 좋아요

Dorothy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great trip!
Had surprise 80 th birthday party for a good friend . Staff couldn’t have been more helpful and friendly. Breakfast was amazing, cooked fresh so much nicer.
2023년 11월에 1박 숙박함
답변 제공: Holly 님, 2023년 11월 13일
Dear Holly,Thank you for taking the time to review your stay at Higher Trapp. We were delighted to hear you enjoyed your stay! I will share your kind feedback with team. We hope to see you again in the near future.

4/10 - 별로예요

and Robert

2023년 11월에 1박 숙박함
답변 제공: Millie 님, 2023년 12월 5일
Dear Robert,Thankyou for taking the time to time to review your stay at The Higher Trapp Hotel. We’re sorry to hear that your stay wasn’t a positive one. We will definitely take your review into consideration when making improvement’s and communicate this with the team. If you would like to discuss this further, please do not hesitate to email complaints@lavenderhotels.co.uk. We hope to see you again in the future for a better experience. Yours Sincerely Millie

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property met our requirements and the breakfast too.
2023년 11월에 1박 숙박함
답변 제공: Holly 님, 2023년 11월 8일
Dear John,Thank you for taking the time to review your stay at Higher Trapp. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future.

4/10 - 별로예요

Alma

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We booked two rooms for a weekend wedding. The rooms were located on a separate building that we had to walk to down hill or through muddy grass. The two rooms are very outdated and not as clean as we expected. There were loads of spiderwebs and dead both live and dead spiders at the entrance and in the bedrooms. The bathroom had mould and the shower dripped all day and night. The walls are also super thin and we could hear phones vibrating and doors being slammed all around. We also had no choice in weather or not we wanted housekeeping. There was no sign to put on the door so we were surprised to find someone had been in our rooms without our consent. Rooms given were no where near what is advertised on Expedia. The service and staff were fantastic though.
2023년 10월에 2박 숙박함
답변 제공: Holly 님, 2023년 10월 22일
Dear AlmaThankyou for taking the time to time to review your stay at Higher Trapp. We’re sorry to hear that your stay wasn’t a positive one. We will definitely take your review into consideration when making improvement’s and communicate this with the team. If you would like to discuss this further, please do not hesitate to drop us an email. We hope to see you again in the future for a better experience.

10/10 - 훌륭해요

Julie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My nephew married here so a full day, night and stop over at this beautiful hotel, it was absolutely magical, what an absolute beautiful venue, the staff where all absolutely friendly, helpful, and professional in all areas of the day. What an amazing day.
2023년 9월에 1박 숙박함
답변 제공: Holly 님, 2023년 9월 12일
Dear Julie,Thank you for taking the time to review your stay at Higher Trapp. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future.

8/10 - 좋아요

Ran

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Holly 님, 2023년 8월 31일
Dear RanThankyou for taking the time to time to review your stay at Higher Trapp Hotel. We’re sorry to hear that your stay wasn’t a positive one. We will definitely take your review into consideration when making improvement’s and communicate this with the team. If you would like to discuss this further, please dont hesitate to get in touch. We hope to see you again in the future for a better experience

8/10 - 좋아요

peter

좋아요: 청결 상태, 직원 및 서비스
2023년 8월에 1박 숙박함
답변 제공: Holly 님, 2023년 8월 7일
Dear Peter,Thank you for taking the time to review your stay at Higher Trapp. We were pleased to hear that on the whole your stay was a positive one. We hope to see you again in the near future.

10/10 - 훌륭해요

Lynda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was lovely. Hairdryer was very dirty but was replaced quickly and easily. Staff were all friendly and helpful no question was unanswered. Being on my own at breakfast was not as awful as I thought it might be due to the friendly staff. Thanks
2023년 7월에 1박 숙박함
답변 제공: Sadie 님, 2023년 7월 13일
Dear Lynda,Thank you for taking the time to review your stay at The Higher Trapp Hotel. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely

4/10 - 별로예요

Daniel

2023년 6월에 1박 숙박함
답변 제공: Holly 님, 2023년 8월 14일
Dear DanielThankyou for taking the time to time to review your stay at Higher Trapp. We’re sorry to hear that your stay wasn’t a positive one. We will definitely take your review into consideration when making improvement’s and communicate this with the team. We hope to see you again in the future for a better experience.

10/10 - 훌륭해요

andrew

2023년 5월에 2박 숙박함
답변 제공: Holly 님, 2023년 6월 19일
Dear Andrew,Thank you for taking the time to review your stay at Higher Trapp. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely Holly

6/10 - 괜찮아요

Franco

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Holly 님, 2023년 6월 6일
Dear Franco,Thank you for taking the time to review your stay at Higher Trapp. I will discuss your feedback with the team to see how we can make improvements. We hope to see you again in the near future!Kindest Regards Holly

8/10 - 좋아요

Ben

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Holly 님, 2023년 5월 24일
Dear Ben,Thank you for taking the time to review your stay at Higher Trapp. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely Holly

10/10 - 훌륭해요

Gary

2023년 5월에 1박 숙박함
답변 제공: Holly 님, 2023년 5월 24일
Dear Gary,Thank you for taking the time to review your stay at Higher Trapp. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely Holly

10/10 - 훌륭해요

craig

2023년 5월에 1박 숙박함
답변 제공: Holly 님, 2023년 5월 18일
Dear Craig,Thank you for taking the time to review your stay at Higher Trapp. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely Holly

10/10 - 훌륭해요

Dana

2023년 5월에 1박 숙박함
답변 제공: Holly 님, 2023년 5월 18일
Dear Dana,Thank you for taking the time to review your stay at Higher Trapp. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely Holly

10/10 - 훌륭해요

Gareth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Brilliant, lovely staff. Fantastic for dogs. 10/10,
2023년 5월에 2박 숙박함
답변 제공: Holly 님, 2023년 5월 11일
Dear Gareth,Thank you for taking the time to review your stay at Higher Trapp. We were delighted to hear you enjoyed your stay! I will share your kind feedback with team. We hope to see you again in the near future.

8/10 - 좋아요

Melvin

좋아요: 직원 및 서비스, 객실의 편안함
Friendly staff, lovely site but a bit tired
Friendly staff. Essentials clean but room decor and fitments very tired. Lovely situation with large gardens and balcony areas. Breakfast very good but one of the dinner meals very poor - over cooked fish, reheated soggy roasties and inedible asparagus.
2023년 5월에 2박 숙박함
답변 제공: Georgia 님, 2023년 5월 10일
Dear Melvin,Thank you for taking the time to review your stay at The Higher Trapp. We were pleased to hear that on the whole your stay was a positive one. I will pass this on to our staff both good and bad feedback. We hope to see you again in the near future. Yours sincerely Georgia

8/10 - 좋아요

Olivier

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Just what I needed tor the occasion
In this case I was travelling alone so just needed somewhere comfortable to rest my head and have a good breakfast. While this hotel is getting a bit threadbare, the walls are a bit thin, and the shower is a little tight, it fit my needs perfectly on this occasion. Staff are very pleasant and helpful breakfast and breakfast room are great.
2023년 4월에 3박 숙박함
답변 제공: Lucy 님, 2023년 4월 25일
Dear Oliver,Thank you for taking the time to review your stay at The Higher Trapp Hotel. We were pleased to hear that on the whole your stay was a positive one. We hope to see you again in the near future. Yours sincerely Lucy

8/10 - 좋아요

Len

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Warm reception by the team, good clean rooms, excellent service.
2023년 4월에 1박 숙박함
답변 제공: Holly 님, 2023년 4월 24일
Thankyou for taking the time to leave your review, im so pleased to hear you enjoyed your stay and you were looked after well by all the team. We hope to welcome you again in the future!Kind Regards,Holly

10/10 - 훌륭해요

Debbie

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 4월에 2박 숙박함
답변 제공: Georgia 님, 2023년 4월 20일
Dear Debbie,Thank you for taking the time to review your stay at The higher trapp. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely Georgia

8/10 - 좋아요

Linda

2023년 4월에 1박 숙박함
답변 제공: Lucy 님, 2023년 4월 17일
Dear Linda,Thank you for taking the time to review your stay at The Higher Trapp Hotel. We were pleased to hear that on the whole your stay was a positive one. We hope to see you again in the near future. Yours sincerely Lucy

8/10 - 좋아요

Valerie

단체 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 3월에 1박 숙박함
답변 제공: Georgia 님, 2023년 4월 4일
Dear Valerie,Thank you for taking the time to review your stay at The Higher Trapp. We were pleased to hear that on the whole your stay was a positive one. We hope to see you again in the near future. Yours sincerely Georgia

8/10 - 좋아요

shaun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great sleep
Really good room and the staff were great and could not do enough, i was there for a wedding and everything went great. the beds are really comfy
2023년 3월에 1박 숙박함
답변 제공: georgia 님, 2023년 4월 4일
Dear Shaun,Thank you for taking the time to review your stay at The Higher Trapp. We were pleased to hear that on the whole your stay was a positive one. We hope to see you again in the near future. Yours sincerely Georgia

10/10 - 훌륭해요

Stuart

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함
답변 제공: Lucy 님, 2023년 4월 19일
Dear Stuart,Thank you for taking the time to review your stay at The Higher Trapp Hotel. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely Lucy

4/10 - 별로예요

MR K

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Room Okay, Food Poor
the room was okay staff was all nice, It was the restaurant that was poor, food wasnt very good, one meal we sent back, potions was small, so not good value for money, Breakfast was like a kids Breakfast, dontbthink we will stop there again
2023년 3월에 3박 숙박함
답변 제공: Kerris 님, 2023년 3월 7일
Dear Mr K, Thank you for taking your time to leave a review of your stay with us at the Higher Trapp Hotel. I am disappointed to hear that you wasn't happy with your food during your stay with us. We will report these issues to the head chef and the management team to deal with improvements. Kind regardsKerris

6/10 - 괜찮아요

Simon

가족 여행
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Susan

2022년 11월에 1박 숙박함
답변 제공: Harriet 님, 2022년 12월 3일
Dear Susan,Thank you for taking the time to review your stay at The Higher Trapp. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely Harriet.

6/10 - 괜찮아요

Steven

단체 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
ok I guess
Decor of the room was very dated. The bed was uncomfortable and the food was sub par. The reception was nice, there is plenty of parking and the location was good for me.
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Michael

2022년 10월에 1박 숙박함
답변 제공: Harriet 님, 2022년 11월 2일
Dear Michael,Thank you for taking the time to review your stay at The Higher Trapp Hotel. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely Harriet

6/10 - 괜찮아요

mark

2022년 10월에 2박 숙박함

10/10 - 훌륭해요

James Ronnie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location peaceful and quiet staff 10/10
2022년 10월에 2박 숙박함
답변 제공: Harriet 님, 2022년 11월 2일
Dear James,Thank you for taking the time to review your stay at The Higher Trapp Hotel. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely Harriet

6/10 - 괜찮아요

Penny

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Room was good. However, the shower, shower head and shower curtain were mouldy. Quick spray of bleach and a scrub would have sorted it out, so no need. Staff were lovely and the views amazing!
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Phil

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 10월에 2박 숙박함

10/10 - 훌륭해요

Carole Anne

2022년 9월에 2박 숙박함
답변 제공: Fee 님, 2022년 10월 5일
Dear Carole, Thank you for taking the time to review your stay at The Higher Trapp Hotel. We were pleased to hear that on the whole your stay was a positive one. We hope to see you again in the near future. Yours sincerely

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant stay
A nice hotel, it could do with a little update but overall a nice place to stay. Staff very welcoming.
2022년 9월에 1박 숙박함
답변 제공: Harriet 님, 2022년 10월 1일
Thank you for taking the time to review your stay at The Higher Trapp. We were pleased to hear that on the whole your stay was a positive one. We hope to see you again in the near future. Yours sincerely Harriet

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: Harriet 님, 2022년 10월 1일
Dear Steven,Thank you for taking the time to review your stay at The Higher Trapp. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely Harriet

8/10 - 좋아요

Alice

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff and good food
2022년 9월에 2박 숙박함
답변 제공: Fee 님, 2022년 9월 24일
Dear Alice, I am pleased to hear you positive feedback and will pass this on to the team.Kind Regards,

8/10 - 좋아요

Thomas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff were very welcoming and helpful. Room was clean, comfortable with towels changed every day. A thoroughly relaxed stay, with great breakfast, which allowed me to concentrate on my business trip - not something I can always say!
2022년 9월에 2박 숙박함
답변 제공: Harriet 님, 2022년 9월 16일
Dear Thomas,Thank you for taking the time to review your stay at Higher Trapp Hotel. We were pleased to hear that on the whole your stay was a positive one. We hope to see you again in the near future. Yours sincerely Harriet

6/10 - 괜찮아요

Nicola

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Wasn’t bad wasn’t great. We had a lovely stay however the room could have been cleaned and more equipped. No toiletries in the room but had shoe polish 😂 the room was quite dated and the bathroom was filthy. However we did have a pleasant stay
2022년 9월에 1박 숙박함
답변 제공: Harriet 님, 2022년 9월 20일
Dear Nicola,Thank you for taking time to write a review, we are glad to hear you enjoyed some of elements of your stay and hope you consider staying here again in the future. We will take your feed back on board and forward your concerns to the relevant department.Yours sincerely, Harriet.

10/10 - 훌륭해요

Sue

2022년 9월에 1박 숙박함
답변 제공: Alice 님, 2022년 9월 8일
Dear Sue,Thank you for taking the time to review your stay at The Higher Trapp. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely

10/10 - 훌륭해요

paul

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
it was very dog friendly and the staff were really nice
2022년 8월에 1박 숙박함
답변 제공: Fee 님, 2022년 8월 24일
Thank you for taking the time to review your stay at The Higher Trapp. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely

4/10 - 별로예요

Donna

2022년 8월에 1박 숙박함
답변 제공: Fee 님, 2022년 8월 24일
Thank you for taking the time to review your stay at The Higher Trapp. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely

10/10 - 훌륭해요

Christopher

2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Michael

2022년 6월에 1박 숙박함
답변 제공: Alice 님, 2022년 6월 17일
Dear Michael, Thank you for taking the time to review your stay at The Higher Trapp. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely

8/10 - 좋아요

Nicola

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Beautifully situated, professional staff and excellent breakfast. Good value fir money fir your family room.
2022년 5월에 1박 숙박함
답변 제공: Alice 님, 2022년 6월 17일
Dear Nicola, Thank you for taking the time to review your stay at Higher trapp Hotel. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Unfortunately when we checked in, the room allocated did not have sufficient beds for the number of guests we had booked for. It took 1.5hrs and 3 different beds before the issue was resolved. Not ideal when you have young children and want to get them settled swiftly (we checked in at 7pm with the hope of getting them straight into bed). Everything else about the hotel was fine, but obviously our key need was not met without significant disruption to our stay.
2022년 5월에 1박 숙박함

8/10 - 좋아요

Ian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A little gem in the Burnley countryside
A great experience from beginning to end. Huge room (The Girlie room), which was very quiet given its position away from neighbouring guest rooms. Nice decor although the bathroom was a little small and needed more storage space for toiletries etc (I pointed this out to the staff). Food was good in a bar area overlooking pleasant countryside. Staff were very friendly and helpful.
2022년 5월에 1박 숙박함
답변 제공: Alice 님, 2022년 6월 11일
Dear Ian, Thank you for taking the time to review your stay at The Higher Trapp. We were pleased to hear that on the whole your stay was a positive one. We hope to see you again in the near future. Yours sincerely

10/10 - 훌륭해요

Debra

2022년 5월에 1박 숙박함
답변 제공: Fee 님, 2022년 5월 20일
Dear Debra, Thank you for taking the time to review your stay at The Higher Trapp Hotel. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely

10/10 - 훌륭해요

Lee

2022년 5월에 1박 숙박함
답변 제공: Alice 님, 2022년 5월 12일
Dear Lee, Thank you for taking the time to review your stay at The Higher Trapp Hotel. We were delighted to hear you enjoyed your stay. I will share your kind feedback with team. We hope to see you again in the near future. Yours sincerely