“I booked this cottage through Expedia and received confirmation that my reservation was confirmed. I travelled around 300 miles from the south of England, while my elderly parents travelled from the north so we could meet there for a family break.
On the day of arrival, I never received the promised key-safe information. After contacting Expedia, they were initially unable to locate my booking. I eventually obtained access details from a neighbour, only to discover that the property was occupied...
“I booked this cottage through Expedia and received confirmation that my reservation was confirmed. I travelled around 300 miles from the south of England, while my elderly parents travelled from the north so we could meet there for a family break.
On the day of arrival, I never received the promised key-safe information. After contacting Expedia, they were initially unable to locate my booking. I eventually obtained access details from a neighbour, only to discover that the property was occupied...
Paul