온천

엔사나 벅스턴 크리센트 여행 후기

5 out of 5
엔사나 벅스턴 크리센트
The Crescent, Buxton, England

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 488개 이용 후기 중 325개" "
평점 8 - 좋아요. 488개 이용 후기 중 98개" "
평점 6 - 괜찮아요. 488개 이용 후기 중 36개" "
평점 4 - 별로예요. 488개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 488개 이용 후기 중 13개" "

9.6/10

청결 상태

8.8/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Benjamin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were truly delighted with our experience at Buxton Crescent. The hotel had called us a couple of weeks prior to our arrival and asked if we were coming for any special occasion. We told them it was for our 10th wedding anniversary. After we had checked in, we found that our room had been upgraded! It was such a nice surprise. The room itself was beautifully furnished and very comfortable. We went down to the spa and it was lovely. All very clean and there were lots of towels available as well as plenty of cold water to drink. The spa facilities were varied and they're was plenty of space for everyone using it. We both had a massage treatment and each enjoyed it very much. The treatment rooms were clean, relaxing and smelt lovely and the couches were heated making them very relaxing indeed. When we got back to the room we had another surprise waiting for us - a chilled bottle of prosecco and glasses and a really nice handwritten card from the Ops manager wishing us a happy anniversary. It was a lovely touch. We continued using the spa until dinner. It never got overly busy so we really enjoyed relaxing there. Dinner itself was superb. Breakfast was also very good too in the morning. We had a lovely walk around Buxton - it's a beautiful town with lots going on. The hotel is located perfectly for exploring it. Overall we were really happy with our stay. It's a wonderful place to celebrate a special occasion. We will certainly be visiting again.
2024년 5월에 1박 숙박함
답변 제공: Francesca Graham 님, 2024년 5월 24일
Thank you for taking the time to review your recent celebratory trip away. It is great to read you both enjoyed your time celebrating such a special occasion with us and the team helped make that a little bit more special for you. I shall certainly share your comments with the team. We look forward to welcoming you both back again. Kind Regards

10/10 - 훌륭해요

Gregory 님, Woodstock

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The building and location are gorgeous. Rooms are generous and restaurant if fabulous. Only issue was room was too warm and you couldn’t set the thermostat below 17 degrees Celsius
2024년 5월에 2박 숙박함
답변 제공: Francesca Graham 님, 2024년 5월 23일
Thank you for taking the time to review your recent stay with us. I shall certainly pass on your feedback to our maintenance team to see there is anything we can do going forward. We hope to welcome you back again. Kind Regards

8/10 - 좋아요

Charlie

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing building, great spa area and has a lovely bar area too. Staff were friendly enough and helpful enough but you would expect them to at least ask if you have had a nice stay, or even say goodbye after you’ve checked out and paid the bill. On arrival we were also not given any directions to our room and had to ask. Five star hotels should be doing the basics properly in my opinion. Breakfast staff were brilliant but breakfast was underwhelming, unfortunately - why write on your menu fresh orange juice if it isn’t fresh? Again, I’d expect a five star hotel to serve fresh orange juice as opposed to out of a carton. On the whole, a great stay and I would return, but they could very easily make this hotel better.
2024년 5월에 2박 숙박함
답변 제공: Francesca Graham 님, 2024년 5월 17일
Thank you for taking the time to review your recent stay with us. I shall certainly pass on your feedback and address the comments above as this is certainly not our usual standard. We hope this is noted should you return again in the future. Kind Regards Francesca Graham Reception Manager Kind Regards

10/10 - 훌륭해요

Babita

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel with good restaurant options within walking distance. Spa is lovely with so many different areas.
2024년 5월에 1박 숙박함
답변 제공: Francesca Graham 님, 2024년 5월 8일
Thank you for taking the time to review your recent stay. It is great to see you enjoyed your time with us. We hope to welcome you back again. Kind Regards

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Francesca Graham 님, 2024년 5월 1일
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again. Kind Regards

10/10 - 훌륭해요

Helen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is a lovely hotel and the spa facilities are very good. It was a really nice treat. I'd only stay here if you are interested in using the spa, otherwise you might find a cheaper hotel is better.
2024년 4월에 1박 숙박함
답변 제공: Francesca Graham 님, 2024년 4월 25일
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again. Kind Regards

10/10 - 훌륭해요

Nicholas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful hotel in a perfect location, all the staff were very friendly and helpful.
2024년 4월에 1박 숙박함
답변 제공: Francesca Graham 님, 2024년 4월 25일
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again. Kind Regards

8/10 - 좋아요

Rauan 님, addison

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
a wonderful stay marred by an unfortunate incident involving staff at breakfast. But otherwise we really enjoyed. Finally, a bit of flexibility with checkout time would be nice.
2024년 4월에 4박 숙박함
답변 제공: Francesca Graham 님, 2024년 4월 22일
Thank you for taking the time to review your recent stay with us. I am sorry to read that you did encounter an issue whilst with us, but glad to see this did not spoil your stay. We hope to welcome you back again. Kind Regards

10/10 - 훌륭해요

Michael

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staying there
2024년 4월에 1박 숙박함
답변 제공: Francesca Graham 님, 2024년 4월 20일
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time at the hotel. Kind Regards

10/10 - 훌륭해요

Saloni

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good. I left my charger and hotel charges to send . Also bathroom door didnt shut properly but have informed hotel
2024년 4월에 1박 숙박함
답변 제공: Francesca Graham 님, 2024년 4월 17일
Thank you for taking the time to review your recent stay with us. Should you prefer to collect your charger from the hotel we can of course arrange this. We hope to welcome you back again. Kind Regards

8/10 - 좋아요

Gabriele

좋아요: 편의 시설/서비스
Everything was absolutely perfect
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Tom

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Francesca Graham 님, 2024년 4월 14일
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again. Kind Regards

10/10 - 훌륭해요

tree

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic hotel, friendly staff and a very nice spa.
2024년 4월에 2박 숙박함
답변 제공: Francesca Graham 님, 2024년 4월 9일
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again. Kind Regards

8/10 - 좋아요

ED

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent historic building now fully restored. The Spa areas and facilities first class. Restaurant pricey and serves small portions.
2024년 3월에 2박 숙박함
답변 제공: Francesca Graham 님, 2024년 3월 27일
Thank you for taking the time to review your recent stay with us. I shall certainly pass on your feedback to our Executive Head Chef. We hope to welcome you back again. Kind Regards

10/10 - 훌륭해요

James

2024년 3월에 1박 숙박함
답변 제공: Francesca Graham 님, 2024년 4월 17일
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time here at the hotel. We hope to welcome you back again. Kind Regards

10/10 - 훌륭해요

Kate

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was there for a wedding party and cant fault anything on the day. I think breakfast was good but things were running out and taking ages to be replenished and i had about finished before my coffee arrived.
2024년 3월에 1박 숙박함
답변 제공: Francesca Graham 님, 2024년 4월 3일
Thank you for taking the time to review your recent stay with us. Thank you for your feedback I shall certainly pass this over to our Food and Beverage Management team to look into. We hope to welcome you back again. Kind Regards

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Francesca Graham 님, 2024년 3월 27일
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again. Kind Regards

10/10 - 훌륭해요

Michele

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Renovation
2024년 3월에 1박 숙박함
답변 제공: Francesca Graham 님, 2024년 3월 17일
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again. Kind Regards

10/10 - 훌륭해요

Simon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awsome…such a lovely place …would highly recomend
2024년 3월에 1박 숙박함
답변 제공: Francesca Graham 님, 2024년 3월 11일
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time here at the hotel. We hope to welcome you back again. Kind Regards

10/10 - 훌륭해요

sam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely spa
2024년 3월에 1박 숙박함
답변 제공: Francesca Graham 님, 2024년 3월 4일
Thank you for taking the time to review your recent stay with us.We hope to welcome you back again. Kind Regards

10/10 - 훌륭해요

Carolyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this hotel all staff lovely food great spa area lovely .
2024년 2월에 1박 숙박함
답변 제공: Francesca Graham 님, 2024년 3월 4일
Thank you for taking the time to review your recent stay with us.We hope to welcome you back again. Kind Regards

6/10 - 괜찮아요

Lucy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
The hotel is perfectly fine. Three stars because it's extremely expensive for what it is.
2024년 2월에 1박 숙박함
답변 제공: Francesca Graham 님, 2024년 3월 1일
Thank you for taking the time to review your recent stay with us. I am sorry to read you found us to be over priced. I do hope this does deter you from visiting us again. Kind Regards

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel
2024년 2월에 1박 숙박함
답변 제공: Francesca Graham 님, 2024년 2월 28일
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time here and we hope to welcome you back again ! Kind Regards

10/10 - 훌륭해요

christopher mark

2024년 2월에 2박 숙박함
답변 제공: Francesca Graham 님, 2024년 2월 28일
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time here and we hope to welcome you back again ! Kind Regards

10/10 - 훌륭해요

Allison

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Francesca Graham 님, 2024년 2월 28일
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time here and we hope to welcome you back again ! Kind Regards

8/10 - 좋아요

Tamara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Francesca Graham 님, 2024년 2월 26일
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again. Kind Regards

10/10 - 훌륭해요

Jacqueline

2024년 2월에 1박 숙박함
답변 제공: Francesca Graham 님, 2024년 2월 28일
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time here and we hope to welcome you back again ! Kind Regards

10/10 - 훌륭해요

Cecilia

좋아요: 숙박 시설 상태 및 시설
Spa facilities
2024년 2월에 1박 숙박함
답변 제공: Francesca Graham 님, 2024년 2월 24일
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time here at the hotel. We hope to welcome you back again. Kind Regards

8/10 - 좋아요

Sara

연인과의 여행
It’s a lovely hotel for the area but it’s not a 5*. Rooms are lovely. Common areas are bland and don’t have any ambience. Spa although lovely from the point of view of it being a spa town, lacked that edge you get from 5*. Treatment rooms were uninspiring and cold, steam room really smelt and was not hot at all, therapist surly, didn’t introduce herself. Outside pool lovely and saves it. Breakfast plentiful. Didn’t eat there but Buxton Brewery have some Amazing venues behind the hotel. Amazing for Buxton they renovated The Cresent to the tune of £70m but sadly it just misses a trick on surly service and interiors.
2024년 2월에 3박 숙박함
답변 제공: Francesca Graham 님, 2024년 2월 24일
Thank you for taking the time to review your recent stay with us. I shall certainly pass on your feedback to the relevant departments to ensure improvements are made where needed. We hope this does not deter you from visiting us again. Kind Regards

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Francesca Graham 님, 2024년 2월 24일
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time here at the hotel. We hope to welcome you back again. Kind Regards

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Confirm bed sizes before booking & shy staff.
Generally a wonderful stay, though not as good as last time based on these two points: On the Hotel.com website, it says that the superior attic rooms come with a King Bed, though they are actually all double. None of the staff will greet you (except for the concierges), unless you greet them first, which we found unwelcoming. Heads are lowered and eye contact avoided.
2024년 2월에 1박 숙박함
답변 제공: Francesca Graham 님, 2024년 2월 24일
Thank you for taking the time to review your recent stay with us. I am sorry to read that you felt unwelcome when you arrived I shall certainly address this with the team. We hope to welcome you back again. Kind Regards

8/10 - 좋아요

Wendy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Francesca Graham 님, 2024년 2월 24일
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time here at the hotel. We hope to welcome you back again. Kind Regards

10/10 - 훌륭해요

Kevin

2024년 2월에 1박 숙박함
답변 제공: Francesca Graham 님, 2024년 3월 24일
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again in the future. Kind Regards

10/10 - 훌륭해요

Tracey

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel .. lovely location .
답변 제공: Francesca Graham 님, 2024년 2월 19일
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time here with us and we hope to welcome you back again. Kind Regards

10/10 - 훌륭해요

Carol-Anne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Absolutely loved this hotel and spa. Stunning renovations. Huge room with period furniture, tasteful modern additions. Spa is one of the best I have ever been to. Only minor criticisms: would’ve benefitted from a floor plan or map of the hotel and spa: a brochure or web bio of the history and renovation would be a nice addition.
2024년 2월에 1박 숙박함
답변 제공: Francesca Graham 님, 2024년 2월 19일
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time here with us, I shall certainly pass on your feedback regarding a map. In regards to the history it can all be found on our bedroom televisions, or the team can happily print one out for guests should they want a physical copy. We hope to welcome you back again. Kind Regards

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Francesca Graham 님, 2024년 2월 19일
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time here with us and we hope to welcome you back again. Kind Regards

6/10 - 괜찮아요

Sophie

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Francesca Graham 님, 2024년 2월 19일
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again. Kind Regards

10/10 - 훌륭해요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place
2024년 2월에 1박 숙박함
답변 제공: Francesca Graham 님, 2024년 2월 19일
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time here with us and we hope to welcome you back again. Kind Regards

10/10 - 훌륭해요

Sally

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Francesca Graham 님, 2024년 2월 19일
Thank you for taking the time to review your recent stay with us. It is great to see you enjoyed your time here with us and we hope to welcome you back again. Kind Regards

10/10 - 훌륭해요

Christopher

2024년 2월에 2박 숙박함
답변 제공: Francesca Graham 님, 2024년 2월 14일
Thank you for taking the time to feedback following your recent stay. We hope to welcome you back again. Kind Regards

8/10 - 좋아요

Jayne

좋아요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Francesca Graham 님, 2024년 2월 14일
Thank you for taking the time to feedback following your recent stay. We hope to welcome you back again. Kind Regards

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Relaxing break
Lovely hotel with an excellent spa and great staff
2024년 2월에 3박 숙박함
답변 제공: Francesca Graham 님, 2024년 2월 14일
Thank you for taking the time to feedback following your recent stay. We hope to welcome you back again. Kind Regards

10/10 - 훌륭해요

Janet

2024년 2월에 1박 숙박함
답변 제공: Francesca Graham 님, 2024년 2월 14일
Thank you for taking the time to feedback following your recent stay. We hope to welcome you back again. Kind Regards

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Great hotel but need to train their staff
Lovely hotel in a lovely old building. The hotel is let down by poor service in the bar and breakfast -really slow and seemingly untrained. The hotel is very expensive - not worth the money in my opinion
2024년 2월에 1박 숙박함
답변 제공: Francesca Graham 님, 2024년 2월 14일
Thank you for taking the time to feedback following your recent stay. I am sorry to read you encountered issues during your stay and I shall be sure to pass this feedback onto the relevant departments. We hope this does not deter you from visiting us again. Kind Regards

10/10 - 훌륭해요

Valerie

2024년 2월에 1박 숙박함
답변 제공: Francesca Graham 님, 2024년 3월 24일
Thank you for taking the time to review your recent stay with us. We hope to welcome you back again in the future. Kind Regards

10/10 - 훌륭해요

Beverley

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
I was made to feel very welcome, the valet parking attendants were extremely polite and helpful. The receptionists were happy to help with my many enquiries and the bar staff were very friendly.. my only slight negative was not enough signs around the hotel to guide you, especially to spa and spa staff didn’t seem to interested in helping me. The pools were amazing. Would definitely return
2024년 2월에 1박 숙박함
답변 제공: Francesca Graham 님, 2024년 2월 14일
Thank you for taking the time to review your recent stay with us. I shall certainly pass on your feedback. We hope to welcome you back again. Kind Regards

10/10 - 훌륭해요

Melissa

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing
2024년 2월에 1박 숙박함
답변 제공: Francesca Graham 님, 2024년 2월 8일
Thank you for taking the time to feedback. We hope to welcome you back again. Kind Regards

10/10 - 훌륭해요

Susan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stunning!
A fantastic hotel in a lovely spa town with lots of great restaurants near by. Service, staff & facilities are all top class.
2024년 1월에 1박 숙박함
답변 제공: Francesca Graham 님, 2024년 2월 8일
Thank you for taking the time to feedback. We hope to welcome you back again. Kind Regards

10/10 - 훌륭해요

Jane

2024년 2월에 2박 숙박함
답변 제공: Francesca Graham 님, 2024년 2월 8일
Thank you for taking the time to feedback. We hope to welcome you back again. Kind Regards

8/10 - 좋아요

Catherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Francesca Graham 님, 2024년 2월 8일
Thank you for taking the time to feedback. We hope to welcome you back again. Kind Regards