“A disappointing stay overall. The hotel itself is beautiful — the location is perfect, the pool is lovely, and the rooms are wonderful. What let it down was the lack of accommodation to reasonable requests.
I'm a poor sleeper, so before our holiday I emailed to confirm our double room could be set up as a twin, since Expedia listed the room as "double or twin." I was told the room was booked as a double and this hadn't been specified, and both my request for a twin setup and for an extra bed...