2/10 - 너무 별로예요
Arnab
아이를 동반한 가족 여행, 가족 여행
2024년 5월 10일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Firstly, the property is no way close to the images shown. It's shabby, dirty and rooms were a hot furnace even at temperatures of 15 degree C.
We had booked for 2 nights, couldn't sleep the 1st night and due to the shabby state, felt sick as well. However, on complaining, the staff at reception (Josh) apologised and agreed for a full refund, so we checked out of the hotel after 1st day of stay. However, i have been following up with the manager Louise as per suggested email by josh and there is no reply or response about the refund. Please refund my money and improve the state of the hotel.