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Surya-Pan Hotel Refúgio

3.5 star property
Hotel in Campos do Jordão with a full-service spa and a 24-hour front desk

Choose dates to view prices

A terrace, a garden, and conference space are just a few of the amenities provided at Surya-Pan Hotel Refúgio. Treat yourself to a massage at the onsite spa. Stay connected with free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • 24/7 front desk
  • Pool
  • Housekeeping
  • Pet friendly
  • Parking included

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Double Suite Superior with Forest View

Minibar, desk, laptop workspace, blackout drapes

Double Suite Superior with Forest View

  • 40 sq m
  • Sleeps 3

View all photos for Room Standard

Minibar, desk, laptop workspace, blackout drapes

Room Standard

  • 32 sq m
  • Sleeps 3

View all photos for Room Standard

Minibar, desk, laptop workspace, blackout drapes

Room Standard

  • 32 sq m
  • Sleeps 4

View all photos for Room Superior

Minibar, desk, laptop workspace, blackout drapes

Room Superior

  • 45 sq m
  • Sleeps 4

View all photos for Bungalow with Bathtub

Minibar, desk, laptop workspace, blackout drapes

Bungalow with Bathtub

  • 45 sq m
  • Sleeps 4

View all photos for Suíte Bem Estar Premium

Suíte Bem Estar Premium | Minibar, desk, laptop workspace, blackout drapes

Suíte Bem Estar Premium

Highlights

Fireplace
LCD TV
Blackout drapes/curtains
2 bedrooms
Hair dryer
Private bathroom
Microwave
Minibar
  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Bungalow

Bungalow | Minibar, desk, laptop workspace, blackout drapes

Bungalow

10.0 out of 10
Exceptional
(1 review)

Highlights

Fireplace
LCD TV
Blackout drapes/curtains
8 bedrooms
Hair dryer
Shower/tub combination
Private bathroom
Microwave
  • 64 sq m
  • 8 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Suite Performance (Standard)

Minibar, desk, laptop workspace, blackout drapes

Suite Performance (Standard)

8.0 out of 10
Very good
(2 reviews)

Highlights

Fireplace
LCD TV
Blackout drapes/curtains
2 bedrooms
Hair dryer
Private bathroom
Microwave
Minibar
  • 40 sq m
  • 2 bedrooms
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Suite (Triplo)

Standard Suite (Triplo) | Minibar, desk, laptop workspace, blackout drapes

Standard Suite (Triplo)

Highlights

Fireplace
LCD TV
Blackout drapes/curtains
Hair dryer
Microwave
Minibar
Cable channels
Wardrobe or closet
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Suite (Quadruplo)

Minibar, desk, laptop workspace, blackout drapes

Standard Suite (Quadruplo)

Highlights

Fireplace
LCD TV
Blackout drapes/curtains
Hair dryer
Microwave
Minibar
Cable channels
Wardrobe or closet
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Suite

Minibar, desk, laptop workspace, blackout drapes

Superior Suite

Highlights

Fireplace
LCD TV
Blackout drapes/curtains
2 bedrooms
Hair dryer
Microwave
Minibar
Cable channels
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Suíte Bem Estar

Suíte Bem Estar | Minibar, desk, laptop workspace, blackout drapes

Suíte Bem Estar

10.0 out of 10
Exceptional
(1 review)

Highlights

Fireplace
LCD TV
Blackout drapes/curtains
2 bedrooms
Hair dryer
Private bathroom
Microwave
Minibar
  • 70 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite Equilibrio

Suite Equilibrio | Minibar, desk, laptop workspace, blackout drapes

Suite Equilibrio

Highlights

Fireplace
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Microwave
Minibar
Cable channels
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Suite Equilibrio Premium

Suite Equilibrio Premium | Minibar, desk, laptop workspace, blackout drapes

Suite Equilibrio Premium

Highlights

Fireplace
LCD TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Private bathroom
Microwave
Minibar
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Suite Classic with Garden View

Minibar, desk, laptop workspace, blackout drapes

Suite Classic with Garden View

  • 40 sq m
  • Sleeps 3

View all photos for Premium Room

Premium Room | Minibar, desk, laptop workspace, blackout drapes

Premium Room

Highlights

Fireplace
LCD TV
Blackout drapes/curtains
4 bedrooms
Hair dryer
Microwave
Minibar
Cable channels
  • 32 sq m
  • 4 bedrooms
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Triple Suite with internal view

Minibar, desk, laptop workspace, blackout drapes

Triple Suite with internal view

  • 30 sq m
  • Sleeps 3

View all photos for Quadruple Suite Premium with Mountain Range View

Minibar, desk, laptop workspace, blackout drapes

Quadruple Suite Premium with Mountain Range View

  • 48 sq m
  • Mountain view
  • Sleeps 4

View all photos for Quadruple Suite with Garden View

Minibar, desk, laptop workspace, blackout drapes

Quadruple Suite with Garden View

  • 48 sq m
  • Sleeps 4

View all photos for Room Standard

Minibar, desk, laptop workspace, blackout drapes

Room Standard

  • 32 sq m
  • Sleeps 2
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About the neighborhood

Map
Av. Alto da Boa Vista, 1055, Campos do Jordão, SP, 12460000

What's nearby

  • Boa Vista Palace - 8 min walk - 0.7 km
  • CARDE Art Design Museum - 19 min walk - 1.6 km
  • Felicia Leirner Museum - 3 min drive - 1.8 km
  • Claudio Santoro Auditorium - 3 min drive - 2.2 km
  • Capivari Park - 8 min drive - 6.8 km

Getting around

  • Emílio Ribas (Abernéssia) Station - 11 min drive
  • Sao Jose dos Campos (SJK-Sao Jose dos Campos-Professor Urbano Ernesto Stumpf) - 92 min drive

Restaurants

  • ‪Café Palácio - ‬7 min walk
  • ‪About Coffee - ‬6 min drive
  • ‪Cervejaria Baden Baden - ‬4 min drive
  • ‪Geléia dos Monges - ‬6 min drive
  • ‪Rota 77 - ‬5 min drive

About this property

Surya-Pan Hotel Refúgio

Hotel located in Alto da Boa Vista
A terrace, a garden, and conference space are just a few of the amenities provided at Surya-Pan Hotel Refúgio. Treat yourself to a massage at the onsite spa. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self parking
  • Smoke-free premises, wedding services, and a banquet hall
  • A 24-hour front desk, tour/ticket assistance, and luggage storage
Room features
All guestrooms at Surya-Pan Hotel Refúgio boast thoughtful touches such as fireplaces and laptop-friendly workspaces, in addition to amenities like free WiFi and minibars.
Other conveniences in all rooms include:
  • Showers, free toiletries, and hair dryers
  • 32-inch LCD TVs with cable channels
  • Wardrobes/closets, microwaves, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • In-room microwave
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • No elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Microwave
  • Minibar

More

  • Desk
  • Fireplace
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 100 per pet, per night
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: BRL 100 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Hotel Surya Pan
Surya Pan
Surya Pan Wellness
Surya Pan Wellness Campos do Jordao
Surya Pan Wellness Hotel
Surya Pan Wellness Hotel Campos do Jordao
Surya Pan Hotel e Eventos Campos do Jordao
Surya-Pan Hotel Refúgio Campos do Jordao
Surya Pan e Eventos Campos do Jordao
Surya Pan e Eventos
Surya-Pan Refúgio Campos do Jordao
Surya-Pan Refúgio
Surya Pan Hotel Refúgio
Surya-Pan Hotel Refúgio Hotel
Surya-Pan Hotel Refúgio Campos do Jordão
Surya-Pan Hotel Refúgio Hotel Campos do Jordão

Frequently asked questions

Does Surya-Pan Hotel Refúgio have a pool?

Yes, this property has an outdoor pool.

Is Surya-Pan Hotel Refúgio pet-friendly?

Yes, pets are allowed at this property. There's a fee of BRL 100 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Surya-Pan Hotel Refúgio?

Check-in begins at 3:00 PM. Late check-in is available during limited hours.

What time is check-out at Surya-Pan Hotel Refúgio?

Check-out is at noon.

Where is Surya-Pan Hotel Refúgio located?

Located in Alto da Boa Vista, this spa hotel is within 1 mi (2 km) of Boa Vista Palace, CARDE Art Design Museum, and Felicia Leirner Museum. Claudio Santoro Auditorium and Baden Baden Brewery are also within 2 mi (3 km).

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Surya-Pan Hotel Refúgio Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 57 out of 141 reviews
Rating 8 - Good. 48 out of 141 reviews
Rating 6 - Okay. 19 out of 141 reviews
Rating 4 - Poor. 7 out of 141 reviews
Rating 2 - Terrible. 10 out of 141 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jairo

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to rest
Stayed 1 night in Mar 2023

8/10 Good

Roberta

Liked: Cleanliness, staff & service, amenities
Overall, our experience was great. Staff were really polite and friendly, the outdoor space is fantastic with lots of activities. Our dog loved being able to explore and make friends, and we really enjoyed the hiking around the property. The room was huge, but needs renovation. It rained a lot one of the mornings we were there, and water was pouring through the roof. Some of the flooring was broken and the overall room could use some improvements. This, however, didn't impact our experience, and I would definitely come back.
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Otimo, mas pode melhorar ainda

Otimo estadia como sempre.atendimento top! Cafe da manha melhorou bastante que nao tinha pratos quentes antes como ovos mexidos. Falta agora pao de queijo que sao itens basicas. Taxa pet por dia e por pet continua nao fazendo sentindo por nao ter nenhum beneficio em troca que na teoria ja deveria está dentro da diaria. Quem fica hospedado com varios pet e periodo longo, a conta fica bem pesada.
Stayed 1 night in Sep 2025

6/10 Okay

Daniela

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Não voltaria e não indicaria.

Satisfação com limpeza e acomodação. Café da manhã insatisfatório devido a: 1) talheres sujos, engordurados. 2) atraso de 40 minutos. 3) sucos artificiais . 4) Torta com gosto de azedo. 5) molho da salsicha horrível. 6) Armazenamento dos alimentos no chão da cozinha. 7) a responsável pela cozinha oferece um pessimo atendimento é educação.
Stayed 2 nights in Jul 2025

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito BOa

Muito boa, hotel com ótima estrutura de lazer, principalmente para pets
Stayed 2 nights in Jul 2025

2/10 Terrible

Fernando

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Uma decepção Os quartos são inabitáveis, 1 sem condições de banho, chuveiro ou fica na quente (escaldante) ou frio (congelante), 2 conservação inexistente (pintura com mofo, azulejo sujos,) 3 pia / aquecedor tudo improvisado Ponto positivo parte externa bem conservada jardinagem
Stayed 3 nights in Jun 2025

10/10 Excellent

Mauricio Seizo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente custo benefício
Stayed 3 nights in May 2025

10/10 Excellent

Lais Helena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Já vim ao Suryapan muitas vezes e amamos esse lugar incrível
Stayed 2 nights in Mar 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Local incrível para quem tem cachorro

O hotel é lindo, muito bem cuidado com funcionários extremamente receptivos. Café da manhã é ótimo. Os cachorros ficam livres e tem muito espaço para brincar, incluindo uma piscina só para eles. Espero voltar muitas vezes!
Bosque
Stayed 2 nights in Jan 2025

2/10 Terrible

SILVIA

Disliked: Cleanliness, amenities, property conditions & facilities
Segunda vez que me hospedo no Surya Pan, e na primeira vez já tive alguns problemas, mas insisti e retornei e desta vez posso dizer que foi a ultima. Uma pena pois o lugar em si é muito lindo mas falta manutenção, fiquei meia hora embrulhada numa toalha esperando a agua do chuveiro esquentar e acabei indo dormir sem banho. Imagina um lugar frio como Campos não ter agua quente para o banho. Tive problemas com a reserva feita diretamente com eles, uma longa história. Pra finalizar a fechadura da minha suite quebrou e ficamos 2 horas pra fora do quarto esperando um chaveiro que veio de Taubaté para resolver o problema. Tenho pena dos funcionários que tem que enfrentar o descaso do proprietário com o hotel. Realmente é pet friendly, mas os tutores que se lixem. O lay out das suites são diferentes então quando compra uma estadia, o que vai encontrar realmente é uma surpresa, e os piores quartos são reservados para as agencias de reservas. E os melhores colocados nas fotos dos sites. Enfim uma pena.
Stayed 3 nights in Aug 2024

10/10 Excellent

DANILO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Divertido e Confortável

Otima opção de hospedagem com a família e principalmente com o pet. Todas as acomodações aceitam pet, as áreas comuns também. Até mesmo dentro do restaurante do café da manhã, porém neste local, o pet deve estar na coleira para evitar confusões. Em todas as outras áreas os pets ficam livres para brincar. O hotel oferece atividades como trilhas e outras coisas também.
Stayed 2 nights in Mar 2024

2/10 Terrible

LUIZ E

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Não fique nesse hotel

Decadente, assim está o Hotel que já foi um dos melhores de Campos.... A agua quente não funcionou e demorou um dia para consertar, fiquei sem banho... o Hotel está mal conservado nos mínimos detalhes, abandonado... Fiquei sem banho e sequer me ofereceram algo em troca... Café da manhã abandonado, pouca atenção falta de identificação nos itens, comida fria.... cafe e leite frios....
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveler

Liked: Cleanliness

Frustrante mas agradável para até dois dias.

Estadia abaixo das expectativas. Quaisquer solicitações demoram mais de 2hrs para serem atendidas (gestão caótica e ineficiente), chuveiros com problemas de aquecimento (super gelado ou super quente), privada com funcionamento medíocre. Quarto de bom tamanho, porém aquecedor não é suficiente e você passará frio. Tem mais cachorros do que humanos no hotel.
Stayed 2 nights in Jun 2023

8/10 Good

Marcellus C A

Liked: Staff & service, property conditions & facilities

Hotel pet friendly com contato com a natureza.

Instalações localizadas dentro da mata. Imersão na natureza. Totalmente pet friendly. Trilha guiada, incluindo os cachorros. Porém, os quartos deixam muito a desejar. Na suíte que usamos o misturador do chuveiro não funcionava. Água escaldante ou gelada. Pia minúscula e com altura muito baixa. Quarto enorme, mas o interruptor da luz só existe ao lado da porta, atrás de uma cortina. Sistema de exaustão da lareira não funciona bem. Acendemos e quarto ficou com muita fumaça. Além disso, a madeira de cortesia é mínima. Se precisar repor, tem que pagar à parte. O hotel tem instalações excelentes, mas os quartos precisam urgente de manutenção preventiva.
Stayed 2 nights in Jun 2023

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incrível

O hotel é incrível e a experiência que eles proporcionam com nossos pets é diferente de qualquer outro hotel. Os pets são bem vindos em qualquer área do hotel inteiro e isso foi extremamente importante para a nossa estadia. Os funcionários são sempre muito solicitos e dispostos a ajudar. Agradecimentos especiais ao Zeca que cuidou tão bem da nossa Pandora.
Stayed 3 nights in May 2023

6/10 Okay

fabio

Liked: Cleanliness, staff & service
Hôtel agradável, atendimento cortes e simpático. Infelizmente não há o spa que é anunciado, o aquecedor do quarto estava quebrado.
Stayed 2 nights in Dec 2022

10/10 Excellent

Guilherme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel excelente

Experiência excelente. Hotel perfeito para viajar com cachorro.
Stayed 2 nights in May 2022

10/10 Excellent

Beni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent choice to get away from the city. Best choise with pets !
Stayed 2 nights in Mar 2022

10/10 Excellent

MEYRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super pet friendly

Hospedagem foi incrível. É de fato um hotel para quem tem e gosta de animais, tem muito espaço verde pra eles correrem e uma piscina só para os pets. Fica um pouco afastado do centro, uns 10 min de carro, mas é tranquilo de ir e vir a qualquer hora. Os funcionários são mto educados, gostei bastante. O único ponto a deixar é sobre a limpeza, como mtos já reclamaram, tem pelos em alguns locais do quarto, mas como já disse, é um hotel para qm gosta de animais. Não nos incomodou, mas eles existem... mas de um modo geral isso é mínimo perto do silêncio e do verde q tem em volta do lugar, vale a pena e com certeza voltaremos!!!
Stayed 3 nights in Nov 2021

8/10 Good

Fernando A

Hotel Ok

Hotel ok. Faltam opções de alimentação
Stayed 2 nights in Jul 2021

2/10 Terrible

Bruno Luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

TERRIBLE

No hot shower. Cold coffee at breakfast 2nd day there was no coffee at all and attended yelled at me cause She couldn’t do more coffee Simple accommodations, very basic. Supposed to be a 25 dolars /day hotel
Stayed 2 nights in Sep 2021

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
Quarto extremamente gelado. Aquecedor que não funciona. Berço horroroso. Café da manhã com poucas opções A área externa do hotel é absolutamente divina, mas infelizmente a acomodação não acompanha a qualidade.
Stayed 3 nights in Jul 2021

8/10 Good

Antonio Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
O local é lindo e mto bem cuidado. As suítes poderiam oferecer mais conforto, tem muitas gretas, o aparelho q esquenta, fica muito longe da cama e um do para o ambiente é mto pouco. No resto tudo otimo
Stayed 2 nights in Jul 2021

8/10 Good

Fernanda C

Liked: Cleanliness, staff & service

Ambiente calmo

Foi boa embora o bangalô seja antigo, as coisas são longe e a única opção de alimentação do hotel é um food truck que fecha super cedo e tem poucas mesas confortáveis, além disso o café da manhã é muito pouco ofertado e lerdo para o preço que se paga da estadia
Stayed 2 nights in Jul 2021

8/10 Good

Edimara

Liked: Staff & service, property conditions & facilities, room comfort
Hotel muito agradável, uma área verde maravilhosa. Café da manha diversificado e saboroso. a única coisa que ficou a desejar foi o banheiro, esta precisando de reformas, chuveiro bastante ruim com vazamento. do resto foi muito bom.
Stayed 2 nights in Jul 2021