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"Great Customer Service! Would stay there again. "

"The chalet rooms are bit stuffy and smells of firewood inside from the usage of wood burning fireplace. The ambience is nothing spectacular as its away from the main Banff strip. But its cosy, and decent rooms with working kitchens. Can get noisy if residing on the main floor due to wood deck floors above which really is noisy with guests walking above."

"Excellent place to stay. Amazing hot tub. Room was very nice. "

"Hotel was under construction (as advertised) so no amenities in place but available at sister facilities. Other than that, clean, nice rooms and no issues."

"Clean room, good staff. Shame about renovation and restaurant closure "

"Friendly staff, and it was a nice surprise to be upgraded to a suite. The hotel is very convenient for the ski bus, and the grotto hot tub was the highlight after a day on the slopes. It’s about a 10-minute walk to downtown Banff, and there’s also a bus stop right outside the hotel if you’d rather not walk."

"Breakfast good,parking excellent "

"N/a"

"Traffic: 5/5, easily get around. Good location. Cleanses: 3/5 Staff:4/5 Breakfast: with fee. Coffee/hot water/tea bags: all day at lobby Not really noise proof:2/5. easily heard noise from room above and outside. "