워터슬라이드

비치 팰리스 리조트 올 인클루시브 여행 후기

4 out of 5
비치 팰리스 리조트 올 인클루시브
Blvd Kukulcan Km 11.5, Hotelera Zone, Cancun, QROO

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1157개 이용 후기 중 673개" "
평점 8 - 좋아요. 1157개 이용 후기 중 270개" "
평점 6 - 괜찮아요. 1157개 이용 후기 중 119개" "
평점 4 - 별로예요. 1157개 이용 후기 중 54개" "
평점 2 - 너무 별로예요. 1157개 이용 후기 중 41개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Hyesil

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 5박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 12일
Dear Hyesil; Thank you so much for visiting Beach Palace, we are very happy for your kind 5 star review rating. Cordially

8/10 - 좋아요

Kwangbock

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
전체적으로 괜찮은 곳임.
2023년 2월에 3박 숙박함
답변 제공: Beach Palace 님, 2023년 3월 1일
Dear Ms. Park;We thank you for choosing Beach Palace, it was a pleasure to welcome you.We remain at your service and look forward to welcome you back soon.Best regards,

10/10 - 훌륭해요

jeong yong

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 2박 숙박함
답변 제공: Beach Palace 님, 2021년 7월 13일
Dear jeon yong, Many thanks for giving us a perfect score, as a reflection of your great time spent on the property. Looking forward to your next visit. Sincerely,

6/10 - 괜찮아요

Chris

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 숙박 시설 상태 및 시설
So many pros and cons from our stay here. It definitely has a beautiful beach. However, if the red flag is up then swimming is almost impossible. During our stay we saw people almost drown. We had to go to mujeres to enjoy a good beach which I’d kinda the reason we chose this hotel to begin with. Of course this is out of their control. The pool area was fun for the kids but definitely needs an upgrade. Even the jacuzzi area looked like motel 6 vibe. Staff could do better in picking up towels from guests who have left the area for the day. However, they were very friendly and attentive in regards to food and drink. The best service we received was that of the dessert shop near the pool area. They were so kind to our children and what’s had a smile on their faces. The food at momo lacked flavor and we probably won’t return but the pizza at tovala was amazing! The live entertainment at the sports bar was fun and e we really enjoyed it. The cleaning staff in the rooms were great. Some of the appliances in the room didn’t work such as the remote control for the tv and a couple of outlets. It was too bad we realized the outlet wasn’t working until we woke up the next day and phones weren’t charged. Like most hotels you get talked into going to a presentation at their sister hotel and of course try to beat around the bush and downplay that it is a time share presentation. They don’t explain the resort credits very well. Overall it was an average stay for the price.
2024년 5월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 5월 9일
Dear Mr. Chris.We are delighted to hear that you appreciated the beauty of our beach and that your children enjoyed the pool area. Likewise, we understand the importance of maintaining a safe environment, especially regarding swimming conditions, and we regret any inconvenience caused by the presence of red flags during your stay. Your safety is our top priority, and we continuously monitor and adhere to local beach safety guidelines to ensure the well-being of our guests.We appreciate your kind words regarding the friendliness and attentiveness of our staff. Providing exceptional service is at the core of our values, and we are thrilled to hear that our team members left a positive impression on you and your family.However, we are sorry to learn that some aspects of your experience did not meet your expectations. We have taken note of your comments regarding the pool and jacuzzi areas, as well as the pool towels. Rest assured, we will address these concerns with our team to ensure that they are rectified promptly.Once again, thank you for sharing your feedback with us. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that exceeds your expectations.Warm regards,Beach Palace All Inclusive.

10/10 - 훌륭해요

Stuart

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
LOVE this property. We have been here several times and are already booked back in the fall. This is a small, quiet resort. The food is fantastic as are the staff. The beach is amazing, the water so warm and clear. The waves are really fun to float around in. The rooftop pools, bar and hot tub cannot be beat! I cannot wait to return.
2024년 4월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 5월 6일
Dear Mr. Stuart. Providing a memorable and enjoyable stay is our top priority, and we are grateful for your kind words regarding your time with us. We are thrilled to hear that you thoroughly enjoyed your experience at our property and that you have chosen to return multiple times. It's wonderful to hear that you appreciated our culinary offerings, attentive staff, and the natural beauty of our beachfront location.We look forward to welcoming you back!Warm regards,Beach Palace All Inclusive.

10/10 - 훌륭해요

Abdullah

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved our stay at Beach Palace. Staff were wonderful and love to help. Sweetshop was good for coffee and sweets. The staff around the pool/beach were awesome too. Over all was great experience.
2024년 4월에 7박 숙박함
답변 제공: Hotel Management 님, 2024년 5월 6일
Dear Abdullah,Thank you for choosing The Palace Company to enjoy a splendid vacation. It was an honor to welcome you at Beach Palace, we are very pleased to know that you enjoyed our facilities, services and especially the incredible attention of our staff. Your feedback definitely strengthens our philosophy of seeking the highest level of service excellence.We will be thrilled to host you again any time in the future. Best regards,Beach Palace All Inclusive.

8/10 - 좋아요

Amul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 5월 6일
Dear Amul.Thank you for your kind review!We look forward to having you again!Kindly,Beach Palace All Inclusive.

8/10 - 좋아요

Janice

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We felt very pampered the whole time. The whole staff were very helpful for all our needs and questions. Resort is in need of an update but still a very nice resort. Dining was good. Nightly entertainment was also good.
2024년 4월에 7박 숙박함
답변 제공: Hotel Management 님, 2024년 5월 4일
Dear Mrs. Janice.We are very happy to learn that your overall experience at Beach Palace was joyful. Thank you so much for taking the time to review our beloved resort. Our team will be delighted to serve you once again. Best regards,Beach Palace All Inclusive.

6/10 - 괜찮아요

Sonia

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed at Beach Palace before. But this time it was disappointing. The entire place looks very old and not maintained. You can see broken pierce here and there. Also be aware of the membership presentations. They hide information even when you ask and ask. Not honest at all unfortunately. We loved this place but it was not satisfactory this time. Our friends were also approached several times in the lobby about membership and this just doesn’t feel right. Most of the employees are very nice but some people need training.
2024년 4월에 7박 숙박함
답변 제공: Hotel Management 님, 2024년 5월 3일
Dear Mrs. Sonia.Thank you for taking the time to share your feedback. We sincerely regret falling short of your expectations during your stay. Providing a memorable and enjoyable experience for all our guests is our utmost priority, and it is disheartening to learn that we did not meet your expectations on this occasion. We will take your thoughts into consideration as we strive to provide exceptional service to all our guests.We genuinely value your loyalty to Beach Palace and regret that we were unable to provide you with a satisfactory experience during your recent visit. We hope that you will consider giving us another opportunity to exceed your expectations in the future.Respectfully,Beach Palace All Inclusive.

10/10 - 훌륭해요

Digvijay Singh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Best view and pool
2024년 2월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 29일
Dear Digvijay Singh,Thank you for choosing Beacch Palace. We're glad you found our poll and the views from our resort to be great!We can't wait to have you back for another amazing stay!Kindly,Beach Palace All Inclusive

10/10 - 훌륭해요

Yan Shan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 29일
Dear Yan Shan.Thank you for your perfect score rating!We're joyful that your stay was perfect. We look forward to seeing you in the near future for another perfect vacation.Kindly,Beach Palace All Inclusive.

8/10 - 좋아요

Ivica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 26일
Dear Mrs. Ivica.Thank you for taking the time to review your recent stay at Beach Palace! It was an honor to host you.We can't wait to see you again!Kindly,Vianey E-concierge.

8/10 - 좋아요

Morayma

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
El personal muy amable, las habitaciones amplias y limpias, tuvimos detalles con unas llaves de agua que tenían fuga, las fueron a reparar pero no quedó, la caja de seguridad se nos bloqueó y teníamos que nos la hubieran abierto pero acudimos al personal y nos las debloquearon y todo en orden, ya al retirarnos nos topamos con unas cucarachas le reportamos para que tomen medidas por qué un hotel de esa calidad no debería haber plaga
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 26일
Apreciable Sra. Morayma.Muchas gracias por su retroalimentación. Estamos encantados de saber que a pesar de algunos tropiezos nuestro personal tomó las medidas necesarias para poder hacer de sus vacaciones una experiencia positiva. Esperamos tener el placer de poder hospedarla nuevamente. Cordialmente,Beach Palace All Inclusive.

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 23일
Dear Mrs. Melissa,Thank you for your perfect score ratting!We hope to see you soon for another perfect stay.Beach Palace All Inclusive.

8/10 - 좋아요

rosemarie

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 23일
Dear Mrs. Rosemarie.Thank you for your kind review!We can't wait to have you back at Beach Palace.We remain at your service.Beach Palace All Inclusive

10/10 - 훌륭해요

Juileen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an amazing time . The staff was super nice . They work hard to make sure your taken care of. We loved all the restaurants! The evening shows were amazing. We loved them all. The beach is beautiful!
2024년 4월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 23일
Dear Julieen,Thank you for suc wonderful review of your recent stay at Beach Palace, we can't wait to have you back!Beach Palace All inclusive.

8/10 - 좋아요

Cassie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We had a pleasant stay. Staff was kind and helpful. Property is definitely dated and could use some updates, but it was clean. Food was good. We also enjoyed the entertainment.
2024년 4월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 20일
Dear Mrs. Cassie.Thank you so much for taking the time to review your recent stay at Beach Palace. We're glad to learn that you found our staff to be helpful and kind, our facilities clean, and that the entertainment was great!We hope to see you again in the near future for another unforgettable stay.Kindly,Beach Palace All Inclusive.

6/10 - 괜찮아요

Isidoro 님, miami

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente atención, buen servicio de bar, pero la comida malísima poca variedad y mal cocinada en los restaurantes, particularmente
2024년 4월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 20일
Apreciable Sr. Isidoro.Agradecemos cordialmente su reciente visita y la dedicación de su tiempo para compartir sus comentarios con nosotros. Nos complace saber que haya disfrutado de nuestra atención y servicio en el bar durante su estancia. Sin embargo, lamentamos profundamente que su experiencia gastronómica no estuviera a la altura de sus expectativas. Tomamos muy en serio la calidad de nuestros platos y es insatisfactorio leer que esta no cumplió con sus estándares. Sus comentarios sobre la falta de variedad y la preparación de la comida han sido transmitidos a nuestro equipo de cocina para una revisión exhaustiva y para implementar las mejoras necesarias. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro y demostrarle nuestro compromiso con la excelencia en todas las áreas de nuestro establecimiento.Beach Palace All inclusive.

10/10 - 훌륭해요

Akitoshi 님, NORTH LIBERTY

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent! I really love All inclusive system here. All restaurants/bar are high quality and ocean view is very beautiful. There are a lot of activities/facilities for kids as well, so you can enjoy with your family.
2024년 4월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 30일
Dear Akitoshi,Thank you for your wonderful review from your recent stay at Beach Palace. We're thrilled to read that you found our services, facilities and views to be excellent and that your whole family had a great time.We hope to have the honor to have you back for another amazing vacation.Kindly,Beach Palace All Inclusive.

8/10 - 좋아요

Andreea

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
The pros: Good food, and I liked that they were very careful about our dietary needs and accommodating. The staff was courteous, the oceanfront location was good with plenty of beach chairs. The sports bar has 2 pool tables and a ping pong table, which are good if you want a break from the sun or in the event of rainy days. The cons: small resort, limited entertainment, games, and dining options.
2024년 4월에 7박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 18일
Dear Andreea,Thank you for choosing Beach Palace to enjoy a splendid vacation. It was an honor to welcome you! We are delighted to learn that you loved our resort and service and that our staff could help you with your dietary needs. Thank you for your feedback regarding entertainment and dining options. We'll take them into consideration for further discussion and improvements.We do hope to have you back in the near future for another great stay at Beach Palace!Kindly,Beach Palace All Inclusive.

10/10 - 훌륭해요

Margarita

Buffet at supper time needs improvement Breakfast and lunch time buffet excellent
2024년 4월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 18일
Dear Mrs. Margarita,We are delighted to hear that you enjoyed the quality of our breakfast and lunch offerings. We take your comments regarding the dinner buffet seriously and will work diligently to enhance that experience for you and all our guests. Furthermore, we look forward to the opportunity to welcome you again in the future!Best regards,Beach Palace All inclusive.

6/10 - 괜찮아요

Sandeep 님, Edina

2024년 3월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 18일
Dear Sandeep,Thank you for taking the time to share your feedback. We would like to hear more about your stay, we are kindly asking you to write to us and tell us about your experience. We look forward to hearing from you. Kindest Regards. Beach Palace All Inclusive.

4/10 - 별로예요

ksenia 님, Miami

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible experience. Dirty room . AC is not working. Dirty balcony. And much more
2024년 4월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 17일
Dear Ksenia.Thank you for your comments as the feedback of our guests plays an important role in our daily improvements. Every detail on your review has been noted, and we will address these areas to enhance the overall guest experienceWe hope you will give us the opportunity to welcome you back and provide you with the positive experience you have come to expect from us. Kindly,Beach Palace All inclusive.

4/10 - 별로예요

Christopher

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 17일
Dear Mr. Christopher.Thank you for taking the time to share your feedback. We would like to hear more about your stay, we are kindly asking you to write to us and tell us about your experience. We look forward to hearing from you. Kindest Regards. Beach Palace All Inclusive.

6/10 - 괜찮아요

ELENA

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Let me start by saying that the service was excellent. All the employees are very kind and respectful, always helpful which makes you feel valued. Now the condition of the hotel is not of what you would expect for a 4 start hotel. Starting from the cleanliness of the common areas in the hotel and continuing to the rooms where the toilets did not flush properly. The water flow in the shower was so intense that will throw you out and the jets on the jacuzzi were not working. Needs a lot of fixing and updates to be a four star hotel. Plus the food in the restaurant was horrible. Most of the food was not properly cooked and in the buffet not much I can say I loved it. They did not have enough variety of food for different tastes. The good things I can say about this experience is that the hotel has a theater with different shows every nights. I enjoy that. They also have a sports bar with every night activities, dance and singers. They have pool activities during day time as well as activities at the beach. For active visitors and kids will enjoy that. For my personal part I enjoyed the beach. Even though it was a bit cold and wavy, I love the beach in this area, it’s clean and clear and very enjoyable. But now that I have this experience at Cacun I will definitely try other hotels in this area. Maybe a newer or more updated one and possibly a five stars next time.
2024년 4월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 16일
Dear Mrs. Elena,I'm sorry to read that you had a less than perfect experience. This is certainly not the level of service we expect to provide to our guests, as our mission is to provide them with excellent experiences. Here at Beach Palace we strive to improve with each and every feedback we receive, so please be sure that measures are being taken to prevent this from happening again. We hope you will give us the opportunity to welcome you back and provide you with the positive Palace Resorts experience you have come to expect from us.Best regards,Beach Palace All Inclusive.

8/10 - 좋아요

Donna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Property was good, beach great. Room was satisfactory but shower stall was terrible and leave water all over the bathroom floor.
2024년 2월에 6박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 16일
Dear Mrs. Donna.Thank you for your feedback from your recent stay at Beach Palace. We're delighted to hear that you have found our resort worthy of your holidays and that you've found the beach to be great!We also regret learning of the inconveniences encountered with the shower stall. Please rest assured that we'll take your comments into account to make the appropriate improvements.We hope to welcome you back soon!Best regards,Beach Palace All inclusive.

4/10 - 별로예요

STEVE

단체 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Too much noisy and MoMo restaurant fish food is very bad.
2024년 4월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 16일
Dear Mr. Steve,Thank you for taking the time to share your feedback. We would like to hear more about your stay, we are kindly asking you to write to us and tell us about your experience. We look forward to hearing from you. Kindest Regards. Beach Palace All Inclusive

10/10 - 훌륭해요

Omar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The only thing that needs to be careful the marketing team at that location
2024년 4월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 15일
Dear Mr. Omar.Thank you for your feedback. We are happy to learn that your overall experience at Beach Palace was joyful. it has been a pleasure to welcome you.We hope it is not too long before I welcome you back!Best regards,Beach Palace All Inclusive

10/10 - 훌륭해요

Vishwanath

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall excellent. We just returned from our 5 day vacation at Beach Palace and couldn't be more pleased. The food was excellent (Tavola, Momo, Gondola, Sweet & Coffee cafe). The facilities (pool, the beach access, stadium bar) and entertainment (night shows) were great. And the service overall was just amazing (special call out to Rafael at Momo, Daniel at Tavola and the servers at Sweet & Coffee). Every person was so professional, helpful and courteous. Thank you for making our stay so memorable!
2024년 4월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 15일
Dear Vishwanath.Thank you very much for taking the time to share your experience with us and for giving us the opportunity to host you. We are pleased to know that your overall stay was excellent and that you found our facilities and entertainment amazing. Rafael and Daniel, we'll be delighted with your shoutout. We're glad our staff was professional, helpful, and courteous and made your stay so memorable!We can't wait to have you back.Best Regards,Beach Palace All Inclusive.

4/10 - 별로예요

Amir

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service was awful
2024년 3월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 15일
Dear Mr. Amir.Thank you for taking the time to share your feedback. We would like to hear more about your stay, we are kindly asking you to write to us and tell us about your experience. We look forward to hearing from you. Kindest Regards. Beach Palace All Inclusive.

6/10 - 괜찮아요

Keniesha

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
The front lobby and common areas were clean. My room was mediocre. The curtains were dirty. The mirrors were dirty, the window to the balcony had numerous fingerprints. The property to the right of the hotel was abandoned. While the sun is in the reflection of the beach palace, the abandoned hotel was not in good condition, so it was an eyesore to look at.
2024년 4월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 15일
Dear Mrs. Keniesha.Thank you for taking the time to share your feedback. We We strive to provide quality service and go beyond expectations to deliver memorable experiences, this is why we regret to learn that we could not fulfill your expectations, please receive our sincere apologies for the inconveniences you encountered during your stay. You can be sure that your feedback and every single detail has been shared with the team to improve for future actions. Kindest Regards. Beach Palace All Inclusive

10/10 - 훌륭해요

Manikandaprabhu

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great, except for the sales pitch- would have appreciated knowing it was a sales pitch; the number of times we were asked was a little to much. Otherwise excellent location, service, beautiful beach
2024년 4월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 11일
Dear Manikandaprabhu.We are very happy to read that your overall experience at Beach Palace was great. Thank you so much for taking the time to review our beloved resort and for speaking so highly of it's excellent location, service, beautiful beach . We hope to welcome you back for another enjoyable stay in the future! Best regards,Beach Palace All Inclusive.

8/10 - 좋아요

Gerald

가족 여행
좋아요: 청결 상태, 직원 및 서비스
A little run down but the beach and service makes up for it .
2024년 4월에 7박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 11일
Dear Mr. Gerald.Thank you for taking the time to review your stay at Beach Palace. We're glad that over all you had a great time and that our staff provided the Palace service that characterized us.We will delighted to be your host again in the future.Best regards,Beach Palace All inclusive.

10/10 - 훌륭해요

Xhensila

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have very great experience, for sure will go back again
2024년 3월에 7박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 10일
Dear Xhensila.Thank you for taking the time to review our beloved Beach Palace. We're very pleased to read that you had a great experience and we can't wait to host you again! Best regards, Beach Palace All Inclusive.

10/10 - 훌륭해요

Brent

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just overall very nice
2024년 3월에 8박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 10일
Dear Brent.Thank you very much for taking the time to share your experience with us and for giving us the opportunity to host you to create beautiful memories. We are pleased to know that your overall stay was great and that you found our property to be worthy of your vacation time. It was an amazing experience to have hosted you and we would be delighted if given another opportunity through future visits.Best Regards.Beach Palace All inclusive

10/10 - 훌륭해요

ANTONIO

2024년 4월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 29일
Estimado Sr. Antonio.¡Muchas gracias elegirnos para pasar unas vacaciones perfectas!Esperamos tener el honor de verle pronto.Cordialmente,Beach Palace.

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We just got back from a week at Beach Palace and had an amazing time. While the hotel is a little dated, the staff and service make up this. We were fortunate enough to stay on the top floor with a lovely view. We were supposed to get an attached room, but Marcos at the front desk gave us two rooms right next to each other, which was acceptable. Alan at the coffee shop was always so friendly. Gabriella at the breakfast bar was so funny and engaging with myself and my kids. Brenda was our beach waitresses and so fast with our drinks and food. This isn't a 5 star hotel, but the service is as good or better than any 5 star out there. You will be treated like family. We will definitely return.
2024년 3월에 7박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 8일
Dear Michael.Thank you for taking the time to share your feedback about your recent stay at our resort. We're thrilled to hear that you had an exceptional experience and that our staff provided you with outstanding service. We look forward to welcoming you back and providing more memorable moments for you and your family. Best Regards!Beach Palace All Inclusive

8/10 - 좋아요

Steven M 님, northfield

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was average, the beach was smaller, the resorts on each side were abandoned, but had a blast and would go agsin
2024년 3월에 6박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 5일
Dear Mr. Steven M.Thank you very much for taking the time to share your experience with us and for giving us the opportunity to host you. We're delighted that you enjoyed our property as much as we love having you here. We can't wait to welcome you back for another unforgettable stay with us. Best regards!

6/10 - 괜찮아요

Tenisha

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
What I didn’t like - Smokehouse restaurant had terrible customer service, food was cold and horrible. Italian restaurant the wait for the food was long and cold. The bell guys was rude. I expect the resort to be more kids friendly with accommodations and events for the kids. It didn’t had that’s all. It was slide what wasn’t 6-7 years friendly . If I had choice of going back I will not attend . I rapid MOON PALACE WITH WONDERFUL EXPERIENCE.
2024년 4월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 4일
Dear TenishaFirst we would like to thank you for letting us host you during this vacation. We are deeply sorry to read that our beloved resort didn’t meet your expectations. Here at Beach Palace Resort we strive to a certain level of quality and service and we’re very sorry to hear you we’re not able to experience it. Please be sure that measures are being taken to avoid this from happening again. We hope we can have the opportunity to welcome you back to serve you as our Palace family knows best. Kind Regards.

8/10 - 좋아요

Paul James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Food options basic. Many staff more focused on up selling or moon palace package than assisting.
2024년 3월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 4일
Dear Mr. Paul James.Thank you for taking the time to share your feedback about your recent stay at Beach Palace.and for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future with an improved experience. Best regards.

6/10 - 괜찮아요

Scott

가족 여행
좋아요: 직원 및 서비스
The location is great, the property is just somewhat run-down. Sounds like they are remodeling soon.
2024년 3월에 7박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 4일
Dear Mr Scott.Thank you sharing your feedback. We have shared you feedback with the in house team for their attention. We do hope you have a more enjoyable stay. Best Regards.

10/10 - 훌륭해요

Kevin

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff sympathique. Variété intéressante dans le buffet. Option de restaurants. Endroit propre. Piscine et plage à proximité. Belle expérience.
2024년 3월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 4일
Dear Mr KevinWe are very happy to learn that your overall experience was joyful. Thank you so much for taking the time to review our beloved resort. Our team will be delighted to serve you once again. Best regards!

10/10 - 훌륭해요

Kirstine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 24일
Dear Mrs. Kristine,Thank you for your perfect score ratting!We look forward to hosting you once more.Kindly,Beach Palace All Inclusive.

10/10 - 훌륭해요

Mandeep

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great location on the beach! Walking distance from new shopping mall. Food and drinks are really good.
2024년 3월에 7박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 3일
Dearest Mandeep.Thank you for your review rating. We love that the location worked so great for you and that you enjoy the beach, the food and drinks at Beach Palace!We hope to host you again in the future. Best Regards.

6/10 - 괜찮아요

Bobbi

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Ocean the best/ wait at restaurants horrible buffet very limited
2024년 3월에 7박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 3일
Dear Bobi.We thank you for choosing Beach Palace, it was a pleasure to welcome you. We are sorry to receive your rating and learn that we have not fully met your expectations, you can be sure that your feedback is very important to us and we hope to have the opportunity to welcome you back in the future with an improved experience. Kindest Regards.

10/10 - 훌륭해요

Yuliya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room we stayed at had the view of lagoon and the ocean view around the corner of the wrapping balcony. It has a beautiful beach no seaweed. They had excellent food. It was very easy to get to restaurants and the beach since the hotel is not too large, allowing more time to enjoy vacation instead of getting from one place to another.
2024년 3월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 3일
Dear Mrs. Yuliya.Thank you for such kind words towards Beach Palace, we really appreciate you for taking your time to review us. We’re glad to read that our beautiful hotel and it's ideal location was the perfect scenario for an unforgettable vacation, we look forward to hosting many more wonderful getaways and for many more incredible moments to come. Best regards!

10/10 - 훌륭해요

Delaney

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our stay. It was clean, the food was very good and everything was all in one building so it made it very convenient. The beach was gorgeous!
2024년 3월에 5박 숙박함
답변 제공: Beach Palace 님, 2024년 4월 1일
Hello Delaney,Thank you for choosing to vacation with us here at Beach Palace. We are delighted that you have shared your fantastic feedback with us to tell us about your fulfilling stay. It was a pleasure having you and we look forward to having you back. Kindest Regards

10/10 - 훌륭해요

Amanda

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love Beach Palace. The staff is amazing. Can’t beat that view!!
2024년 3월에 6박 숙박함
답변 제공: Beach Palace 님, 2024년 4월 1일
Hello Amanda,Amazing!We are absolutely delighted to hear you loved the beach and the view. We are happy to have hosted your vacation and we look forward to having you back.Best Regards

6/10 - 괜찮아요

Tiffany

좋아요: 직원 및 서비스
별로예요: 청결 상태
Food wasn’t the greatest, long waits at restaurants, weren’t accommodating when our flight canceled. The staff were nice though!
2024년 3월에 6박 숙박함
답변 제공: Beach Palace 님, 2024년 4월 1일
Dear Tiffany,We appreciate your valuable feedback telling us about your stay. We are sorry to hear all your expectations were not met. We aim to provide only the best to you our valued guest . We are happy to hear the staff were warm and friendly. It was a pleasure having you and we hope to welcome you back.Best Regards

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 20일
Dear Mr. Robert,Thank you for sharing your feedback about your recent stay at Beach Palace! We really appreciate it, and we hope to see you soon for another unforgettable stay.Kindly,Beach Palace All Inclusive