3 개의 야외 수영장, 일광욕 의자
예약 가능 여부 확인

하얏트 지바 칸쿤 올 인클루시브 여행 후기

4.5 out of 5
하얏트 지바 칸쿤 올 인클루시브
Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, QROO

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 1831개 이용 후기 중 1437개" "
평점 8 - 좋아요. 1831개 이용 후기 중 231개" "
평점 6 - 괜찮아요. 1831개 이용 후기 중 52개" "
평점 4 - 별로예요. 1831개 이용 후기 중 39개" "
평점 2 - 너무 별로예요. 1831개 이용 후기 중 72개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

10/10 - 훌륭해요

IN SOON

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
숙박 시설 관리 너무 좋았어요. 매를 이용해서 야외식사나 액티비티때 새를 쫒는것도 너무 맘에 들었습니다. 직원들도 너무 친절해서 좋았습니다. 식당도 다 맛있었고 특히 프랑스식당 맛도 너무 좋았고 셔츠없이 간 저희에게 셔츠까지 빌려주는 배려도 너무 맘에 들었어요. 한가지 부페식당이 음식의 다양함이 좀 부족한게 아쉬운점 한가지였습니다.
2023년 10월에 4박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2023년 11월 6일
Dear In Soon,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

??

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everyting was perfect and impressive
2023년 9월에 3박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2023년 10월 2일
Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

2/10 - 너무 별로예요

SOHEE

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
El niño nadó con las gafas puestas en el sol Salieron las gafas Hablé con el mostrador, pero dijeron que no. Las gafas son como los ojos para un niño. Se le han quitado los ojos de encima. Estoy muy decepcionado con Hotal, he dejado un retraso, pero estoy disgustado porque aún no he recibido respuesta.
2023년 6월에 3박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2023년 6월 26일
Dear Sohee,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; we are sorry to hear about your experiences with the services, please receive our most sincere apologies. We are going to share this feedback with our respective teams to improve this area of opportunity.It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
추천합니다
1주간 가족들고 행복한 시간을 보냈고 떠나기가 아쉬웠습니다. 비치는 짧지만 모래가 깨끗하고 부드러워 모래놀이를 하기 이상적이었습니다. 수영장은 잘 관리되고 있었고, 풀 내의 바와 풀 밖에서 음료 주문을 받는 직원들은 친절하고 세심하며 풀사이드 그릴도 맛이 좋았습니다. 전반적으로 식당이 훌륭하고 특히 디저트 가게는 매우 매력적이었습니다! 아이들과 물놀이를 하게되면서 객실을 드나들다 보면 젖은 수건이 가득 쌓이게 되는데, 저녁에 한번 더 방문해서 수건을 치워주고 새 수건과 어매니티를 챙겨 주어 좋았습니다. 객실과 풀 주변 화장실이 환기가 잘 안되었는데, 물론 호텔 밖의 화장실들에 비해서는 매우 깨끗합니다.
2023년 4월에 7박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2023년 4월 15일
Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Kyuhwan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
가족여행 최고, 돌고래체험 최고
2023년 3월에 2박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2023년 4월 3일
Dear Kyuhwan,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Hyejong

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
부족함없는시설 편리성 올인클루시브 투숙하는 내내 즐거웠습니다
답변 제공: Sincerely, with the Service from the Heart. 님, 2023년 1월 20일
Dear Hyejong,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Jung Hoon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
늦은 시간까지 식사를 룸 서비스로 받는 것은 좋았으나 식당 시간이 시간에 따라 종료되는 것은 아쉬었다... 좋은 음식은 모두 추가 비용이 드는 것도 all inclusive라고 하기에는 무리가 있는 듯...
2022년 2월에 2박 숙박함
답변 제공: With service from the heart ♥ 님, 2022년 4월 8일
Thank you for your feedback about your stay at Hyatt Ziva Cancun, it has been a delight to host you. Sincerely,

8/10 - 좋아요

??

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 12월에 4박 숙박함

10/10 - 훌륭해요

JIEUN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최고의 휴가
2021년 6월에 3박 숙박함
답변 제공: With service from the heart ♥ 님, 2021년 6월 23일
Thank you very much for your fantastic review about your stay at Hyatt Ziva Cancun,

10/10 - 훌륭해요

GEVORK GEORGE

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and very nice property
2024년 5월에 4박 숙박함

8/10 - 좋아요

Yovani Rivas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 5월에 2박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 5월 6일
Dear Yovani,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Kathy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved everything about this resort. The room, the food, the pools, the beach cabana. We will be back. We loved our butlers Natalia and Maria. They made our stay easy and special.
2024년 5월에 4박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 5월 6일
Dear Kathy,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

MASAKI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 5월 6일
Dear Masaki,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Jeslin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 5월 3일
Dear Jeslin,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

smita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 5월 3일
Dear SmitaThank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Jorge

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
excellent experience
2024년 4월에 3박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 4월 30일
Dear Jorge,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Jinxiu

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
awesome
2024년 4월에 4박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 4월 26일
Dear Jinxiu,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Huan

아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall it's a great hotel. Just need to be maintenance for some detail parts for the room. Service is fantastic!
2024년 4월에 3박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 5월 1일
Dear Huan,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Lorene

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice clean hotel. Staff was excellent. Great customer service!
2024년 4월에 4박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 4월 23일
Dear Lorene,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Gagandeep

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 4월 23일
Dear Gagandeep,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Karina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 4월 23일
Dear Karina,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Kimberly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My family and I had a great time- a beautiful resort with good dining options and plenty of things to do. The Habanero seafood restaurant was a favorite of ours and the hospitality across the resort was top-tier. Overall great first time stay at a Hyatt and we would definitely go back and stay at other Hyatts.
2024년 4월에 3박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 4월 22일
Dear Kimberly,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

inderjit

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything is perfect there!! We recommended to our family and friends!!
2024년 4월에 4박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 4월 22일
Dear Inderjit,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Veronica

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel
2024년 4월에 3박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 4월 22일
Dear Veronica,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

8/10 - 좋아요

song yi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 4월 22일
Dear Song,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Hye

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Samantha who works in Tradewind gave us most wonderful service. We will be back with my in law family this October. Thank you!! Hyatt Ziva You guys are great !!!
2024년 4월에 5박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 4월 20일
Dear Hye,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Kseniya

2024년 4월에 6박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 4월 19일
Dear Kseniya,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Bryant

2024년 3월에 5박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 5월 7일
Dear Bryant,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Ning

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
good
2024년 4월에 4박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 4월 17일
Dear Ning,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Fangyu

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was overall very pleasant to stay here as everything is PERFECTO!
2024년 4월에 4박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 4월 16일
Dear Fangyu,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Dialys

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 4월 17일
Dear Dialys,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

8/10 - 좋아요

Cheryl Da

2024년 4월에 4박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 5월 6일
Dear Cheryl,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

2/10 - 너무 별로예요

Binh Chau

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
food is lack of choice, staff is unprofessional! be ware of this hotel! we never come back
2024년 4월에 3박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 4월 15일
Dear Binh,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

2/10 - 너무 별로예요

Benyamin

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Our weekend trip to Hyatt Ziva in Cancun was meant to be a special celebration for my sister's birthday, but it turned into a distressing experience. On the last night, a security officer falsely accused us of smoking on the balcony, which we categorically denied. Despite offering to allow them to inspect the room to prove our innocence, they refused. The situation escalated when the security officer tried to make me sign a $600 citation and even threatened to evict us if I didn't comply. The hotel called the police, and I was forced to sign the citation under duress to avoid my entire family being taken to jail. Even after signing, we were still evicted and had to find alternative accommodation late at night. The staff's handling of the situation was unprofessional and showed a complete lack of empathy. This experience not only ruined our vacation but also caused significant stress to my elderly mother. I cannot recommend Hyatt Ziva in Cancun under any circumstances due to the appalling treatment we received. This hotel has tarnished our vacation and left us with an enduring negative impression of the brand. Avoid this hotel at all costs.
2024년 4월에 3박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 4월 18일
Dear Benyamin,Thank you for your comments.Unfortunately, being a family friendly resort our policies about smoking are very adamant. Rules are explained and signed upon check-in. Also, bad behaviour towards the team is penalized with eviction as explained before as well, this with purpose of keeping an ambiance of mutual respect.We are going to share this feedback with our respective teams to reinforce our policies.

8/10 - 좋아요

Hui Ci

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 6박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 4월 15일
Dear Hui,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Robin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely.
2024년 4월에 5박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 4월 12일
Dear Robin,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Marcela 님, Downey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hyatt Ziva Cancun was an incredible experience. The staff is mazing, everyone there makes you feel welcomed. The food was great no complaints, our favorite was Tres Cervezas, chef Maritza and chef Martin along with our server Josue and Felix always went above and beyond. I miss this place already. My family will be back in soon.
2024년 3월에 5박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 4월 8일
Dear Marcela,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Satoshi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All foods, faclity and service are very exellent.
2024년 4월에 3박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 4월 8일
Dear Satoshi,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

4/10 - 별로예요

JENNIFER

별로예요: 직원 및 서비스
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 4월 9일
Dear Jennifer,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; we are sorry to hear about your experiences with the services, please receive our most sincere apologies. We are going to share this feedback with our respective teams to improve this area of opportunity.It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Deewa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 4월 8일
Dear Deewa,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Jacqueline

연인과의 여행
Both family options and adult only. Very well done!
2024년 2월에 5박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 4월 5일
Dear Jacqueline,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Jessica Ann

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hospitality in the beaches stood out the most to me!!! Also all the street food on the resort was soooooooo good!!!
2024년 3월에 6박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 4월 4일
Dear Jessica,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Norma G

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We liked the available amenities and the staff was more than excellent. As for the dining options it would be better if there were traditional Mexican dishes
2024년 3월에 5박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 4월 4일
Dear Norma,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

naeem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Food and stuff was amazing
2024년 3월에 5박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 4월 2일
Dear Naeem,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Randy Joe

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The security was tight and organized, so no strangers were getting in. The resort has accommodations for family and adults only. Most of the pools are for both, but if staying in the adult only part of the resort, you can go to the roof top pool. The food and drinks are good!
2024년 3월에 5박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 4월 2일
Dear Randy,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

2/10 - 너무 별로예요

Jaime

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 4월 3일
Dear Jaime,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; we are sorry to hear about your experiences with the services, please receive our most sincere apologies. We are going to share this feedback with our respective teams to improve this area of opportunity.It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

ju kyung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 4월 1일
Dear Ju,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Larry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is by the best hotel I have stayed at every one is so nice! Food was amazing
2024년 3월에 3박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 4월 1일
Dear Larry,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Christine

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff and cleanliness made the property fantastic. Kidz Club is amazing and the resort lends itself to those traveling with or without children. The beaches are amazing and so are the expansive pools. Would give the place ten stars if I could.
2024년 3월에 6박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 3월 30일
Dear Christine,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

6/10 - 괜찮아요

Lori

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 4월 18일
Dear Lori,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.