Where to even start …. This hotel has so much potential yet excision was so poor ! Staff not well trained, bathroom smelled like smoke, shower head no good, and the sliding door to get into the shower didn’t work ( I had to pick the whole door up to slide it across the tracks ) air conditioning didn’t work ( I was one adult with two kids , 3 people’s body heat!). When I complained I was told the air con on the third floor is not that good and they would bring me a fan, but when I checked in I was told the room was hot because a previous occupier had left the heat on, I was there for two nights ( we had booked for 3 nights I left early !) the room never cooled down. Breakfast was not nice either, tast was bad, options poor but worse than all that was the service of the staff in the breakfast hall. Customers had to constantly ask for simple things such as plates and food which was not being replenished. The last straw was on the second night, I called down to reception for toilet roll as I had one child on the toilet and the other had just been and used the last of the roll, 10 mins later and 100 unanswered calls to reception I had no choice but to bother a random stranger in the room next door for loo roll!!! In a pandemic this is so unacceptable! When I finally did get a hold of reception I was told they where short staffed and she couldn’t find anyone to bring me the roll of toilet paper. We checked out an hour later, ending our trip early. Never again.