바(숙박 시설 내)

쿰브리아 파크 호텔 여행 후기

3 out of 5
쿰브리아 파크 호텔
32 Scotland Road, Carlisle, England

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 797개 이용 후기 중 250개" "
평점 8 - 좋아요. 797개 이용 후기 중 343개" "
평점 6 - 괜찮아요. 797개 이용 후기 중 120개" "
평점 4 - 별로예요. 797개 이용 후기 중 58개" "
평점 2 - 너무 별로예요. 797개 이용 후기 중 26개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

6/10 - 괜찮아요

Grégoire

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스
The room was outdated, with poor sound insulation. We could hear the room next door watching bbc news. The bed was comfortable, and the bathroom a good size, but the shower pressure was tragic. The room appeared clean and the bathroom was clean, but there were stains on the carpet, and it didn’t feel hoovered properly. At check in, the staff was on the phone, instructing us to check in via screen. No one informed us how to get to our room, which given the hotel has a maze like structure was tricky. Room cleaning was strange. We got fresh towels, but the dirty ones weren’t removed, the bed wasn’t made, and nothing was cleaned for the 3 nights. Breakfast was included and a good standard English breakfast offering, with fresh pastries etc. Parking was convenient. We will not be returning to this hotel when visiting Carlisle.
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

JANET

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were very fortunate and were upgraded to the Rickerby Suite - loved it! Thank you
2024년 4월에 1박 숙박함
답변 제공: Neil Bell Front Of House Manager 님, 2024년 5월 5일
Thank you for your comments Janet

8/10 - 좋아요

Aline

2024년 4월에 1박 숙박함
답변 제공: Noble - Duty Manager 님, 2024년 5월 23일
Thanks for rating us 4/5. We look forward to seeing you soon.

8/10 - 좋아요

Donald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Breakfast was excellent.
2024년 4월에 1박 숙박함
답변 제공: Noble - Duty Manager 님, 2024년 4월 27일
Thank you for taking the time to rate your stay with us. We look forward to seeing you soon.

10/10 - 훌륭해요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, refurnished and clean hotel, good breakfast.
2024년 4월에 1박 숙박함
답변 제공: Noble - Duty Manager 님, 2024년 4월 19일
Thank you for taking the time to review your stay. We're delighted that you enjoyed your stay with us.

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A great hotel for an overnight stay and a short visit to Carlisle. Very polite, friendly staff. Comfortable rooms. Great value for money. I would happily stay again.
2024년 4월에 1박 숙박함
답변 제공: Neil Bell Front Of House Manager 님, 2024년 4월 17일
Thank you for taking the time to review your stay. We're delighted that you enjoyed your stay with us.

8/10 - 좋아요

Manpreet

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nice. Supportive and caring staff. The room offered was not a good value for money.
2024년 4월에 1박 숙박함
답변 제공: Neil Bell Front Of House Manager 님, 2024년 4월 13일
Thank you for taking the time to review your visit to the hotel.

8/10 - 좋아요

Tim

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff who couldn't do enough for you.
2024년 3월에 2박 숙박함
답변 제공: Neil Bell Front Of House Manager 님, 2024년 4월 4일
Thank you for your comments. We are delighted that you enjoyed our customer service

10/10 - 훌륭해요

Margaret

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel with a very good price. Breakfast was fabulous. Will definitely return
2024년 3월에 1박 숙박함
답변 제공: Neil Bell Front Of House Manager 님, 2024년 3월 27일
Thank you for taking the time to review your stay with us. We are so pleased that you enjoyed your stay with us

8/10 - 좋아요

alistair

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Neil Bell Front Of House Manager 님, 2024년 3월 16일
Thank you for taking the time to rate your stay with us

6/10 - 괜찮아요

Andrew

2024년 3월에 1박 숙박함
답변 제공: Neil Bell Front Of House Manager 님, 2024년 4월 4일
Thank you for taking the time to rate your stay

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good reception area, very good foyer area and bar. Staff amazing, great breakfast choice. Will return. I think Noble deserves a special mention, amazing staff member.
2024년 3월에 2박 숙박함
답변 제공: Neil Bell Front Of House Manager 님, 2024년 3월 12일
Thank you for your review, we're delighted that you enjoyed your stay with us. We will pass your comments on to Noble, whilst all the staff work as a team it is always heartening when guests praise individual staff members who have made their stay memorable.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good base for cycling Hadrian's Wall
We used the hotel as a base while cycling Hadrian's Wall. Started at the hotel and caught a train to Maryport, stayed again on the way through Carlisle, and then caught a train back from South Shields and stayed again, leaving our car at the hotel. Very convenient location for anyone walking or cycling Hadrian's Wall. Breakfast was a buffet, with plenty of choice. The 3 rooms we had all faced the carpark and were quiet. There was space to leave our bikes inside, which was handy.
2022년 9월에 1박 숙박함
답변 제공: Noble - Duty Manager 님, 2024년 4월 18일
Thank you for commenting on your visit to the hotel. We are pleased to read that you enjoyed your stay with us. We look forward to seeing you soon.

8/10 - 좋아요

Elaine

좋아요: 청결 상태, 직원 및 서비스
2022년 10월에 3박 숙박함
답변 제공: Neil Reception Manager 님, 2022년 10월 31일
Thank you for taking the time to rate your stay with us

10/10 - 훌륭해요

Stephen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great food friendly staff used a few times before would recommend
2022년 10월에 1박 숙박함
답변 제공: Neil Reception Manager 님, 2022년 10월 31일
Thank you for your comments and for rating us as a 10

10/10 - 훌륭해요

Bob

2022년 10월에 1박 숙박함
답변 제공: Neil Reception Manager 님, 2022년 10월 31일
Thank you for your 10/10 rating

10/10 - 훌륭해요

Jackie

2022년 10월에 1박 숙박함
답변 제공: Neil Reception Manager 님, 2022년 10월 17일
Thank you for rating your stay as 10/10

10/10 - 훌륭해요

James

2022년 10월에 1박 숙박함
답변 제공: Neil Reception Manager 님, 2022년 10월 17일
Thank you for rating your stay as 10/10

2/10 - 너무 별로예요

Mark

2022년 10월에 2박 숙박함
답변 제공: Neil Reception Manager 님, 2022년 11월 1일
Thank you for rating your stay. We are obviously disappointed to score a 2/10. We would be grateful if you could give us some details of the issues that you had in order that we can identify areas where we need to improve

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable city hotel
Cozy room with comfortable bed. The breakfast buffet was excellent. Hotel has its own private parking and is in a good location for walking into the city centre, yet away from the bustle of the city.
2022년 10월에 1박 숙박함
답변 제공: Neil Reception Manager 님, 2022년 10월 8일
Thank you for commenting on your visit to the hotel. We are pleased to read that you enjoyed your stay with us.

8/10 - 좋아요

Simona

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice, hotel with a good amplacement from the town center. Friendly and helpfull staff. Good cleaning and nice decoration. However I think you should probably give more details about how to get to the parking area. Overall, that was a good experience!
2022년 9월에 1박 숙박함
답변 제공: Neil Reception Manager 님, 2022년 10월 8일
Thank you for taking time to comment on your visit, we appreciate your feedback

10/10 - 훌륭해요

Nigel

2022년 9월에 1박 숙박함
답변 제공: Neil Reception Manager 님, 2022년 10월 8일
Thank you for your 10/10 rating

4/10 - 별로예요

john

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Sadly the Cumbria Park Hotel has got a bit shabby since we last stayed about 4 years ago. The carpets looked dirty and our shower didn't work.
2022년 9월에 1박 숙박함
답변 제공: Neil Reception Manager 님, 2022년 10월 8일
Thank you for your feedback. we will pass your comments to the relevant departments

8/10 - 좋아요

Robert G

2022년 9월에 1박 숙박함
답변 제공: Neil Reception Manager 님, 2022년 10월 8일
Thank you for rating your stay with us

10/10 - 훌륭해요

james

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I was surprised how nice the hotel was I'd definitely stay again
2022년 9월에 1박 숙박함
답변 제공: Neil Reception Manager 님, 2022년 9월 25일
Thank you for your comments James

10/10 - 훌륭해요

Susi

2022년 9월에 1박 숙박함
답변 제공: Neil Reception Manager 님, 2022년 10월 8일
Thank you for rating your stay as 10/10

8/10 - 좋아요

Andrew

2022년 9월에 1박 숙박함
답변 제공: Neil Reception Manager 님, 2022년 9월 21일
Thank you for rating your stay with us

8/10 - 좋아요

Ronald

2022년 9월에 2박 숙박함
답변 제공: Neil Reception Manager 님, 2022년 9월 21일
Thank you for rating your stay with us

4/10 - 별로예요

Rui

2022년 9월에 1박 숙박함
답변 제공: Neil Reception Manager 님, 2022년 9월 21일
Thank you for rating your stay with us. You only rated us as a 4. We would be interested to know the reasons for the low score in order that we can look at improving the ares of concern

8/10 - 좋아요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 9월에 1박 숙박함
답변 제공: Neil Reception Manager 님, 2022년 9월 21일
Thank you for rating your stay with us

8/10 - 좋아요

Maxine

2022년 9월에 1박 숙박함
답변 제공: Neil Reception Manager 님, 2022년 9월 21일
Thank you for rating your stay with us

8/10 - 좋아요

Paula

2022년 8월에 1박 숙박함
답변 제공: Neil Senior Receptionist 님, 2022년 8월 17일
Thank you for rating your stay with us

10/10 - 훌륭해요

S

2022년 8월에 1박 숙박함
답변 제공: Neil Reception Manager 님, 2022년 8월 15일
Thank you for rating your stay with us as 10/10

4/10 - 별로예요

Mark

2022년 8월에 1박 숙박함
답변 제공: Neil Reception Manager 님, 2022년 8월 12일
Thank you for rating your stay with us. We are obviously disappointed that your rating is only a 4. Can you provide us with details of any issues you had in order that we can investigate with relevant Department Managers

10/10 - 훌륭해요

Sue

2022년 8월에 2박 숙박함
답변 제공: Neil Reception Manager 님, 2022년 8월 12일
Thank you for rating your stay 10/10

8/10 - 좋아요

Stuart

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함
답변 제공: Neil Reception Manager 님, 2022년 8월 12일
Thank you for taking the time to rate your visit to the hotel

8/10 - 좋아요

Denise

2022년 7월에 3박 숙박함
답변 제공: Neil, Senior Receptionist 님, 2022년 8월 1일
Thank you for rating your stay with us

10/10 - 훌륭해요

Mr Christopher Q

2022년 7월에 2박 숙박함
답변 제공: Neil, Senior Receptionist 님, 2022년 8월 1일
Thank you for rating your stay as 10/10

10/10 - 훌륭해요

michael

2022년 7월에 2박 숙박함
답변 제공: Neil, Senior Receptionist 님, 2022년 7월 28일
Thank you for rating your stay as 10/10. We're delighted that you enjoyed your visit

10/10 - 훌륭해요

Rosemary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Carlisle
Great, friendly staff. Couldn't do enough to help us. Breakfast was lovely. Highly recommended.
2022년 7월에 2박 숙박함
답변 제공: Neil Reception 님, 2022년 7월 26일
Thank you for your review and your recommendation. We are delighted that you enjoyed your stay with us.

6/10 - 괜찮아요

Janice

단체 여행
Good location
Good location. A little tired and with bath towels that were only a little bigger than hand and rather worn.
2022년 7월에 1박 숙박함
답변 제공: Neil Senior Receptionist 님, 2022년 7월 24일
Thank you for taking the time to review your visit to the hotel. We appreciate your feedback and will take your comments on board

6/10 - 괜찮아요

Kwok Wah

2022년 7월에 3박 숙박함
답변 제공: Neil Senior Receptionist 님, 2022년 7월 24일
Thank you for rating your stay with us

4/10 - 별로예요

Nicola

출장 여행
별로예요: 숙박 시설 상태 및 시설
Don’t bother
The food for my evening meal was really disappointing. I changed the side of my salmon main to roasted garlic potatoes which came and had been microwaved and soggy yet hard in the middle, the pea shoot topping on my salmon consisted of 1 leaf. There was a fire alarm at 2 am with no presence from hotel staff for over 30 minutes no guest call and people were left outside in the middle of the night not knowing what to do. In the morning as I was running late after very little sleep I tired to call down regarding breakfast several times with no answer on the desk so I left without it. No drinking water in the room in this heat and 2 plug sockets located next to the door on the opposite side of the room to the bed.
2022년 7월에 1박 숙박함
답변 제공: Neil Reception 님, 2022년 7월 19일
Thank you for your review of your stay. All customer feedback, both positive and negative is very important to us as we use this to improve our service and facilities. We have taken your comments on board and will discuss them with the relevant departmental managers

8/10 - 좋아요

Paul

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Overview
The gull’s were vey noisy. I stopped on a very hot summer evening so the windows need to stay open. The food was excellent. I had the chicken Kiev. Top marks to the chief.
2022년 7월에 1박 숙박함
답변 제공: Neil, Senior Receptionist 님, 2022년 7월 16일
Thank you for reviewing the stay. We're delighted that you enjoyed the food during your visit. There are some gulls nesting on the roof of the hotel and the adjacent school. Unfortunately, as they are protected we cannot move them on until their chicks have flown the nest.

6/10 - 괜찮아요

sheila

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Very friendly staff and a convenient location for exploring Carlisle and the surrounding area. Breakfast was good, more so at the weekend. Our room needed a larger bed and an update to the bathroom.
2022년 7월에 4박 숙박함
답변 제공: Neil, Senior Receptionist 님, 2022년 7월 16일
Thank you for taking the time to comment on your visit to the hotel

6/10 - 괜찮아요

Chris

2022년 7월에 1박 숙박함
답변 제공: Neil, Senior Receptionist 님, 2022년 7월 16일
Thank you for taking the time to rate your stay

8/10 - 좋아요

Myles

2022년 7월에 1박 숙박함
답변 제공: Neil, Senior Receptionist 님, 2022년 7월 16일
Thank you for taking the time to rate your stay

8/10 - 좋아요

Isabelle

2022년 7월에 1박 숙박함
답변 제공: Neil, Senior Receptionist 님, 2022년 7월 16일
Thank you for taking the time to rate your stay

4/10 - 별로예요

Harry

2022년 7월에 2박 숙박함
답변 제공: Neil, Senior Receptionist 님, 2022년 7월 16일
Thank you for rating your stay with us. We are obviously disappointed that you have only scored us as a 4. We would be grateful if you provide us with some details of the issues that you had in order that we can investigate. All feedback is important to us in order that we can improve our service to guests.

6/10 - 괜찮아요

Adrian

2022년 7월에 2박 숙박함
답변 제공: Neil, Senior Receptionist 님, 2022년 7월 16일
Thank you for rating your stay with us