책상, 노트북 작업 공간, 다리미/다리미판, 침대 시트

슈어스테이 호텔 바이 베스트 웨스턴 그린빌 여행 후기

2.5 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 426개 이용 후기 중 112개" "
평점 8 - 좋아요. 426개 이용 후기 중 169개" "
평점 6 - 괜찮아요. 426개 이용 후기 중 84개" "
평점 4 - 별로예요. 426개 이용 후기 중 40개" "
평점 2 - 너무 별로예요. 426개 이용 후기 중 21개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

William 님, Lafayette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a nice big room for $70! Our only complaint was we could not get logged into the free Wi-Fi. Called the tech guy twice but it never worked.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 13일
Hello William,We appreciate your feedback and are delighted you enjoyed our spacious rooms. Please feel free to reach out to our front desk to troubleshoot any Wi-Fi issues in the future. Thank you for choosing to stay with us.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello John,We are thrilled to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back again soon for another fantastic stay.

2/10 - 너무 별로예요

Jody

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very rundown and unsafe
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Jody, We appreciate your feedback and take all comments seriously to improve our guests' experiences in the future. Your safety and comfort are our top priorities, so we urge you to reach out to our management team directly to discuss any specific concerns you may have.

10/10 - 훌륭해요

Victoria

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
Hello Victoria,We are thrilled that you had a wonderful experience at our hotel. We hope to welcome you back soon for another memorable stay.

6/10 - 괜찮아요

Yolanda

2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Yolanda, We value your stay with us and hope you had a pleasant experience. Please feel free to contact us directly with any feedback you may have, as we strive to continuously improve our services for our guests. We look forward to hosting you again in the future!

6/10 - 괜찮아요

Rigaud

2024년 1월에 5박 숙박함
답변 제공: Manager 님, 2024년 1월 31일
Hello Rigaud, We appreciate you taking the time to share your experience. If you have any specific feedback or concerns about your stay, we encourage you to reach out to our hotel directly so that we can address them accordingly. We hope to have the opportunity to welcome you back in the future.

6/10 - 괜찮아요

Marion

가족 여행
Marion
Limited breakfast menu, room was clean and in good condition.
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 23일
Hello Marion, Thank you for sharing your feedback with us. We appreciate your kind words about the cleanliness and condition of your room. We will take note of your comment regarding the limited breakfast menu and share it with our team for review. We value your opinion as it helps us improve our services.

10/10 - 훌륭해요

Capron

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 6박 숙박함
답변 제공: Manager 님, 2023년 12월 23일
Hello Capron,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. It was a pleasure having you as our guest, and we hope to welcome you back in the future.

8/10 - 좋아요

Sara

Accommodating
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello Sara,Thank you for your review! We are delighted to hear that you found our hotel accommodating. It is our top priority to ensure that all of our guests feel comfortable and well taken care of during their stay. We appreciate your kind words and hope to welcome you back for another positive experience in the future.

6/10 - 괜찮아요

Tracy

가족 여행
Very clean and staff are very friendly, check in time was 3 and they let me in at 1:30. The only problem I had was the bed was incredibly uncomfortable everything else was perfect!
2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 30일
Hello Tracy,Thank you for sharing your positive experience with our friendly staff and clean facilities. We appreciate your early check-in and apologize for any discomfort you experienced with the bed. We always strive to ensure our guests have a pleasant stay and will take note of your feedback for future improvements.

10/10 - 훌륭해요

Inspired

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and resonable
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 26일
Hello Inspired,Thank you for taking the time to review our hotel. We're glad to hear that you found our property clean and reasonably priced. We appreciate your feedback and hope to welcome you back in the future for another pleasant stay.

8/10 - 좋아요

Scott

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 15일
Hello Scott, We appreciate your recent stay with us! If you have any comments or feedback about your experience, we kindly encourage you to reach out to our hotel directly. We value your input and would love the opportunity to address any concerns you may have had. We hope to welcome you back soon for an even better stay.

10/10 - 훌륭해요

Wai Ping

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good to stay!
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 9일
Hello Wai Ping,Thank you for choosing to stay with us! We're pleased to hear that you had a good experience at our hotel. We strive to provide a comfortable and enjoyable stay for all our guests. We appreciate your feedback and hope to welcome you back in the future for another great stay.

4/10 - 별로예요

Cory

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No jacuzzi, which is what we were looking forward to. We found out they haven’t had it fixed in long time and likely won’t get it fixed. Why is it falsely advertised?
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 1일
Hello Cory, Thank you for sharing your experience with us. We apologize for any disappointment caused by the unavailability of the jacuzzi during your stay. We understand the importance of accurate information and will review our advertising to ensure it is up-to-date. We appreciate your feedback and hope to welcome you back in the future.

8/10 - 좋아요

Ronald

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함
답변 제공: Manager 님, 2023년 11월 2일
Hello Ronald,Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. We appreciate your comments and will certainly take them into consideration to improve our services. If you have any further concerns, we encourage you to reach out to our management team directly.

8/10 - 좋아요

steve

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A nice stay
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 25일
Hello steve,Thank you for your kind words! We're glad you had a pleasant stay with us. Hope to welcome you back soon!

10/10 - 훌륭해요

Jason

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great spot
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 24일
Hello Jason,Thank you! We're delighted to hear that you found our hotel to be a great spot. We hope to welcome you back soon!

6/10 - 괜찮아요

Peter

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
A Bed for a Night
Not a great hotel, but the price is right if you just need a bed for the night. This hotel badly needs renovation. Breakfast is terrible. Find a diner elsewhere.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 22일
Hello Peter,Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. Our team is dedicated to improving our hotel and we appreciate your comments. We will take your feedback into consideration for future renovations and enhancements to our breakfast offering.

8/10 - 좋아요

Cynthia

Easy access to highway, quiet location. Decent size room. Room was clean bed comfortable. This is an older property however does have flat screen TV mini fridg And microwave
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 14일
Hello Cynthia ,Thank you very much for this feedback. It means a lot to us and gives us the motivation to uphold our quality services. It would be a pleasure to host you again.

4/10 - 별로예요

Brian

좋아요: 직원 및 서비스
별로예요: 청결 상태
The smell from the cleaning products was terrible. We stay, book out immediately, and did not get any refund. We booked in to Comfort Inn through Expedia!
2023년 9월에 13박 숙박함
답변 제공: Manager 님, 2023년 10월 14일
Hello Brian ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 - 훌륭해요

Kim

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 5일
Hello Kim,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 - 괜찮아요

Angel

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were smelly, dead/live bugs everywhere, the chair was ripped up, as well as areas of the carpet were ripped up as well.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello Angel,We apologize for the unpleasant experience you had in our hotel. Your feedback will be shared with our team to ensure that necessary improvements are made. Thank you for bringing this to our attention.

8/10 - 좋아요

RODNEY

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sailing weekend at lake Carlyle IL
My stay was comfortable. I went mainly to sail on lake Carlyle so the hotel was within a suitable distance from the lake. The room was clean and hd all the amenities I needed, fridge, TV, shower, WIFI, microwave, and 2 small queen size beds. The dinning area was clean and breakfast was adequate with a small veriety of foods. The Mexican restaurant next door was good and there was 10% off your meal if you showed the hotel pass key.
2023년 9월에 2박 숙박함
답변 제공: C 님, 2023년 9월 27일
Thank you for Rating us. Please allow us to serve you again in future.

4/10 - 별로예요

ryan

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's overpriced for what it offered. Old building/room/smell. It should be motel price instead of close to 100 dollars per night. Breakfast is lowest of the low.....
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 14일
Hello ryan, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 - 훌륭해요

Jerome

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 13일
Hello Jerome,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

8/10 - 좋아요

Kerry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean, safe, big room
Pleasant
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello Kerry,Thank you for your feedback! We're glad you had a pleasant stay at our hotel. We hope to welcome you back soon!

8/10 - 좋아요

Susan 님, Allegan

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
Hello Susan,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 - 훌륭해요

James

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 24일
Hello James,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

10/10 - 훌륭해요

Richard

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 22일
Hello Richard,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
There and Gone
The Room was clean and nicely laid out convienient to food.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 1일
Hi David,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and friendly hospitality that we strive to show to each guest, during every stay. We are glad you had a great time with us, and we look forward to serving you again.

6/10 - 괜찮아요

실제 이용하신 고객

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 17일
Hello Matt, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

4/10 - 별로예요

Judy

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Mattress needed replaced. Sheets didn’t look like they had been changed. Pillow had a foul odor. Staff was wonderful!!!
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 15일
Hello Judy, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable, clean, and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights into your experience and gives us a chance to improve.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Service and care
Had a minor issue with the room, but it was well taken care immediately.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 15일
Dear Guest,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

2/10 - 너무 별로예요

Steve

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Friendly staff
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 14일
Hello Steve, Thank you very much for this feedback. It means a lot to us and gives us the motivation to uphold our quality services. It would be a pleasure to host you again.

10/10 - 훌륭해요

Melissa

가족 여행
좋아요: 청결 상태
It was a great experience. We loved everything about our stay. The staff was Phenomenal!! And there's great food options and gas stations, all around the area, as well.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 11일
Hello Melissa,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our staff as well as our area. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 - 훌륭해요

Tom

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was great and everyone was helpful and friendly. I would stay again if in the area.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 8일
Hello Tom,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our area. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 - 훌륭해요

Dennis

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 25일
Hello Dennis,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

8/10 - 좋아요

Stanley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 4일
Hello Stanley,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 - 좋아요

Craig

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
QUIET AND CLEAN
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 3일
Hello Craig,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

8/10 - 좋아요

Phillip

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 3일
Hello Phillip,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 - 훌륭해요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
faxt easy check-in, friendly staff
2023년 7월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 3일
Hi John,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a fast check in experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

8/10 - 좋아요

Mary

연인과의 여행
좋아요: 편의 시설/서비스
On our route so was convenient.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 1일
Hi Trisha, We appreciate your sharing how we met your expectations with our friendly services, and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. Your positive ratings are great, and we hope to impress you again during your next visit to the area.

10/10 - 훌륭해요

rene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Had a nice stay. Nice to be given ajoining rooms.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 30일
Hello rene,It means so much to have earned your business. We appreciate the feedback regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 - 훌륭해요

Jason

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 28일
Hello Jason,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 - 좋아요

steve

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice room/nice price
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 28일
Hello steve,Thank you for sharing your experience. We truly appreciate the insight regarding our price as well as our room. We hope to see you again to provide you with an exceptional level of service and hospitality.

6/10 - 괜찮아요

Sarah

연인과의 여행
좋아요: 청결 상태
Bed and pillows very comfortable. Great mini fridge in the room. Wakking distance to liquor store, restaurant and Dollar store. No one turned on AC orior to our arrival. Provided TV remote with low battery and then replaced low batteries with other low batteries, remote then replaced and volume did not work.
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 20일
Hello Sarah, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

6/10 - 괜찮아요

Young

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 26일
Hello Young, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 5일
Hello Charles,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

10/10 - 훌륭해요

Ethan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good service
I called ahead and the manager was kind enough to leave the pool open an extra half hour when I arrived late with my kids. Room was clean, waffles for breakfast were good.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 5일
Hello Ethan,Thank you for taking the time to share your comments regarding our breakfast and your insights regarding our room. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

8/10 - 좋아요

Michele

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was close to I-70. Convenient restaurant choices nearby. Room was clean & bed was comfortable. Just what we needed as we were traveling cross country with two pets. Hotel staff was friendly & apologetic when internet was down for check-in. We ate dinner at Los Amigos which was just across the parking lot, which was also had outdoor seating & was dog-friendly. Food was amazing. Would stay here again.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 2일
Hello Michele,Thank you for your review and comments regarding our staff and your comments about our bed. Please do come see us again.