야외 수영장, 08:00 ~ 20:00 오픈, 수영장 파라솔, 일광욕 의자

호텔 알미란테 카르타헤나 - 콜롬비아 여행 후기

4.5 out of 5
호텔 알미란테 카르타헤나 - 콜롬비아
Avenue San Martín, Calle 6 Esquina, Bocagrande, Cartagena, Bolivar

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 450개" "
평점 8 - 좋아요. 1003개 이용 후기 중 305개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 148개" "
평점 4 - 별로예요. 1003개 이용 후기 중 54개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 46개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

ANA

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo estuvo bien solo la piscina no tiene escaleras para personas con desability o problemas de piernas
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Aislinne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy accesible todo muy buen atención de parte del personal
2024년 4월에 7박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 4월 17일
Estimada AislinneGracias por su comentario de su reciente estadía. Agradecemos sinceramente sus amables palabras y nos complace saber que disfruto de su estancia con nosotros. Siempre nos esforzamos por brindar la mejor experiencia posible a nuestros huéspedes. Esperamos recibirle muy pronto. Cordialmente, Milenis GonzálezGerente de servicios

10/10 - 훌륭해요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Le service est excellent que ce soit à la réception, bars, portiers..
2024년 4월에 2박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 4월 17일
Cher Robert Nous vous remercions infiniment pour vos aimables paroles ! Nous sommes ravis que vous ayez apprécié notre service, que ce soit à la réception, aux bars ou avec nos portiers. Votre satisfaction est notre plus grande récompense, et nous sommes toujours là pour vous offrir une expérience mémorable. Nous espérons avoir le plaisir de vous accueillir à nouveau bientôt !Milenis Gonzalez Responsable du service

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel with friendly staff with a 2 minute walk to the beach. Breakfast was great and changed daily. 30 minutes to the airport and 10 minutes from the walled city on taxi. We rented a ocean view room and highly recommend defiantly worth the money. Only negatives are the water pressure is pretty bad on the floor I stayed on 16th floor and the WiFi was super slow. Would def recommend
2024년 3월에 4박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 4월 3일
Dear DavidThank you for your comments, your feedback helps us to continually improve our standard of service. We look forward to the opportunity to serve you again and you can enjoy our true standard of service.Best regards, Milenis Gonzalez Service Manager Hotel Almirante Cartagena

10/10 - 훌륭해요

CHRISTA 님, Barnesville

2024년 3월에 1박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 4월 17일
Estimada CHRISTADeseamos expresar nuestro más sincero agradecimiento por habernos brindado una puntuación tan positiva durante su estancia con nosotros. Saber que ha disfrutado de su estadía y nuestros servicios significa mucho para nosotros. Su satisfacción es nuestra principal prioridad y nos llena de alegría saber que hemos cumplido con sus expectativas.Cordialmente, Milenis GonzalezGerente de servicios

10/10 - 훌륭해요

Yancin 님, Brooklyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing hotel very nice people love it very convenient location
2024년 3월에 3박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 3월 31일
Dear YancinThank you very much for your rating and for choosing us, we hope to have the opportunity to welcome you again in the future and provide you with an even more satisfying experience!Sincerely yours,Milenis GonzalezService Manager

10/10 - 훌륭해요

Denise 님, Flushing

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were nice and helpful. Breakfast was great. Location was safe and lots of eating options and supermarket a corner away for purchase of water, alcohol, snacks, and goodies to bring back home.
2024년 3월에 6박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 3월 31일
Dear DeniseThank you very much for your rating and for choosing us, we hope to have the opportunity to welcome you again in the future and provide you with an even more satisfying experience!Sincerely yours,Milenis GonzalezService Manager

6/10 - 괜찮아요

Marilin

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Staff is friendly. Hotel is a bit dated. We did not get the room until 3, even if available. Lots of people waiting.
2024년 3월에 6박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 3월 31일
Dear MarilimThank you very much for your rating and for choosing us, we hope to have the opportunity to welcome you again in the future and provide you with an even more satisfying experience!Sincerely yours,Milenis GonzalezService Manager

10/10 - 훌륭해요

babubhai

2024년 3월에 4박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 4월 7일
Estimado babubhai Muchas gracias por su puntuación, nos alegra enormemente saber que disfruto de su estancia con nosotros. Nos esforzamos por brindar la mejor experiencia posible a nuestros huéspedes, y sus amables palabras nos motivan a seguir haciéndolo.Cordialmente, Milenis GonzalezGerente de servicios

6/10 - 괜찮아요

Luis

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No solucionan problemas tan relevantes como que el lavamanos no funcionó durante toda mi estadía
2024년 3월에 3박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 3월 31일
Apreciado LuisMuchas gracias por su puntuación y por elegirnos, Valoramos enormemente sus comentarios constructivos sobre las áreas en las que podríamos mejorar, las discutiremos con nuestro equipo de gestión para identificar áreas de mejora y tomar medidas para abordar estos puntos.Nos encantaría tener la oportunidad de servirle nuevamente en el futuro y brindarle una experiencia aún más satisfactoria.Cordialmente, Milenis González Gerente de servicios

10/10 - 훌륭해요

b

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
breakfast is nice
2024년 2월에 6박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 3월 31일
Apreciado b¡Muchas gracias por su puntuación y por elegirnos, esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro y brindarle una experiencia aún más satisfactoria!Cordialmente,Milenis GonzálezGerente de servicios

10/10 - 훌륭해요

Wanda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was excellent. They were pleasant and really great. The area is right across from the Hollywood beach and it's safe. Tourist police were always present.
2024년 2월에 7박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 3월 31일
Dear WandaThank you very much for your rating and for choosing us, we are very happy to hear that you enjoyed your time with us and that your stay was pleasant. Nothing pleases us more than to hear that our guests feel comfortable and satisfied during their visit.Your satisfaction is our greatest reward and drives us to continue to strive to provide exceptional service and memorable experiences for all of our guests.We sincerely hope to have the pleasure of welcoming you again in the future. Sincerely yours, Milenis Gonzalez Service Manager

10/10 - 훌륭해요

Luis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente Hotel ! El personal de lo más amable y servicial! Las instalaciones de lo mejor que visto , muy elegante hotel . Perfecta ubicación cerca de restaurantes y tiendas
2024년 2월에 3박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 3월 31일
Estimado Luis Muchas gracias por su puntuación y por elegirnos, nos alegra mucho saber que disfrutó de su tiempo con nosotros y que su estancia fue placentera. Nada nos complace más que escuchar que nuestros huéspedes se sienten cómodos y satisfechos durante su visita.Su satisfacción es nuestra mayor recompensa y nos impulsa a seguir esforzándonos para ofrecer un servicio excepcional y experiencias memorables a todos nuestros huéspedes.Esperamos sinceramente tener el placer de darle la bienvenida nuevamente en el futuro. Cordialmente, Milenis González Gerente de servicios

8/10 - 좋아요

SHIRLEY CAROLINA

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 3월 31일
Apreciada Shirley¡Muchas gracias por su puntuación y por elegirnos, esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro y brindarle una experiencia aún más satisfactoria!Cordialmente,Milenis GonzálezGerente de servicios

6/10 - 괜찮아요

ROSA 님, Miami

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Construction
2024년 2월에 2박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 3월 31일
Dear RosaWe greatly value your constructive comments on areas where we could improve, we will discuss them with our management team to identify areas of improvement and take steps to address these points. We would love the opportunity to serve you again in the future and provide you with an even more satisfying experience.Warm regards, Milenis Gonzalez Service Manager

10/10 - 훌륭해요

william

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing hotel in a great location!
2024년 2월에 3박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 3월 31일
Dear WilliamThank you very much for your rating and for choosing us, we hope to have the opportunity to welcome you again in the future and provide you with an even more satisfying experience!Sincerely yours,Milenis GonzalezService Manager

8/10 - 좋아요

Veronica 님, Cali

좋아요: 청결 상태
En el momento del desayuno llegué 5min antes de las 10 y ya estaban guardando todo, pedí un poco de fruta y no me dieron. El desayuno no tiene mucho por escoger.
2024년 2월에 3박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 3월 31일
Apreciada VeronicaMuchas gracias por su puntuación y por elegirnos, Valoramos enormemente sus comentarios constructivos sobre las áreas en las que podríamos mejorar, las discutiremos con nuestro equipo de gestión para identificar áreas de mejora y tomar medidas para abordar estos puntos.Nos encantaría tener la oportunidad de servirle nuevamente en el futuro y brindarle una experiencia aún más satisfactoria.Cordialmente, Milenis González Gerente de servicios

10/10 - 훌륭해요

Jean-Pierre

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Not really a 5 star hotel. Area around the hotel could use more security. More police. Don’t bother going to the beach- you’ll be swarmed by every local there trying to make a quick buck. I say to everyone order Ubers not yellow cabs. And have them pull right into the hotels front lobby. The food is pretty mid. Friendly staff at least. Attentive. Don’t think I’ll stay here again.
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 3월 31일
Dear Jean-PierreWe greatly value your constructive comments on areas where we could improve, we will discuss them with our management team to identify areas of improvement and take steps to address these points. We would love the opportunity to serve you again in the future and provide you with an even more satisfying experience.Warm regards, Milenis Gonzalez Service Manager

2/10 - 너무 별로예요

SANTIAGO

별로예요: 청결 상태, 편의 시설/서비스
2024년 2월에 2박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 3월 31일
Estimado SantiagoMuchas gracias por su puntuación y por elegirnos, Lamentamos sinceramente que su experiencia no haya cumplido con sus expectativas, nos gustaría tener la oportunidad de abordar cualquier preocupación específica que pueda haber tenido durante su estancia. Valoramos su opinión y esperamos tener la oportunidad de servirle mejor en el futuro.Cordialmente, Milenis González Gerente de servicios

6/10 - 괜찮아요

Marisol

2024년 2월에 3박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 3월 31일
Apreciada Marisol¡Muchas gracias por su puntuación y por elegirnos, esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro y brindarle una experiencia aún más satisfactoria!Cordialmente,Milenis GonzálezGerente de servicios

6/10 - 괜찮아요

Ilshat

좋아요: 청결 상태
3* hotel
2024년 2월에 3박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 2월 7일
Thank you, Ilshat, for your review of Hotel Almirante Cartagena. We hope you had a pleasant stay and look forward to welcoming you back in the future.

6/10 - 괜찮아요

Monica 님, Centreville

가족 여행
별로예요: 편의 시설/서비스
I requested the upgrade! They said they didn’t have a better room. Then the room i was getting was connected to another and I didn’t want. Then, i was offered another room better but I was supposed to pay extra. And I reminded them I have the right to an upgrade. The lady left to talk to someone and finally came and told me I was getting the upgraded because they checked my status with Expedia. The room was bigger but I requested an iron and ironing board and they didn’t have one. I got the iron. The breakfast was terrible food.
2024년 1월에 3박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 2월 7일
Dear Monica We sincerely regret to hear about the inconveniences you experienced during your recent stay at our hotel. Your comfort and satisfaction are of utmost importance to us, we would like to offer our sincerest apologies for any inconvenience you experienced during your stay with us. We value your comments and will use this feedback to implement necessary improvements and ensure a more satisfying experience for all of our guests in the future.Yours sincerely,Milenis Gonzalez Service Manager

10/10 - 훌륭해요

Rafael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place Great location
2024년 1월에 2박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 2월 7일
Dear Rafael We sincerely appreciate your kind words about our hotel and its location. We are pleased to know that you enjoyed your stay with us and that our location was to your liking.Your satisfaction is our top priority, and we are delighted that your experience was positive. We look forward to having the pleasure of welcoming you back in the future and providing you with another exceptional stay.Sincerely,Milenis GonzalezService Manager

8/10 - 좋아요

miriam 님, san pedro garza garcia nu

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 3월 31일
Apreciada Miriam¡Muchas gracias por su puntuación y por elegirnos, esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro y brindarle una experiencia aún más satisfactoria!Cordialmente,Milenis GonzálezGerente de servicios

10/10 - 훌륭해요

Jose T

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All was cool
2024년 1월에 5박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 2월 7일
¡Muchas gracias por tomarte el tiempo para dejarnos tu puntuación! Nos complace saber que tu experiencia en nuestro hotel fue satisfactoria y que valoraste positivamente tu estancia con nosotros.Tu retroalimentación es invaluable para nosotros, ya que nos ayuda a comprender lo que estamos haciendo bien y también a identificar áreas donde podemos mejorar. Estamos comprometidos en ofrecer siempre la mejor experiencia posible a nuestros huéspedes, y tus comentarios nos ayudan a cumplir con ese objetivo.Cordialmente, Milenis Gonzalez Gerente de servicios

10/10 - 훌륭해요

Carlos 님, Miami

2024년 1월에 2박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 3월 31일
Apreciado Carlos¡Muchas gracias por su puntuación y por elegirnos, esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro y brindarle una experiencia aún más satisfactoria!Cordialmente,Milenis GonzálezGerente de servicios

10/10 - 훌륭해요

Kelly 님, New milford

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 2월 7일
¡Muchas gracias por tomarte el tiempo para dejarnos tu puntuación! Nos complace saber que tu experiencia en nuestro hotel fue satisfactoria y que valoraste positivamente tu estancia con nosotros.Tu retroalimentación es invaluable para nosotros, ya que nos ayuda a comprender lo que estamos haciendo bien y también a identificar áreas donde podemos mejorar. Estamos comprometidos en ofrecer siempre la mejor experiencia posible a nuestros huéspedes, y tus comentarios nos ayudan a cumplir con ese objetivo.Cordialmente, Milenis Gonzalez Gerente de servicios

8/10 - 좋아요

Douglas 님, Campbell River

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool deck was nice. Pool wasn’t properly sanitized after someone threw up in pool and no one in pool was asked to get out. Staff were very pleasant. Dj at pool was ridiculously loud.
2024년 1월에 8박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 2월 7일
Dear DouglasWe sincerely appreciate your comments regarding your recent stay at our hotel. We are very sorry to hear that your experience did not meet your expectations and that you found several aspects unsatisfactory during your time with us.We would like to thank you for sharing your comments with us, as they help us identify areas of improvement and provide us with the opportunity to rectify any deficiencies. We deeply value your feedback and look forward to the opportunity to make up for this negative experience in the future.Yours sincerely,Milenis Gonzalez Service Manager

10/10 - 훌륭해요

Carol

2024년 1월에 1박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 2월 7일
¡Muchas gracias por tomarte el tiempo para dejarnos tu puntuación! Nos complace saber que tu experiencia en nuestro hotel fue satisfactoria y que valoraste positivamente tu estancia con nosotros.Tu retroalimentación es invaluable para nosotros, ya que nos ayuda a comprender lo que estamos haciendo bien y también a identificar áreas donde podemos mejorar. Estamos comprometidos en ofrecer siempre la mejor experiencia posible a nuestros huéspedes, y tus comentarios nos ayudan a cumplir con ese objetivo.Cordialmente, Milenis Gonzalez Gerente de servicios

8/10 - 좋아요

Yesivis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 2월 7일
¡Muchas gracias por tomarte el tiempo para dejarnos tu puntuación! Nos complace saber que tu experiencia en nuestro hotel fue satisfactoria y que valoraste positivamente tu estancia con nosotros.Tu retroalimentación es invaluable para nosotros, ya que nos ayuda a comprender lo que estamos haciendo bien y también a identificar áreas donde podemos mejorar. Estamos comprometidos en ofrecer siempre la mejor experiencia posible a nuestros huéspedes, y tus comentarios nos ayudan a cumplir con ese objetivo.Cordialmente, Milenis Gonzalez Gerente de servicios

8/10 - 좋아요

Gordon

2024년 1월에 9박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 2월 7일
¡Muchas gracias por tomarte el tiempo para dejarnos tu puntuación! Nos complace saber que tu experiencia en nuestro hotel fue satisfactoria y que valoraste positivamente tu estancia con nosotros.Tu retroalimentación es invaluable para nosotros, ya que nos ayuda a comprender lo que estamos haciendo bien y también a identificar áreas donde podemos mejorar. Estamos comprometidos en ofrecer siempre la mejor experiencia posible a nuestros huéspedes, y tus comentarios nos ayudan a cumplir con ese objetivo.Cordialmente, Milenis Gonzalez Gerente de servicios

10/10 - 훌륭해요

LINA MARIA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lindo y atento personal!
2024년 1월에 4박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 2월 7일
Estimada Lina Maria Nos complace saber que disfrutó de su estancia con nosotros, Su satisfacción es nuestra máxima prioridad, y estamos encantados de que su experiencia haya sido positiva. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro y ofrecerle otra estancia excepcional.Atentamente,Milenis GonzalezGerente de servicios

4/10 - 별로예요

Belen

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Propiedad vieja. No es de 4.5 estrellas
2024년 1월에 2박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 2월 7일
Estimada Belen Agradecemos sinceramente sus comentarios sobre su reciente estancia en nuestro hotel. Lamentamos mucho escuchar que su experiencia no cumplió con sus expectativas durante su tiempo con nosotros.Queremos agradecerle por compartir sus comentarios con nosotros, ya que nos ayudan a identificar áreas de mejora y nos brindan la oportunidad de rectificar cualquier deficiencia. Valoramos profundamente su retroalimentación y esperamos tener la oportunidad de compensar esta experiencia negativa en el futuro.Atentamente,Milenis Gonzalez Gerente de servicios

10/10 - 훌륭해요

Surendra

2023년 12월에 4박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 2월 7일
¡Muchas gracias por tomarte el tiempo para dejarnos tu puntuación! Nos complace saber que tu experiencia en nuestro hotel fue satisfactoria y que valoraste positivamente tu estancia con nosotros.Tu retroalimentación es invaluable para nosotros, ya que nos ayuda a comprender lo que estamos haciendo bien y también a identificar áreas donde podemos mejorar. Estamos comprometidos en ofrecer siempre la mejor experiencia posible a nuestros huéspedes, y tus comentarios nos ayudan a cumplir con ese objetivo.Cordialmente, Milenis Gonzalez Gerente de servicios

8/10 - 좋아요

Carlos 님, Toronto

좋아요: 청결 상태, 직원 및 서비스
I had a good experience, my only suggestion they need to upgrade rooms and bathrooms including furnitures, TVs and appliances. I recommend this hotel and friendly staff and always willing to assist you.
2023년 12월에 14박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 2월 7일
Dear Carlos We would like to thank you for sharing your comments with us, as they help us identify areas of improvement and provide us with the opportunity to rectify any deficiencies. We deeply value your feedback.Yours sincerely,Milenis Gonzalez Service Manager

10/10 - 훌륭해요

Priscilla

좋아요: 편의 시설/서비스
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 2월 7일
¡Muchas gracias por tomarte el tiempo para dejarnos tu puntuación! Nos complace saber que tu experiencia en nuestro hotel fue satisfactoria y que valoraste positivamente tu estancia con nosotros.Tu retroalimentación es invaluable para nosotros, ya que nos ayuda a comprender lo que estamos haciendo bien y también a identificar áreas donde podemos mejorar. Estamos comprometidos en ofrecer siempre la mejor experiencia posible a nuestros huéspedes, y tus comentarios nos ayudan a cumplir con ese objetivo.Cordialmente, Milenis Gonzalez Gerente de servicios

10/10 - 훌륭해요

Gordon

2023년 12월에 12박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 2월 7일
¡Muchas gracias por tomarte el tiempo para dejarnos tu puntuación! Nos complace saber que tu experiencia en nuestro hotel fue satisfactoria y que valoraste positivamente tu estancia con nosotros.Tu retroalimentación es invaluable para nosotros, ya que nos ayuda a comprender lo que estamos haciendo bien y también a identificar áreas donde podemos mejorar. Estamos comprometidos en ofrecer siempre la mejor experiencia posible a nuestros huéspedes, y tus comentarios nos ayudan a cumplir con ese objetivo.Cordialmente, Milenis Gonzalez Gerente de servicios

4/10 - 별로예요

Mauricio

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hotel looks nice from the outside but our room had mold in it and blood like stains in different spots. The shower head is not rain fall like, water coming out of a water bottle is faster. Everytime you come out of the hotel there’s people bugging you about tours and attractions. Other than that, staff was very nice and friendly.
2023년 12월에 4박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 2월 7일
Dear Mauricio We sincerely appreciate your comments regarding your recent stay at our hotel. We are very sorry to hear that your experience did not meet your expectations and that you found several aspects unsatisfactory during your time with us.We would like to thank you for sharing your comments with us, as they help us identify areas of improvement and provide us with the opportunity to rectify any deficiencies. We deeply value your feedback and look forward to the opportunity to make up for this negative experience in the future.Yours sincerely,Milenis Gonzalez Service Manager

6/10 - 괜찮아요

Catalina

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 3박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 2월 7일
¡Muchas gracias por tomarte el tiempo para dejarnos tu puntuación! Tu retroalimentación es invaluable para nosotros, ya que nos ayuda a comprender lo que estamos haciendo bien y también a identificar áreas donde podemos mejorar. Estamos comprometidos en ofrecer siempre la mejor experiencia posible a nuestros huéspedes, y tus comentarios nos ayudan a cumplir con ese objetivo.Cordialmente, Milenis Gonzalez Gerente de servicios

8/10 - 좋아요

LUIS FELIPE

좋아요: 직원 및 서비스
2023년 12월에 3박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 2월 7일
¡Muchas gracias por tomarte el tiempo para dejarnos tu puntuación! Nos complace saber que tu experiencia en nuestro hotel fue satisfactoria y que valoraste positivamente tu estancia con nosotros.Tu retroalimentación es invaluable para nosotros, ya que nos ayuda a comprender lo que estamos haciendo bien y también a identificar áreas donde podemos mejorar. Estamos comprometidos en ofrecer siempre la mejor experiencia posible a nuestros huéspedes, y tus comentarios nos ayudan a cumplir con ese objetivo.Cordialmente, Milenis Gonzalez Gerente de servicios

6/10 - 괜찮아요

Catalina

좋아요: 청결 상태, 직원 및 서비스
Desayuno noves bueno y habitaciones normales
2023년 12월에 1박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 2월 7일
Estimada Catalina Agradecemos sus comentarios sobre su reciente estancia en nuestro hotel. Lamentamos mucho escuchar que su experiencia no cumplió con sus expectativas, queremos agradecerle por compartir sus comentarios con nosotros, ya que nos ayudan a identificar áreas de mejora y nos brindan la oportunidad de rectificar cualquier deficiencia. Valoramos profundamente su retroalimentación y esperamos tener la oportunidad de compensar esta experiencia negativa en el futuro.Atentamente,Milenis Gonzalez Gerente de servicios

6/10 - 괜찮아요

Paul

가족 여행
별로예요: 숙박 시설 상태 및 시설
close to beach coffee available for early risers - rooms in poor repair - very noisy because of open plan, music and noise from elevators, etc. - in Bocagrande you must get used to very persistent vendors and street people - this hotel should not be rated five stars. It is not even close.
2023년 12월에 3박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 2월 7일
Dear PaulWe sincerely appreciate your comments regarding your recent stay at our hotel. We are very sorry to hear that your experience did not meet your expectations and that you found several aspects unsatisfactory during your time with us.We would like to thank you for sharing your comments with us, as they help us identify areas of improvement and provide us with the opportunity to rectify any deficiencies. We deeply value your feedback and look forward to the opportunity to make up for this negative experience in the future.Yours sincerely,Milenis Gonzalez Service Manager

2/10 - 너무 별로예요

Vishwanath

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
By far the worst experience at any hotel I have stayed at. If there was an option for a zero star I would select it without hesitation. The front desk staff are rude, do not care about their customers and fail miserably at making an effort to turn a negative experience into a positive one. Thank you Kevin and Eric for making a mockery of our hotel check-in experience on Nov. 27. Almirante Cartagena has failed to deliver proper customer service to their client. Front desk staff made us waited over an hour to sort out our room check in while making a mockery of the situation. While waiting, the staff did not make an attempt to offer us a glass of water or coffee while waiting. After further escalation, a room became available, the worst room and poorest condition. No one would have wanted to take their shoe off and lay on the beds in the room that was provided. There was dirt on the furniture, hair on the bedding, blood stains on the floor, a complete disappointment to anyone starting their vacation. We managed to get a room by 9 A.M. and were told by the front desk staff, though they knew we traveled all night, that we cannot have breakfast as our reservation doesn't take effect until the following day. I would not wish this experience on my worst enemy.
2023년 11월에 5박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 2월 7일
Dear VishwanathWe are deeply sorry to hear about your unsatisfactory experience during your recent stay at our hotel. We would like to offer our sincerest apologies for any inconvenience you experienced, we are reviewing our procedures to ensure that all our guests receive the attention and service they deserve at all stages of their stay.We would like to thank you for sharing your comments with us, as they help us identify areas for improvement and provide us with the opportunity to rectify any deficiencies. We deeply value your feedback and look forward to the opportunity to make up for this negative experience in the future.Yours sincerely,Milenis Gonzalez Service Manager

8/10 - 좋아요

Juan Carlos

2023년 12월에 4박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 2월 7일
¡Muchas gracias por tomarte el tiempo para dejarnos tu puntuación! Nos complace saber que tu experiencia en nuestro hotel fue satisfactoria y que valoraste positivamente tu estancia con nosotros.Tu retroalimentación es invaluable para nosotros, ya que nos ayuda a comprender lo que estamos haciendo bien y también a identificar áreas donde podemos mejorar. Estamos comprometidos en ofrecer siempre la mejor experiencia posible a nuestros huéspedes, y tus comentarios nos ayudan a cumplir con ese objetivo.Cordialmente, Milenis Gonzalez Gerente de servicios

10/10 - 훌륭해요

Surendra

2023년 12월에 1박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 2월 7일
¡Muchas gracias por tomarte el tiempo para dejarnos tu puntuación! Nos complace saber que tu experiencia en nuestro hotel fue satisfactoria y que valoraste positivamente tu estancia con nosotros.Tu retroalimentación es invaluable para nosotros, ya que nos ayuda a comprender lo que estamos haciendo bien y también a identificar áreas donde podemos mejorar. Estamos comprometidos en ofrecer siempre la mejor experiencia posible a nuestros huéspedes, y tus comentarios nos ayudan a cumplir con ese objetivo.Cordialmente, Milenis Gonzalez Gerente de servicios

10/10 - 훌륭해요

Joao 님, Astoria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, this is a well maintained older 5-star hotel. There are many onsite services that you can indulge here without stepping off the property. I really enjoyed the pool area that overlooked the beach and didn't have to put up with the constant hawkers that try to sell you something while on the sand. The hotel's gym and fitness areas are also pretty good for a hotel's gym. The lobby and main floor/entrance areas are quite opulent and during my time there the staff were setting up a nice Christmas decor. The staff here are very friendly and helpful. My only criticism, which didn't really affect my stay, is that the rooms, while clean and well maintained are a little bit out of date as far as style and could use a refresh. I would stay here again If I was in the BocaGrande area of Cartegena. It is a good value for the price considering all the amenities and level of service that can be had there.
2023년 11월에 9박 숙박함

10/10 - 훌륭해요

WILLIAM 님, ASHBURN

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Victor

2023년 11월에 3박 숙박함
답변 제공: Milenis Gonzalez - Manager services 님, 2024년 2월 7일
¡Muchas gracias por tomarte el tiempo para dejarnos tu puntuación! Nos complace saber que tu experiencia en nuestro hotel fue satisfactoria y que valoraste positivamente tu estancia con nosotros.Tu retroalimentación es invaluable para nosotros, ya que nos ayuda a comprender lo que estamos haciendo bien y también a identificar áreas donde podemos mejorar. Estamos comprometidos en ofrecer siempre la mejor experiencia posible a nuestros huéspedes, y tus comentarios nos ayudan a cumplir con ese objetivo.Cordialmente, Milenis Gonzalez Gerente de servicios

10/10 - 훌륭해요

Luis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy tranquilo
2023년 11월에 4박 숙박함