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오요 호텔 로마 웨스트 GA 여행 후기

2.5 out of 5
오요 호텔 로마 웨스트 GA
2209 Shorter Ave Sw, Rome, GA

이용 후기

6.8
평점 10 - 훌륭해요. 468개 이용 후기 중 136개" "
평점 8 - 좋아요. 468개 이용 후기 중 112개" "
평점 6 - 괜찮아요. 468개 이용 후기 중 74개" "
평점 4 - 별로예요. 468개 이용 후기 중 65개" "
평점 2 - 너무 별로예요. 468개 이용 후기 중 81개" "

7.0/10

청결 상태

7.6/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

6/10 - 괜찮아요

Matt

가족 여행
별로예요: 숙박 시설 상태 및 시설
Beds were comfortable. Smelled like weed throughout the hallways. Staff was nice. I've experienced a lot worse to be sure. Not worth $98, but there ya go.
2024년 4월에 1박 숙박함

4/10 - 별로예요

Nathan

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Lawrence 님, Powder Springs

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was NOTHING acceptable abt Rm № 304. The below were observed deficies and challenges: 1) The Clock Radio was NOT plugged in nor set. 2) The Microwave was NOT plugged. 3) The WiFi was NOT working. It was being worked on Hoever. This issue was very significant bc I called 3 days ahead, talked w Front Desk staff, to confirm that ESPN and family networks were available and operating. I was told YES - "March Madness" 4) The Toilet Seat loose. It needed tightening. Which I did. 5) The Hotel Back Entrance bottomed out my Cadillac DeVille's suspension. 6) Rm № 304's A/C was non-opetational. Once plugged in and turned on. Its air flow caused me to cough. The Hotel staff did replace the A/C after my numerous PROTESTATION and INSISTENCE. Even after the A/C's replacement. The environmental concerns were Extremely High. My honored guest has ALLERGIES and ASTHMA. Thus a sanitized and fresh room environment is a MUST. 7) The room's window view was of a nearby junk yard. 8) The ACCEPTABLE MAIN entrance off the main road was accessible via paved path btwn the Burger King and Advanced Auto Supplies stores. FTR, there are seven other observed decencies. BUT bc I cannot copy them this list is INCOMPLETE. I WILL NEVER TRUST THE OYO Hotel brand. Thankfully, I arrived and signed in before my friend. She has allergies and asthma challenges. This stay would have caused her severe physical challenges. And consequently ruined the purpose for the trip - Rest and Relaxation for us both.
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Devona 님, Huntsville

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property is nasty, broken furniture and roach infested
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Robbie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is very helpful and friendly
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Recco

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was here for a week and really enjoyed my stay was very clean very nice and friendly staff nice breakfast in the morning was great ..
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

LACEY

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a awesome stay the staff was great very nice and clean I felt very comfortable and just really enjoyed it ..
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Marry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location, really pleasant and clean rooms, most important things that makes this such a good place to stay are the staff. All the people are helpful and generous with their time and advice. "Great location" wonderful. Back soon...
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Derek

좋아요: 직원 및 서비스
Great location as far as walk to anything Sam’s Walmart Burger King all fast food . Great workers at site love there job and they love there people who stay . But breakfast was really no good . Cheap cereal powder milk no name brand oatmeal . Cheap plastic tiny silverware . Coffe is kept in a mobilize pump you have to micro wave and too many people walking outside to smoke weed in cars . And cigarettes . Carpet stain . But I love the people I was there cause of broke pipes in house get two nights for under 150
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Tamkia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Devona 님, Huntsville

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property looks like an abandoned building from street view. No proper signage idendifying the property. Most rooms have inoperable furniture, drawers are broken and not usable. Refrigerators are nasty with roach residue. Therefore, rooms are infested with roaches. Will never stay again.
2024년 1월에 3박 숙박함

6/10 - 괜찮아요

Frank

출장 여행
좋아요: 직원 및 서비스
The property was not labeled. No sinahe. Made me place a $50. Deposit that was not returned for a week after checkout
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Anna

2024년 1월에 1박 숙박함
답변 제공: Dewi 님, 2024년 1월 23일
Hey, Anna! Pleased to know you had an awesome stay with us. This is something which always encourages us to serve you even better. Looking forward to hosting you soon. Regards, Dewi

8/10 - 좋아요

Brandon

2024년 1월에 1박 숙박함
답변 제공: Tim 님, 2024년 1월 23일
Hi, Brandon! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead. Regards, Tim

4/10 - 별로예요

Candise

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room had bugs, toilet needed maintenance, handle for a cabinet broken, no breakfast
2023년 12월에 1박 숙박함
답변 제공: Barbara 님, 2024년 1월 23일
Hi, Candise! Please accept our sincere apologies for the inconvenience caused. We agree that the lack of cleanliness is unacceptable, we request you to please take this as an off case since we are thoroughly working on cleanliness and it is one of our basic aspects to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this particular issue. Have a great day ahead! Regards, Barbara

8/10 - 좋아요

Scotland

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I had a Very spacious room and comfortable.
2023년 12월에 1박 숙박함
답변 제공: Noah 님, 2024년 1월 23일
Thank you for your appreciation, Scotland! We hope to give you a consistent service every time. Regards, Noah

8/10 - 좋아요

Matthew

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 3박 숙박함
답변 제공: Noah 님, 2024년 1월 22일
Delighted to hear your words of praise, Matthew! We will ensure consistent service when you visit us next time. Have a pleasant day ahead. Regards, Noah

10/10 - 훌륭해요

CROF

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Las personas de limpiesa resepcio. Muy amables
2023년 11월에 3박 숙박함
답변 제공: Joey 님, 2024년 1월 19일
¡Lamentamos saber de tu experiencia, Crof! Solicite considerar esto como un caso fuera de lugar, ya que la limpieza es una de las prioridades básicas en nuestro hotel. Danos otra oportunidad de recibirte pronto y nos aseguraremos de que experimentes la comodidad y la hospitalidad por las que somos conocidos. Saludos joey

10/10 - 훌륭해요

Juana

좋아요: 청결 상태, 직원 및 서비스
Staff are very friendly and the rooms are very clean
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

SUSAN

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is extremely run down and has no signage. Appears they just took it over from another hotel. It is way in the back behind other businesses and parking was crazy. No lines and cars just parked haphazardly. Walked in and had to ask if I was at the right hotel. After check in I went to the room in a horrible, dirty elevator with all floor tiles cracked Once in room I found mold all over the bathroom walls. Smelled of cigarettes everywhere. We came right back down and I was surprised the women at front desk refunded us. They were surprised by mold but were very apologetic. You get what you pay for. Honestly this may be a rent by the hour hotel at this point.
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Jeanna 님, Indianapolis

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the most nastiest and trashiest place I’ve ever been! The staff was very nice in trying to get a refund made and helping find other places to stay! It wasn’t the staff, but it was HORRIFYING! It completely turned my stomach and I made it VERY clear I was NOT staying there! The worst thing I’ve ever seen!
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Tandre

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Kayla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Marcus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Early check in… nice staff, bed comfortable
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Valerie

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Lita

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didnt even go in because the property looked abandoned and unsafe to stay. Couldnt get a refund either.
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

elizabeth 님, Douglasville

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
If I could give a zero star i would, NO sign saying hotel anywhere on the building. Homeless people sat outside, I was not prepared to leave my vehicle, or myself at that “hotel”. I’ve stayed in many hotels over the years, this is by far the most unsafe I have felt and I didn’t even go in! And I had to leave at 430am and would not have got any sleep due to worry.. don’t book here
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Roslyn

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would say that the person at the front desk was awesome however, I definitely saw a bug in the room and the room was in need of painting. There were white paint patches all over the walls and pictures missing. However, if you need a cheap place to stay, here it is. Definitely a no for me. If I had seen pictures, I would have never came.
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Peter

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Photo's were misleading.The room was dirty. There was a tile missing above the shower exposing the ceiling. There were dead and live cockroaches. The door latch was missing, it seemed to have been ripped off the wall. The remote would not work for the TV, front desk staff did not have a solution. There is no signage on the outside of this building saying what hotel it is. This place should not be open.
2023년 10월에 1박 숙박함

4/10 - 별로예요

James

별로예요: 편의 시설/서비스
Property could use a serious refresh. Guests across the hall had a large, loud dog that barked every time I opened or closed my door. Definitely not a service animal.
2023년 10월에 2박 숙박함

4/10 - 별로예요

Judie

별로예요: 편의 시설/서비스
Needs a lot of improvements, but it seems li,e they are working on it.
2023년 10월에 5박 숙박함

4/10 - 별로예요

Isaac

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Low budget hotel. Not worth it
We couldn’t stay there. We lost the money paid but it’s worth the loss cause the place is overrated and not as nice as advertised.
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Jose

2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beds clean

2/10 - 너무 별로예요

Jaclyn

출장 여행
There was mold in the air conditioner, drywall missing from the walls, carpet felt gross. Got up the next morning to find people digging through the trash at the property. Breakfast was cold coffee and cereal.
2023년 9월에 2박 숙박함

4/10 - 별로예요

Nathaniel

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Catfished
Pictures are deceiving. Hotel is filthy, outdated, and honestly very sketchy. Our room smelled like Mold and Mildew. The carpet had some huge purple stain on it, the bathroom door looked like someone tried to punch a hole through it, and the toilet wasn't bolted down. Staff was friendly but we won't be staying here ever again.
2023년 9월에 3박 숙박함

4/10 - 별로예요

Jennifer

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The area feels unsafe
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay was great! The outside of the hotel looks a little shabby, but inside is nice and the rooms were perfectly fine.
2023년 9월에 2박 숙박함

8/10 - 좋아요

Summer

2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Terry

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cigarette smoke in room, room is to be NO smoking. Girl cleans room has no towels and wash clothes until they do the laundry at after 100pm. Had to get them after 5pm from the front desk. Filthy rugs in room and hall ways The clerk at front desk upon check says free breakfast is from 6-10 and consists of cereal and milk, sometimes danish and maybe grits in the back but there was no food at 8:00am. Free breakfast ran out at 8:00 and they just close up Cold coffee. No spoons or napkins no anything. Pool was empty No table and chairs in what was suppose to be dining area. We paid for 2 queen beds and breakfast for 3 people. Toilet is not bolted to floor and rocks back and forth There is a hole in the bathroom door and would not close and open The mirrored closest door would not open or close. No ice bucket in the room People smoking pot in parking lot and at the entrance driveway, right a the main entrance in view of the staff! There were envelopes of coffee in the room but no coffee pot anywhere. This was the worst hotel I have ever stayed at and I have been traveling for 50 years!
2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

Dylan

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was by far the worst hotel I have ever stayed. Shouldn’t even be open in my opinion. Definitely won’t stay there ever again.
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Joshua

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The tv didnt work no matter what you tryed to do..rhe room i was put in wasnt good either it smelled like a dog the air never got cold..the front desk was gonna put me in another room but it was worse had mold growing in the carpet an the smell of dogs dog was worse it hit you in the face before you get to door then when u open it my god..but i say this i belive these two rooms arent used much anymore an they didnt have no were easle to put me..personally i think i should have got a gotton a major discount on the room or a received a refund
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Joshua

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was great thanks
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

selena

좋아요: 객실의 편안함
Lots of homeless people hanging around
I used to live in Rome and the hotel was a Baymont. I thought it would be basically the same just a different name. I arrived and there were at least 7 to 8 homeless people either lying on the ground or standing begging for a cigarette right by the entrance. One couple was actually on the ground kissing! My husband wanted me to get a refund but my reservation was non refundable. I talked with rhe clerk about the hotel losing money because of the homeless and her response was OH THEY'RE HARMLESS...i was not afraid but it did make they hotel look bad. The inside looked ok but the carpets in the hallway needed vacuuming AND a good cleaning. The room itself was clean and the bed was comfortable. Get rid of the loitering and clean the carpets and i would give an 8 but ONLY because room was nice i will rate it a 5.
2023년 7월에 1박 숙박함

4/10 - 별로예요

norma

2022년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 2월 14일
Hello norma, Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 - 훌륭해요

Rylee

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Outside of hotel didn’t look great but the rooms, service and view were 10/10 Loved our stay
2022년 10월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2022년 11월 2일
Hello Rylee,Thank you for the terrific review of your experience. We are thrilled to read our location was perfect for your needs and that you enjoyed your well-equipped room, along with our friendly service, and view! We value your business and cannot wait to welcome you back soon.

4/10 - 별로예요

Jon

가족 여행
별로예요: 숙박 시설 상태 및 시설
Not the best
It was suppose to be a non smoking room and there was clearly a smoke smell in the room as well as a cigarette burn hole in the blanket. However, the desk clerk good about changing our room. There were stains on the carpet; mold under the rim of the sink; broken tile in the foyer; the smoke detector was missing.
2022년 10월에 3박 숙박함
답변 제공: Guest Relations Specialist 님, 2022년 10월 13일
Dear Jon, Thank you so much for staying with us and expressing your thoughts; we appreciate it. Although we do not allow guests to smoke in non-smoking rooms, this does happen on occasion. Your comments will assist us in more effectively addressing the problem and restoring the freshness of our rooms through deep cleaning. We are sorry for the inconvenience you've had, and we hope to see you again soon.

2/10 - 너무 별로예요

Miranda

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
If you stay here and use a credit or debit card. They will charge your card even after you leave. I have called at least 20 times trying to find out why my card is constantly being charged after i have checked out and at home. No one will answer the phone or return a call after many messages have been left. Dont waste your time staying here. Signed a very angry customer
2022년 9월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2022년 10월 7일
Dear Miranda, I'm sorry to hear about the strange situation you ran into during your recent visit with us. Please keep in mind that guest satisfaction is our top priority, and the information you provided has been shared with management so that appropriate measures can be implemented. I hope you will reconsider staying with us so that we can provide an even better experience for you.

4/10 - 별로예요

Marcus

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Not clean, had a couple roaches in the room and wifi did not work at all.
2022년 9월에 3박 숙박함
답변 제공: Guest Relations Specialist 님, 2022년 9월 20일
Hi Marcus, Thank you for taking the time to write such a thoughtful review. This comment has been submitted to management, and we can only hope that you consider us again so that you can see the constant changes we make to our cleanliness standards and the operational condition of our amenities. I apologize that our property did not meet your housekeeping standards when you arrived. Thank you for sharing your story and bringing this issue to our attention.

6/10 - 괜찮아요

Christy

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly and helpful! The bed was comfortable, also had comfy pillows. The room was over all clean except for the stained up carpet... it was gross! I wore my bedroom shoes to walk around the room. Renovations have begun, but far from completed. The pool needs to be drained. It makes the property look run down more than it is. Breakfast was available but not stocked at 8 am.. the coffee was cold :( the worst part was the TV programming. I guess they use something like a fire stick in the rooms, but the signal would go down after 20 minutes of watching a movie or anything... So frustrating. I would not recommend this hotel as is unless you are in a pinch like I was. It was the only thing available that weekend in Rome. Staff was great tho, so that's a plus! I would stay here once renovations are complete if they get decent TV programming available, like Direct TV or Cable.
2022년 9월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2022년 9월 20일
Dear Christy, Thank you for taking the time to provide comments. Our hotel is dedicated to providing pleasant, clean, and friendly lodgings, and guest comfort and satisfaction are of the utmost importance to us. Please accept my apologies for any inconvenience these issues may have caused you. This review provides us with insight into your experience and allows us to improve.