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그랜드 모가도르 시티 센터 - 카사블랑카 여행 후기

5 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 296개 이용 후기 중 123개" "
평점 8 - 좋아요. 296개 이용 후기 중 97개" "
평점 6 - 괜찮아요. 296개 이용 후기 중 37개" "
평점 4 - 별로예요. 296개 이용 후기 중 15개" "
평점 2 - 너무 별로예요. 296개 이용 후기 중 24개" "

8.8/10

청결 상태

7.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

Jean-Francois

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bon Hôtel some toute
2024년 2월에 10박 숙박함
답변 제공: SAAD - GUEST RELATIONS - 님, 2024년 3월 3일
Cher Jean-François,Tout d'abord nous vous remercions d'avoir pris le temps et partager votre avis sur notre établissement. Nous sommes ravis que vous avez apprécié notre hôtel et le service reçu lors de votre séjour.Dans le plaisir de vous accueillir encore une fois au Grand Mogador Casablanca.Bien Cordialement,

10/10 - 훌륭해요

Fiorella

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was no area to socialize with other guests for coffee etc. It was centrally located
2024년 1월에 3박 숙박함
답변 제공: GUEST RELATIONS 님, 2024년 2월 8일
We greatly appreciate the time you spent to review your recent experience in our hotel, at Grand Mogador Casablanca, we always strive to exceed guests expectations and your comments will help our teams reaching that goal.

8/10 - 좋아요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was nice, big, and comfortable. The breakfast is not that great.
2024년 1월에 1박 숙박함
답변 제공: SAAD - GUEST RELATIONS - 님, 2024년 2월 8일
We have taken good note of your remarks regarding the room you had during your stay, also your comment concerning the breakfast, we will do our utmost to improve on this aspect of our services. Looking forward having you again.

10/10 - 훌륭해요

Zixuan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: SAAD - GUEST RELATIONS - 님, 2024년 2월 8일
Thank you for the feedback regarding our service. Looking forward having you again.

8/10 - 좋아요

masae

2023년 12월에 2박 숙박함
답변 제공: SAAD - GUEST RELATIONS - 님, 2024년 2월 9일
Thank you for the feedback regarding regarding our services at Grand Mogador Casablanca.Looking forward having you again.

10/10 - 훌륭해요

KHALID

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: SAAD - GUEST RELATIONS - 님, 2024년 2월 8일
Thank you for the feedback regarding our service at Grand Mogador Casablanca. Looking forward having you again.

2/10 - 너무 별로예요

Natalia

2023년 11월에 1박 숙박함
답변 제공: SAAD - GUEST RELATIONS - 님, 2024년 2월 8일
We first want to thank you for sharing your feedback about your stay at Grand Mogador Casablanca. It is with sadness that we learn of the inconvenience you experienced during that stay. Your comment is being taken into consideration, and we assure you that we will discuss them with the relevant departments, promising an improved service during your next stay.

8/10 - 좋아요

KHALID

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My second home
Always a pleasure to stay in the Grand Mogador.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

MYKOLA

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

raad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Abraham

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent customer service, big size rooms and very good food at the restaurant. The fitness center is fully equipped and have a very helpful full time trainer
2023년 10월에 3박 숙박함

4/10 - 별로예요

Abdullah

별로예요: 직원 및 서비스
The worst employees in Moroccan hotels
nice room bad bed, bad check in bad check out. the want to charge me for check out at 1:35 PM
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Khalid

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place to be in Casablanca
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

AHMED

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
De l'excellence pure.
Merveilleux hotel dans tout point de vue.
2023년 7월에 3박 숙박함

10/10 - 훌륭해요

elhousni

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
AVOID.
1* Awful Hotel in Every Aspect. They won't ever reply to you or help with any queries. AVOID
2023년 5월에 4박 숙박함

6/10 - 괜찮아요

Christian

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

8/10 - 좋아요

YASSER

2023년 5월에 3박 숙박함

2/10 - 너무 별로예요

Adel

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Horrible service!
Hotel was nice paid for the Grand Hotel and got a room in the Marina next door Room was not bad except for the bloody sheets! Requested a wake up call for 09:00 am but was surprised to get a 06:00 am. The night auditor (Hassan?) refused to admit any wrong doing and insisted we asked for a 0600 wake-up call. When asked to speak to a Manager at checkout I was told he was in a meeting!
2023년 3월에 1박 숙박함

8/10 - 좋아요

Wael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This second stay of 2 nights has some problems such as air conditioning that never worked properly & the internet connection was poor. While the first stay of 3 nights did not have these issues.
2023년 3월에 2박 숙박함

6/10 - 괜찮아요

Amir

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a non alcohol hotel, which was a little disappointing.
2023년 3월에 2박 숙박함

10/10 - 훌륭해요

Wael

좋아요: 청결 상태, 직원 및 서비스
The stay was excellent. The staff were great
2023년 3월에 3박 숙박함

8/10 - 좋아요

MIN 님, Tomball

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is not friendly and not professional
2023년 3월에 2박 숙박함

4/10 - 별로예요

Chaib

2023년 2월에 1박 숙박함

10/10 - 훌륭해요

ALDO

2023년 1월에 1박 숙박함

10/10 - 훌륭해요

ALDO

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place
2023년 1월에 2박 숙박함

10/10 - 훌륭해요

JONATHAN 님, Marshall

2022년 12월에 1박 숙박함

10/10 - 훌륭해요

ILAN

2022년 11월에 2박 숙박함
답변 제공: GM 님, 2022년 12월 5일
Dear Valued Guest,Thank you very much for your kind review.We are delighted that you had a great experience with us. We will certainly share your comments with the team who would be happy to receive such positive feedback.It has been a pleasure having you as our distinguished guest and we look forward to your next visit.Warm regards,General Manager of Mogador Marina Hotel& Grand Mogador Casablanca Hotel

2/10 - 너무 별로예요

Mekideche

2022년 9월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: GM 님, 2022년 9월 26일
Dear Valued Guest,We are very happy to hear that your stay at the Grand Mogador Casablanca Hotel lived up to your expectations.All our teams work constantly to make you enjoy a memorable moment.We look forward to seeing you again at the Grand Mogador Casablanca Hotel.Regards, General Manager of Mogador Marina Hotel &Grand Mogador Casablanca Hotel

8/10 - 좋아요

Camille

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property
2022년 8월에 6박 숙박함
답변 제공: GM 님, 2022년 9월 14일
Dear Valued Guest,We thank you for taking the time to share your experience with us. We are very happy to hear that our staff was up to your expectations. All our teams work constantly to make you enjoy a memorable moment. We would be delighted to welcome you back to the Grand Mogador Casablanca Hotel. Best Regards, General Manager of Mogador Marina Hotel & Grand Mogador Casablanca Hotel

10/10 - 훌륭해요

Omar

2022년 8월에 3박 숙박함
답변 제공: GM 님, 2022년 8월 16일
Dear Valued Guest, Thank you very much for this good rating! We are delighted that you had a great experience with us. It has been a pleasure having you as our distinguished guest and we look forward to your next visit. Warm regards, General Manager of Mogador Marina Hotel & Grand Mogador Casablanca Hotel

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Room nice…service not so…
The room was huge and comfortable so that’s a plus. However the staff, well…. Check-in I got got double charged, they didn’t bring bags up, and then on any given day the most money I could exchange was 40 dollars . I called downstairs to see if they had a bar/lounge … they said it opens at 7… and all they had to do was look up and see it was completely not being used . I assume a lot was lost in translation as most English isn’t their top language , so no fault of theirs . It was just like it wasn’t fully up and running again but the staff had to act like it was . Again, the rooms were great , so if you want a nice QUIET area of town to get rest . This is the place
2022년 7월에 5박 숙박함
답변 제공: GM 님, 2022년 8월 2일
Dear Valued Guest, Thank you for taking the time to leave us a review about your recent stay at the Grand Mogador Casablanca Hotel. We sincerely apologize for the service and attitude problems you have experienced during your recent visit. Please, rest assured we will share your feedback with our team in order to fix and improve our services, and not let such incidents happen again in the future. We hope to welcome you back to your second home! Cordially Yours, General Manager of Mogador Marina Hotel & Grand Mogador Casablanca Hotel

2/10 - 너무 별로예요

mdmahmud

출장 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Bad Service
They charged be 200 dihrams for early checking in. Exceptionally BAD service. I had to wait 30 minutes for checking in to my room even though I paid extra. Room was ready. There were 4 people at the front desk, just laughing and joking, wasting time while customer is waiting. It took an hour to just get complimentary toothpaste and toothbrush at the room. This team needs training from IHG group on service. I have seen lazy people, but they are the worst. When i walked into the restaurant, the first thing came out of the person in front of the restaurant on duty is how much the price person is. No greetings. Worst Hotel Service I have ever experienced in Morocco.
2022년 7월에 1박 숙박함
답변 제공: GM 님, 2022년 8월 2일
Dear Valued Guest, Dear Valued Guest, Thank you for taking the time to leave us a review about your recent stay at the Grand Mogador Casablanca Hotel. We sincerely apologize for the service and attitude problems you have experienced during your recent visit. Please, rest assured we will share your feedback with our team in order to fix and improve our services to not let such incidents happen again in the future. We hope to welcome you back to your second home! Cordially Yours, General Manager of Mogador Marina Hotel & Grand Mogador Casablanca Hotel

6/10 - 괜찮아요

Leena

좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Not according to description
How can this be a 5 star hotel? Room at 15th floor. A great view, but that’s the only great with this hotel! Room was in need to be refurbished. Tiles in bathroom broken. Carpet in room had stains. Windows not clean. In booking of a delux double room it said there should be slippers and bathrobes! No slippers and just one bathrobe for the 1st night. Gone after cleaning. Free water, yes but one small bottle for 2 persons! Location good. All in all expectations were higher. Please either update what’s included in room or make sure the promised items are available.
2022년 7월에 2박 숙박함
답변 제공: GM 님, 2022년 7월 7일
Dear Valued Guest, Thank you for sharing your feedback with us following your stay at the Grand Mogador Casablanca Hotel. We are saddened that your experience did not fully meet your expectations; please allow us to express our sincerest apologies. Rest assured that your comments are valuable to us and have been shared with the relevant department for their review and improvement as we continue seeking ways to improve our service quality. Once again we thank you for staying with us and we look forward to another opportunity to welcome you back and serve you better in the future. Sincerely, General Manager of Mogador Marina Hotel & Grand Mogador Casablanca Hotel

2/10 - 너무 별로예요

Ameer

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
تجربه فاشله
الموظفين بالاستقبال غير متعاونين وكلامهم مع الضيف معصبين والفندق ليس فيه مسبح او سبا او اي ترفيه
2022년 7월에 1박 숙박함
답변 제공: GM 님, 2022년 7월 7일
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Grand Mogador Casablanca Hotel. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At the Grand Mogador Casablanca Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is essential. Please be aware that we are taking the appropriate measures to resolve the problems that you have mentioned. We hope to see you again so that we can regain your trust. Best regards, General Manager of the Grand Mogador Casablanca & Mogador Marina Hotel

2/10 - 너무 별로예요

Ameer

별로예요: 직원 및 서비스
تجربه فاشله
العاملين بخدمة الاستقبال الموظفين غير متعاونين كذلك الغرفه بيها بعوض وبصراحة تجربه خايبه
2022년 7월에 2박 숙박함
답변 제공: GM 님, 2022년 7월 7일
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Grand Mogador Casablanca Hotel. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At the Grand Mogador Casablanca Hotel, we strive to provide a superior service experience for all our guests; therefore your feedback is essential. Please be aware that we are taking the appropriate measures to resolve the problems that you have mentioned. We hope to see you again so that we can regain your trust. Best regards, General Manager of the Grand Mogador Casablanca & Mogador Marina Hotel

6/10 - 괜찮아요

Jean-Rémy

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Hôtel propre et convena
2022년 5월에 2박 숙박함
답변 제공: GM 님, 2022년 6월 9일
Cher invité, Merci pour votre aimable critique. Nous sommes ravis que vous ayez passé une excellente expérience avec nous. Nous partagerons certainement vos commentaires avec l'équipe qui serait heureuse de recevoir des commentaires aussi positifs. Ce fut un plaisir de vous avoir comme invité distingué et nous nous réjouissons de votre prochaine visite. Meilleurs Voeux, Directeur général de l'hôtel Mogador Marina & Grand Mogador Hôtel Casablanca

2/10 - 너무 별로예요

Abdelilah

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Baisse de qualité
Avant le covid, cet établissement était de loin le meilleur de Casablanca, mais post covid plus rien ne va ! Room service facturé 100 MAD, climatisation trop faible. Equipe de réservation injoignable. Petit déjeuner catastrophique.
2022년 5월에 4박 숙박함
답변 제공: GM 님, 2022년 6월 13일
Cher Client, Nous vous remercions d'avoir partagé avec nous vos commentaires constructifs concernant votre récent séjour à l'hôtel Grand Mogador Casablanca. Nous regrettons sincèrement d'apprendre les problèmes que vous avez rencontrés lors de votre séjour. En effet la situation ne reflète pas notre réputation ni notre engagement pour la qualité de service que nous connaissons depuis de nombreuses années. Nous vous assurons que les mesures correctives seront mises en place afin de remédier à la situation. Nous espérons que vous nous donnerez une autre chance en séjournant à l'hôtel Grand Mogador Casablanca lors de votre prochaine visite à Casablanca. Nous nous engageons à en faire l'expérience la plus mémorable de tous les temps. Cordialement, Directeur Général du Grand Mogador Casablanca & Mogador Marina Hôtel

8/10 - 좋아요

Annu

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2022년 3월에 1박 숙박함
답변 제공: GM 님, 2022년 3월 24일
Chèr(e) client(e), Nous vous remercions d'avoir choisi le Grand Mogador Casablanca Hôtel pour votre séjour. Nous serions ravis de vous accueillir à nouveau parmi nous, Meilleures Salutations, Direction générale Mogador Marina Hôtel & Grand Mogador Casablanca Hôtel

6/10 - 괜찮아요

Salman

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean but cold
The stay was acceptable. Room was cold during the month of March. Breakfast was below average: Room was clean Bathroom is equipped with all the needed tools and accessories.
2022년 3월에 2박 숙박함
답변 제공: GM 님, 2022년 3월 24일
ear Guest, Thank you for this rating! We learn that your stay went not well. A good note is taken of your remark about the cold room and breakfast that it will be transferred to the departments concerned for making improvement. Please accept our apologies for this inconvenience. We hope to get the chance to welcome you back again to exceed your expectations. Cordially Yours, General Management Mogador Marina Hotel & Grand Mogador Casablanca Hotel

4/10 - 별로예요

MOHSEN

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 2박 숙박함

2/10 - 너무 별로예요

mohamed

별로예요: 숙박 시설 상태 및 시설
2021년 12월에 2박 숙박함
답변 제공: AB 님, 2021년 12월 9일
Dear guest, Thank you for taking the time to share your experience with the Expedia community. We are very sorry that your experience did not live up to your expectations. We extend our sincerest apologies and inform you that we will work very hard to improve the quality of our services. We remain at your disposal to find out more details about the points you did not like Best,

10/10 - 훌륭해요

Ameer

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
روعه
ممتازه وجميله
2021년 11월에 1박 숙박함
답변 제공: AB 님, 2021년 12월 9일
عزيزي الزبون، نشكرك بحرارة على ملاحظاتك الإيجابية فيما يتعلق بزيارتك الأخيرة إلى فندق جراند موغادور كازابلانكا ستتم مشاركة تعليقاتك وملاحظاتك مع فريقنا لأننا على يقين من أنها ستعمل على تحسين أدائهم المهني. شكرا جزيلا لزيارتك ونآمل أن تعود في أقرب وقت ممكن. تحياتي، الإدارة العامة فندق المارينا مقور & فندق جراند موغادور كازابلانكا

6/10 - 괜찮아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It was my second stay, the first was better, I hope they get better soon.
2021년 8월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place to stay , friendly staff
2021년 8월에 8박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
Bonjour c’est un hôtel qui se trouve très loin de la ville de Casablanca
2021년 8월에 2박 숙박함

8/10 - 좋아요

ahmad

좋아요: 청결 상태
2021년 5월에 9박 숙박함

10/10 - 훌륭해요

Mohammed

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 1월에 3박 숙박함

10/10 - 훌륭해요

Nahid

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 1월에 1박 숙박함