Deluxe Double or Twin Room, City View | 고급 침구, 필로우탑 침대, 무료 미니바 품목, 객실 내 금고

켄지 바스마 호텔 여행 후기

4 out of 5
켄지 바스마 호텔
Avenue Moulay Hassan 1er, Casablanca

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 327개 이용 후기 중 86개" "
평점 8 - 좋아요. 327개 이용 후기 중 138개" "
평점 6 - 괜찮아요. 327개 이용 후기 중 56개" "
평점 4 - 별로예요. 327개 이용 후기 중 23개" "
평점 2 - 너무 별로예요. 327개 이용 후기 중 24개" "

8.2/10

청결 상태

7.6/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

8/10 - 좋아요

Cheol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
접근성과 주변 관광 편리하고 스탭들 매우 친절함. 조식 아주 다양하게 좋고 객실도 청결함.
답변 제공: Maha Guest Relation 님, 2018년 5월 24일
Dear Guest, Thank you for taking your precious time to share your experience with us. Your feedback is extremely valuable to us, as we strive to improve with every stay of our guests. I greatly appreciate your comments about the services of our hotel Kenzi Basma.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
객실에 전화도 없고 수건도 잘 안갖다 주네요
객실에 전화도 없고 수건도 잘 안갖다 주네요. 청결하지도 않고요 욕조도 없고요 1주일정도 있었는데 매번 방문 카드키도 매번 안되었습니다. 완전 엉망인 호텔로 기억에 남습니다..

10/10 - 훌륭해요

Rupert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient and safe.
2024년 4월에 5박 숙박함
답변 제공: Soufiane LOUHAMANE Directeur Général 님, 2024년 4월 17일
Dear Rupert,Thank you for such a positive review.It brings us immense joy to learn that the cleanliness of our rooms, the condition of our hotel, the service provided by our dedicated team, and the amenities we offer have all met your expectations. At Kenzi Basma Hotel, we strive to ensure that each guest experiences the highest levels of comfort and quality during their stay.We are continually inspired by feedback such as yours to maintain the standards that contribute to the memorable experiences of our guests. Thank you once again for highlighting the positive aspects of your stay.We look forward to the pleasure of welcoming you back again in the future. Many thanks,Soufiane LOUHAMANE Directeur Général

10/10 - 훌륭해요

Shawn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I recently had the pleasure of staying at the Kenzi Basma Hotel and it exceeded all my expectations. From the moment I stepped into the lobby, I was greeted with warmth and hospitality. The cleanliness of the hotel was impeccable, with every corner shining and every surface gleaming.One of the highlights of my stay was the incredible buffet offered at the hotel. The variety of dishes available was astounding, catering to every taste and preference. Whether you're a fan of local delicacies or international cuisine, the buffet had something for everyone. Each dish was prepared with care and attention to detail, ensuring a delightful dining experience every time.Furthermore, the location of the hotel is unbeatable. Situated in a safe and walkable area, I felt completely at ease exploring the surroundings. Whether I wanted to take a leisurely stroll or venture out for some sightseeing, everything was conveniently within reach.Overall, my experience at the Kenzi Basma Hotel was nothing short of exceptional. From the pristine cleanliness to the delectable buffet spread and the convenient location, it's the perfect choice for any traveler looking for a memorable stay. I can't wait to return!
2024년 4월에 2박 숙박함
답변 제공: Soufiane LOUHAMANE Directeur Général 님, 2024년 4월 9일
Dear Shawn,Thank you for taking the time to review your stay.Your commendation of our hotel's cleanliness fills us with pride, as we strive to maintain the highest standards of hygiene and presentation for our esteemed guests. It brings us great joy to know that the buffet at BLOOM restaurant met your diverse culinary tastes and that each dish lived up to your expectations, reflecting our commitment to gastronomic excellence.We are also delighted to hear that our central location provided you with the convenience and ease to safely explore the vibrant city of Casablanca. Our proximity to various attractions and transportation hubs is indeed one of the facets we are most proud of.Your kind words are a testament to the dedication of our professional staff who work tirelessly to ensure that every guest's stay is exceptional. Rest assured that your positive feedback will be shared with the entire team, serving as an encouragement to continue delivering the personalized service that Kenzi Basma Hotel is known for.We look forward to a return visit from you in the future.Best wishes,Soufiane LOUHAMANE Directeur Général

2/10 - 너무 별로예요

Christie

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Hotel smoked of smoke and carpet was badly soiled.
2024년 2월에 4박 숙박함
답변 제공: Soufiane LOUHAMANE Directeur Général 님, 2024년 3월 4일
Dear Christie,Thank you for your feedback,We're delighted to hear that you found our service to be of a high standard. Our team is committed to providing exceptional service to all our guests. We regret to hear about your experience with the smoke odor and the condition of the carpet. Please rest assured that we are in the process of updating our carpets to enhance the comfort and experience for all our guests.We hope to see you in the future. Kind regards,Soufiane LOUHAMANE Directeur Général

10/10 - 훌륭해요

SOUMIA 님, CHÂTEAUDUN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parfaitement parfait
2024년 1월에 3박 숙박함
답변 제공: Soufiane LOUHAMANE Directeur Général 님, 2024년 1월 26일
Chère Soumia,Merci d'avoir pris le temps pour ce retour positif.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous avez apprécié le service.Nous espérons vous revoir bientôt.Bien à vous,Soufiane LOUHAMANE Directeur Général

6/10 - 괜찮아요

Hassina

2024년 1월에 3박 숙박함

8/10 - 좋아요

Yi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good location, easy to go everywhere! Friendly staff and breakfast is good! Will suggest my friends!
2023년 12월에 8박 숙박함
답변 제공: 1030869 님, 2024년 1월 11일
Dear Yi;Thank you for your interest in Kenzi Basma Hotel and for your nice feedback.It is a pleasure to know that you were satisfied with our services. That means a lot for usShould you visit Casablanca once again, we will be delighted to welcome you back. Best regardsSoufiane LouhamaneGeneral Manager

10/10 - 훌륭해요

CHIRAZ

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel and very nice staff especially Adel from the restaurant. He is a very cheerful person and tries to please everybody. Breakfast is great! We had a nice room on the last floor with a great view.
2023년 11월에 1박 숙박함
답변 제공: 1030869 님, 2023년 11월 21일
Cher Chiraz , Merci de l'intérêt que vous portez à l'hôtel Kenzi Basma et de votre bon commentaire. C'est un plaisir de savoir que vous avez été satisfait de nos services. Cela signifie beaucoup pour nous Si vous revenez à Casablanca, nous serons ravis de vous accueillir à nouveau. Cordialement, Soufiane LouhamaneDirecteur Général

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: 1030869 님, 2023년 11월 27일
Dear CHIRAZThank you for your interest in Kenzi Basma Hotel and for your nice feedback.It is a pleasure to know that you were satisfied with our services. That means a lot for usShould you visit Casablanca once again, we will be delighted to welcome you back. Best regardsSoufiane Louhamane

8/10 - 좋아요

Tomas

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Mohamed

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
En plein centre ville, proche de tout en plus c’est tranquille et sécuritaire. Je le recommande!
2023년 7월에 5박 숙박함
답변 제공: Kenzi Basma Hotel 님, 2023년 7월 26일
Cher Mr Mohamed,Nous vous remercions d'avoir pris le temps de partager votre expérience au sein de notre hôtel Kenzi Basma.Votre satisfaction fait notre bonheur.Nous espérons avoir le plaisir de vous revoir prochainement.Cordialement.

8/10 - 좋아요

Abdessamad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Petit déjeuner un peut médiocre par rapport au standing de l’hôtel
2023년 7월에 1박 숙박함
답변 제공: Kenzi Basma Hotel 님, 2023년 7월 18일
Cher Mr Abdessamad,Nous vous remercions d’avoir pris le temps de partager votre expérience au sein de notre hôtel Kenzi Basma.Ce sont vos commentaires qui nous aident à identifier les aspects sur lesquels nous devons travailler pour améliorer l'expérience de nos futurs clients.Nous avons pris note de vos remarques et espérons avoir le plaisir de vous revoir prochainement afin d’assurer la qualité de nos prestations.Cordialement.

8/10 - 좋아요

Moulay Driss

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Personal and service was excellent, the lication is clise to the city center, tha breakfast has to be improved with more choose and bred.
2023년 7월에 1박 숙박함
답변 제공: Kenzi Basma Hotel 님, 2023년 7월 18일
Dear Guest,Thank you for taking the time to share your experience at our hotel. It is your comments that help us identify the aspects on which we must work to improve the experience of our future customers. we have taken note of your comments and hope to see you again soon.Best Regards.

10/10 - 훌륭해요

yorgis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice welcome, very fast check in, great room.
2023년 6월에 1박 숙박함

8/10 - 좋아요

Bettina

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The staff of the hotel was nice and helpfull. The location easy yo get a round. Nearby is the Mosque of Hasann II. The hotel is a bit old but the room is confortable.
2023년 6월에 2박 숙박함

4/10 - 별로예요

LUZ 님, PEMBROKE PINES

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 5월에 3박 숙박함

6/10 - 괜찮아요

THOMAS

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Wouldn’t a second time
Though the hotel was good enough to let me check in early, I also had to note that I had written them twice by email to ask about their hotel transfer service from the airport. I showed the guy at the desk and he had no answer. Service is hotel restaurant was very slow and they were out of a lot of (most?) items. Breakfast was plentiful but not very good.
2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Guilherme

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hair all over bed linens. Also all over bathroom, walls. Dirty and old and grimy. Asked for a change of bedsheets, new ones were the same. The immediate area is not welcoming and the balcony is not clean or usable. Ended up leaving after checkin to stay at a different hotel. Don’t recommend at all.

8/10 - 좋아요

Abdessamad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 2박 숙박함

10/10 - 훌륭해요

Abdallah

2023년 1월에 2박 숙박함
답변 제공: Bahaa - E-commerce Manager 님, 2023년 1월 14일
Dear Abdallah, Thank you for taking the time to share your experience in our hotel! We are delighted to read that our service and facilities met your approval and that you enjoyed your stay with us. We look forward to welcoming you back shortly Best Regards

10/10 - 훌륭해요

Imran

2022년 12월에 1박 숙박함

8/10 - 좋아요

moses

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 5박 숙박함
답변 제공: Bahaa E-commerce Manager 님, 2022년 12월 13일
Dear M. Moses, Thank you for taking the time to share your experience in our hotel! We are delighted to read that our service and facilities met your approval and that you enjoyed your stay with us. We look forward to welcoming you back shortly Best Regards

8/10 - 좋아요

Jeff

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 2박 숙박함

10/10 - 훌륭해요

Bente

2022년 10월에 1박 숙박함

8/10 - 좋아요

Ann

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean hotel and kind staff. Very nice breakfast included in price. No toilet paper in our bathroom and we were told someone would bring some to us and that never happened.
2022년 10월에 1박 숙박함
답변 제공: Bahaa Redadi E-commerce Manager 님, 2022년 10월 21일
Dear Ann, First of all, I would like to thank you for taking your time to inform us about your last experience at our Hotel. I am not pleased to read your remarks, and I do apologize for the difficulties you went through. Your experience is not reflecting the level of service in our hotel is aiming and certainly not acceptable. Please be assured that we are totally committed in rectifying the points you have addressed. I do sincerely hope that you will give us the opportunity to welcome you back for your next visit to Casablanca

10/10 - 훌륭해요

hesham 님, Toronto

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Candace

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is perfectly situated near many of the points of interest in central Casablanca. There is a terrific pastry shop directly across the street, and other essentials nearby. The staff are very helpful, and we enjoyed ourselves in the small bar-cocktail lounge. In addition, the hotel honoured a credit for rooms we booked just before the pandemic. This was more than fair on their part. We would stay here again.
2022년 9월에 2박 숙박함
답변 제공: Bahaa - E-commerce MAnager 님, 2022년 10월 16일
Dear Guest, Dear Guest, Thank you for having taken the time to share your recent stay at our Hotel!We are delighted to read that our services and facilities met your expectations and that you enjoyed your stay with us. We will share your positive comments with our team members who take pride in delivering a high level of service. We look forward to welcoming you in the near future.Best Regards

6/10 - 괜찮아요

Mohammed

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Could have been very good
The bedding had a stale smell to it. If we were not so tired with flights and travel. It would have been difficult to have slept. The bathroom was not as clean as I would have liked. But the service and attitude of the staff was too notch. I could not fault their helpfulness.
2022년 9월에 1박 숙박함
답변 제공: Bahaa- E-commerce MAnager 님, 2022년 10월 16일
Dear M. Mohammed, Thank you for having taken the time to share your recent stay at our Hotel!We are delighted to read that our services and facilities met your expectations and that you enjoyed your stay with us. We will share your positive comments with our team members who take pride in delivering a high level of service. We look forward to welcoming you in the near future.Best regards

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel is in a good location it’s clean breakfast is good good variety to choose I ll be more happy to see some updates in room like larger screen than desktop computer ( too old) more options to English speaking guest , and English translation where ever there is France it might make me feel more comfortable.
2022년 8월에 1박 숙박함
답변 제공: Bahaa - E-commerce Manager 님, 2022년 10월 16일
Dear Guest, Thank you for having taken the time to share your recent stay at our Hotel!We are delighted to read that our services and facilities met your approval and that you enjoyed your stay with us. We also took note of all your constructive remarks which will help us to improve our level of service, and necessary actions have been taken. We look forward to welcoming you in the near future. Kindest Regards

8/10 - 좋아요

Hamid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 8월에 1박 숙박함

6/10 - 괜찮아요

veronique

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Accueil peu aimable pour les formalités administra
nos clients n'ont pas donné d'avis particulier sur cet hôtel
2022년 7월에 2박 숙박함

4/10 - 별로예요

CHUN KUI

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Everything in chaos
This is definitely NOT a 4 star hotel. Very dirty carpet, stinky toilet, basin sucks, and dirty towels. The buffet breakfast is totally chaos. Coffee machine not working, dirty coffee cup, and all the tables in a mess…. etc. Food selection is very limited. The hotel location is good.
2022년 6월에 3박 숙박함

8/10 - 좋아요

francisco

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice.
Central hotel.
2022년 5월에 1박 숙박함

4/10 - 별로예요

Lara

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Al entrar a la habitación había un nido de 20 moscas revoloteando por toda la habitación. Tuvimos que matar todas las moscas nosotros mismos. La limpieza dejaba mucho que desear. Toallas deshilachadas y viejas. En el desayuno del hotel pedimos agua y el camarero nos sirvió agua de una botella de agua mineral. En cuanto probé el agua me di cuenta de que nos habían timado. Ese agua sabía salado, no era agua mineral.
2022년 5월에 2박 숙박함

10/10 - 훌륭해요

Fern

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were very grateful to be given early access to our room after overnight flight and arriving at the hotel mid-morning.
2022년 5월에 1박 숙박함
답변 제공: General Manager 님, 2022년 6월 14일
Dear Guest, Greetings from Kenzi Basma Hotel. We are happy to see that comment from you knowing that you were satisfied at the hotel. We hope that you will visit us very soon. Looking forward to assist you in any request or any other information. Greatest Regards. Soufiane Louhamane

4/10 - 별로예요

Avi

2022년 5월에 1박 숙박함
답변 제공: Directeur Général 님, 2022년 6월 14일
Cher client, Nous vous remercions du temps pris à nous poster vote avis. Au plaisir de vous recevoir très bientôt, Cordialement, Soufiane Louhamane

10/10 - 훌륭해요

Sarah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel! The room and linens were very clean. Very comfortable bed as well. The bathroom was immaculate. The shower has a rain shower head (coming from the ceiling). The staff were very professional, friendly, and helpful. The breakfast in the morning was very convenient and delicious. The hotel is conveniently located. I would highly recommend this hotel!
2022년 3월에 1박 숙박함
답변 제공: General Manager 님, 2022년 3월 30일
Dear Guest, Thank you very much for posting this very good feedback on Google following your recent stay with us. At Kenzi Basma Hotel, achieving guest satisfaction is our top priority. I am delighted to read that you enjoyed your stay with us, and that you felt the service improved and met your expectations, Should you visit Casablanca once again, we will be delighted to welcome you back. Yours faithfully Soufiane Louhamane

6/10 - 괜찮아요

Pierdomenico

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 3월에 2박 숙박함

10/10 - 훌륭해요

LAURE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super séjour, hôtel bien situé et personnel agréable
2022년 2월에 2박 숙박함
답변 제공: Directeur Général 님, 2022년 3월 5일
Cher Monsieur Laure, Je vous remercie sincèrement d’avoir pris le temps de partager votre ressenti suite à votre séjour au Kenzi Basma. Ce fut un très grand plaisir pour nous de vous accueillir, et je suis ravi que votre expérience, dans son ensemble, ait été tout à fait satisfaisante, Nous espérons avoir la joie de vous revoir très prochainement. Cordialement, Radouane Asfari

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Cleanliness
I believe that staff had not finished cleaning my room when I checked in. Ugh!! I had to request towels (there were none) and remove bar soap from the shower (ick!).
2021년 11월에 1박 숙박함

2/10 - 너무 별로예요

Deborah

출장 여행
2021년 11월에 1박 숙박함

10/10 - 훌륭해요

avraham

2021년 8월에 1박 숙박함
답변 제공: Directeur Général 님, 2021년 9월 21일
Cher client, Merci beaucoup d'avoir pris le temps de nous faire part de vos impressions concernant votre récent séjour parmi nous. Nous sommes très touchés et très honorés par ce commentaire, et nous vous remercions vivement de l'avoir partagé. Nos équipes travaillent chaque jour avec la passion de leur métier et seront heureuses de lire vos compliments. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement. Cordialement, Soufiane Lohaman Directeur Général

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 7월에 10박 숙박함

8/10 - 좋아요

helen

2021년 1월에 2박 숙박함
답변 제공: Directeur Général 님, 2021년 9월 21일
cher client, Merci beaucoup d'avoir pris le temps de nous faire part de vos impressions concernant votre récent séjour parmi nous. Nous sommes très touchés et très honorés par ce commentaire, et nous vous remercions vivement de l'avoir partagé. Nos équipes travaillent chaque jour avec la passion de leur métier et seront heureuses de lire vos compliments. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement. Cordialement, Soufiane Lohaman Directeur Général

10/10 - 훌륭해요

Ashley

2021년 1월에 2박 숙박함
답변 제공: Directeur Général 님, 2021년 9월 21일
cher client, Merci beaucoup d'avoir pris le temps de nous faire part de vos impressions concernant votre récent séjour parmi nous. Nous sommes très touchés et très honorés par ce commentaire, et nous vous remercions vivement de l'avoir partagé. Nos équipes travaillent chaque jour avec la passion de leur métier et seront heureuses de lire vos compliments. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement. Cordialement, Soufiane Lohaman Directeur Général

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Do not recommend this hotel if you live in North America. This hotel is equivalent to "Motel 6"
2020년 12월에 1박 숙박함
답변 제공: direction de l’établissement 님, 2020년 12월 30일
Dear guest, We thank you for taking the time to evaluate us after your stay at Kenzi Basma I am sorry to read that your stay in our hotel has gone badly. We do apologize for this inconvenience. We have taken note of your comments have been forwarded to the person concerned. We look forward to welcome you back to Kenzi Basma hotel. As we sincerely want your next stay be an amazing experience.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
J’étais à l’hôtel pendant la quarantaine et le personnel a été exceptionnel. Bon buffet déjeuner, service aux chambres excellent et un accueil formidable. Seul bémol, la connexion wifi est très faible et presque inexistante. Je retournerai sans hésitation. Merci
2020년 3월에 4박 숙박함
답변 제공: direction de l’établissement 님, 2020년 12월 30일
Cher Client, C’est avec plaisir que nous avons pris connaissance de vos chaleureux compliments et nous vous en sommes particulièrement reconnaissants. Votre satisfaction est la plus belle récompense pour nos équipes qui travaillent sans relâche pour vous offrir un service irréprochable. Nous espérons vous accueillir très prochainement. Bien à vous

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2020년 2월에 2박 숙박함
답변 제공: guest relation 님, 2020년 3월 3일
Dear guest Thank you for taking your precious time to share your experience with us. Your feedback is extremely valuable to us as we strive to improve with every stay of our guests. I greatly appreciate your comments on aspects of our hotel Kenzi Basma.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2020년 2월에 2박 숙박함
답변 제공: guest relation 님, 2020년 2월 22일
Dear guest Thank you for taking your precious time to share your experience with us. Your feedback is extremely valuable to us as we strive to improve with every stay of our guests. I greatly appreciate your comments on aspects of our hotel Kenzi Basma.