Dear Joanruth,Thank you for your positive feedback on our hotel and shuttle service. We are delighted to hear that our location and services were convenient for your needs. We look forward to serving you again in the future.Best regards,

Dear Kevin, I am truly sorry to hear about the various difficulties you've experienced during your stay. The comfort of our guests is of utmost importance to us and it seems we have missed the mark in this case.I apologize for the size and layout of the room not meeting your expectation. Given the construction of the property, unfortunately, we cannot change the room sizes and shapes, but we assure you that each room fulfills industry-standard norms for hospitality.As for the inconvenience you experienced with the bedding, kindly let us know in advance next time, so we can properly prepare a room with two sizable beds for your comfort.Regarding your breakfast, it indeed sounds quite frustrating to note that your requests were not duly attended. Please be assured, it is not indicative of our usual service. I assure you that such instances will not reoccur.Once again, I am truly sorry for the discomfort you had to endure throughout your stay. We truly value your feedback and will take necessary measures to rectify these issues.Yours sincerely,

Dear Mario Natale,I am sorry to hear about your experience. We appreciate your feedback and would like to assure you that we are taking immediate actions to address your concerns. Regarding your check-in, we are improving our system to speed up the process and eliminate any waiting time in the future. As for the room cleanliness, we take this issue very seriously. Our housekeeping team has been notified and will ensure that your room is impeccably clean and comfortable.Thank you for your patience and understanding.Best Regards,

Dear SABRINA,Thank you for your positive feedback. We are delighted to know that you had a great experience at our hotel. We strive to provide the best service to our guests and your satisfaction is our highest reward. Kind Regards,

Dear Reneldia, I'm delighted to hear that you found our hotel to your satisfaction, especially during such unexpected circumstances. It's our top priority to ensure our guests feel at home, even when they're far from home. We look forward to hosting you again in the future.Best Regards,

Dear hicham, We appreciate your feedback, and we would have greatly appreciated it if you could have taken a moment to provide us with a comment explaining the reason for your dissatisfaction.A low rating without any accompanying feedback does not assist us in improving our services. We value constructive criticism from our customers as it helps us enhance the quality of our services and overall offerings.We kindly urge you to consider providing us with detailed feedback so that we can address any concerns and continually work towards exceeding your expectations.Thank you for your attention to this matter. We look forward to the opportunity to better serve you in the future.Best regards,

Dear Boutaina, We are extremely pleased to hear that you had a comfortable stay in our Onomo Hotel Casablanca Airport. It's wonderful to hear that our breakfast was up to your liking. Kenza, Bahija and our receptionist, Ali will indeed be very joyful hearing your words of appreciation.Your satisfaction serves as a great motivation for us. The entire team of Onomo Hotel Casablanca Airport hopes to see you soon again on your next visit.Best regards,

Dear John, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

Chère Murielle,Nous vous remercions pour votre commentaire et souhaitons vous accueillir à nouveau.Cordialement,

Dear Laura, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

Dear Issac, I'm delighted to hear that you had a pleasant stay and enjoyed your dinner at our restaurant. We always strive to provide the best service possible and your feedback is very appreciated.Looking forward to welcoming you again.Best regards,

Dear Nassir, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed our breakfast and found our staff, especially Kanza, to be nice and helpful. We aim to provide convenience for our guests and we're glad to know our location proved beneficial for your travel arrangements. Your kind words are greatly appreciated and we hope to welcome you back in the near future.Warm Regards,

Dear Gaetan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Nathalie,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

Dear Takashi,Thank you for your valuable feedback. We understand your concerns about the lack of nearby amenities and the need for more shuttle buses for convenience. Our team continuously strives to improve our services, and your input helps us do so. We are going to take your feedback into serious consideration and explore solutions for this issue. We truly appreciate your contribution to making our service better for all customers.Best regards,

Cher Yan, Merci pour votre retour concernant votre séjour à notre hôtel. Nous sommes ravis d'apprendre que vous avez apprécié la propreté des chambres et la navette gratuite pour l'aéroport. Nous prenons note de vos observations sur la décoration de nos chambres ainsi que sur la disposition des toilettes dans la salle de bain. Votre avis est important pour nous et permet d’améliorer nos services.Nous espérons avoir le plaisir de vous accueillir à nouveau, et vous invitons à tester notre restaurant et notre petit déjeuner lors de votre prochaine visite. Cordialement,

Dear Alex,I appreciate your feedback regarding your recent stay at our hotel. I apologize if our standard provisions did not meet your expectations. We will take your comments into account for future improvements and assure you that your comfort is our priority. Thank you for choosing to stay with us. Best Regards,

Dear Carlos, Thank you for taking the time to share your feedback. I'm sorry to hear that our location did not meet your expectations. Our proximity to the airport is indeed beneficial for many of our guests, and we appreciate your acknowledgement of our friendly staff. We recognize the limitations our location might present for those without a car and looking for more attractions. We will keep your comments in mind as we constantly strive to improve our services and guest experience. We hope to have the opportunity to serve you again in the future.Best regards,

Dear Toshie, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

Dear Masoud,Thank you for taking the time to provide feedback regarding your recent experience. Your input — both positive and negative — is truly appreciated as it allows us an opportunity to rectify any situations and continuously improve our service.I’m very sorry to hear that you found our staff unwelcoming. We pride ourselves on providing high-standard customer service and ensuring that our guests are comfortable throughout their time with us. Your concern will be shared with the team and responsible departments.The accusation about our restaurant and bar staff is a very serious one. Our aim is to create a pleasant, fair and respectful atmosphere for all of our guests. It is disheartening to hear that you felt differently. We do wish, however, that you would've reported this issue immediately. This would've allowed us the opportunity to handle the situation quickly and efficiently while you were still at our establishment.I assure you, false accusations often arise from misunderstandings. We'd appreciate it if you could provide more detailed information about the incident in question. This will assist us in thoroughly investigating the matter in order to avoid such incidents in the future.Your comfort and satisfaction remain our top priority. We hope that this unfortunate experience does not deter you from joining us in the future. We value your patronage and look forward to having the opportunity to exceeding your expectations during your next visit.Thank you once again for your feedback.Best Regards,

Dear Lydia, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

Dear Shaun, Thank you for taking the time to share your experience at our hotel before your departure from Morocco. We are delighted to hear that your stay was enjoyable and you found our staff helpful. Your complimentary comment on our proficiency in French is greatly appreciated. We are indeed proud of our culinary selection and specifically of our Shrimp Pil Pil, so it's great to know that it has won your favor. It delights us to hear that you've discovered a new loved appetizer. Your recommendation of enjoying it with bread is duly noted. Thank you once again for your encouraging words and we look forward to welcoming you again soon. Best Wishes,

Chère Ginette,Merci beaucoup pour votre commentaire positif. Nous sommes ravis que vous ayez trouvé notre hôtel d'un bon rapport qualité-prix. Nous espérons vous accueillir de nouveau lors de votre prochain transit.Cordialement,

Dear Gerald, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Chère Stephanie,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Cordialement,

Cher Joris, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Cordialement,

Dear atika, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

Dear Ameer, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Carl, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

Dear Jacqueline, Thank you for taking the time to share your recent experience at our property. We truly appreciate your feedback.I'm thrilled to hear that you enjoyed your stay and found the environment to be relaxing and quiet. Our swing garden is indeed a unique feature and we're glad you liked it. We put great effort into maintaining and enhancing its peaceful ambience.Also, we're pleased to know that the African artwork throughout the property caught your attention. These pieces are part of our commitment to showcasing and honoring diverse cultures. Again, thank you for your kind words. It was a pleasure to have you as our guest, and we look forward to welcoming you back in the future.Best regards,

Dear Inderpal,Thank you for taking time to write a review regarding your recent stay with us. We appreciate your positive feedback about the cleanliness of our hotel and our friendly staff.However, we regret to learn about your dissatisfaction with our limited menu and unstable WiFi connection. We will make sure to forward your comments to our food and beverage and IT departments to seek ways of improving our food selection and internet stability.We sincerely hope this experience will not deter you from visiting us again. Your comfort and satisfaction are our utmost priorities.Thank you for choosing our hotel.Best Regards,

Dear Catherine, Thank you for taking the time to share your valuable feedback about your recent stay at our hotel. I'm delighted to hear that you found our staff at the front desk, shuttle, and dining area to be nice and sweet, and that our proximity to the terminals was favorable.However, I'm deeply regretful to learn about the issues you experienced during mealtimes and the condition of your daughter's room. It is concerning indeed that you found the lack of staff during dinner and breakfast, the unavailability of clean tables and utensils, as well as the need to clear tables yourselves distressing. I completely understand how these difficulties could have impacted your dining experience negatively, especially for guests with morning flights.Furthermore, cleanliness is a top priority for us, thus, finding footprints on your daughter's covers and the unpleasant odor in her room is disappointing to hear. Please accept my sincerest apologies for these shortcomings. Rest assured, your feedback has been welcomed and discussed thoroughly with our team. Immediate steps will be taken to improve our staffing policies during meal times, as well as enhancing the housekeeping service in our rooms to uphold the standards expected by our esteemed guests.We value your comments and thank you for bringing these matters to our attention. It is through comments such as yours that help us improve and serve our customers better every day.We sincerely hope that we can have another opportunity to serve you in the future, striving to make your next stay with us a more pleasant one.Kind regards,

Dear Mythili,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Walter, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Diana,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

Cher Said, Je vous remercie de prendre le temps de partager vos commentaires concernant votre récente expérience dans notre hôtel. Je suis désolé d'apprendre que votre interaction avec notre réceptionniste lors de votre arrivée tardive n'a pas été à la hauteur de vos attentes.Permettez-moi de vous assurer que vos retours sont d'une grande importance pour nous et seront pris en compte dans notre effort constant d'amélioration de notre service. Nous nous efforçons toujours de fournir un accueil chaleureux et professionnel à tous nos clients, quel que soit le moment de leur arrivée.C'est rassurant de savoir que le service de notre chauffeur de navette et de notre bagagiste a été apprécié. Nous veillerons à transmettre vos commentaires positifs à nos équipes concernées.Encore une fois, je vous présente nos excuses pour les désagréments rencontrés. Nous espérons avoir une autre occasion de vous accueillir à nouveau, et de vous démontrer le niveau de service pour lequel nous aspirons à être reconnus.Cordialement,

Dear walter,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Tammie,Thank you for taking the time to share your feedback. We are pleased to know that our proximity to the airport and our shuttle service contributed to a positive experience during your stay. We're also delighted to hear about your positive interactions with our staff.We greatly value all feedback and appreciate you sharing yours. Ensuring that our guests have a pleasant stay is our top priority, and your comments help us to achieve this goal.We look forward to accommodating you in the future.Best regards,

Dear Irina, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

Dear Azzam, We appreciate your recent feedback highlighting your experience with our shuttle service and staff. We continuously strive to maximize the satisfaction of all our guests and we are grateful for your feedback.Regarding the shuttle service, our hourly schedule is designed to reliably accommodate a wide range of guests' needs and itineraries. Nonetheless, we understand your viewpoint about the frequency of trips considering the short distance involved. Rest assured, your feedback will definitely be reviewed and we will consider more frequent shuttles if our logistics allow for it.As for the staff members you've encountered, we would like to express our sincerest apologies if you’ve experienced an unfriendly attitude from our morning staff. We uphold high standards of customer service and will not tolerate any form of rudeness. We value your feedback and will address this issue with the individual concerned and ensure that necessary training is provided to avoid such incident in the future.Thank you again for bringing these matters to our attention. We appreciate your patronage and hope to have the pleasure of serving you again in the near future.Kind Regards,

Dear Jean Nichola, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

Dear Francis Kahn,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

Dear Terence, Thank you for taking the time to provide feedback on your recent stay. It's pleasing to hear that our location was convenient for your travel needs and that you found our shuttle service reliable. We understand the importance of maintaining a clean and inviting environment, so your positive comments about our rooms are greatly appreciated. We're glad that our restaurant and bar services met your expectations, despite its limitation for extended visits. We continually strive to offer a variety of quality services to accommodate our guests, and your comments on our Wifi service reflect this commitment.We acknowledge the lack of activity in our immediate surroundings, but value our proximity to the airport terminal for the benefit of our traveling guests. Our goal is to deliver a superior experience for our guests, and your feedback is crucial in this endeavour. We hope to serve you again in the future.Best Regards.