โExcellent hotel located in a beautiful zone of Naples. Great transportation option with subway 3 blocks from the hotel. General maintenance of hotel is good. We found two issues, the sink was not draining properly and the TV remote was missing batteries. Those issues were corrected immediately by the hotel staff. It neeeds better logistics for breakfast where cutlery is difficult to find, there is only one salt recipient or sometimes a door to access breakfast is closed and difficult to open if...
โFrom the moment we arrived, the experience in our hotel suite exceeded all expectations. The check-in process was smooth and welcoming, and we were personally escorted to our suite, which set the tone for a stay marked by thoughtful service and luxury.
The suite itself was impeccably clean, spacious, and beautifully designed. Every detail โ from the plush bedding to the high-end toiletries โ reflected the hotelโs commitment to quality. The panoramic view to Napoles city from our balcony was...
โWe had a very nice stay at Apartamento Annunziata. The location is super - close to shopping in Via Toledo and Centro Storico. The metro station in Via Toledo is also close, which made it easy to get to Piazza Garibaldi/central station (and onward to Pompeii). The Bed and Breakfast isn't very noticeable on street level, but once you get to the 5th floor and above, you have a lovely view of the city. The terrace on the 7th floor, where we had breakfast, is very nice. We will select this place if...
โThis property is in a good area. The staff were very friendly. The only difficult thing we encountered was getting in the building and then knowing to go to the third floor.โ
โCasa Hosteno is a ln absolutely beautiful and quiet property, tucked away in a lane-way in the heart of Napoli. Our family of five were very comfortable.
Pierpaolo is an incredibly welcoming host who shared the family history of the property and provided us with exceptional suggestions that made our visit memorable.โ
โAmazingly beautiful and historic property with lovely and helpful management. So historic outside and very modern and clean inside. Diego was incredibly helpful and every aspect of this unique hotel was memorable! Highly recommend and hope to stay there again in the future. Easy to walk around or take the metro from there as well. โ
"I am writing to formally express my disappointment regarding our recent stay.
Unfortunately, our experience was far from satisfactory due to multiple issues with the room, facilities, and customer service.
When we arrived at 3 PM, we were informed that our reserved room was not ready, and we were assigned a different room instead. However, the room had a completely different layout, was uncomfortably small, and did not meet our expectations.
Upon requesting a room change, we were required to pay an additional โฌ100 for reasons that were not clearly explained.
To make matters worse, the bathroom and shower in the new room had rust-colored water coming from the taps, which we only realized after my wife and child had already used it. As a result, they developed skin issues, which significantly impacted our trip.
When we reported the issue, we were told that we could only move to the originally reserved room. We had to change rooms late at night, and while we received a small cake with a note apologizing for the inconvenience, it did little to improve our overall experience.
Throughout this ordeal, the reception staff never offered a sincere apology, and despite being told that the hotel manager would contact us, we never received any communication during our three-day stay. "
