캐슬 락, 덴버의 가족 여행 호텔

“Ac”

“We chose this motel due to its pet policy. The hallways were filthy. The door to the connecting room had a fridge in front of it to act as a lock. The sheets on one of the beds were dirty. Our dog stood in front of the door alerting. Altercation in the parking lot. We did not feel safe and left n”

“One of our favorite things about our trip. Really enjoyed and my family had a lot of fun. Good location and the room good size for my big family.”

“The front desk is racist. He directly told us I don’t like your face, get out of here. He said that to me in front of my little kid. He asked us to get out of the hotel at 3am, and we even have a fully paid room for 2 nights. It’s a traumatic experience for my son. After I beg since it’s 3am and I have my little one with me, he gave us a room but the AC is not working at all. During our whole stay. I did ask them to change our room, but they refused. Worst ever.”

“The hotel charged me an additional $3 because they had to issue me a new key card because I had left it in my room. That’s as petty as it gets, especially since I returned the card to them upon checkout. Talk about poor customer service.”

“Clean and well kept”

“The room was clean. The place needs to be renovated but it’s good for a quick sleep. Breakfast choices were limited to carb only options. The parking lot has lot of pot holes and abandoned cars.”

“The hot tub wasn't working for the 4 days we were there. The pool was open the day we arrived. The pool was down the next 2 days but they did get it up and running on the 2nd day 2 hours before the pool was closed for the night. They refused to do a partial refund for our trip. The front desk people are extremely rude and unprofessional. To get housekeeping to come vacuum or what not you have to call the front desk to let them know you want housekeeping services. Not sure why because they dont...