캐슬 락 호텔 검색: 지금 예약 가능한 인기 숙소

“I had to book an extra night in conjunction with two later nights. The staff at check in and all front desk personnel were friendly and very helpful. However, when my family and I returned from a very long day, our room had not been cleaned. The trash cans were full. The towels used for swimming were still on the floor of the bathroom and we only had two clean towels for five people. There was no notice given that our towels and bedding would only be replaced every other day or for the entire...

“Great place. Great location ”

“E”

“Hotel was clean and breakfast was great each morning with a nice selection. Staff was helpful and friendly.”

“The front desk is racist. He directly told us I don’t like your face, get out of here. He said that to me in front of my little kid. He asked us to get out of the hotel at 3am, and we even have a fully paid room for 2 nights. It’s a traumatic experience for my son. After I beg since it’s 3am and I have my little one with me, he gave us a room but the AC is not working at all. During our whole stay. I did ask them to change our room, but they refused. Worst ever.”

“Everything was perfect! Enjoyable stay!”

“Mattresses had nasty stains on them. Beds/mattresses squeaked with any movement. Toilet paper holder barely attached to the wall. Toilet paper would not stay on the holder.”

“Excellent location and breakfast.”

“Clean. friendly ”

“What I liked most about the Hyatt Hotel was the excellent customer service at check-in and how quickly my room was ready. The complimentary breakfast was a great addition, with fresh fruit, boiled eggs, and fresh coffee available each morning. The room was spacious, clean, and well-equipped with drinking glasses and an ice bucket, which made my stay more comfortable. One thing that stood out was the hotel's overall luxurious feel. Compared to the Marriott, the Hyatt felt more upscale and...