캐슬녹 호텔 검색: 지금 예약 가능한 인기 숙소

"시설과 분위기가 좋았습니다"

"위치가 정말 좋아서 걸어서 대부분 가능했고.엘리베이터.까페같은 라운지.깔큼한 건물.다만.2층 침대에서 삐걱거리는 소음과 주방은 없었어요."

"Staffs are perfect!"

"The room and facilities were good, and most of the staff were kind and professional. However, I had a very unpleasant experience with one staff member who worked in the morning, wore a beanie and a gold necklace. While this person was friendly and talkative with other colleagues, he completely ignored me whenever I approached or spoke to him. On my last day, when I came to pick up my luggage, he stood silently without greeting or responding to my questions—just watching me as I took my bag and left. I don’t expect every staff member to be cheerful all the time, but this behavior made me feel extremely unwelcome and uncomfortable. Although I do not wish to assume or suggest that this person has an issue with Asian guests, I couldn’t help but notice that the guests who were treated this way, including myself, happened to be Asian. It left a very negative impression of the hotel overall, despite the kindness of the other staff. I sincerely hope the hotel management identifies this staff member and ensures that all guests are treated with respect and courtesy. "

"yes"